# Maya Cinemas — user reviews > 56 indexed App Store user reviews of Maya Cinemas by Maya Cinemas, rated 4.90/5 from 2,849 ratings. - Source: https://appshunter.io/ios/app/maya-cinemas/id562760497/reviews - App overview in markdown: https://appshunter.io/ios/app/maya-cinemas/id562760497.md - Rating breakdown: 5★ 2,646 · 4★ 120 · 3★ 26 · 2★ 7 · 1★ 50 ## What do users think of Maya Cinemas? Overall sentiment: negative **Pros** - 👍 Great theatre experience - 💰 Affordable subscription service - 🎟️ Ability to purchase tickets for others - 🍿 Decent concessions menu **Cons** - 🐛 Buggy app with login and seat selection issues - 📆 Lack of upcoming movie information - 🔇 Stops music playback when opened - 🤖 Confusing and unintuitive app navigation **Commonly reported bugs** - Login credentials not recognized after updates - Purchased tickets disappearing from app - Inability to access account and purchase history - Email verification process not working **Most requested features** - Add movie ratings and runtimes to app - Allow single seat selection without leaving gaps - Improve app stability and reliability - Integrate app with digital wallets ## Newest reviews (18 of 56) ### 2/5 — Buggy app. Too hard to see what movies are coming soon. Stupid seat policy. *2025-08-12, version 7.6* This app has multiple issues. It consistently kicks me out when I go to pay then blocks out the seats I wanted until they timeout and I have to start over. If it happens when using mayamas tickets it will take the tickets off my account but not give me an actual ticket. Have had to talk to customer service in person to get the rewards tickets back. When new movies are coming out in a couple days and you click on movies it won’t include them in the options to choose from to buy tickets. You have to go to coming soon and find them there to purchase tickets even though they should be part of what is already available for the coming week. It is a pain and is probably hurting their business if people think they aren’t showing the “new” movie of the week that starts on Friday when it isn’t on the list of regular choices. Also it is next to impossible to find the runtime of the movies. There is a weird roundabout way to do it but it is convoluted and every time I can’t remember how I did it the last time. I usually have to go to Fandango or IMDB to find out. The app will not let you chose seats that will leave one seat vacant next to you. So even in a basically empty theatre if you want to put a one seat gap between you and a person next to you but that would leave an empty seat on the aisle it won’t let you do it. Stupid. Maybe require that if the theatre is 75% full. It makes no sense when there are plenty of seats available. People want to be comfortable. Despite all these issues Maya is still my go-to theatre and I love the rewards program. Just fix your app!! ### 3/5 — Great theatre, app needs help *2025-08-02* I see reviews dating over 2 years ago saying this app needs help and here I am, saying it again. The add your ticket to your apple wallet button doesn’t work and it DRIVES me nuts. Listen to the people and update this app. ### 3/5 — Great Theatre! App needs work!! *2025-07-13* Updated review (13 July 2025): There are a few things about this app that really need fixing. The first is that I was unable to book 8 seats together in a showing with 9 seats across because it said I couldn’t leave a gap seat. I am also unable to book a single seat when there are only two seats together for the same reason. Please fix this!!! The second thing is that there is no separate movie tab to check the list of upcoming movies with the runtime, rating, and trailer. If it’s not one of the movies showing up on the home tab, I have to use another theatre’s app to check the rating and runtime. The last thing is that whenever I am listening to music and open the app, it stops my music from playing. Since the app doesn’t seem to even be able to play a trailer, not sure why it would be set up to stop my music from playing. None of the other theatre apps I use do this. ———————————— This is my go-to theatre. They have many screens and a good selection of big movies as well as some independent smaller films and a decent concessions menu. Their Maya!Mas subscription is a great deal, especially for 6 movies/month and they are the only theatre I know of that rolls over unused movie tickets and allows you to purchase tickets for other people using the subscription tickets. ### 2/5 — Seat selection still an issues *2024-10-27* The app looks a lot nicer than previously, but they still have a couple bugs to work out. Primarily, seat, selection issues. When there are three open seats between taken seats, you can’t select just two seats even though they’re only two of you going to the theater, the app says you cannot leave an empty single seat, however, they’re only two of us and I don’t want to buy three tickets for two people. App needs to lift this restriction ### 2/5 — I keep getting logged out *2024-10-21* Every time try to make a purchase, on the pay page my app crashes and my maya mas tickets take like 10 minutes to reload. I've tried to delete it and redownload but ever since the new update I can only order my tickets on the web. I still love the theater but kinda annoying ### 1/5 — Trash update and service. *2024-07-21, version 6.5* Can’t login because the email that needs to get verified never gets sent and of course they don’t reply to their customer support email either. ### 1/5 — Fix your app *2024-07-20, version 6.5* I can’t see my purchase ### 1/5 — Tickets no where to be found *2024-07-17, version 6.5* I hate this update WTH happened to my tickets, I also took a screenshot so hopefully they take that but no word back from any customer service rep for 3 days ### 3/5 — It does not let me log in *2024-07-17* I used to love the app but ever since it got updated I put my information and it says to verify my email and I don’t receive any email at all. I check my spam and junk mail and nothing. Fix this and it will be amazing! ### 1/5 — Broken app, broken promises *2024-07-14, version 6.5* No longer can I access my account. My tickets for upcoming films, or my tickets from maya mas. Their contact us form on their website still has yet to reply. Fix it please. ### 1/5 — Tickets Are Gone *2024-07-13, version 6.5* I paid for tickets right before the update and thank goodness I screenshotted my barcode for