# Maxx - Data to the Maxx! — user reviews > 59 indexed App Store user reviews of Maxx by M1 Limited, rated 3.40/5 from 7 ratings. - Source: https://appshunter.io/ios/app/maxx-data-to-the-maxx/id1562245449/reviews - App overview in markdown: https://appshunter.io/ios/app/maxx-data-to-the-maxx/id1562245449.md - Rating breakdown: 5★ 4 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 2 ## Newest reviews (12 of 59) ### 2/5 — Connection *2025-10-01, version 2.3.2* Still need to improve ### 1/5 — Max no data. *2025-04-02, version 2.1.0* brought e-sim while in China, MaXx worked for about 8rd then stopped. ccouldnt reinstall or any support frm Max you get what you pay ### 3/5 — Just Ported Over from Giga *2025-03-24, version 2.1.0* The porting over was trouble less and fast enough , about 1.5 day. What attracted me is the plan covers Malaysia as well. The coverage in Sg however not as good as my previous telco. Sitting in my own home toilet, already disruptive and not consistent signals. In Malaysia surprisingly not too bad. Its partner is Celcom. Many times in MY experience bought prepaid Celcom Digi cards also no good. This Maxx Celcom Digi partnership seems to have str n her and better arrangement. So far not as worse as you get the local prepaid cards. App wise not much comment except there should be at least a good bot to handle customer enquiries! . ### 1/5 — Worse telco service *2025-02-21, version 2.0.3* Terrible connection, can’t even use my WhatsApp. Wanted to stop the port in process from other telco but was told that not allowed. Super regret and just hope I had never sign up the Maxx plan for its cheap price and data for SG-MY. ### 2/5 — Normal to Slow *2025-02-12, version 2.0.2* The internet speed slows down after the first 50%. Will not continue the Plan. ### 1/5 — Interface with SingPass and Manual NRIC Capture Not functional at all! *2025-01-23, version 2.0.2* I tried more than 10 times to verify my details using SingPass Face ID. It hung. When I tried to do the alternative take photos of my NRIC, the same error of scan not able to save occured! I tried it more than 10 times too! Will give Zero star if I could! ### 1/5 — Can’t scan ID *2025-01-22, version 2.0.2* I can’t scan my ID to fit in the highlighted box as it is at 1 corner. No matter how I fit my doc to the box, keep repeating to tell me to fit into the box. Singpass ID face verification also can’t work. Do something to the apps!!! ### 2/5 — Customer service *2024-12-23, version 2.0.1* Customer service not empathetic and helpful ### 1/5 — How to login with email instead of phone number *2024-12-21, version 2.0.1* I am new, got M1 Maxx SIM card for my BlackVue Dashcam. Which is not able to receive SMS for login. Is there a way to find out my usage info for my case. Tried calling 1693, options were not available to tall to People. Keep pressing 2, finally got through and was told nothing can be done. Other Telco allows email ID to receive OTP, please consider. ### 1/5 — Lousy *2024-12-10, version 2.0.1* Don’t work at all keep getting video capture error ### 2/5 — plan update *2024-11-23, version 2.0.1* i wasn’t sure if the data used is reflected correctly in my app, i don’t send smses often and i believe that i’ve only sent 1 so far, which appeared in my plan usage. however, after the plan renewed, the number did not reset. wondering if it’s an issue with the app not updating itself or if i misunderstood how my plan works. please also make it easier to contact customer service, i don’t understand why we cannot send email inquiries ### 1/5 — Very Bad App unable to activate SIM via Maxx App *2024-11-21, version 2.0.0* For port in customer, the only way to activate SIM card is via physical SIM and within 7 days you need to activate. I purchased online 5 Nov, 7 days passed never delivered the SIM card, have to call several times to ask status. Only deliver after 7 days and by the time the SIM card cannot activate. Call CSO, they re enabled SIM activation. Now trying to get through SingPass, camera is not loading in Maxx App. Try to scan physical IC, the box cannot scan the ic properly and the box is way out of screen like half is not in screen. Idk m1 is that bad. ## Most critical reviews (10 lowest-rated) ### 1/5 — I’ve just updated yesterday and now another update *2026-05-23* Can you pls get your act together? Updates after updates! This is just to buy prepaid mobile hours, not to invest my retirement funds! **Developer response:** Hi Stan999999999999, thanks for reaching out! I understand it feels frustrating to see another update right after yesterday’s. These updates are meant to improve performance and security, and we truly appreciate your patience. - Sam ### 1/5 — Kanapa tida boleh kemas kini ne suda 1 minggu x boleh kemas kini *2025-11-17, version 2.4.1* Tolong lh mhu tupap pun x dapat ### 1/5 — Not working on iPad. *2025-10-26, version 2.3.3* This app is not working on