# MB-230 Dynamics Customer Svc — CRM Cert Mock Exam & Study

> CRM Cert Mock Exam & Study (iPhone/iPad app by Davy Raitt.)

- Source: https://appshunter.io/ios/app/mb-230-dynamics-customer-svc/id6753317719 (this page in markdown: same URL + `.md`)
- Developer: [Davy Raitt](https://appshunter.io/developer/1795318281)
- Category: Education, Productivity
- Price: Free (on sale, was $12.99)
- Age rating: 4+
- Requires: iOS 15.0 · 30 MB
- Languages: American English
- Released: 2025-10-02
- Data updated: 2026-09-09
- User reviews in markdown: https://appshunter.io/ios/app/mb-230-dynamics-customer-svc/id6753317719/reviews.md

## What is MB?

PASS YOUR DYNAMICS 365 CUSTOMER SERVICE FUNCTIONAL CONSULTANT EXAM

500+ practice questions
5-minute study sessions
Track progress and daily streaks
94% first-attempt pass rate

WHY GET CERTIFIED?
Certified Dynamics 365 consultants earn up to $203K annually (Skillsoft 2024). MB-230 validates expertise in implementing customer service solutions focused on quality, efficiency, and customer satisfaction.
WHAT YOU'LL MASTER:

Case management with Copilot in Service and automation
Knowledge management with AI suggestions and external sources
Service-level agreements with KPIs and Power Automate actions
Routing configuration with workstreams and skills-based assignment
Copilot Service workspace with session templates and Agent Inbox
Dataverse customization with forms, views, and relationships
Customer Voice survey integration

STUDY ANYWHERE:
Coffee breaks. Commutes. Lunch hours. Turn dead time into customer service expertise.
Download now. Pass your exam. Master customer service operations.


## Version history (last 5 releases)

### 5.0.0 — 2026-08-31

Bug fixes and performance improvements

### 3.0.0 — 2026-04-24

New: Review missed questions after each quiz. Improved quiz experience with radio buttons for single-answer questions. Added exit button during quizzes. Better score display. Stability improvements.

### 2.0.2 — 2026-01-26

Performance and stability improvements

### 1.7 — 2025-11-22

Added more questions

### 1.6 — 2025-11-10

Added more questions

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All apps by Davy Raitt: https://appshunter.io/developer/1795318281

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*