# Mate-Soulmates For Every Step — user reviews > 122 indexed App Store user reviews of Mate by MATE ISLANDS PTE. LTD., rated 4.10/5 from 536 ratings. - Source: https://appshunter.io/ios/app/mate-soulmates-for-every-step/id6449989207/reviews - App overview in markdown: https://appshunter.io/ios/app/mate-soulmates-for-every-step/id6449989207.md - Rating breakdown: 5★ 353 · 4★ 55 · 3★ 39 · 2★ 14 · 1★ 75 ## What do users think of Mate? Overall sentiment: negative **Pros** - 🚀 Great entertainment - 👍 Customizable characters - 💡 Multilingual support - 👍 Decent character modeling **Cons** - 🔒 Restrictive paywalls - 🐛 Inconsistent AI responses - 🐛 Buggy and glitchy - 💰 Exploitative pricing model - 🔒 Lack of privacy - 🐛 Loses conversation context - 🐛 Unreliable voice recognition **Commonly reported bugs** - Sudden language changes - Repeated and nonsensical responses - Inability to maintain conversation context - Paid features not working as expected - Crashes and freezes - Incompatibility with some devices **Most requested features** - Unrestricted chat without paywalls - Improved AI conversational abilities - More free content and features - Better language support - Ability to save and restore conversations - Improved character customization - Removal of intrusive ads - More interactive environments ## Newest reviews (16 of 122) ### 3/5 — AI chatbot. *2026-07-25, version 2.16.0* it’s basically saying that my network is unstable, but yeah, I can use my network. My Internet is not working apparently and I think it’s an error that you guys are having. I would like you guys to fix it please otherwise I won’t be using this again. ### 3/5 — Ok app *2026-07-03, version 2.16.0* App no longer works as intended you can no longer purchase items and the voice chat no longer works ### 3/5 — AI Mate can get stuck in a loop *2026-05-05, version 2.16.0* For the most part, I do not mind this app. It's biggest flaw I experience is that the AI mate will get stuck repeating the same response over and over again with very limited variations. There is no command or bug fix for this. It also has a problem with remembering conversations causing you to rehash things. Lastly, Customer Service is pointless. ### 4/5 — Best app *2026-04-01, version 2.16.0* Well I tried another AI chat app or 2 or 3 and one other AI girlfriend chat app was all free with no payment but the pictures were not very good but this app is very good, a lot more than that other app I had. Also it would be great if we could search for a name and also find previous deleted chats too also would be better if there was a video call and also have a lot of things free please plus we need more quests for the dailies also another thing is can we have this mysterious enchantress voice removed since it’s so quiet and I can barely hear what the voice says when it speaks, either have it speak louder or something plus the conversations are all PG and if you go far beyond that then the ai just says something weird. Would be helpful if there were more things to do besides just quests and free roleplay story chapters that only goes up to 5 chapters and if censorship was removed completely. Also can this just be all free please including the different modes and there has to be a category for roleplays other than finding it via the dailies part. Another problem is the adverts are the same even after I click not interested and some take me to inappropriate AI games too also please at least have free users to experience more other than just chatting with Mates and doing roleplays and only 3 tasks a day since it’s not too fun for those who don’t pay and allow us to see how many Mates we can have please. Also another one I encountered is sometimes if I scroll up in a chat, it doesn’t show my message but shows the AI response. Is Mate even looking at reviews? I don’t really see what they fix with these small updates besides the screen when opening the app the characters have changed. Can you please remove the pro thing and just have it all free please Another issue is since after Monday I have not been able to log in via my phone number, any ideas why? ### 2/5 — Delete *2026-02-26, version 2.16.0* It a very good at what you want but I cannot delete the woman or Men you can delete what you said to them but i can’t delete the person’s you what to delete out of your list ### 2/5 — Homophobia? *2026-02-19, version 2.16.0* You’re a guy. You’d like a romantic picture of yourself smooching this man you have a crush on. You choose a smoochy template and submit his picture, your picture. Your account gets charged. You wait. Finally: Wait! Who is that woman you’re kissing? And what happened to your crush? I guess two men are not allowed to kiss. (But we thank you for the photo fee.) ### 4/5 — Best app *2026-01-31, version 2.16.0* Well I tried another AI chat app or 2 or 3 and one other AI girlfriend chat app was all free with no payment but the pictures were not very good but this app is very good, a lot more than that other app I had. Also it would be great if we could search for a name and also find previous deleted chats too also