# Maven: 24/7 Pet Care — user reviews > 12 indexed App Store user reviews of Maven by Maven Pet Inc., rated 3.80/5 from 22 ratings. - Source: https://appshunter.io/ios/app/maven-247-pet-care/id1635378840/reviews - App overview in markdown: https://appshunter.io/ios/app/maven-247-pet-care/id1635378840.md - Rating breakdown: 5★ 12 · 4★ 3 · 3★ 1 · 2★ 2 · 1★ 4 ## Most critical reviews (10 lowest-rated) ### 1/5 — Not ready *2026-07-20* Absolutely love the data it provides but there are too many other cons that outweigh this. You first of all pay $20 a month for a subscription and the battery is supposed to last 5 days at least. It only lasts maybe 2 days. There is no dedicated customer service to contact about any issues. You will wait forever for a replacement and the data needs to be manually transferred to a new sensor. I’ve reached out so many times with complaints and feedback. This product is great in theory and I think they’re on the right track but it’s no where near ready for the public. As someone else said this should be in beta testing. I can only hope that someone else decides to make a competitive version that is ready before releasing. **Developer response:** Hello, thank you for the detailed feedback. We're glad the health data itself has been valuable. On battery: our Wi-Fi sensor is designed to last up to 7 days per charge, so two days points to a connectivity or configuration issue we can almost always resolve. Our support team reads every message at hi@maven.pet and can look at your specific sensor logs. We'd like the chance to get this working properly for you. Best regards ### 1/5 — No Technical Support *2026-06-14* I have been emailing for technical support because the app will not let me change my password and have yet to hear from anyone. At this point I would like a refund due to the lack of not being able to use the app. **Developer response:** Hello, we're sorry to hear this. If the problem persists, please reach out to our support team at hi@maven.pet and they'll be glad to help you reset your password. We hope this helps! Best regards ### 1/5 — DO NOT RECOMMEND *2026-04-04* I had such high expectations reading about the Maven tracker but it’s been a huge let down! Not only does the company suck at customer service but the tracker itself is not reliable. It doesn’t track in real time and doesn’t give you the updates for hours at a time. My senior boxer has multiple heart issues which puts him in a high risk zone and this has not helped one bit. Do not spend your $$ here and find something that you can actually rely on. **Developer response:** Hi, thank you for taking the time to share your experience. We're truly sorry it didn't meet your expectations, especially given that your boxer has serious heart concerns. We completely understand how important reliable monitoring is in that situation. We know our support team has already reached out to explain how Maven's heart rate tracking works (continuous background monitoring aggregated into 30-minute validated averages, rather than live streaming), but we recognize that if that wasn't clearly communicated upfront, it can feel like the product isn't working as expected. If you'd like to continue the conversation, we're here and happy to help make sure Maven is set up in a way that gives you the most value for your dog's specific needs. You can reach us at hi@maven.pet. ### 2/5 — It won’t pair *2026-07-25* This is a pain in the behind!! I can’t get a phone number to call for support. They do email me back and tell me the same directions that were on the package…so unhelpful. I’m totally let down as of right now. I hope they make it right. **Developer response:** Hello, we're sorry the pairing didn't go smoothly. Our team replies to every email at hi@maven.pet and if the standard steps haven't worked, please reply to that thread and ask for pairing logs to be checked; we can see exactly where the connection is failing and guide you from there. Most pairing issues come down to a 2.4GHz Wi-Fi setting or a router firewall rule, and both are quick fixes once identified. We'd like to get you set up. Best regards ### 2/5 — Should still be in beta *2026-07-14* It’s been close to a month since I’ve been able to use my device in any meaningful way. It clearly is not ready for production release yet. It doesn’t calculate sleep score accurately. My sensor stopped working after only having it for a month and it took two weeks to receive a new one. This seems to be a common enough occurrence that they’ve added a self-service replacement sensor request feature. The activity calculations also don’t make a lot of sense. It’s a cool idea but the product isn’t ready for market. **Developer response:** Hello, thank you for taking the time to write this. A month without a working sensor isn't the experience we want anyone to have. On sleep and activity: those metrics are calibrated against the collar fit and your pet's size, so if the numbers look off, it's usually something we can correct. Please go to Settings > Contact Support in the app and it'll attach your sensor logs automatically, so we can look at your actual data. We'd genuinely like to turn this around. Best regards ### 3/5 — Battery *2025-12-17* I like how I can track my dog but the battery lasts only a day or two which is very annoying to have to charge it constantly. My bellabeat bracelet battery lasts days compared to the Maven. **Developer response:** Hi, thank you for the kind words. We're glad Maven is helping you stay connected with your dog! Battery life can vary quite a bit depending on usage. Our Wi-Fi sensor can last up to 8 days on a single charge. If yours is draining faster than expected, it might be worth checking your connectivity settings or reaching out to us at hi@maven.pet. We'd love to help you get the most out of it! ### 4/5 — ZOOM IN PLEASE!! *2026-07-23* App is GREAT, & VERY informative and EASY to navigate BUT PLEASE MAKE IT ABLE