# Mbank UAE — user reviews > 167 indexed App Store user reviews of Mbank UAE by Al Maryah Community Bank LLC, rated 4.60/5 from 802 ratings. - Source: https://appshunter.io/ios/app/mbank-uae/id1573880332/reviews - App overview in markdown: https://appshunter.io/ios/app/mbank-uae/id1573880332.md - Rating breakdown: 5★ 666 · 4★ 51 · 3★ 20 · 2★ 9 · 1★ 56 ## What do users think of Mbank UAE? Overall sentiment: negative **Pros** - 🚀 Seamless banking experience - 👍 User-friendly interface - 🔒 Secure transactions - 🤑 Zero balance accounts - 💨 Fast money transfers **Cons** - 🐛 Frequent app crashes - ⏱️ Slow customer service response - 🔍 Difficult to reach live agents - 💰 Unexpected account fees - 🤔 Unclear account policies **Commonly reported bugs** - Login issues and app freezes - Problems with account activation - Beneficiary addition failures - Inconsistent transaction tracking - Debit card delivery delays **Most requested features** - Dark mode option - International money transfer support - Apple/Google Pay integration - Improved in-app notifications - Enhanced transaction history ## Newest reviews (10 of 167) ### 3/5 — network *2026-01-24, version 1.38.1* application its very slow allways ### 3/5 — Cant open current account thru application *2025-12-18, version 1.38.0* I tried multiple times to open a current account using the MBank UAE mobile application, but unfortunately, the process would not proceed even after entering all the required details correctly. Despite several attempts, I kept encountering the same issue, making it extremely difficult to complete the account opening online. The process has been very frustrating and inconvenient. Do I really need to visit a branch just to open an account? The app experience has made it nearly impossible to do it digitally, which defeats the purpose of offering an online option. I hope this can be looked into and improved for a better customer experience. ### 4/5 — Application is slow *2025-12-05, version 1.37.1* The banking experience I have had in the past 2 years is very excellent… but currently I hate the fact that the mobile banking app is very slow and takes long to update…..even customer service they don’t care or follow up when u make a complaint ### 1/5 — Very bad banking service. *2025-11-26, version 1.37.1* My ATM card was never delivered, and even when I tried to close the account, I received no response. After two months, my balance went negative. I ended up paying AED 105 without ever benefiting from the account. I will never refer anyone to this bank. ### 1/5 — Worst app *2025-11-12, version 1.36.0* Very very slow, it asks for login with uae pass everytime while I already set a password. Even when scrolling between apps it also logs me out !. After all after each transaction it asks for face verification! What if I’m bot willing to take a pucture of my face?? This should have been an OTP or just a password ! Next is how slow the app is, sometimes it even doesnt work at all. I was in a hurry to transfer some money but the app keeps on loading without any responding. Its very bad. ### 1/5 — Diducted amount *2025-10-28, version 1.35.10* I have very bad experience with this bank my Money has been deducted from my account and I am not happy about it, I have lost 211.00 dirhams from my account without using anything. It was negative and reason for pending fee for monthly non utilization fee what is this this account is zero balance so why they charged fee its not good ### 1/5 — Bad service *2025-10-26, version 1.35.10* Not replay live agent long time Zero balance account charged 26.25, ### 4/5 — Dark mode? *2025-10-25, version 1.35.10* I see a lot of people writing 1 star reviews and while i understand their frustration but i still don’t think its fair because most of them are technical issues related to customer service experiences and it doesn’t deserve 1 star reviews here because you provide your feedback here about your experience within the app and the services you use this app for and if those services meet your expectations, now about my experience with this app and their banking, so far its been amazing and i love it, so much so that MBank is now my primary banking application, the only thing i miss is the dark mode, and i would love it if they add dark mode because i have seen dark mode in other banking apps for example dark mode in Al Hilal is the best and it looks so good and pristine and clear, i hope Mbank brings it sooner. ### 4/5 — Jasil *2025-10-25, version 1.35.10* Good, Once we are transfer money first beneficiary added then transferring money it will taking too-much time. Also sometime missing already we added beneficiaries. ### 1/5 — Worst experience *2025-10-24, version 1.35.10* I just open my account few days before. Now its showing 26 Dirhams in minus. i didn’t get ATM card before that i got fine. ## Most critical reviews (10 lowest-rated) ### 1/5 — Fraud *2026-05-26* It’s worse Back in the UAE, they can’t protect from our money and every stupid and fraud people can stoles your money easily, also they can’t solve simple issues , there isn’t any customer service or support to help and they don’t care about fraud can access and stolen your money. shame on you I sue you because I trust you to keep my money but you don’t have security to protect it. **Developer response:** We regret about the inconvenience caused. Please send us an email with you concern and contact details at Complaint@mbankuae.com under the reference number “AMCB-26-05-104” and you will be contacted by one of our representatives for further assistance. Contact our 24/7 support team at 600571111 (or internationally at +97124122214) for assistance. ### 1/5 — AED missing *2026-03-25* We are withdrew the money from ATM and there is not came out cash and receipt . For this issue we are calling to the bank they said money will be transfer to me max 5day . After 8 day I called to the bank . No one answer me properly .Only asking my information and drop the phone . Next time also again ask the same question after I gave she said she can't hear my voice but I can hear the voice from her side and other guys voice as well . I sent email no respond . I called cus care but they just careless and promote their campaign and