# Maya – savings, loans, cards — user reviews > 572 indexed App Store user reviews of Maya by Maya Philippines, Inc., rated 4.60/5 from 3,850 ratings. - Source: https://appshunter.io/ios/app/maya-savings-loans-cards/id991673877/reviews - App overview in markdown: https://appshunter.io/ios/app/maya-savings-loans-cards/id991673877.md - Rating breakdown: 5★ 3,183 · 4★ 269 · 3★ 107 · 2★ 34 · 1★ 257 ## What do users think of Maya? Overall sentiment: negative **Pros** - 🚀 Fast and convenient - 👍 User-friendly interface - 💳 Integrated banking services - 💰 Cashback and savings features **Cons** - 🐛 Frequent app crashes and bugs - 🤖 Unhelpful or unresponsive customer support - 🔒 Unreliable verification and security issues - 💸 Unexpected fees and charges **Commonly reported bugs** - Face authentication failures - Inability to transfer or withdraw funds - Persistent login and verification issues - Delayed or failed transactions **Most requested features** - Email or alternative OTP options - Improved account recovery process - Seamless integration with other services - More transparency on policies and fees ## Newest reviews (12 of 572) ### 2/5 — Does Maya Easy Credit does auto deduction for Due loan? *2026-08-11, version 2.142.3* Does Maya Easy Credit do auto deduction for Due loan? I have due tomorrow unfortunately I can’t log in to my account at all since my registered number in Maya was lost. I have available balance in my wallet it will be good if maya will do auto deduct so that I could just cash in the balance. ### 1/5 — Terrible on boarding process *2026-06-16* I followed all tedious instructions several times only to find out information did not match the documents. Why not take them from the documents.? Extremely outdated on boarding. Will try to use credit cards when possible. And no way to log a ticket that works. No one answering on the phone. I got the response Maya, telling me to call numbers that don't work, and asked for a ticket number when I can't open tickets. Let me know if there is a contact that actually works. **Developer response:** Hi Astadolfo, we’re sorry to hear about your experience and understand how frustrating it must be to go through the verification process multiple times, only to encounter issues with your information and have difficulty reaching support. We’d like to help look into this further. If you have an existing ticket number, please share it with us so we can check. You may also contact 📞 02 8845-7788 or 📞 1800-1084-57788 (toll-free) for assistance. ### 1/5 — Worthless app *2026-06-16, version 2.137.0* Can’t past facial recognition garbage. Trash. ### 1/5 — No way to upgrade an account *2026-06-15, version 2.137.0* If you have a foreign passport do not even try to get your upgraded account. It always fails with “your passport is invalid” error. Support is absolutely useless they just keep saying go and upgrade your account and it doesn’t matter that you basically call them because you can’t upgrade it. ### 1/5 — Overlimit fee of 750/closing my account *2026-06-07, version 2.136.0* The overlimit fee is 750, my overlimit amount was only 200. When i used it again the fee is already added but you cant go beyond your limit. I don’t understand is if i cant go beyond my limit it shouldn’t go through the first time right? when i was overlimit for 200 it should have been cancelled but no they want to Charge you 750 fee. And when i tried closing my account many many many times they ended the chat the chat support will end my chat even if i continuously send messages. They are so bad customer service very bad ### 2/5 — Maya is not sending Otp *2026-05-20, version 2.133.0* why there is no Otp send? How many times I ask for Otp but still nothing. It’s been how many days. Please assist! ### 1/5 — Hmmm *2026-05-15, version 2.132.0* This app customer service is for people with upgraded accounts ### 1/5 — lack of notification on issue and problem *2026-04-30, version 2.132.0* The app will notify you about promotions, etc., but the app will not notify you if there is an issue or problem at the time. ### 1/5 — Foreigner-unfriendly *2026-04-29, version 2.132.0* Foreigner-unfriendly, not as easy to use as GCash. I’ve worked here for so long and have never encountered an app this unfriendly. ### 1/5 — DON’T RECEIVE ANY OTP *2026-04-28, version 2.132.0* Hello, just wanted to say the app suddenly didn’t send me any OTP that’s why I can’t log in to my account. I tried everything still nothing helps. I tried to do the chat but I can’t do that because I need to to log in to my account first before I talk to someone which is the problem. I need my money in my account so I need you to fix it ASAP. ### 1/5 — UNSECURED! *2026-04-07* Maya does not provide or guarantee security of your hard earned money. Their system got hacked on the first week of April 2026. My wife’s Php 20,000 mysteriously vanished. When questioned, my wife found out that other users of the app lost over Php 100,000! As they are conducting their investigations, Maya are left in the dark waiting in vain for their money. Previous history of Maya’s system being hacked resulted in a lot of people not getting their money back at all! AVOID MAYA AT ALL COSTS! **Developer response:** Hi, Immachampion. We’re sorry to hear about your wife’s experience and understand how distressing it is to have money go missing from an account, especially while waiting for an investigation. We take concerns involving account security and unauthorized transactions seriously. Please share the