the tickets because now I cannot find them anywhere, they’re gone. ### 1/5 — Can’t login after update *2024-07-12, version 6.5* Can’t login to our account in the new app. There was another update today that I hoped would fix it but no. ### 1/5 — Movie tickets missing *2024-07-10, version 6.0* After the new update my tickets disappeared ### 1/5 — Bad update *2024-07-10* Whatever update was made to the app, it was not a good one. When logging in, I cannot see future bookings, maya mas tickets, or a $5 off concession reward. When trying to book a movie, there is no option to use Maya Mas like there was before. I tried from my laptop and phone. I also turned off my phone, uninstalled and reinstalled the app to no avail. ### 1/5 — New update *2024-07-09, version 6.0* New update is really bad, hard to navigate ### 1/5 — Bad update *2024-07-09* The app was good and everything. It was easy to use and no problem. Until the update. I can’t log in back into my account because I can’t verify my email. Plus it’s now slow because you can’t go back to see what times the movie are you have to go back to the movie page and look for the movie. This is a bad update please change it back now!!! ### 2/5 — Can’t sign in *2024-07-08, version 6.0* After updating the app I can sign on the computer but on the app it says invalid? ### 4/5 — Love *2024-06-24, version 5.09.1* This is the very best place in town for movies and the app is so convenient, not happy about the service fee ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t log in & I have an account *2025-12-10, version 7.6* Can’t ever log in to the app. I have an account too. I can only use the website. ### 1/5 — Useless app *2025-05-21, version 7.6* What’s the point of an app that you cannot access?! No matter what I try it refuses to allow me to sign in saying my credentials are incorrect. Useless. ### 1/5 — Will not allow me to only buy seats I need *2025-04-06* The app was not at all good before. Not great now. You cannot buy the seats you need. They force you to buy an extra if it leaves a single seat, as if this is my responsibility. Also, you used to be able to order food on the app, and I cannot find where to do that here. Super irritating, especially with kids. This is probably my last time with the app and at this theater. ### 1/5 — Never works *2025-01-30, version 7.6* Always says account not recognized, it works when it wants to I double check everything is correct and never works ### 1/5 — No star for this app *2024-08-29* The old app worked just fine before the made me update it. The problem no is that I can’t even use the app because can’t login to it. I was redirected to the web when asked to change the password I changed my password. Went back to the app with my new password and it didn’t work. New passwords need to be directed back to the app! ### 1/5 — Trouble with log in *2024-08-17* Before whatever update, the app worked wonderfully. I had no issues. But for last couple of weeks the app will not allow me to log in. I have changed my password twice. Would love to get in contact with customer service or technical support to solve this issue. ### 1/5 — Invalid Credentials? *2024-08-12, version 7.6* App worked fine but with this recent update it logged me out and every time I try to log in it says invalid credentials. I tried redownloading the app and still nothing. I reset my password and it didn’t help. I tried to create a new User but I can’t be u my phone number is already in use.It’s very frustrating because I don’t have any other phone number to use and I have the right info it’s just that the app won’t let me log in! ### 1/5 — Update big bug *2024-08-11, version 7.6* New update logged me out now it says I don’t have the right credentials. So now I can’t access any of my rewards/points. ### 1/5 — Horrible update on the app! *2024-07-24, version 7.6* The new version logged me out and now to log back in I’m having trouble. It says I have invalid credentials and will not let me access the app. ### 1/5 — Issues with logging in *2024-07-23, version 6.5* Updated version will not allow me to log in and view my purchases ## Most praised reviews (10 highest-rated) ### 5/5 — Great Theatre! *2024-07-10* Leaving an updated review because I finally figured out how to log into the latest version of the app. This is my go-to theatre. They have many screens and a good selection of big movies as well as some independent smaller films and a decent concessions menu. Their Maya!Mas subscription is a great deal, especially for 6 movies/month and they are the only theatre I know of that rolls over unused movie tickets and allows you to purchase tickets for other people using the subscription tickets. I still have to get used to the updated app. Only one movie is showing under my past purchases history, so hope that gets fixed to show my other past purchases, even if it only goes back so far. Also, it shows my points balance as expiring in seven days, so hopefully that’s something that’ll be fixed as well. ### 5/5 — Constructive Criticism *2024-07-09* Recently my Maya app updated and my upcoming movies and purchase history were nowhere to be found…bummer now I have to go to the desk to receive paper tickets for my upcoming movies. The new app version finally lets me keep my tickets on my apple wallet, but it won’t let me list my upcoming movies onto my calendar as a reminder, please fix. ### 5/5 — 😅😅 *2024-05-26, version 5.09.1* 😀😀😃😃😄😄😅😅 ### 5/5 — Maya is a great local theatre with a great app *2024-02-18, version 5.09.1* So happy to have them in our city ### 5/5 — Great App But…, *2024-01-26* There should be an option to pay via gift card. It was on here before, but nowhere to be seen now. Beyond that its very easy to navigate and book times. ### 5/5 — Really good *2024-01-14, version 5.09.1* Really good you get free popcorn and movie tickets if you use the app ### 5/5 — Maya Cinemas *2023-10-26* I love Maya cinemas, it’s close to home, great prices for food and love the MPX sala. Highly recommend this place to enjoy with family and friends. ### 5/5 — Maya Theater *2023-07-23, version 5.09.1* Clean and friendly :) ### 5/5 — Escape to Movies *2023-07-01, version 5.09.1* Best theater in Bakersfield Comfortable,Clean and Delicious Popcorn I look forward to the weekend at the movies!!!! ### 5/5 — I like Tuesdays :D *2023-06-21, version 5.09.1* I like Tuesdays :D --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*