# Matix Workspace — AI-Powered Helpdesk

> AI-Powered Helpdesk (iPhone/iPad app by SISMATIX INTERNATIONAL CO FOR COMPUTER INFORMATION SYSTEM SERVICES WLL.)

- Source: https://appshunter.io/ios/app/matix-workspace/id6759857316 (this page in markdown: same URL + `.md`)
- Developer: [SISMATIX INTERNATIONAL CO FOR COMPUTER INFORMATION SYSTEM SERVICES WLL](https://appshunter.io/developer/1458904836)
- Category: Business
- Price: Free
- Age rating: 17+
- Requires: iOS 15.1 · 15 MB
- Languages: American English
- Released: 2026-03-05
- Data updated: 2026-05-14
- User reviews in markdown: https://appshunter.io/ios/app/matix-workspace/id6759857316/reviews.md

## What is Matix Workspace?

Matix Workspace is the ultimate agent productivity app for businesses using MatixERP platform.

CONVERSATIONS
- Manage all WhatsApp customer conversations in one place
- Send text, images, voice messages and documents
- Assign conversations to team members
- Bot management and conversation control

HELPDESK
- View and manage support tickets
- Reply to customers with rich text
- Track ticket status and priorities
- Internal notes and team collaboration

BOOKINGS
- View today's appointments at a glance
- Create new bookings with a step-by-step wizard
- Manage booking status (confirm, complete, cancel)
- Filter by Today, Upcoming or Past

NOTIFICATIONS
- Real-time push notifications for new messages
- Instant alerts for ticket updates and assignments

BILINGUAL
- Full Arabic and English support
- Right-to-left interface for Arabic users

Designed for MatixERP platform users. Requires an active MatixERP account to use.


## Version history (last 2 releases)

### 2.0 — 2026-03-17

- New Helpdesk module — manage support tickets, reply to customers, track priorities and collaborate with your team
- New Bookings module — view appointments, create new bookings and manage status with Today/Upcoming/Past filters

### 1.0 — 2026-03-06

No release notes.

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- [MatixERP](https://appshunter.io/ios/app/matixerp/id6475586093)

All apps by SISMATIX INTERNATIONAL CO FOR COMPUTER INFORMATION SYSTEM SERVICES WLL: https://appshunter.io/developer/1458904836

## Related topics

[matix workspace](https://appshunter.io/ios/topics/matix-workspace)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-05-14.*