# Matt & Nat Australia — user reviews

> 1 indexed App Store user reviews of Matt & Nat Australia by Via Vegan Ltee.

- Source: https://appshunter.io/ios/app/matt-and-nat-australia/id1608124173/reviews
- App overview in markdown: https://appshunter.io/ios/app/matt-and-nat-australia/id1608124173.md

## Most critical reviews (1 lowest-rated)

### 1/5 — Have not received my order or refund

*2022-05-04*

I ordered a back pack a couple months ago now. Unfortunately I wasn’t home during the attempted delivery by Star Track. They couldn’t leave in a save place or send it to the post office without the sender consent and extra payment for the post office delivery. My parcel was sent back to UPS depo I can’t rearrange for the item to be redelivered, it has to be done by the sender. I called Star Track and UPS multiple times, again they can’t do anything it has to be arranged by the sender. 

Mat &Nat customer service is not responsive and they only advise I received is call Star Track like it’s not their problem anymore.

I wonder did anyone had similar issue. I would still like to receive my item or a refund.

Honestly I love the products but I will never place an order directly through their website again.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*