# Max Fashion - ماكس فاشون — user reviews > 238 indexed App Store user reviews of Max Fashion by Landmark Group, rated 4.60/5 from 45,123 ratings. - Source: https://appshunter.io/ios/app/max-fashion/id1161312751/reviews - App overview in markdown: https://appshunter.io/ios/app/max-fashion/id1161312751.md - Rating breakdown: 5★ 36,466 · 4★ 3,345 · 3★ 1,895 · 2★ 874 · 1★ 2,543 ## What do users think of Max Fashion? Overall sentiment: neutral **Pros** - 👍 Smooth shopping experience - 🚀 Fast delivery - 💡 Trendy collection - 💰 Affordable prices **Cons** - 🐛 App crashes and freezes - ⏱️ Slow loading times - 🔍 Limited product selection - 🔒 Security and privacy concerns - 🔁 Issues with returns and refunds **Commonly reported bugs** - Login and password reset issues - Incorrect or missing product information - Checkout and payment problems - Tracking and delivery updates not working **Most requested features** - Expand product categories, especially footwear - Improve app stability and performance - Enhance customer service and communication - Streamline returns and refund process ## Newest reviews (15 of 238) ### 2/5 — مشكلة *2026-08-21, version 10.52.2* التطبيق لايعمل ولايفتح الصور ولا يمكن التصفح ### 2/5 — C *2025-12-13, version 10.38.2* I can’t open when I open for viewing my basket ### 3/5 — Unable to open cart *2025-11-27, version 10.38.2* From the last 2 weeks i m unable to open my cart plz fix it ### 2/5 — تقييم التطبيق *2025-11-06, version 10.38.2* التطبيق بطىء و يعلق، غير عملي ### 1/5 — Poor delivery service *2025-08-11, version 10.35.2* The arrival time written on the app is false it arrives the day after or even later than its supposed to and they don’t compensate for it the support is weak and its not worth buying it only you would get it faster if you just bought it yourself in the store I expect more but the service is honestly weak and so is the customer service would not recommend ### 2/5 — لا يتم ارسال تغير كلمة السر للبريد *2025-07-19, version 10.34.2* حاولت كثيرا استخدام التطبيق كمشترك لاكن يرفض إلا ك ضيف. وعند طلب اعادة ارسال كلمة المرور. للبريد لا يتم الأرسال تواصلت مع الدعم ولا يوجد تجاوب. ### 1/5 — Customer frustrated *2025-07-06, version 10.34.2* Yesterday, I placed an order through your app, just like I always do. But when I checked the tracking order number , I saw that it’s not scheduled to arrive until Tuesday — which happens to be the day I’m traveling. That means I won’t be able to receive it. I reached out to customer service right away, hoping there would be a solution. Unfortunately, I was told there’s nothing they could do. I also messaged on WhatsApp, clearly explaining that I’m willing to either pick up the order from a store or even pay extra for faster shipping — but the response was vague: just “we’ll try to speed it up,” with no clear timeline, no follow-up, and honestly no real consideration for the situation. I wouldn’t be this upset if this was a one-time thing, but it’s becoming more and more common lately — delays, lack of clarity, and a customer service team that doesn’t really try to help. What’s even more disappointing is that I’ve been a loyal customer for so long, and it doesn’t feel like that means anything anymore. I really hope this message reaches someone who actually cares, cause seriously the whole experience has been really frustrating. ### 1/5 — التوصيل سيء *2025-06-01, version 10.31.2* خدمة التوصيل لديهم سيئة يتم تأخير التوصيل عن الموعد المحدد و خدمة العملاء لا تتجاوب بفاعلية وسرعة مع الشكاوى ### 1/5 — Too many notifications *2025-05-25, version 10.30.2* Very annoying, too many notifications coming to phone. Blocked all of them, soax immediately lost all access to me. ### 1/5 — Unreliable Service and Empty Promises – Worst Online Shopping Experience *2025-05-07, version 10.28.2* This is the second time I’ve ordered from this app, and once again, I never received my order. Every time I contact customer service, they say, “We’ll look into it” or “We’ll raise a complaint,” but no one actually follows up — I always have to call back myself. The next day when I called, the agent promised my order would be packed and sent out ASAP, but again, no one contacted me. When I followed up the day after yet again, I was told the order was canceled because “the driver tried to contact you,” which is the same excuse they gave last time! I even showed proof on WhatsApp and screenshots of my call logs showing no one contacted me. In the end, they just said “We’ll refund your money.” Honestly, what’s the point of having an online service if the outcome is always canceling orders and refunding money? Worst service ever. Extremely disappointing and unreliable. ### 3/5 — coupons of the golden wheel not working *2025-04-18, version 10.28.2* Why are the coupons of the golden wheel not working anymore? ### 4/5 — Great app *2025-04-11, version 10.28.2* Max is the best app I tried so far , they r quick and reliable . Return process is very easy. Instead of standing in long queue and looking for the right size app offers quick and easy shopping experience ### 1/5 — Bad app *2025-04-04, version 10.27.2* App not working ### 3/5 — Otp is taking to much time *2025-02-01, version 10.25.2* When you register or verify your mobile number , otp will come after it get expired, so nearly impossible to get verify your number. ### 1/5 — Disappointed with Poor Service and Delays *2025-01-31, version 10.25.2* I am extremely disappointed and frustrated with the repeated negligence and poor service. When placing an order through the app, I expected the given delivery date to be accurate, especially since I chose in-store pickup. However, after ordering, I was surprised to find that the order remains “in preparation” for several days. If I choose to cancel, I not only lose the