# Matterhorn — user reviews > 70 indexed App Store user reviews of Matterhorn by Bonfire AG, rated 4.70/5 from 1,315 ratings. - Source: https://appshunter.io/ios/app/matterhorn/id1440571628/reviews - App overview in markdown: https://appshunter.io/ios/app/matterhorn/id1440571628.md - Rating breakdown: 5★ 1,127 · 4★ 81 · 3★ 35 · 2★ 20 · 1★ 52 ## What do users think of Matterhorn? Overall sentiment: negative **Pros** - 👍 Good travel app - 👍 Fantastic details and live cam views **Cons** - 🐛 Glitchy and unstable app - 🗺️ Poor ski map and navigation - 🔑 Issues with login and payment methods - 📍 Location services not working - 🤔 Confusing and hard to use **Commonly reported bugs** - App crashes frequently - QR code activation issues - Inability to log in or reset password **Most requested features** - Add restaurant locations to the map - Provide detailed piste maps with lift and run information - Improve offline functionality and caching - Simplify ticket/pass purchasing process ## Newest reviews (16 of 70) ### 3/5 — Just ok *2026-03-02, version 2.4.5* It’s ok, I can’t login using the app, login works fine on their webpage ### 2/5 — Ski pass issues *2026-02-01, version 2.4.4* Loaded this app purely for the ski pass function. Other stuff may be very good. My wife’s android was very poor needing removing from the pocket and gloves of every lift - grim. My iPhone worked better but failed after using it on the mountain to pay for drinks. Again needing the pass pausing and activating a couple of times before I could navigate the gate. We queued 20 mins to swap app certificate for the regular card. Works perfectly. ### 3/5 — Poor ski map *2026-01-30* The developers say the app isn’t primarily a ski map, so what’s the alternative? “Panorama” is hard to navigate and doesn’t always contain the information you’d expect. I suggest they do some usability testing with skiers new to Zermatt. Labeling runs and toggling only open lifts and runs would be a good start! **Developer response:** Thank you for your honest feedback — we appreciate your suggestions and will take them into consideration to improve usability and navigation. 🙏🏻 ### 1/5 — Terrible *2025-12-31, version 2.4.4* Hard to follow app. Ticket will not download to phone. ### 1/5 — Not a viable option for tickets *2025-12-29* Unable to log into app and was not sent a reset password email (even though I’m sure I entered my password correctly) just get the mobile ticket! **Developer response:** Thank you for your feedback. We’re sorry for the login issues and are working to ensure password resets and mobile ticket access function smoothly.🙏🏻 ### 3/5 — Why 2 fingers are required to use the map! *2025-12-28, version 2.4.4* Please remove the initial lock of the panorama map when it opens. The app is often used on the slopes and lifts and people do not have a spare hand to use TWO FINGERS to move the map! ### 1/5 — Login fürs Pistentracking funktioniert nicht *2025-12-27, version 2.4.4* Nervige Drecks-App ### 1/5 — Unprofessionell *2025-12-26, version 2.4.4* Wie kann man nur eine App so schlecht machen. Eine Schande für Zermatt ### 1/5 — Katastrophal! *2025-12-21, version 2.4.3* Der Skipass funktioniert Mal, dann deaktiviert er sich aus unerklärlichen Gründen. Gezielte Falsche Information: Handeln gehen nicht, wegen angeblichen Wind. Bei Windstärke dann 6km/h…in der gleichen App??? Hallo was soll das denn? ### 1/5 — Payment method *2025-12-20* Having trouble to set a payment method. Getting error message every time I specify any of my credit cards. The application doesn’t have Help support. **Developer response:** Thank you for your feedback. We’re sorry for the issues with setting up a payment method and the lack of in-app support. We are working to improve both.🙏🏻 ### 1/5 — Horrible *2025-12-13* 1.This app will not allow you to enter credit card information. It keeps stating data error despite using the camera option to upload the credit card and I tried it with different credit cards and called my financial institutions and they advised me it’s not a problem with the card. 2. It closes out unexpectedly or at times does not allow me to sign in. **Developer response:** Thank you for your feedback. We’re sorry for the issues with entering credit card information and app stability. We are working to improve both the payment process and the login experience.🙏🏻 ### 2/5 — Location services not working. *2025-11-28* For me, knowing where I am on the mountain is the most important aspect of using this app. I have uninstalled and reinstalled this app three times, and still doesn’t work, though I have enabled location services. Without this function, this app is of very little use to me. **Developer response:** Thank you for your feedback. We’re sorry for the location issues and are working to improve the app’s accuracy and reliability.