# Matterport — user reviews > 237 indexed App Store user reviews of Matterport by Matterport Inc, rated 4.70/5 from 4,087 ratings. - Source: https://appshunter.io/ios/app/matterport/id701086043/reviews - App overview in markdown: https://appshunter.io/ios/app/matterport/id701086043.md - Rating breakdown: 5★ 3,439 · 4★ 409 · 3★ 102 · 2★ 26 · 1★ 111 ## What do users think of Matterport? Overall sentiment: mixed **Pros** - 🚀 Excellent 3D capture capabilities - 🔒 Secure and reliable platform - 👍 Easy to use and intuitive interface - 💡 Innovative technology and features - 🌟 Industry-leading solution for virtual tours **Cons** - 🐛 Frequent crashes and alignment issues - 👎 Buggy and unreliable app performance - 💰 Expensive subscription model - 🔍 Lack of manual editing and control - 🤖 Poor customer support and communication **Commonly reported bugs** - Inability to sign in or create an account - Compatibility issues with newer devices - Inconsistent scan quality and stitching - Frequent app crashes during captures - Delayed or failed uploads to Matterport cloud **Most requested features** - Ability to manually realign scans - Offline viewing and editing capabilities - Integration with more 360 camera models - Enhanced analytics and tracking features - Improved floor plan generation accuracy ## Newest reviews (12 of 237) ### 3/5 — Great app, blurry photos *2026-01-12, version 5.58* This is an amazing app for showcasing a room in 3D and can generate to scale accurate models of rooms or entire floors. However, using the iPhone to capture photos produces subpar results. (iPhone 16 pro). I’ve noticed when capturing 3D scans with LiDAR and regular 360* photos that all photos are quite blurry. Prior to taking a photo, the shot looks clean and I can see text from banners and posters on the phone screen, but once it captures the photo it drops resolution immensely making the final product very blurry and pretty much not worth showing. I’m not sure if this is an issue that others have had but it’s unfortunate for an otherwise great app. ### 2/5 — Horribly buggy *2025-11-16, version 5.58* Please fix this app. It never works when it needs to, and I can not stay signed in. ### 3/5 — Ok for walk thru, not so much for most other purposes *2025-10-20, version 5.57* My employer uses it for creating 3d point clouds with a Pro3. The tolerance is not great on it with a +-1” but then it can’t even get there reliably. But then again if you want FARO quality, your gonna have to pay FARO prices. Checking/updating firmware for the Pro3 camera on this app is a joke as well. Very unintuitive. ### 1/5 — Costar ruins everything they touch *2025-07-29, version 5.54.1* Matterport used to be pretty reliable and although not the most profitable company, actually innovative and user focused. Costar on the other hand has simply bought Matterport because the ceo is in a D measuring contest with Zillow. They don’t care about creating/maintaining a quality product. They just want to have a toy that Zillow doesn’t. I’ve never had an issue with Matterport in all the years using it prior to their acquisition, but not long after, my entire scan library was deleted. After contacting support, they basically told me there’s nothing I/they can do. Thanks. Years of scans gone. I’m assuming some poor overworked and underpaid costar employee just made a mistake and blitzed a ton of users libraries, but the lack of accountability from the company is obscene. Costar ruins literally everything they come into contact with. A toxic company infecting the industry. ### 1/5 — Fishing app *2025-07-23, version 5.54* The first thing this app does is tries to get your personal information , then it requires (!!!!) your location , connection to your network , connection to you camera , etc . All of that even before you can do anything . It is clearly a scam , it needs to be reported to Apple ### 3/5 — Good but… *2025-07-07, version 5.54* Matterport works really well, however their pricing is exploitative and their upgraded own brand gear is subpar from an image capture perspective. However, their vr models are great, but it’s a shame you are then tied to their hosting. ### 1/5 — Needs to be more powerful *2025-06-12, version 5.54* I've done about a dozen projects with this now and not one single time has it went smoothly. There are always issues with alignment. Having to give clients discounts because the software can't align properly. Sometimes floors disappear