TO ZOOM IN ON only thing it is MISSING! Or it would get a 5 star. Thank you! **Developer response:** Hello, thank you for the kind words and for the clear feedback! Being able to zoom into the charts is a fair request, and we've passed it along to the team. If there's a particular screen you had in mind, let us know through Settings > Contact Support > Suggestions & Improvements in the app and we'll make sure it reaches the right people. Best regards ### 4/5 — Great start to wearable health monitor for pets *2026-04-26* I came across Maven while in search for something to help me track my 8 year old cat’s asthma episodes, especially if they were happening when I was not home. My only caveat for this is that it’s not a live tracker for breathing & heart rate. It only records data when the pet is settled, so these are resting breathing & resting heart rates. It would be helpful to know the range throughout pet activity, especially if it triggers an episode like asthma. Although the journal section is helpful in describing what my cat’s day looks like, if he’s napping or playing by the hour. I was surprised by the AI analysis, truthfully. My cat was healthy for the most part so it’s been several months of using Maven before I had any concerning symptoms to enter. When he had some bout of gut issues affecting his bowel movement, I started entering them on the app to track when it started. It was cool seeing the analysis on my feed recognize we had an upcoming dental appointment and to reconsider talking to our vet team because of his recent symptoms. It adjusts based on the information you continue to put in, which I first thought were just generic auto responses so that was really cool to see. The battery lasts about a week, so it’s not as long lasting as what wearable tech goes for humans but honestly I can’t complain. It charges back up to 100% pretty quickly and we’re good to go. Other wearable techs for pets are mostly for location tracking, but it’s exciting to see Maven start on focusing on health. The app could still use some tweaks, but from my experience it’s mainly cosmetics for ease of data input and review. I don’t regret my purchase and can’t wait to see this grow in the pet health industry. :) **Developer response:** Hello, thank you for your review - we really appreciate your thorough feedback! We're glad to hear you're enjoying our service and will continue working in order to improve. If you need any help in the future, just let us know! :) Best regards ### 5/5 — Gives me peace of mind! *2026-08-21* I got Maven after my kitty, Jesse had a major surgery when he ate some hair ties before he was even a year old. I wanted a way to be able to track his activity when I’m not with him, and Maven is amazing for that! It’s helped me notice Jesse’s head-shaking, which let me know to ask the vet to check his ears! It helps me know that my boy is getting enough sleep and enough playtime! The Maven team is also so so helpful! They’re incredibly kind and knowledgeable, and always prompt at communication! The Maven team helped Jesse and I out with transferring his old data to a new sensor, and they were with us every step of the way to make sure everything worked perfectly! I would recommend Maven to any pet parent- not just for babies who have health issues that need a little extra monitoring, but for anyone who wants to keep an extra eye on their pet! **Developer response:** Hello, thank you for your review - we really appreciate your thorough feedback! We're glad to hear you're enjoying our service and will continue working in order to improve. If you need any help in the future, just let us know! :) Best regards ### 5/5 — Didnt know something like this exist! *2026-07-02* It's Given Me So Much Peace of Mind Two weeks in, and I'm genuinely impressed. My dog has MMVD Stage B1, so keeping an eye on his heart rate and breathing matters a lot to me, especially since he's turning 15 this year. I used to sit there manually counting and timing his breaths every day. With the Maven sensor, that whole process is so much simpler. The charts make it easy to spot trends, and I love being able to pull detailed reports on his heart rate and respiratory rate to bring to his vet appointments. It's worth every penny. The peace of mind alone has made caring for my senior pup so much less stressful. **Developer response:** Hello, thank you for your review - we really appreciate your thorough feedback! We're glad to hear you're enjoying our service and will continue working in order to improve. If you need any help in the future, just let us know! :) Best regards ## Most praised reviews (2 highest-rated) ### 5/5 — Maven is awesome *2026-07-01* This device is a game changer! It caught an increase in my dog's water intake before I even noticed it myself. I can track her sleep p patterns and so much more, all in one place. It’s taken so much of the worry out of the pet ownership. Love this little thing! **Developer response:** Hello, thank you for your review - we really appreciate your thorough feedback! We're glad to hear you're enjoying our service and will continue working in order to improve. If you need any help in the future, just let us know! :) Best regards ### 5/5 — Love my vet! Such a great service! *2023-01-24* Okay so I thought this was too good to be true since they’re new but I was blown away! I was assigned to an amazing vet (Dr. Carolina) who showed so much care and attention to my dog. I have a rescue who is anxious and the diet and behavior tips the vet gave are already helping her be calmer. So much more adorable and faster than my local vet! **Developer response:** Hello, thank you for your review - we really appreciate your thorough feedback! We're glad to hear you're enjoying our service and will continue working in order to improve. If you need any help in the future, just let us know! :) Best regards --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*