☺️ ### 1/5 — Schlechte Performance *2025-04-01, version 2.3.4* Stürzt häufig ab bzw. Macht nichts mehr ### 1/5 — Karte zeigt Namen der Hütten nicht an *2025-03-02, version 2.3.3* Die App wäre schön, wenn sie die Namen der Hütten auf der Karte anzeigen würde. Außerdem geht sie garnicht wenn man kein Internet hat. Beides ist eine Sicherheitsrisiko bei der Orientierung. ### 1/5 — Terrible map *2025-03-01* It’s 2025 people do not navigate via topographical map there are no street name no ski lifts or other landmarks Also location services do not work. ### 2/5 — Not much use *2025-02-25, version 2.3.3* You can’t buy ski pass Doesn’t even show a piste map Take a look at Val D’Isere app. They’ve already done the developments ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-07-04* Don’t bother. And certainly do not use for buying tickets. We had nothing but trouble all day with the app and ticket. Would not load, cannot close app. Just avoid and go to tourist office and buy tickets **Developer response:** Thank you for your feedback. We're sorry to hear about your experience and apologize for the inconvenience. We appreciate your feedback and will pass it on to our team.🙏🏻 ### 1/5 — Won’t allow me to login *2026-06-02* I have an aol account. Was able to create a login on the website but the app says invalid email address. **Developer response:** Thank you for your feedback. We’re sorry for the inconvenience. Currently, the website and app require separate logins, but we are already working on simplifying this process.😊🙏🏻 ### 1/5 — Mobile tickets suck *2026-05-29, version 2.4.5* Would give 0 stars if I could. Purchased mobile ticket to beat the lines, wouldn’t activate on the day and had to line up to get a normal ticket. Don’t waste your time. ### 1/5 — App froze just after Email confirmation *2026-02-24, version 2.4.4* Seriously why does every skiing area now require an app that is only half done?! ### 1/5 — Pistenbericht nicht aktuell *2026-02-16, version 2.4.4* Der Zustand der Pisten und der Lifte ist nicht aktuell und es wird auch keine Prognose angegeben. Eine Tagesplanung bei gemischten Wetterverhältnissen ist mit der App daher unmöglich. ### 1/5 — Wow, really bad *2026-01-27* App won’t let you log in using Matterhorn Paradise credentials. Very confusing to navigate. They need a new developer of this app. Far behind other resorts. ### 1/5 — Blue Tooth Sucks *2026-01-18, version 2.4.4* Don’t buy the Bluetooth. It sucks. ### 1/5 — Problems with the map location *2026-01-15, version 2.4.4* The app shows that I’m not in the Zermatt area while this is not true. Other apps like google maps locate perfectly while Matterhorn does not ### 1/5 — Ticket does not work scanning qr code! Lost money *2026-01-13, version 2.4.4* Ticket does not work scanning qr code! Lost money ### 1/5 — Confusing *2026-01-09, version 2.4.4* Can’t seem to activate the QR code ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome!! *2026-07-04, version 2.4.6* Best app… ever!! ### 5/5 — Good app *2026-01-29, version 2.4.4* It had some teething problems with QR CODE but they are/have resolved it. ### 5/5 — Polacy *2025-08-25, version 2.3.8* Super apka wszystko tu można znaleść co jest potrzebne do funkcjonowania w ZERMATT polecam ### 5/5 — Zermatt *2025-03-14, version 2.3.4* Cudownie miejsce! 🤩 ### 5/5 — Great travel app *2024-06-01, version 2.2.6* This is fantastic little app to guide you through your stay at Zamatt. The details are superb, and live cam views are a brilliant touch that I keep going back to even once I’m home ### 5/5 — Necessary application! *2024-02-24, version 2.2.2* Thank you for all the information and the updates!! ### 5/5 — I love this! *2023-12-20* I really love getting a peak at Zermatt and the Matterhorn! Planning a trip in September 2024! Watching the webcams just makes planning more exciting!! Thank you for sharing! ### 5/5 — Keeps crashing *2023-01-03* The app has been crashing for as long as I can remember. I urge deleted and reinstalled multiple times **Developer response:** Thank you for your feedback. We regret that you are not satisfied with our app. We are working on developing the app further. ### 5/5 — Excelente *2021-12-16, version 1.8.8* Todo bien ### 5/5 — Tolle Unterstützung beim Aufenthalt in Zermatt *2021-07-15, version 1.8.4* Wetter --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*