# MAven - Borderless Benefits — user reviews > 26 indexed App Store user reviews of MAven by Medi Assist Healthcare Services, rated 4.80/5 from 43 ratings. - Source: https://appshunter.io/ios/app/maven-borderless-benefits/id1658508539/reviews - App overview in markdown: https://appshunter.io/ios/app/maven-borderless-benefits/id1658508539.md - Rating breakdown: 5★ 39 · 4★ 3 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (10 of 26) ### 5/5 — App needs improvement *2025-02-07* Specially for maternity! For all pre natal expenses make it more easy! Allow network hospitals to make claims directly. For all scans and OPD visits. Why we have to wait for 9 months till delivery date to do the claims? 1) Submit claim option hangs if I press it! 2) Finding network hospital: If access to location is not given app hangs! Instead allow user to enter location manually. 3) provide chat support and call support on app. 4) why do insurance company want all hard copies of documents? When the world is going towards digitalization. ### 5/5 — Sr. Industry Principal *2024-12-12* Great Experience ### 5/5 — Effortless Insurance Application with Seamless Online Claims *2024-11-22* The application process was smooth and efficient. The online claim process through the application is easy and fast, making it convenient to file claims without any hassle. The requirements were clearly explained, and the support team was responsive and helpful throughout. Overall, an excellent and user-friendly experience! ### 5/5 — Quick service and customer friendly experience *2024-10-25* 👍 ### 5/5 — Best service *2024-09-24* The turn around time for the claim we submit is really quick and the way they segregate each category of bills and refund the claim amount is impressive ### 5/5 — Maven Support *2024-09-14* I have experience the best support and quick response from the team as I was admitted at the hospital and things needs to be done as quickly as possible. I have received the best response within the provided timelines and it’s really a great experience. ### 5/5 — Quick to submit claim process *2024-09-08* Access through app is very to apply and quick . I did not get time to submit . But now app helped to submit in few mins ### 5/5 — Excellent App *2024-08-12* The claim lodging process is easy to navigate, all instructions are clear and app is working excellently well. Also the app contains the basic information about the sum insured, family member details clearly ### 5/5 — Easy of use *2024-07-21* very convenient and simple to use ### 5/5 — Good and easy user interface. *2023-07-07* I was able to use this for hospitalization and tracking a claim and notifications made my hospitalization much easier. ## Most critical reviews (10 lowest-rated) ### 1/5 — Very Bad Experience, not recommend *2026-05-09* I had a very disappointing experience with Maven MediAssist during a very difficult time for my family. Despite submitting all the required documents multiple times, the team repeatedly kept asking for the same documents again and again, causing unnecessary stress and delays. Even after providing original reports and supporting documents, the claim process was handled very poorly. Ambulance charges were not considered, and in a death case they still applied co-pay and non-admissible deductions, whereas the policy communication clearly mentioned that hospital charges would be covered without co-pay and with admissible expenses. The most frustrating part was that after all the follow-ups, document submissions, and waiting period, the claim was ultimately canceled. Overall, the claim handling lacked transparency, consistency, empathy, and proper customer support. ### 1/5 — Very poor user experience *2025-03-20* Cannot see beneficiaries or ecards, even chatbot not helping ### 1/5 — Good looking app but not a problem solver *2024-09-10* This app has a good user interface and is easy to use, but there are a few fundamental issues. For example, the app doesn't provide information for some insurance providers that require original documents to be shared with them. Additionally, it doesn't offer any options for chatting and resolving queries. I should also share a checklist of what needs to be provided. ### 2/5 — Poor and ridiculous *2024-01-24* The service is so poor and application is not so good to use there is no help centre/customer care to contact. When I am trying to upload other documents as per request after multiple times also I am unable to upload, the application is so poor that it is not displaying submit option and also unable to connect to customer care centre. **Developer response:** Hi, Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to digiexperience@mediassist.in along with the contact details so that we check this. ### 4/5 — App Need Improvement *2025-09-28* The application is working fine overall, but one issue I noticed is that it automatically logs me out after 24 hours. I don’t know why this is happening, and it would be better if the session remained active for a longer time. ### 4/5 — Very slow processing for Ayush hospitals *2025-04-19* Lot of physical documents are to be submitted. First they say to upload docs and we would do it and again they ask for hard copies. Even then the turn around time is very high. ### 5/5 — Easy and user friendly *2026-07-02* Easy and user friendly ### 5/5 — Claim *2026-03-21* I have decided to drop the claim Iam glad you are constantly reminding me for submission of claim There should be option to policy holder to withdraw claim as and when he desires May I request you once again sir to allow me to withdraw claim With regards ### 5/5 — Syed Anwar *2025-10-10* The application is very nicely built for ease of user, Insurers are quick in there actions. Keep doing good work👍 ### 5/5 — Very fast approval process *2025-08-22* Time to time updates through sms and email. Very fast approval process. App shows all status. Suggestion: is it possible to edit intimation so that in case of any change in treatment can be accommodate in a same intimation ## Most praised reviews (6 highest-rated) ### 5/5 — Very simple for people *2025-07-04* It’s very easy and people respond to our uploaded documents. So we need not to think much, just need a valid line to directly communicate with customer care personnel when needed. ### 5/5 — Documents for Bank account *2025-06-25* It is very easy to upload the documents but provide more option along with cancel cheque as many people don’t use cheque book. ### 5/5 — Too easy *2025-04-18* I was worried about it because in the past i had faced so much for insurance claim but to be honest I won’t expect the quick response form the team. Thank you ### 5/5 — QUICK SETTLEMENT OF REIMBURSEMENT CLAIMS *2025-04-14* I have claimed Mediclaim for reimbursement on more than four claims last year and this year. Their process of acknowledging claims, raising reasonable queries if any, honoring the claims with due diligence, keep updating the settlement process,…exemplary. I appreciate their process and quick settlement within reasonable allowed time frame. Keep up the good work. ### 5/5 — Feedback on *2025-04-02* After submitting a claim. There is no option to edit it, it is very possible that we may forget to add a document, or delete an incorrect document, App is amazing, easy to use, I see an edit option on a claim is a must as so far I have made this mistake twice and the only way out was to submit a new claim ### 5/5 — Reimbursement *2025-03-25* Seamless and user friendly --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*