# Matrix Community 360 - Basic — user reviews > 28 indexed App Store user reviews of Matrix Community 360 by Johnson Health Tech North America, Inc., rated 1.20/5 from 63 ratings. - Source: https://appshunter.io/ios/app/matrix-community-360-basic/id1492059193/reviews - App overview in markdown: https://appshunter.io/ios/app/matrix-community-360-basic/id1492059193.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 60 ## Newest reviews (16 of 28) ### 1/5 — Useless *2024-04-30, version 1.54* Went to my gym to get the requested gym code from the app and was told they didn’t know what code the app was requesting, this app is a waste of time ### 1/5 — Very worthless *2023-12-17, version 1.46* Even if you do figure out the club code thing, you can’t do much in the app. I was really hoping to build a couple cardio workouts that I can save to the machines at my ymca. You can’t do that. It’s amazing to me that a group of individuals set around the table and put money into a worthless app, and then they actually update the app to make it worse. I would love to talk to the person in charge of this and use them as a bad example in my company trainings. ### 1/5 — Useless *2023-10-07, version 1.41* Asks for code from my club but this for my home gym. I paid nearly £4000 for my matrix 30 and still trying to work out how to get a training app to work and decide which app to use. Support from matrix to get best from machine is non existent. Pathetic. Such a shame. Grrrrrr ### 1/5 — Don’t get it *2023-09-28, version 1.41* Won’t let me login in keeps asking for brand code. Stupid ### 1/5 — Useless *2023-09-17, version 1.40* My club doesn’t have a “brand code” for me to enter so I can’t use the app at all as the code is the first screen that opens and it can’t be bypassed. What an absolute garbage app. ### 1/5 — Useless - trash *2023-08-02, version 1.35* Can’t connect headphones Bluetooth my brain this app stinks the connection options blah blah code this that this that don’t even waste your time this app & equipment connection is trash ### 1/5 — Worthless App *2022-11-29* How do you make it so hard to connect to a random piece of gym equipment? Zero chance I'll ever buy a product of yours. ### 1/5 — App is not usable. *2022-09-16, version 1.33* Requires a facility code that no one at the facility knows anything about. I signed up for a matrix account on the MMI on one of the machine I was using at a facility that has dozens of Matrix cycling and hiking machines. I forgot my sign on pin. I attempted several times and was unsuccessful logging in so I tried creating a new account and the machine would not allow me to because either my phone or email was already used. So I have brought this up to facility managers and they couldn’t help. I received an email from matrix stating that my account was locked because of unsuccessful logins and that I should use the app to reset my login pin. So I downloaded this app and the first slash screen asks for a facility name or code. I was never issued any of this information nor does anyone at the facility knows of it. I workout at the Irsay YMCA near downtown Indianapolis, IN and am not too excited about the privacy of the app when the network seem so disconnected. ### 1/5 — App doesn’t work *2022-08-10, version 1.32* Can’t get to facility code anywhere. Tried to email them and customer service was useless. ### 1/5 — This app has the potential to be amazing *2022-02-26, version 1.31* I have the same issue everyone else has with the app requiring a code, and after hours of researching for how to figure out the code I have no luck, I looked on line, looked at the Matrix website, looked through the settings in the machine and no luck. The issue is that this app has been designed as a software for personal trainers to track their clients and honestly I sure that registering a club on this app wouldn’t be easy for personal trainers. However by making it exclusively for personal trainers they loose the individuals like me who just go to the gym on their own or individuals that have their own machines. If this app were to be tailored to the individuals with the ability to join a club or even create one then then it would make people more invested in this app and in the matrix products. ### 1/5 — Requires club location *2021-12-26, version 1.31* Unable to use the app. Immediately requests club location. If you own a ultra machine this is useless ### 1/5 — Doesn’t work *2021-12-10, version 1.31* Why advertise something on the machines and nobody knows how to link up? ### 1/5 — Need club code? *2021-08-22, version 1.10* I called my athletic club and they had no idea what this app was asking for. We tried my barcode but that didn’t work. Not sure what they’re asking for. ### 1/5 — Unusable app *2021-07-07, version 1.9* The cardio equipment at my apartment gym says to utilize the app the enjoy the most out of you experience, but the app requires a facility code that no one seems to know exists. ### 1/5 — Useless *2021-06-27, version 1.7* Totally useless if your apartment doesn’t have a account ### 1/5 — No login /sign up option available *2021-05-31, version 1.7* After downloading app, it doesn't give any login /sign up option. It is asking for fitness facility name or code. Couldn't use this app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless App *2025-12-28, version 1.95* Immediately have to try to find your "club" by name. No idea. Make it just connect easily to the device you're using -- it's not that hard! Clearly you've chosen not to innovate. ### 1/5 — App doesn’t work *2025-12-06, version 1.94* As soon as this app loads it asks you to put in a gym code. I asked my gym, they didn’t have one, they asked the repair rep, they had never heard of one! I sent a text message via the internet to Johnson and heard nothing back either by phone number or email. I don’t recommend this app!!! This is my first comment ever on any app! That should tell you something!! ### 1/5 — Requires a Code *2025-09-05, version 1.86* Asks for a code from the start, no one knows what it is. Why can’t we just use the app with the machines, it doesn’t have to verified ### 1/5 — No code no entry *2025-07-09, version 1.81* I saw the review from three years ago and thought it best to try anyway. Assumed an update could have come. It has not. You require that gym code to use this app. Oh well. Guess I’ll be a guest forever. ### 1/5 — fix for private use *2025-07-08, version 1.80* useless with your own treadmill ### 1/5 — This app is pretty much useless *2025-07-05, version 1.80* You will need a club code to login and if you use their machines at your home you cant create your own code to use it. Unless they add a feature where you can create one than this app is pretty much useless. ### 1/5 — Useless *2025-04-14, version 1.75* Gym I go to doesn’t have a code. I don’t have a code. So there’s no way of checking any info input. ### 1/5 — Worthless *2025-03-13, version 1.74* App does nothing. No function. Worthless. ### 1/5 — U wot? *2024-09-18, version 1.62* I have a gym at the apartment I live in… have put in address and asked the owners what to do… nothing can’t log in, can’t use ### 1/5 — And this is developed for EGYM ?? *2024-08-03, version 1.58* Useless. Can’t connect at all ! ## Most praised reviews (2 highest-rated) ### 5/5 — Amazing workout app *2020-05-06* This home workout app is far from your average “fitness app”. The app itself is so easy to navigate and get started. The workouts are led by Master Trainers! Trust me when I say these workouts will get you motivated and moving! So thankful for this app to get me through this quarantine! Thank you Matrix! ### 3/5 — Resourcefulness is a skill, y’all… 🙂 *2021-11-04, version 1.30* While the UI isn’t entirely user friendly, I just typed “matrix fitness facility code” into Google and was told to type “matrixfitness” where that code was being requested (said “ok” to the toaster message) and it let me log in with the info I used to create the account from the stair stepper. Granted it’s not the information for MY facility, it’s still nice to be able to use this app. I rated this a 3 because it’s not entirely user friendly or intuitive, but it’s decent. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*