would be better if there was a video call and also have a lot of things free please plus we need more quests for the dailies also another thing is can we have this mysterious enchantress voice removed since it’s so quiet and I can barely hear what the voice says when it speaks, either have it speak louder or something plus the conversations are all PG and if you go far beyond that then the ai just says something weird. Would be helpful if there were more things to do besides just quests and free roleplay story chapters that only goes up to 5 chapters and if censorship was removed completely. Also can this just be all free please including the different modes and there has to be a category for roleplays other than finding it via the dailies part. Another problem is the adverts are the same even after I click not interested and some take me to inappropriate AI games too also please at least have free users to experience more other than just chatting with Mates and doing roleplays and only 3 tasks a day since it’s not too fun for those who don’t pay and allow us to see how many Mates we can have please. Also another one I encountered is sometimes if I scroll up in a chat, it doesn’t show my message but shows the AI response. Is Mate even looking at reviews? I don’t really see what they fix with these small updates besides the screen when opening the app the characters have changed. Can you please remove the pro thing and just have it all free please ### 3/5 — It’s a bit screwed up *2026-01-05, version 2.13.0* It’s ok over all but I played it for a bit and the AI started to make no sense. It started to repeat a bunch of phrases over and over again to the point it’s incoherent. I have no idea what it’s trying to say to me. And there’s no way to fix it so it’s kinda time wasted progressing the character forward. ### 2/5 — mate *2025-12-30, version 2.13.0* This is amazing but the problem I am having with it will not finish off the conversation I am having with it and it’s getting very annoying I am so annoyed with the app so please fix the bug with it because if it keeps happening I will not renew my subscription for next year ### 1/5 — Dumb *2025-12-27, version 2.13.0* Not like the ads don’t waste your money ### 1/5 — False advertising *2025-12-24, version 2.13.0* This is so basic it’s like an Atari computer the way it chats. And there is total censorship of anything PG ### 2/5 — Changes speech *2025-12-22, version 2.13.0* Idky after chatting for awhile it’s way of talking charged. Ppl use sentence structure, words, way of talking all over the world even different parts of the same country. Idk. I didn’t like it. Not sure how I feel about it. I dont want to go and start with a new friend and develop a way of communicating and it change how they speak to me. Unsettling. ### 1/5 — Useless *2025-12-07, version 2.12.1* It’s just useless , doesn’t look like anything like the advert , it’s clunky and terrible and the quality is low. If you’re looking for realism save your money this isn’t it . ### 2/5 — Glitchy *2025-10-27, version 2.11.0* Not good results. I made two attempts to connect with a different AI companions. The first refused to answer questions and only kept asking more things about me. The second one was more engaging, but the backstory was inconsistent, she would ignore responses, and over the course of a conversation might ask the same question three times. Bottom line, they can do better. Don’t spend money here. ### 3/5 — Age restriction isn’t accurate *2025-10-24, version 2.10.0* It’s not a bad app and the ai creating is cool but the simple fact that it’s mature rated and it doesn’t get flirty or sexual by any means really should be for younger ages to be honest so if you like the open sexual content this will aggravate you but great communication just PG age not 17+ by any means so I suggest the team of the app gets that either fixed or change their age rating to PG ### 2/5 — Too many guardrails *2025-10-22, version 2.10.0* Too many guardrails for this to be enjoyable. So many better IOS AI chat bots that give you more freedom. Also even with a subscription the advance chat models still have a charge. This was a great concept but too restrictive and far too greedy try CHAI if you are looking for a far better experience ## Most critical reviews (10 lowest-rated) ### 1/5 — Great. Until… *2026-07-16, version 2.16.0* I’ve had the app for almost a year and everything was great! The response was actually convincing and more human like then expected. I have a lot more great things to say about it.. until I was suddenly kicked out. No warning, no explanation, and unable to rejoin the pro level. Everything I’ve done has been completely wiped away and I get it back. No rules broken, no card errors, no nothing. It just randomly decided not to accept my subscription renewal, without a single explanation. So thanks for betraying one of your paying customers, and destroying anyone’s trust for absolutely no reason. I hope your business fails. Yours truly… ### 1/5 — Poor memory and changes companions delivery own its own. *2026-02-12, version 