order and my time but also have to wait a long time to receive a refund. I do not recommend using this app for shopping. ## Most critical reviews (10 lowest-rated) ### 1/5 — تجربه سيئه ولا تكرر *2026-04-04, version 10.43.2* طلب الارجاع كل مره يتكنسل ولم يتم استلام الارجاع لكن باذن الله ترجع حقي وزاره التجاره ### 1/5 — غير متعاونين *2026-03-28, version 10.40.2* غير متعاونين ومايردون على الرسايل والاتصال ولا تويتر اطلبو من ستايلي قسم ماكس افضل لكم تطبيق جداً سيء ### 1/5 — Very bad treatment, lying in appointments and delay in refunding the money *2026-03-16, version 10.40.2* ‏Very bad treatment, lying in appointments and delay in refunding the money ### 1/5 — Ordered 3 weeks ago still no refund *2025-12-15, version 10.38.2* Worst experience getting a refund. I placed an order on November 27 and canceled it the same day. It’s been three weeks, and no one has been helpful. I’ve called over 20 times and sent multiple emails, but no one is helping me. All I keep hearing is the same sentence: “We’ll get back to you in 24–48 hours,” and no one ever does. If you’re planning on canceling your order, do not shop from them. It’s unbelievable, no one is offering real help. ### 1/5 — Horrible Customer Service *2025-11-30, version 10.38.2* Never ever order from this horrible place. I placed an order earlier this month, and nobody has come to collect it until now. I placed multiple complaints as I couldn’t return it on the app, only for them to come back to me after two weeks saying it’s a technical issue. I told them to send me an email, they straight up refused first and then the management team told me they will reach out to me via email in 2 hours and they never did. I called a few times again, and told them to stop lying to me, they said we will reach out again in max 30 mins via email, again days later no response. Then I reached out again, and that guy said oh the issue has been fixed I will return your order and guess what, still no return. It has been 20 days now and my products have still not been returned because of their own technical issue and I still don’t have my money. I’m never ordering from this store again and I wouldn’t recommend it to anyone. ### 1/5 — Fraud. No customer support. *2025-11-15, version 10.38.2* I have ordered few clothes, that never showed up but marked as delivered. I reached out to support, they said they will look into this matter and get back to me. It has been more than a week no response from support even after reaching out multiple times and sending emails. This is a waste of time and money. Burn your money instead of ordering through max. Still no update on delivery and no details on refund. They never reach out to customers. Spending hard earned money on your pathetic app and delivery disgusts me. ### 1/5 — Delivery *2025-10-17, version 10.37.2* I ordered some baby items as a present. In the app it says to be delivered the next day. The next day the courier contacted me to send location so I did. At 10pm I asked if it would arrive he said tomorrow. I waited all day the next day and tried contacting the courier but no response. Also the app is now updated on the status of the delivery. I used to love this app. Now; it has become very inconvenient and unreliable. The birthday is over and I had to run to a store to get another present. ### 1/5 — Frustrating Experience *2025-10-17, version 10.37.2* I made a purchase on the Max app on October 2, and my order was delivered on October 4. However, even today, October 17, the app still shows the status as “Out for Delivery.” I have made multiple calls, sent emails, and raised complaints, and every time I was assured that the issue would be resolved within 24–48 hours. It’s now been over 15 days, and nothing has been done. This has been a very disappointing experience — poor follow-up and no proper resolution despite repeated communication. I hope Max improves its customer service and app updates to ensure better experiences in the future. ### 1/5 — Cheating application *2025-10-10, version 10.37.2* I have return amount but i cant used it they’re cheaters and if u will call to customer service lacking of professionalism.cutting the call without resolving the issue / only 49 dhs and u cheating! Better go in trendol application this max is a cheater! ### 1/5 — Delayed Delivery, No Action, and Terrible Service Experience *2025-08-16, version 10.35.2* Not recommended for online delivery. The service was extremely disappointing — my order took days with no delivery, no proper updates, and unhelpful customer service. I had to make multiple calls and even asking for a refund was a hassle. This kind of service gives Max a very bad reputatio ## Most praised reviews (10 highest-rated) ### 5/5 — The best *2025-12-21, version 10.39.2* التطبيق جداً يتطور والمنتجات جودتها عاليييه واسعارهم مناسبه ### 5/5 — Cart *2025-05-17, version 10.30.2* Cart is not opening kindly repair this problem ### 5/5 — day by day the collection improved *2025-02-09, version 10.25.2* excellent designs ### 5/5 — Nice *2025-01-05, version 10.24.2* 👍 ### 5/5 — شكراا ماكس *2024-10-31, version 10.18.2* ارجو توفير البلوزه الزرقاء بمقاس ١٦ ### 5/5 — متجر جميل *2024-08-14, version 10.15.2* تسوق جميل ومنتجات رائعه وتوصيل سريع ### 5/5 — تجربه جميله *2024-07-11, version 10.14.2* روعه ويغنيك عن الذهاب للسوق والاسعار جميله ❤️ ### 5/5 — Thank you max *2024-06-04, version 10.14.2* Thank you good experience ### 5/5 — التوصيل *2024-05-13, version 10.13.2* اكثر ما يعجبني فيكم سرعة التوصيل استمرو دايماً هكذا لكسب ثقة عملائكم ### 5/5 — Auto log out *2024-05-01, version 10.12.2* All Landmark applications suffer from a very provocative problem, as they automatically log you out after a period of not using the application --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*