# Matanuska Valley FCU — user reviews > 50 indexed App Store user reviews of Matanuska Valley FCU by Matanuska Valley Federal Credit Union, rated 2.90/5 from 90 ratings. - Source: https://appshunter.io/ios/app/matanuska-valley-fcu/id752698981/reviews - App overview in markdown: https://appshunter.io/ios/app/matanuska-valley-fcu/id752698981.md - Rating breakdown: 5★ 31 · 4★ 8 · 3★ 7 · 2★ 11 · 1★ 33 ## Newest reviews (16 of 50) ### 2/5 — Mobile Deposit is Near Impossible *2021-04-02* Whenever I go to make a mobile deposit on this app, it’s a hit or miss on whether I actually get to make my deposit. When I take a picture of the check, it will often blow the banner ad up to cover the screen and I can’t finish the deposit. This an incredibly inconvenient bug and I wish they would fix it, it’s been doing this for months. It seems very arbitrary, and deleting/re-downloading the app seems to have no effect. Often I’ll have to retry another time and it will work. Aside from the mobile deposit thing, it’s pretty alright and I love being able to move my funds around from my phone. ### 2/5 — Presents blank screen *2020-06-16, version 4.25.144* This app used to be user friendly but seems every other time I go to sign in the only thing I get is their strip with Covid updates. No user ID box or password box ### 2/5 — Can’t deposit checks *2019-12-03, version 4.25.144* Every time I got to deposit a check via the app it comes up with their holiday add and then you can’t continue. ### 2/5 — Update was a downgrade *2019-11-01* App worked fine for years. Newest update just gives “internal error” every time I try logging in. I’m out of the country more often than not, and I enjoy being able to check my balance without finding an ATM or calling at ridiculous hours just to match the Alaska time zone. Hopefully this gets fixed soon. ### 1/5 — New update is trash fix it *2019-10-31, version 4.25.144* Not being able to access account except via computer is frustrating. Worked great prior and now it’s just internal error over and over again. Normally the app is great and smooth ### 1/5 — Useless after update *2019-10-28, version 4.25.144* I can’t login to view my balance. It’s been this way for weeks now, I was expecting an immediate update. How about at least acknowledging this and letting us know it’s being worked on? ### 1/5 — “Internal Error” *2019-10-24, version 4.25.144* This app was very convenient to have & a 4 or 5 star for convenience up until a wk or so ago. Now it won’t let me log in w Face ID or log in at all, it just comes up w “internal error msg”. Be nice if it could be fixed. ### 4/5 — Internal Error Issue *2019-10-24* I’ve seen multiple comments about this, but I’m now frustrated. I can’t seem to get in to my account due to an “internal error” message that comes up. I’ve never had issues with this app in the past. But now since I’ve updated it, I have nothing but issues. I’m hoping this gets resolved soon. ### 3/5 — Internal Error *2019-10-22, version 4.25.144* For the past week I have been unable to open up the app. Keeps giving me an internal error. Love the app when it works. ### 1/5 — Internal error *2019-10-22, version 4.25.144* Ever since the update 6 days ago I have not been able to use this app. Really upsetting and very stressful. This needs to be fixed ASAP!! ### 4/5 — Had to update review *2019-10-21* I updated my app on Oct of 2019 and while there are all these new features that are great (if not irrelevant to me) the one feature I counted on is no longer working. I cannot enable the finger print ID. I turn it on, verify my print and it still makes me use my password to sign in! Please fix! ### 3/5 — Normally good but currently buggy *2019-10-21* I really find this app as very convenient but recently it’s been giving an “internal error” every time I try to log in and I know I’m not the only one having this issue. I use the app a lot for keeping track of my finances and it’s making me really nervous not being able to log in. Hopefully it gets fixed soon ### 1/5 — App not working after update *2019-10-20, version 4.25.144* App is not working since it has been updated. Keeps giving an internal error on log in. ### 1/5 — New update *2019-10-19, version 4.25.144* New update needs help! I can not access my account. I keep getting internal error message. Please fix the app ASAP I do not own computer and hate going into the bank let alone going to pay bills in person. ### 1/5 — Lacks Essential Information *2019-10-19, version 4.25.144* The new app doesn’t give loan payment amount or payment due date. I will make a payment when you let me know when I owe it. This update totally took any credibility away from your mobile app. ### 1/5 — New update is worthless *2019-10-18* I have used the MVFCU mobile app for years with no problems. This new required update cannot be accessed. It gives an "internal error" message when trying to sign in. Easy Access can still be used on the phone. ## Most critical reviews (10 lowest-rated) ### 1/5 — Error *2024-12-07* I am now the victim of the ERROR WHEN LOGGING INTO THREE APP, i was just sign into it an hr ago and when i open it up it said i needed to restart it, did that, now i have the DEATH OF ERROR, why can’t this app just work you do updates but it just makes it worst. Please fix this. Thanks ### 1/5 — Not