# Mattress Firm 900 — user reviews > 51 indexed App Store user reviews of Mattress Firm 900 by PPJ, LLC, rated 1.80/5 from 80 ratings. - Source: https://appshunter.io/ios/app/mattress-firm-900/id1405366893/reviews - App overview in markdown: https://appshunter.io/ios/app/mattress-firm-900/id1405366893.md - Rating breakdown: 5★ 11 · 4★ 2 · 3★ 4 · 2★ 7 · 1★ 56 ## Newest reviews (12 of 51) ### 2/5 — Come on man! Manual Connect every time you open the App? *2021-05-21, version 2.1* Without auto connect via Bluetooth the App is useless.... manual connection each time you quit and re-open the App.... Controls are great but the interface needs modernization.... I think a 12 year old wrote this App... Cone on Mattress Firm! This is embarrassing.... no wonder the Sales Rep. didn’t mention the App!!! ### 1/5 — Worst app ever! *2020-08-08, version 2.1* This app only works a couple of times and then you have to delete it and reinstall it. So lame! ### 1/5 — Mattress Firm 900 *2020-03-22, version 2.1* Connecting to Bluetooth EVERY TIME you want to use the app is unacceptable. This is the WORST EXPERIENCE EVER!!! MattressFirm needs to get a new company to showcase their premier adjustable mattress frame. There is no way you should spend over $2000 for an adjustable bed frame and then have $3 performance from the app. I pay $1500 and iPhone and Apple matches their customer service and overall experience with the expectation from your purchase. Additionally there should be an “Off” button for the lights. It’s annoying and a time waster scrolling through the numerous colors to finally arrive at the power off sequence. FIX THESE $2000+ ISSUES!!! ### 1/5 — App says not connected to Bluetooth *2020-03-21, version 2.1* App keeps telling me to connect to Bluetooth, when it is. Tried reinstalling an installing and nothing. Actual remote doesn’t work, app doesn’t work, this bed is worthless for the amount of times I’ve had trouble with it. ### 1/5 — Terrible app *2020-03-14, version 2.1* Terrible app doesn’t save your bed, so you have to reconnect every time you reopen the app. I am done with Mattress Firm they are not a good mattress company will be buying directly from the bed companies next time and saving money and not this third party company again. This company has gone downhill. ### 1/5 — Horrible & not what I paid for! *2020-03-12, version 2.1* This app is horrible! I was told the bed wld probably connect to my Alexa & that I cld use voice control with it. All lies. This horrible app dsnt work at all! I hate that I can’t even use the app & remote at the same time. If the app dsnt work, how can I expect it to connect to Alexa?! Not what I paid for. Very disapointing. Love the bed itself, but they need a serious update to make this work. The app is worthless. Stick to the remote & forget voice commands, it will never work. There is just no reason for it to work this horribly woth today’s technology. ### 1/5 — Not good *2020-02-03, version 2.1* Have to reconnect every time and then the bed doesn’t show up to connect to it, so you have to re-install. It’s horrible. ### 2/5 — Pairing? *2020-01-26, version 2.1* How can I pair it? ### 1/5 — Bluetooth not working properly *2020-01-21, version 2.1* -Connecting to the bed using Bluetooth causes the bed to be unavailable to other devices to be paired. -on iPhone: After an idling period, the application thinks the device has been unpaired, but the device it’s still connected using the native Bluetooth. This causes the device to not be available until whoever paired the device turns off the Bluetooth. -app creases often after connecting and attempting a new setting on the bed. ### 2/5 — Annoying *2020-01-14, version 2.1* How hard is it to auto connect and rennet to connect on the phone? You need to manually connect it. The remote is total rubbish and the app only works 50% of the time. Needs some fixes - disappointing !!! ### 1/5 — Bluetooth bug not fixed *2020-01-12, version 2.1* Still always says “needs Bluetooth” even though it has access. Doesn’t work at all. thousands of dollars for the bed frame and the app is pathetic garbage. ### 1/5 — App NEVER works *2020-01-08, version 2.1* Honestly, this bed is entirely too expensive for it not to work. This is super inconvenient as someone with limited mobility. Please fix!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Seriously? *2024-02-17* This app hasn’t been updated in 4 years. You should be embarrassed. When it connects, it works, BUT, you have to close and reopen the app multiple times to get it to connect, then it connects and crashes and takes opening and closing it about 3 more times to get it to connect. How about, oh I don’t know, get the devs to fix the app or find someone that can. You should be embarrassed. ### 1/5 — App doesn’t work *2022-07-04, version 2.1* This app is completely worthless. Not only do the buttons not work, the voice setting also doesn’t work. On top of nothing working, wouldn’t you know, the app disconnects you from the bed every time you’re not using it. So now because my 1 year old son lost my remote and this useless app doesn’t work, I will have to spend more money on top of the $7000 I already spent on the bed and base, just to be able to reset my mattress because there is no other way for me to do it. ### 1/5 — Only works occasionally *2022-05-29, version 2.1* 75-90% of the time my bed wont show up to pare. It’s really annoying. ### 1/5 — Bluetooth bug is not fixed *2022-04-04, version 2.1* My bed will not appear for connection no matter how many times I reset it or exit out of the app and close it and open it again. ### 1/5 — Buy something else *2021-12-21, version 2.1* The remote to my bed stopped working so this terrible app is the only way to control the overpriced bed. Have to reconnect every time. Doesn’t find the bed at least half the time and have to force close. Also mattress firm offers zero support so you are on your own. Wish I had known all this before purchasing. ### 1/5 — 7 grand later and my bed is stuck upright *2021-07-04, version 2.1* The app is not connecting to the bed. The bed is stuck in an upright position. There is no button the bed to reset it back to normal. I would not recommend this app to anyone. ### 1/5 — No app would be better than this *2021-04-02, version 2.1* - Bluetooth disconnects constantly - app crashes after reconnecting to Bluetooth, then displays no nearby bed and has to be closed and reopened. Every single night. - doesn’t work while using the remote - doesn’t work with multiple devices - voice functionality doesn’t work at all - buttons have weird hit boxes and half the time you press they don’t do anything - app is barely maintained ### 1/5 — Mattress Firm App *2020-12-07, version 2.1* My adjustable bed from Mattress Firm crashed on me in LESS THAN TWO YEARS, after paying $7,000. for the base and mattress. I have been trying for OVER A MONTH TO GET SERVICE!!! I finally hired an electrician at my own expense. After THREE HOURS he could not get it working. It took us A MONTH to get the parts, and the remote control still wouldn’t work. We installed this EQUALLY INFERIOR APP to bypass the remote while we wait for a new remote to arrive. This app worked INTERMITTENTLY for one day and has now stopped working as well. I have never experienced such poor customer service from anyone. Both ServeCo (The repair company) AND Mattress Firm do not care about fixing the problem or making it right.... I have turned the problem over to my attorney. This will now be settled in court at much more expense to BOTH of these companies than it would have had the problem been rectified a month ago! DO NOT EVER DO BUSINESS WITH MATTRESS FIRM OR THEIR REPAIR SERVICE, SERVECO!!! ### 1/5 — Missing So Many Features *2020-11-03, version 2.1* This app is so weak, I am tempted to get a refund from Mattress Firm. Basic usability features are ignored or missing. User profiles to specify which mattress you use?!?! They do not exist. ### 1/5 — Doesn’t work anymore *2020-10-26, version 2.1* I get a message when I open the app that I need Bluetooth enabled (it is). It doesn’t work anymore. I don’t have the bed remote anymore because you can’t use the remote when you have the app set up with the base. Sort of a bummer considering the price tag. ## Most praised reviews (10 highest-rated) ### 5/5 — My adjustable bed *2022-07-13, version 2.1* Goo experience so dar. Has worked well. Remote quit but needed new batteries and up and running ### 5/5 — I bought a terrific medical bed *2021-04-05, version 2.1* It is the most wonderful bed I have ever had. I have severe arthritis. It is so soft that I can sleep comfortably at night ### 5/5 — Thank you for this app *2020-08-06, version 2.1* When you only have one remote and a toddler in the house, this makes things so much easier. My spouse will fall asleep with the bed one way and I can’t find the remote. The app makes it convenient for me to adjust the bed. Everyone complaining about the app disconnecting: that is what it is supposed to do!!!! If your phone is constantly connected to the Bluetooth and bed, your battery will drain and then you will complain about that. Just take the minor inconveniences of reconnecting instead of battery drain. ### 5/5 — I CANT GET ENOUGH *2020-07-15, version 2.1* Amazing ### 5/5 — ...Finally Bluetooth settings are working... *2019-12-18, version 2.1* Anticipated update has finally arrived for me I am now updating my review...The app is able to recognize the Bluetooth settings and connect to my device. The set up features in operating the bed is more than satisfactory for me. ### 4/5 — Good but some issues *2020-01-23, version 2.1* The having to find and reconnect, being first and foremost. Then having programmable settings saved would nice. The remote they supply with the bed does all this. The fact they give us an app is nice. First world problems ### 4/5 — App is working again *2019-12-06, version 2.1* I don’t have A lot too say about this particular app besides it works. Any questions feel free to ask. ### 3/5 — Ok *2021-11-07, version 2.1* Great app but please and app the Apple Watch s6. ### 3/5 — Works but still needs kinks worked out. *2020-01-10, version 2.1* Currently, it's working for me. I don’t like that you have to reconnect every time—annoying; but, I like not having to use both the remote and my phone to operate everything in my bedroom. There are only nine reviews so it must be a new app/technology for mattress firm. Hopefully, they’ll get this app to where it works/transitions seamlessly. Loving my new bed though. Have been sleeping like a rock. ### 3/5 — Ok but connecting is a pain *2019-11-27, version 1.5* If the device can’t maintain connection to the phone make the connection process a one click option on the main screen. Also annoying it disconnects the remote when linked to the phone app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*