# Max & Erma's — user reviews > 85 indexed App Store user reviews of Max & Erma's by GRG Enterprises, LLC, rated 4.80/5 from 2,279 ratings. - Source: https://appshunter.io/ios/app/max-and-ermas/id1231375662/reviews - App overview in markdown: https://appshunter.io/ios/app/max-and-ermas/id1231375662.md - Rating breakdown: 5★ 1,979 · 4★ 211 · 3★ 37 · 2★ 15 · 1★ 37 ## What do users think of Max & Erma's? Overall sentiment: positive **Pros** - 👍 Excellent customer service - 🍔 Great food and menu options - 💳 Rewards program - 🕰️ Quick service and takeout - 🎉 Friendly and fun atmosphere **Cons** - 🕰️ Slow order preparation times - 🪑 Uncomfortable seating - 💰 Slightly pricey - 🐛 App issues and unreliable performance **Commonly reported bugs** - App not loading or freezing - Inaccurate order time estimates **Most requested features** - Bring back onion rings - Improve app functionality and reliability ## Newest reviews (17 of 85) ### 2/5 — Don’t believe the time estimates. *2024-06-27, version 2.2* Placed an order and headed to the restaurant based on the 17-21 minute estimate provided in the app. After I arrived 10 minutes later I get a text telling my my order will be ready in a time window that is 38-43 minutes after I placed it. Nothing I can do now, I’m here and they already have my money. They won’t, however, get the chance to deceive me again. App is functional and easy to navigate. ### 5/5 — Great time !! *2024-02-02, version 2.2* My friends and I had a great experience at the Monroeville location !! The food was great and the people were friendly!! We will definitely be back!! ### 5/5 — James Brown *2023-12-08, version 2.2* Great service. Above and beyond! ### 5/5 — Lori and John *2023-07-14, version 2.2* Maddie was our server in Maple Hts, Ohio and she was awesome!! Very friendly, food was served fast and hot, she came back several times to make sure if we needed anything. I wish every server could be like Maddie! She made our dining experience most enjoyable. Will come back and most definitely ask for Maddie’s section!! Great job, Maddie!!! You deserve a raise❤️ ### 5/5 — Maura *2023-06-01, version 2.2* Our waitress Maura is terrific. ### 5/5 — Great lunch *2023-04-24, version 2.2* Tina was a wonderful server. Our food was hot and delicious. The cookies are out of this world ### 5/5 — Best burger *2023-02-16, version 2.2* My husband and I love coming here for burgers great service and the shareables ### 5/5 — Great food *2023-01-11, version 2.2* Great food friendly service ### 5/5 — Server *2022-11-14, version 2.2* Theresa is the best server ever. We love her!!! We always go when and where we can have her! Max and Erma’s has really good food!! ### 5/5 — Service *2022-10-18, version 2.2* Michelle Fonzi is an amazing bartender and is sweet as can be. Customers love her. ### 5/5 — Dinner. October 3 *2022-10-03, version 2.2* Excellent service and fine food for both of us. Thanks for the pleasant atmosphere. CHEERS, R & L Little ### 4/5 — Good. *2022-10-01, version 2.2* Little pricey for a hamburger but if you do the daily specials it’s a good deal. Hope the location doesn’t close like most of the others. ### 3/5 — Furniture *2022-08-30, version 2.1* Please please please get those green cushion seats replaced, they’re horribly ugly and extremely uncomfortable and cause me pain after sitting in them even for a short time. But everything else was good. Server was attentive, food was good. We come often, enjoy the food. ### 5/5 — Awesome!! *2022-08-26, version 2.1* Throwback Rocked! ### 5/5 — Top Notch! *2022-08-07, version 2.1* Food and service with a family friendly atmosphere! Best French onion soup and burgers. Lots of great traditional menu options as well. ### 3/5 — Good *2022-07-26, version 2.1* Good ### 5/5 — First time *2022-07-09, version 2.1* Today was the first time we have eaten at Max and Erma's and the food was delicious! Definitely be going back ## Most critical reviews (10 lowest-rated) ### 1/5 — Slow motion *2023-06-01, version 2.2* Empty restaurant but u wait 30+ min longer then estimated pick up time I can only imagine it when it’s lil busy lol ### 1/5 — Horrible dinner *2022-09-24, version 2.2* Food and service are now way below par! French onion soup had barely melted cheese, smothered chicken was chewy and came prepared wrong and fries were ice cold!!! Not to mention server was unapologetic!!! ### 1/5 — Horrible! *2022-07-13, version 2.1* Freezing cold. The restaurant had few patrons; yet the server stayed in the kitchen area talking while we waited for her. I typically would stay quiet but because she told us the very cold temps were due to COVID I had to voice this negative experience! We still tipped 20% because we were thankful to the team that worked today. ### 1/5 — Not working anymore *2021-08-25, version 1.0.4* Like others the app won’t do anything once it loads. Even reinstalling doesn’t help. Please fix! ### 1/5 — App Doesn’t work *2021-07-25, version 1.0.4* The main screen loads with the logo and then nothing happens. Unusable. ### 1/5 — App not working since May *2021-07-22, version 1.0.4* Please fix for all iPhones operating the latest version of iOS. Get splash screen only. Can’t redeem points and/or offers, nor scan receipts. The workarounds involving server looking up one’s account at the restaurant and/or logging into website are very inconvenient. ### 1/5 — Not working *2021-07-14, version 1.0.4* App has not worked/loaded as of late. I deleted and re installed several time. Just gets stuck on opening page ### 1/5 — App never works! *2021-07-04, version 1.0.4* Haven’t been able to get the app to work for 2 months. I emailed Max & Erma’s 2 months ago & they responded saying they were having problems with it & were working on it. Still doesn’t work! ### 1/5 — Not Working *2021-06-08, version 1.0.4* I get the splash screen and nothing else. Always worked before but not now. ### 1/5 — Not Working *2021-05-31, version 1.0.4* Was wonderful now it’s not working. I can’t get past the logo screen. I can’t use my coupons or take receipt snaps. Help!!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Phenomenal *2026-07-18, version 2.6* We love Phil he is an amazing asset to this store! ### 5/5 — My girls *2026-04-29, version 2.6* Love going to happy hour with my friends always have good service but our favorite waitress is Jen she never rushes us she knows it’s girls night out ### 5/5 — Delicious Food *2026-01-08, version 2.2* The food is delicious and the prices are really good. ### 5/5 — Best hamburger! *2025-04-11, version 2.2* The cola burger is fantastic! ### 5/5 — Cola BBQ Bacon Rocks! *2024-12-10, version 2.2* and Ashley our waitress was great! ### 5/5 — Excellent Customer Service *2024-12-02, version 2.2* Gabby did an excellent job! Promote her to manager! ### 5/5 — Third street salad *2024-10-17, version 2.2* I absolutely love the third street salad. And of course the delicious cookies. ### 5/5 — Amazing bar tenders *2024-07-22, version 2.2* I’ve been here several times, bartenders Mike and Kim are amazing. Food is great and fast enough for a quick takeout or sitdown. Recommend checking them out! ### 5/5 — Edinburgh Max and Ermas! *2024-06-05, version 2.2* Great service! Delicious!!!! ### 5/5 — Billiy *2024-03-04, version 2.2* Haven’t been to Max &Ermas for 45 years since we moved to Columbus Ohio. Now that we are in North Royalton Ohio we will be back for lunch and suppers. Great food Great Service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*