cut my mobile data 20dhs 🥲 someone needs to care customer not like asking the date of birth and country and 1hr hold my phone **Developer response:** Thank you for contacting us. We sincerely apologize for the difficulty you faced. For your security, we are unable to request account details here. Please email us at Complaint@mbankuae.com with reference “AMCB-26-03-127”, and our team will get back to you promptly. You may also reach our team 24/7 at 600571111 (international: +97124122214). ### 1/5 — Close my bank account *2026-03-23* I had opened an account in this mbank last 3 months ago but now i want to close it my account because i didnt use this account but i have found the deduction of money every month and also i have another acount so please what is the process to close my abank acount ??? I need suggestion thank you **Developer response:** Thank you for reaching out to us. We sincerely apologize for the inconvenience you have experienced. To assist you promptly, please email us at Complaint@mbankuae.com with your contact details and code “AMCB-26-03-126”. Our team will get in touch with you shortly. You may also contact our support at 600571111 (international: +97124122214). ### 1/5 — This bank take my 27 dirhams *2026-02-07, version 1.38.1* I take zero balance acount but This bank take my 27 dirhams . I aldredy customer service complaint but not rply 👎 ### 1/5 — The worst bank ever *2026-01-22, version 1.38.1* I do not know why i have to give u any star since you only deserve -Zero if it’s there.. if u are not authorized by UAE government i will think that u are scammers .. my agreement with u when i opened the account to be free lifetime without any charges and unfortunately after +2years u decided to change the agreement and u added minimum amount charge fees and when i get to know and asked u to waive the charges fees u declined and u insisted they u informed me and it didn’t. As u responded to my review and i did not get a proper answer, i had emailed you asking someone to call me as per your request ### 1/5 — Very difficult to reach customer support *2025-12-27, version 1.38.0* I was outside of the country and my card was blocked several times. I requested a replacement card, but no one contacted me. After I returned to the country, I tried many times to reach customer service, but no one answered. Now, because of changes in the security system, I am unable to complete transfers since I cannot access the biometric verification, and again there is no support or response from the bank. This situation is very frustrating. We have our money in the account, but we cannot access or use it properly. Customer service needs serious improvement, especially for urgent cases like this. ### 1/5 — No add beneficiary account *2025-12-23, version 1.38.0* In my account, the beneficiary is not getting added. It is showing ‘failed upload data’. If I can’t add a beneficiary, how will any money transfer happen? I have newly created this account, but still it is showing this problem. How will this be solved? I have already sent emails and everything, but still there is no response. This is very irritating ### 1/5 — Disappointing bank *2025-12-20, version 1.38.0* At first I believed it was a good bank after one of my friend recommended it to me, but am really disappointed because it’s going to three weeks since I opened an account and it still not active, I tried all means to communicate with the customer service through emails even calling but my credit finish before picking my call since it takes a lot of time for an agent to respond, is this what they call seamless service? ### 1/5 — What the heck? *2025-12-03, version 1.37.1* I have the bank account,but I can’t login to the app,what’s the point of the bank account when I can’t use it? What’s wrong with you Mbank? If you can’t provide a proper service just don’t ,is it too hard to fix an app or hire couple of people to be responsive?! At the time of opening your people call 10 times a day! When it’s done you guys just disappear? Do you like to see this type of reviews every day?you enjoy?😐 (1 star is for your people trying their best for me to open a bank account) ### 1/5 — Money withdrawal *2025-11-30, version 1.37.1* Why is there money being withdrawn from my account !!??? From another country!!???? !!! ## Most praised reviews (10 highest-rated) ### 5/5 — my mbank *2026-08-08, version 1.38.11* I love very much. They are very cooperative and humble; I have been with them for the past three years. Many thanks to them. ### 5/5 — Drey *2026-06-17, version 1.38.10* Awesome ### 5/5 — Really good and fast *2026-06-06* It’s fast, without headaches you can open account and access services, virtual card is amazing for using for payments without waiting for the card to be in your hands, a bit hard to contact the support team. But generally i recommend it. The app is very smooth and easy to work with. Very user friendly and clear ♥️♥️ ### 5/5 — Excellent customer service *2026-05-05* The staff were very helpful and respectful. The service was fast and the banking app is easy to use. I had a good experience overall **Developer response:** Thank you for your kindness 👏 ### 5/5 — Honest Review *2026-02-01* This is the best Banking App I have ever experienced. Especially since the Face scan came online! Thank you for your exceptional service. **Developer response:** Thank you for your kindness 👏 ### 5/5 — Good service *2026-01-03, version 1.38.0* I enjoyed a lot the services ### 5/5 — Highly recommended *2025-12-10, version 1.37.1* “I would like to express my appreciation for the excellent banking services provided. The team is very efficient, and all services are fast, smooth, and reliable. I am truly satisfied with my experience and highly recommend this bank to others.” ### 5/5 — Excellence *2025-11-24, version 1.37.0* Great baba kseun ### 5/5 — The app is easy to use, fast, and very convenient. Overall a great experience.” *2025-11-20, version 1.37.0* M Bank offers a smooth and user-friendly experience. Transfers are fast, the interface is clean, and all features work perfectly. I’ve had no issues so far. Highly ### 5/5 — Good *2025-10-27, version 1.35.10* Very good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*