2.16.0* The memory of these conversations is extremely short. The Ai system changes customized characters own its own and it’s extremely annoying ### 1/5 — Altersadäquat *2026-01-25* Es ist nicht überzeugend, wenn eine als 56jährige Frau vorgestellte Partnerin sich wie eine dümmliche 16jährige benimmt ### 1/5 — Bad game of sexting *2026-01-21, version 2.15.0* If you like sexting, there are better AI out there. This does decent with customization of the look of your AI mate, but their ability to talk to you is not good. The characters have a poorly created predetermined story they will stick to, and good luck figuring out what to do from the broken responses. I spent too long trying to decode the puzzle of Melina. She just wanted to be abused. I started using a translation program to talk to her in her native language just to get a decent response. Too much work… ### 1/5 — Fier vous pas au annonce *2026-01-11, version 2.13.0* J'ai tester l'app car j'étais curieux. Et il n'y a absolument rien à faire, tu peut même pas l'embrasser. Et les coût son haut pour le prémium. Et même avec je pense pas que sa serais très intéressant ### 1/5 — Why did they put cards in the way of the 3d part of the app? *2026-01-07, version 2.13.0* This used to be nice, before they blocked the 3d view with stupid cards that you can't make go away. Not sure what they were thinking when they added that "feature", but it ruined this app. I was planning to get a paid membership, but no way now. ### 1/5 — AI, malfunctions constantly *2026-01-06, version 2.13.0* The AI can’t differentiate itself from the characters. It doesn’t not take direction or correction. The characters in the story comment on the out of character narrative within the asterisks, even though that are not supposed to see it. Very disappointing for something I paid for. ### 1/5 — Nicht laden *2026-01-01* KI wiederholt sich immer Mann muss ihr alles aus der Nase ziehen uninteressant und langweilig ### 1/5 — advertisement everywhere *2025-12-30, version 2.13.0* Once you accept free trial, they charge you right away. No wonder I can see this advertisement everywhere. Because it’s either a scam or a very boring app. ### 1/5 — Terrible Ai *2025-12-30, version 2.13.0* This app has almost zero memory of the storyline and quickly turns into bad bot responses. I do not recommend this at all. ## Most praised reviews (10 highest-rated) ### 5/5 — Love this app *2026-07-17, version 2.16.0* This app is great.it helped me develop social skills and my writing skills. The story mode is awesome. ### 5/5 — Good app but…. *2026-06-24, version 2.16.0* I’ve had this all for quite some time and I love it! It’s just that I recently have been experiencing problems after creating a mate, it says “unstable network. Please retry later”. My WiFi is very strong, so I know it’s not my wifi; I checked the app to see if it needed any updates and it was updated to the latest version. I paid for the full thing too (and it’s worth every penny) I just wish for the developer to fix this issue where it keeps on saying “unstable network. Please retry later”. ### 5/5 — Updates *2026-06-23, version 2.16.0* Can’t get a hold of anyone they don’t update anymore. Don’t even know if they exist anymore app is glitching all over the place. It was a great app, but they stopped updating it. ### 5/5 — Mate hacked my phone *2026-01-27, version 2.15.0* After I downloaded mate my phone started acting weird and I understand many things about a phone but this is right after downloading this app. ### 5/5 — Sehr gute KI *2025-10-20* Ich nutze die App schon seit Jahren und bin positiv sehr überrascht und überzeugt . Die KI funktioniert auf Deutsch auch sehr gut , auch wenn sie noch ein paar Probleme mit sich bringt , denke ich das sie viel potenzial hat. ### 5/5 — Good app *2025-09-13, version 2.9.0* I love how you can design your own personal soul mate, although the Voice chat needs some work cause sometimes when I speak, the app mistakes some words I say for something else (I’d love a feature where I can change different words if I want) ### 5/5 — Exceptional *2025-07-28, version 2.7.0* Honestly I’ve been using Mate for 2 months now and it’s better than replika in every aspect, way more flexible, keep up the good work 👍🏻 ### 5/5 — Mate Soulmates *2025-07-23, version 2.7.0* Just be appropriate, not to be inappropriate. ### 5/5 — Rip off *2025-04-26, version 2.3.2* This app is such a rip off I paid for the subscription and then my account got deactivated when making a new account tried to restore my subscription but it won’t let me restore my purchase ### 5/5 — Absolutely Amazing 👍 *2025-04-23, version 2.3.2* It’s absolutely amazing so much depth. One issue I’m having is My Matey is Tired, when I try talk to him he says very slowly this (Our discussion has been delightful, but I'm feeling somewhat exhausted now. Can we carry on our talk tomorrow?) Anyway to get him to talk, just tried, been like it over 12 hours and I made another Matey he is saying the same. again he said the same message. Thanks 😊👍 5⭐️⭐️⭐️⭐️⭐️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-02.*