iPad. Can’t receive OTP on iPad, hence not able to login. Support not available on email, online bot can’t provide solution. Will terminate before the next billing month. ### 1/5 — Poor physical customer service point! *2025-10-12, version 2.3.2* There is only 1 Maxx service Center at Jurong point. This is ridiculous. Pls allow all M1 shop to service Maxx line. ### 1/5 — Singapore *2025-09-30* Worst people ever **Developer response:** Hi ZZ1949, we are sorry you feel this way. Should you have any concern related to your Maxx plan, feel free to reach our Maxx Team at 1693 and press option 2 for Maxx. Our team is available daily from 9am to 9pm to assist you! Thank you - Sam ### 1/5 — Ridiculous *2025-09-21, version 2.3.1* The sequence on activating new esim was wrong, which i did find it absurd for them to say first remove your esim on your old device when the correct one should be them advising you to get a new esim first. I KNOW esim can be used only once, what i didn’t know and was careless of was I DIDNT KNOW requesting for esim cannot be done via app and i had to call in, welcome to 2000. What was worse was that u had to sign up for a new line, a new number so you can call in, then they told me you need to have another number for verification cause they cant call you on this number, omg. Please step up your game. ### 1/5 — Fake Marketing for Non-Singpass Holder. *2025-07-29, version 2.2.0* Be careful with the eKYC scam. You can only activate eSIM using singpass. The program said we can activate using our EP card as an alternative for not using singpass. After purchasing it only I found that EP is not supported and we must use singpass to activate. Called support and he was very irresponsible for making a refund for this scam. Now I can only let the payment go to waste. Nice marketing by the way, I’m sure I’m not the first victim. You can take the money, I’m quitting. ### 1/5 — eKYC not working - can’t register *2025-06-26, version 2.2.0* If you’re newly arrived in SG and considering Maxx, look elsewhere. Their eKYC is not working so you can’t physically scan your ID. And you can’t register for Singpass without an SG phone number. And you need a local phone number to call Maxx for help. No whatsapp/online chat. So you’re stuck, and have already paid for the plan you bought with no option to register & activate the eSIM. Please FIX your EKYC!!!!!!!!! ### 1/5 — The app has only one small bug *2025-04-12, version 2.1.0* It doesn’t work at all ### 1/5 — Please allow email login/verification for app *2025-04-06, version 2.1.0* eSIM registration was simple, easy and fuss-free. However the issue came when SMS OTP was required for the Maxx app. My eSIM was used as a dataSIM in a tablet = unable to receive SMS = cannot login Maxx app. Please consider allowing email login or verification for the Maxx app. Thank you! ## Most praised reviews (10 highest-rated) ### 5/5 — IDD call *2025-10-31* I bought 50 minutes for IDD calls with $10, but before I even reached 50 minutes, it said it was already used up and I couldn’t make calls anymore. That’s really inconvenient for me. But I have no choice.still using M1 **Developer response:** Hi Rachel Htet, thank you for getting in touch. We’re sorry for the inconvenience experienced. For Maxx plan assistance, kindly call 1693 and select option 2. Our team is available daily between 9am and 9pm - Sam ### 5/5 — Paymen *2025-09-17, version 2.3.1* Why can't I pay with Apple Pay? ### 5/5 — Very good *2025-09-11, version 2.3.1* Data is very ### 5/5 — Sim is very good using internet nice *2025-08-30, version 2.3.0* All good ### 5/5 — Simple n easy *2025-08-25, version 2.3.0* Topup can be doing by self , n or messy , easy to learn . ### 5/5 — Seamless process, Easy port-in, M1 shop no go *2024-12-23, version 2.0.1* Switch to Maxx recently did a port-in was quiet a smooth seamless process except for the hiccup in SIM card activation supposedly in mins but my took slightly over 24 hours and don’t bother going to M1 shop they do not entertain anything regarding Maxx. The port-in however was fast done by the next day. All in happy with the switch, value for money especially with roaming data included. ### 5/5 — Data not supported *2022-10-31, version 1.8.2* I just buy 15$ M1 Max Top up but still cnt connect seriously want throw this sim car wasted 15$ 😤 ### 4/5 — M1 is good but app UI isn’t *2025-10-12, version 2.3.2* 5G is great even on mrt and indoor, but give the app a glow up. ### 4/5 — Comments *2025-05-13, version 2.1.1* is a very good and useful application but maybe should update more new languages ### 4/5 — Value for money , even has free 2gb roaming *2024-10-30, version 2.0.0* So far experience has been good ! Some parts of singapore may not have that good reception but other than that it has been working as intended with lots of data and roaming for only $12 a month! Thanks! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*