ticket number with us so we can help follow up on the concern. If a ticket has not yet been raised, you may submit one through the Maya app’s Help Center or contact Maya Customer Support at 📞 (+632) 8845-7788 / 1800-1084-57788. ### 1/5 — Trash customer service *2026-04-01, version 2.126.0* Pay bills never works ## Most critical reviews (10 lowest-rated) ### 1/5 — Waste of time *2026-08-28, version 2.143.0* Verification failed because name does not match my ID but they wouldn’t allow hyphens. Then when you try to submit again they make you renter all the data you just typed. No thanks I’ll just stick to Gcash. ### 1/5 — Best rate *2026-08-25* Better than your long running family bank when it comes to interest & modern app **Developer response:** Wow! That’s so great to hear, michaelela! We’ll keep doing our best to make banking even easier for you. 🙌 ### 1/5 — Is there any update of the system right now? *2026-08-25* I can not do some payment. **Developer response:** We’re sorry to hear about your experience, thonnie. We’d like to look into your concern and provide the appropriate assistance. Please go to Help > Chat with us in the Maya app or call 📞 (02) 8845-7788 or 📞 1800-1084-57788 (toll-free) so our team can review your concern and assist you further. ### 1/5 — Can not login *2026-08-10, version 2.142.3* Can never reach customer service ### 1/5 — no others means to communicate call lang… no access sa maya..cant login *2026-08-07* ang hirap sa maya kapag nawalan ka ng access… tpos cant complain dahil wla silang email pra mg reklamo or to inquire need pa mglogin sa app nila..which is ang tagal dumating ng code unlike gcash.. never had this problem even im outside the country… need to call pa…eh wla nga ako sa pinas wla ibang means to communicate with them… sobrang hassle lang… ### 1/5 — No cash in from bank *2026-08-05, version 2.141.0* 3months of “coming soon”. Well, I will stay using it when I can fund from my bank account. GCash is just as bad. Think I will just keep going like I am. ### 1/5 — Keeps refunding Smart load purchase *2026-07-29, version 2.141.0* The app wont let me buy Smart prepaid load even if I have more than enough funds! ### 1/5 — Is there any upgrade of the system right now? *2026-07-15* I can not do some payment. ### 1/5 — Customer service bot and customer service *2026-07-11* I have an issue on a duplicate account which is abnormal. Its been 2 years I haven’t used maya and post using maya again this werk l am notified of having a duplicate account which I am unaware of. AI Bot wont transfer me to a live agent even though the bot cant help me further on my concern post the ticket has been created which takes 10 business days to complete the process. Customer service rep wont confirm the details I am asking pointing out security concern/privaty etc. What can be breached or cause a security concern if you can just confirm me the last 2 digit of the number used on the duplicate account for me to confirm if its really me who opened the other account or not? **Developer response:** Sorry to hear about the difficulty you’ve experienced with the duplicate account concern, Tokis1337, especially with the limited information available to help you identify the account and the difficulty getting the assistance you need. We understand how important it is to clarify an account you don’t recognize. If you still need assistance with your concern, please call us at 📞 (02) 8845-7788 or 📞 1800-1084-57788 (Toll-free) so our team can check your existing concern and assist you further. ### 1/5 — Surprised and Dismayed *2026-07-07* I received my reward as a new client around 2pm and the same rewards got “expired” as per the agent around 6pm. I am asking for a copy of the terms and conditions that I have to use it immediately (as per the agent). But insisted that they cannot tell exactly when a reward expires. Deleting my account because Maya is not transparent!! **Developer response:** Sorry to hear about your experience with the reward, especially with the unexpected expiration and difficulty getting clear information about its validity. We understand your concern about having clear and accessible terms for promotional rewards. If you need assistance with the specific reward, please go to Help > Chat with us in the Maya app or call 📞 (02) 8845-7788 or 📞 1800-1084-57788 (Toll-free) so our team can check your concern and assist you further. ## Most praised reviews (10 highest-rated) ### 5/5 — Johnny *2026-08-25, version 2.143.0* Awsome app that’s extremely user friendly ### 5/5 — Dnbdd *2026-08-22, version 2.143.0* Bdhddb ### 5/5 — I love this maya *2026-07-02, version 2.137.0* Its really help alot for easy sending money and accepting money ### 5/5 — Cash in *2026-05-26, version 2.133.0* Great maya has a strong censor very easy to qrcodr but hard to cash in pls turnnoff the code if we are going to cash in so we can easily transact ### 5/5 — Best rate *2026-05-19* Better than your long running family bank when it comes to interest & modern app **Developer response:** Wow! That’s so great to hear, michaelela! We’ll keep doing our best to make banking even easier for you. 🙌 ### 5/5 — Maya loan *2026-05-13, version 2.132.0* Low interest ### 5/5 — Maya wallet *2026-05-09, version 2.132.0* Nice to use this maya apps wallet ### 5/5 — AE/UBER *2026-04-03, version 2.126.0* 9/10 ### 5/5 — Cebuanong Gwapo *2026-03-31, version 2.126.0* Excellent ### 5/5 — Nice app *2026-03-22, version 2.126.0* Easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*