# Maven Clinic — user reviews > 110 indexed App Store user reviews of Maven Clinic by Maven Clinic Co., rated 4.90/5 from 4,497 ratings. - Source: https://appshunter.io/ios/app/maven-clinic/id942543121/reviews - App overview in markdown: https://appshunter.io/ios/app/maven-clinic/id942543121.md - Rating breakdown: 5★ 4,274 · 4★ 127 · 3★ 24 · 2★ 11 · 1★ 61 ## What do users think of Maven Clinic? Overall sentiment: positive **Pros** - 🚀 Convenient virtual care - 👍 Knowledgeable and caring providers - 💡 Comprehensive services (pregnancy, postpartum, mental health, etc.) - 🚀 Quick response and appointment scheduling - 👍 Helpful educational resources **Cons** - 🐛 Technical issues (app crashes, login problems, etc.) - 💸 Expensive for some users - 🤖 Concerns about AI/bot usage - 🕰️ Long wait times for responses from care team - 🤔 Inconsistent provider quality **Commonly reported bugs** - App crashing and freezing - Login and sign-up issues - Trouble accessing content and articles **Most requested features** - Easier access to appointment history and records - Ability to easily submit reimbursement claims - Integration with insurance providers - Expanded provider network in all locations ## Newest reviews (10 of 110) ### 3/5 — Just Okay *2026-03-24, version 202603.2.0* As a first time mom, I love the idea of this app and my care specialist has been incredible. However, some of their resources are pretty underwhelming and feel like busy work or something ChatGPT could have told me. I read an article on how to manage sleepiness during pregnancy and the advice was literally 1) get a good nights sleep 2) take a power nap 3) drink coffee. Wow, would not have figured out sleepiness could be helped with sleep! In addition the general inbox was not really answering my questions which amounted to stress and frustration instead of relief. I think this service has a ton of potential but still had a long way to go. ### 2/5 — Buggy app *2026-02-14, version 202602.1.1* Can’t accept terms and conditions on app. Had to use web. The app support button goes to 404 nginx. ### 1/5 — Terrible service *2025-11-24, version 202511.1.0* Have been very displeased with the service, hoping Amazon goes back to Progyny, Maven is supposed to approve and then get claims refunded in timely manner but the deny valid claims and later approve and then take forever to reimburse. Very inconvenient ### 1/5 — App crashing *2025-10-28, version 202510.1.0* The app is crashing preventing the application from being opened. I’m unable to join meetings because of this. I hope this something that can be troubleshooted soon. It seems like this app provides cool features I would love to enjoy. ### 1/5 — Use of bots is awful *2025-08-10, version 202507.2.2* I was writing my care advocate to get a claim reviewed and our correspondence was so tone deaf that I realized a bit was being used to justify denying my reimbursement claim. If felt bad! And confusing! Why would you choose AI when it’s both inhumane and inaccurate? Ugh. ### 1/5 — Dr Ban Al Karagholi should be fired *2025-07-11, version 202506.2.0* Dr Ban AI karagholi doesn’t hear me and keep challenging me for symptoms I’m experiencing. Dr like this should be fired. ### 3/5 — App and website always faulty, providers always amazing *2025-06-25* I give the providers 10/10! My nutritionist is great and gives me actual good advice versus the horrible advice I’ve been given by various other dietitians and nutritionists. I feel heard and supported in my journey. The app fails so much and gives me so many login errors I use the web browser on my phone. If I attempt to use a tablet, the app doesn’t work and my camera is sideways. The website just plain refuses to load a camera despite other platforms and video sites working just fine (like zoom). Please fix the issues and I’ll redownload! ### 1/5 — Buggy Application *2025-06-10, version 202505.2.0* The app has a lot of bugs and I feel like it only works 50% of the time. I have had to delete and download a couple of times to make it work. ### 1/5 — If your company is using this, get a new job *2025-05-03, version 202504.2.0* I’d give it 0 stars if it would let me. My employer switched our fertility coverage to this company mid year - I would have opted for my spouse’s health insurance had we known we would have to use this ridiculous service. Using an app and a “care team” to create a middle man between me and my actual doctors is an insane disservice. ### 5/5 — I can’t believe it! *2025-05-01* The Maven app has been incredible. I still can’t believe how perfect this app is. It’s provided such meaningful emotional support during my first pregnancy. I’m deeply grateful to Maven, the amazing quality and diverse providers, and the wealth of educational resources. Thank you for championing women’s health and setting the standard for truly holistic care. Extremely thankful I can access it through my company benefits, this is probably my most valued benefit (please keep pursuing employers).