good app *2024-07-16, version 4.39.1960* Guys need to update your app. Won’t let me log into my mobile app. I have done all the troubleshooting to fix it on my end. I have had this happen before. ### 1/5 — Lots of issues *2023-12-24, version 4.39.193* Lots of issues logging in to my app. Sometimes it just won’t let me log in at all, sometimes it gives me an error code or a big message, and just won’t let me in. Please fix. Time to update. ### 1/5 — Do Better *2022-12-30, version 4.39.193* Hands down the worst online banking app I have ever used. ### 1/5 — Mobile deposit doesn’t work *2021-05-20* It takes me at least 6 tries to even get to the part where I can submit the check and more often then not, the process fails. When I take a photo of the one side of the check, the screen fills with an ad that redirects to their website for some loan application. Definitely ridiculous. ### 1/5 — Mobile app *2020-07-23* I have nothing but problems with this app. Every time I try to use it I could’ve driven in my car to the store and got it done quicker. There’s always a problem or login issue . All they care about is the $500 promotion that keeps coming up in your face. I still haven’t got my task done. Try actually testing out your app with some real people and seeing how it works before you publish it ### 1/5 — No support *2020-03-02, version 4.25.144* Worthless app. They don’t support app calling them is a waste of time. ### 1/5 — It’s been 3 months *2020-01-25* I have to delete and reload this ap on a daily basis. Sometimes 3 and 4 times a day. I like the ap but they made changes and it doesn’t work for squat now. I had an associate help me awhile back. She asked me to send her a screen shot which I did. She called me the next day with some questions from the tech she gave it to and that was it. No follow-up and the ap still doesn’t work for me. I’ve been hacked twice already and like to check things out daily but this ap is aggravating to no end. I hope they fix this SOON! Add On: How long is it going to take to fix this? I’m thinking of going to another bank with a mobile ap that works. This is ridiculous! If you can’t fix it, then start over or get a new ap! ### 1/5 — App doesn’t work *2019-11-11, version 4.25.144* I can’t log in all it says is internal error, been trying for about 2 months now, still not fixed ### 1/5 — Broken! *2019-11-01, version 4.25.144* The new version is busted. Neither my wife nor I can get logged in anymore. Internal error. Pffft! Don’t get how this passed the MVFCU QA department. ## Most praised reviews (10 highest-rated) ### 5/5 — There’s a bug. *2022-11-13, version 4.39.187* I spent some money using a check, but the balance is not updating & the transactions are not showing, even though I spent it. ### 5/5 — Updated review *2019-10-24* Updated review: Went in to a branch today and sat down with member services. Turns out when they updated the app they changed how you login. Instead of using your account # as a user it’s the user name you use for your online accounts. After resting everything because it’s been years since I used the online login everything worked. It now goes by your social security number and links any account with your social number on it. Old review: Keeps giving me a “Internal Error” message. Even tried restarting my phone and deleting and downloading the app again. I use this app so often so I can manage my money without going into a bank. I hope it gets fixed soon otherwise I’ll be switching banks. Have to have access to my accounts when I need money. ### 5/5 — Great Functionality For Users *2019-04-15* Shows you everything you need in regards with your relationship with Matanuska FCU as well as managing your finances. ### 5/5 — Thumbs up *2018-02-11* I’ve used this app for a couple of years now and it works great for me. I use it to check my accounts, transfer funds to another member, and communicate with the bank. Really happy with it. :) ### 5/5 — Yay!!! *2013-12-17, version 2.7.38* Finally!!!!! I've been waiting a long time for this app!! Woohoo!!! ### 5/5 — Love it!! *2013-12-04, version 2.7.38* I love the app so far. It is easy to setup and my account info was available instantly. Now I don't have to log onto the Internet to access my account. I recommend this app to all MVFCU members. ### 5/5 — Finally! *2013-12-03, version 2.7.38* So happy to finally have an app to access my account! The layout is great and the ease of access is a huge plus! ### 5/5 — Glad it's here! *2013-12-01, version 2.7.38* I have been waiting almost two years for this app! So far it's working great and I like what I see!! ### 4/5 — There’s a major bug. *2023-05-10* I deposited my $65 Grocery check. I checked my balance. But unfortunately it shows only $31 in checking, I think the app is still broken & because it’s broken, it charged me the $38 withdrawal fee.. Not sure what’s going on.. When will this bug be fixed? It’s causing me to pay major fees that I did not owe.. When will these bugs be fixed? The deposits & transactions are not updating, it’s been almost 3 months so far. ### 4/5 — Internal error *2020-01-06* I love this app, super continent but the past two months every time i try to log in it gives me an internal error message across the screen --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*