and merge. And yes I'm following their recommended tutorials by doing a scan every 3 steps. There needs to be a manual desktop editor in which a user can go in and realign the scans. AND DON'T REVERT THE ALIGNMENT AFTER I'VE CHANGED IT. I DONT WANT YOUR GARBAGE SYSTEM TO TRY AND DO IT. I CAN DO IT MYSELF! Because when the garbage system tries to do it on it's own it messes things up! The worst part is this is the only real solution in Canada and I can't switch to a viable competitor unlike the United States where there are plenty of alternatives. ### 1/5 — Can’t even connect my cameras to the app *2025-06-06, version 5.54* I had to stop offering this service because Matterport is always screwing up my shoots and costing me time. And I don’t like to look bad infront of my customers ### 1/5 — Won’t let me register from iPad nor sign in *2025-05-01, version 5.53* Won’t let me register from iPad nor sign in after creating an account using my laptop ### 2/5 — Software Not Updated Regurally *2025-03-24, version 5.50* For my last two models , I’ve had to contact senior level tech support and export the model and send it to them via Google Drive and have them process and upload to Matterport Cloud. There is a known issue with IPad IOS and it’s been weeks to get a work around. Matterport’s inital level of support is really bad and their support has been moved overseas which wouldn’t be so bad if they were helpful, unfortunately they aren’t. On top of high level subscription monthly costs to have to do this extra level of work to process Matterport scans is completely unacceptable and the delays add insult to injury. ### 1/5 — Borderline useless *2025-03-17, version 5.50* It’s is incredible how poorly this works. It’s gotten worse and worse with time, and the app seems to work less and less. It can’t find the most basic alignments, the manual alignments do nothing, it constantly fails scans for no explicable reason. It is the slowest and most tedious part of my workflow and if wasn’t the industry standard to offer it, I would recommend avoiding it at all costs ### 4/5 — The best out there *2025-02-24, version 5.48.3* Expensive, but worth it for the most part imo ## Most critical reviews (10 lowest-rated) ### 1/5 — Absolute garbage *2026-08-11, version 5.67* How do I give 0 stars This app never improves, I feel sorry for the people that have to use Matterport Low overlap warning when it’s 3 feet away, this app is hopeless Still the same problem I’ve been having for years. No fix yet. ### 1/5 — Absolute garbage *2026-07-23, version 5.67* This app never improves, I feel sorry for the people that have to use Matterport Low overlap warning when it’s 3 feet away, this app is hopeless Still the same problem I’ve been having for years. No fix yet. ### 1/5 — Typical Big Tech *2026-04-30, version 5.63* Matterport was built on the backs of the Realestate Photography Network. Now CoStar (Homes.com / Matterport) decided to compete with their customers. Very Zillow of you CoStar, I thought you were going to do it better. ### 1/5 — Rooms don’t align and support cannot resolve *2026-03-24, version 5.61* For the past two weeks, I’ve been trying to get a Matterport 3-D rendering of our home that we rent. Despite taking the the photographs multiple times and getting on several emails to support, the same misalignments always occur where it doubles up rooms on top of each other. There is no fix in the app, despite them saying that there is, and Support is unable to understand and complete the basic alignment changes that I’m requesting. Therefore this is unusable and has been a waste of several hours of my time. ### 1/5 — Never Ending Subscription *2026-01-09, version 5.58* Matterport requires a regular subscription to there services. They renew their subscription without proper notice and when you cancel it, they refuse to reimburse you—even if you notify them promptly. This is a terrible, greedy corporate policy. ### 1/5 — Race to the Bottom *2026-01-01, version 5.58* SunnyVale, even before selling out to CoStar has been in a race to the bottom. The Pro series cameras were great and almost over engineered examples of tech brilliance that carried that Co. Instead of really building on that and growing into a reliable AEC application, they’ve eliminated their ability to work with a Leica BLK with continued focus on Theta and garbage. Soon they will be a footnote, not industry leader and legend ### 1/5 — Greedy company *2025-12-16, version 5.58* They will charge your card without any prior notification and yearly change plans to increase your bill by 30%. ### 1/5 — Absolute garbage *2025-12-04, version 5.58* This app never improves, I feel sorry for the people that have to use Matterport Low overlap warning when it’s 3 feet away, this app is hopeless ### 1/5 — Horrible Customer Service *2025-11-26, version 5.58* The customer service just wants to go in circles with me. Here's a quick breakdown of the timeline: 1. I scanned a multi floor property with each floor having no way of accessing the other floors unless I make a big detour. 