🥹 ## Most critical reviews (10 lowest-rated) ### 1/5 — Disconnected communication and ghosted appointments *2026-07-23* I’ve been trying to use Maven for two months with zero results. The app, email care team, and website act like three completely different companies that don't talk to each other. I waited 17 days for an email reply that never came. When I finally scheduled an appointment in the app, it vanished into thin air—yet they still spam me with text messages. On top of that, getting my wallet and insurance approved was a constant back-and-forth loop where they’d approve it, close it, and leave me starting over with no real human to talk to. It’s an frustrating, fragmented experience when you're just trying to access care. Save yourself the headache. **Developer response:** Hi there, we're sorry to hear of the difficulties you've experienced setting up your Maven account. Please reach out to us at support@mavenclinic.com for additional support. We would be happy to help investigate any issues further. ### 1/5 — Way worse experience compared to Progyny *2026-07-17, version 202607.1.0* My company switched to Maven this year and the reimbursement process is truly a nightmare. Maven has limited pharmacy in network, so most likely you will need to do the reimbursement process yourself. My claim stays at the same “insurance processing” status for 45 days. I have tried to reach out to the Maven team but nobody provides any help. They just sent me template emails (forgot even changing the name in the template) and don’t care at all. ### 1/5 — Wallet is not functional *2026-07-17, version 202607.1.0* Maven wallet is very frustrating and the rest seem redundant ### 1/5 — App keeps closing out *2026-06-02, version 202605.2.0* App Keeps closing out ### 1/5 — Data gathering on women *2026-05-07, version 202604.3.0* Obgyn I met with came across as tone deaf and low medical proficiency. They’re all following a script to gather data and not actually help or provide useful info. How are you going to ask someone who has taken birth control pills for over 15 years if they feel any increased desire when they don’t take the placebo?! It takes weeks to months to stop feeling effects of being on the pill for 15 years. The low level of medical proficiency is comical. ### 1/5 — Horrible In App Experience *2026-04-30, version 202604.2.0* Honestly this is one of the worst apps I’ve ever used. I sent a screen recording to the team because customer support kept telling me to do things that were unavailable in the app. ### 1/5 — Faulty app and fault website *2026-04-23, version 202604.2.0* The app wont let me sign in. Very frustration as I’ve taken screenshots proving my username and password entered are accurate. ### 1/5 — Logs out *2026-04-15, version 202604.1.0* This app consistently logs you out, making it frustrating to use even semi regularly ### 1/5 — Terrible user experience *2026-04-06, version 202604.1.0* This app does not work. I cannot even login to change an appointment. It’s a terrible user experience. ### 1/5 — Worst customer service *2026-04-01, version 202603.2.0* They can’t activated my account for several months and still can’t do it, they just keep apologizing without any action. ## Most praised reviews (10 highest-rated) ### 5/5 — Virtual Care *2026-08-11, version 202608.1.0* Excellent care ### 5/5 — Amazing app and providers *2026-07-07, version 202606.2.0* I wasn’t a believer in virtual care until I tried this app courtesy of my employer’s health benefits package. As a newly postpartum mom, I’ve benefited from lactation consultants, postpartum counselors and nutrition coaches that all helped me tremendously during this 4th trimester. I did not expect such high quality providers all accessible virtually. The app is easy to navigate as well and packed with short useful educational articles per subject area. Totally worth it! ### 5/5 — Great Team *2026-07-06, version 202606.2.0* First thing in life always hard no matter what you know or what you have . This Team here is Great Spourt to start with confidence and feel you always have someone can hold your back. Always available when you need them and so polite and helpful and can remind you if you forget ❤️ ### 5/5 — Transforming lives by making specialized Womens care accessible to all! *2026-06-16, version 202606.1.0* I’ ve been proud to serve as a Maven provider and physical support coach since 2014. Being part of a platform dedicated to expanding access to care for women has been incredibly meaningful to me. I’m deeply appreciative of the opportunity to make a broader impact to provide real, impactful care through Maven. ### 5/5 — I absolutely love this clinic and app! *2026-06-13, version 202605.2.0* The support I have received from Maven has been exceptional. I am so glad this is apart of my insurance plan to receive this prenatal education and care! ### 5/5 — Excellent pregnancy support *2026-06-03* I have access to Maven’s pregnancy support resources through my job and I think it’s a benefit EVERY company should offer its employees. This was my second pregnancy and I am incredibly grateful for every webinar I’ve attended, article I’ve read, and expert I’ve messaged and/or met with over video. Everyone has been very helpful in providing second and third opinions as well as timely responses that would normally take days or weeks to get answers to from in-person care providers. Can’t recommend Maven enough! ### 5/5 — Amazing App & Services *2026-03-18, version 202603.1.2* Life changing, there is so much help here in this little portal! Very user friendly as well! ### 5/5 — Thank you Maven 😊 *2026-03-16* Top Team very helpful and professional .Grateful for your fast support by the team! ### 5/5 — Excellent *2025-09-20, version 202509.1.0* The services they offer high quality and right on target. ### 5/5 — Provider meeting *2025-06-15, version 202505.2.0* Simple and quality service. Appreciated the support and feedback. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*