# MAXPRO® Cloud — user reviews

> 18 indexed App Store user reviews of MAXPRO® Cloud by Honeywell International, Inc., rated 2.30/5 from 32 ratings.

- Source: https://appshunter.io/ios/app/maxpro-cloud/id1289643519/reviews
- App overview in markdown: https://appshunter.io/ios/app/maxpro-cloud/id1289643519.md
- Rating breakdown: 5★ 9 · 4★ 0 · 3★ 0 · 2★ 6 · 1★ 17

## Newest reviews (2 of 18)

### 1/5 — Still crashing w/update of 12/21/2019

*2019-12-21*

Still can’t open it at all. On iphone 11 & ios 13.3. Shame on the developers & Honeywell. 

This app is terrible but it’s the only way to access cloud storage remotely. Would give it zero stars if I could. Will keep giving it 1 star until it actually works.

**Developer response:** Hello, Thanks for reporting the issue. We have released the new version of app 2.5.3. Could you please update your app to latest version and try?

Thanks

### 1/5 — Crashes

*2019-11-06*

Crashes any time i try to open with latest IOS and iphone pro max.

## Most critical reviews (10 lowest-rated)

### 1/5 — Unusable on iPhone 15

*2024-10-07*

About the only thing I can think of using this app for would be to disable a key fob remotely and quickly.  That part of the app crashes immediately on my iPhone 15.  I also tried it on an older iPhone XR.  Crashes on that one too.

### 1/5 — Does not load iOS 16.6

*2023-08-25*

Even better is that you can’t use the browser on your phone to manage your building security either. Sometimes I only have my phone and I need to be able to unlock a door. Please fix it.

### 1/5 — Doesn’t even load anymore iOS 16

*2023-04-10*

The app was pretty abysmal when it would load.

You can use the browser on your phone and the experience is really bad, but I was able to unlock a door. 

Yet another unmaintained app 🤬

### 1/5 — Total Garbage… simply doesn’t work with IPhone

*2022-11-29, version 2.8.6*

Paying a monthly service fee to have cloud access to my key fob systems and can only use it in my laptop because this app simply doesn’t work with an iPhone.

### 1/5 — Terrible App

*2022-09-23*

Very slow

### 1/5 — I hope you like loading screens

*2022-08-17*

The app doesn’t work, just broken loading screens at best.  Horribly done.

### 1/5 — Complete garbage

*2022-02-13*

This app along with the hardware are the worst product I have ever used. If I could give it minus stars I would have.  The app never works. The hardware is a joke. If I knew I was going to have this many issues I would have fired the installers for using it.  A complete waste. DO NOT get suckered into their products.

### 1/5 — App crash on iPhone 12

*2020-10-31*

Not working on iOS 14 devices.

### 1/5 — Problema aggiornamento

*2020-10-23*

Non si riesce a scaricarla, la presenta come già installata e inoltre l’aggiornamento è obbligatorio per cui non si riesce a togliere l’allarme!!

### 1/5 — Poor Design

*2020-03-25*

The app is not user friendly. Have to hunt to find everything thing.  Additionally, the app doesn’t work now that I enabled Face ID. It crashes instantly.

## Most praised reviews (6 highest-rated)

### 5/5 — Excellent. Set up easily at home.

*2020-04-20, version 2.6.0*

Using Honeywell Performance cams, I have 24 hour CCTV cover available to help protect our home.

### 5/5 — Awesome product

*2019-04-24*

Great app!

### 3/5 — Notifications

*2025-09-14, version 2.9.6*

There is no way to delete notifications once you have reached them. And they keep increasing. @Developers can you look at this in the next release?

### 3/5 — People Seach

*2023-05-21*

I get a server error using the people search. It would be nice if the developers would read the comments and make user suggested fixes.

### 2/5 — Not for installers

*2025-07-27*

The app is mostly a view only for installer/dealers. I do not recommend using the app.

### 2/5 — App is terrible!

*2022-08-26*

This is a terrible app!! If you can avoid getting a security service that uses this app, do so!! Always takes forever to load and then just to lock or unlock a door from the app, you have to go through 6 different windows. Not user friendly at all especially for a small business.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*