2. I merged the floors into one model and order a 48 hour floorplan. 3. My client says they need it sooner than they thought, so I copied the model and ordered a 6 hour floorplan. 4. 10 hours later, it comes back to me with an error saying the floorplan could not be created. They refunded this order. 5. At this point my client desperately needs it so I order the floorplan for each floor separately, each for 6 hours delivery. 6. 6 hours later these floorplans come back just fine. 7. 48 hours after point 2., the merged floorplan comes out just fine. So I just ordered them by separate floors for nothing, when they could have done the merged model to begin with. I raise this concern to customer support, requesting a full refund on all but one of the individual floors purchased at the 6 hour rate, but they are only willing to refund the 48 hour one which I didn't ask for. I went through at least 5 different representatives who, almost as an insult on my character, proposed that they add 20 dollars to the refund as a sign of their good will. What a complete joke. ### 1/5 — Borderline useless *2025-08-05, version 5.54.1* Nothing works as it should. Slowest part of our workflow by miles. Fails every other scan regardless of how close to move the cam. Cannot stand doing the capture, it’s so bad lol ## Most praised reviews (10 highest-rated) ### 5/5 — Reliable and fast LiDar with best UX *2026-02-13, version 5.60.1* Still after 10 years my go to for 3d virtual tours ### 5/5 — Toujours plus *2026-01-07* Système performant et intuitif, même si la pratique est nécessaire pour en tirer le maximum. J’aime aussi le caractère évolutif qui répond bien à mes attentes et celles de mes clients. ### 5/5 — Can’t test Matterport camera *2025-06-16, version 5.54* Have to use off brand 360 camera just to test, if you want to use Matterport brand you need to buy an expensive subscription. Makes no sense. ### 5/5 — Come a long way *2025-05-26, version 5.53* I have been using Matterport since 2018 and must say the platform and ecosystem has come a long way on functionality and features. ### 5/5 — Great Business *2025-05-24, version 5.53* Awesome business / software. Allows me to do my business. Works ok with the Insta 360 One X 2 but app disconnects from camera frequently. Matterport Pro 2 almost never disconnects from the app, just wish it was quicker at taking pictures. Also would be nice if the monthly costs weren’t so high. And if there was actual tracking within the tours. Like how many clicks on each digital tag / what time / did they click on the hyperlink etc. Would be soooo helpful & would gladly pay more for those features. ### 5/5 — Matterport is the gold standard *2025-05-20, version 5.53* For residential real estate and effective linking to the key portals there is no better 3D experience. ### 5/5 — Matterport always ahead of the curve!! *2025-04-17, version 5.51* Ever since I saw and decided to purchase the/my Matterport camera in 2016, I knew it was the future of real estate and no other 3D virtual tour camera could match it! Since then, it has been exactly that! Innovative, ahead of the curve with technology and constantly evolving to greater performance, meeting the demands of eloquently showcasing the vast, complex world of real estate. ### 5/5 — Pro 3 *2025-01-31* L’équipement est au top, très rapide pour les scans, très heureux d’avoir investi chez eux. **Developer response:** Hello Bertrand, we are delighted that the Pro3 meets your expectations! ### 5/5 — So easy to learn *2025-01-26, version 5.48.3* I was up and going with Matterport in less than an hour. The software is so intuitive and easy to use. ### 5/5 — Un outil génial *2024-07-20* Ce matériel nous permet vraiment de mieux mettre en avant les biens immobiliers à la vente --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*