# mBoB — user reviews > 30 indexed App Store user reviews of mBoB by Bank of Bhutan Limited, rated 3.80/5 from 69 ratings. - Source: https://appshunter.io/ios/app/mbob/id1215179855/reviews - App overview in markdown: https://appshunter.io/ios/app/mbob/id1215179855.md - Rating breakdown: 5★ 35 · 4★ 12 · 3★ 5 · 2★ 8 · 1★ 9 ## Newest reviews (10 of 30) ### 1/5 — Worse app *2024-02-28, version 4.0* I found this app is very worsen. Previous was very convenient one. This one is so long steps. I recommend not to update the apps. ### 1/5 — BOBit *2023-12-15, version 3.38* BOBit service is completely horrible. ### 1/5 — Changing personal details *2023-06-04, version 3.35* Would really appreciate if could change our own personal detail in the app itself. ### 1/5 — Poor service delivery *2022-11-12, version 3.31* I don’t understand when the world is moving upward , why BOB choose to go backward . BoB is one of finest and established financial institution in Bhutan and yet accessibility of services are still in 1980’s. Example MBOB should have now feature which allows account holders to access Bank statement as desired . Not only restricted to 3 months . Time to provide online services like any other financial institution in the world . ### 1/5 — Bhutanese citizen *2022-07-06, version 3.28* It's embarrassing to have a banking app that glitches and malfunctions as much as this one ### 1/5 — Useless app ever *2022-02-22* There should be way to contact customer service via app. ### 1/5 — Need loads of improvement *2020-05-26* Get your app working people its full of bugs ### 1/5 — Update v3 issues *2019-10-02, version 3.0* Please check before releasing updates.. all fonts can’t be seen now for some reason after I updated to latest version. ### 1/5 — A monthly account fee for nothing *2018-11-10, version 2.1* A monthly service fee of nu 10 is applied to account whether or not you have active monthly transactions. As far as the account fee is concerned, the mbob service is terrible and it can go down anytime of the day or month without warning! ### 2/5 — Over rated *2017-04-27, version 1.0* Hi Bank, Please update this issue, i can no longer use this app from Australia. It can show my account details but i cannot use to transfer and check my statements. Thanks, By the way, it overall features are awesome. ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs more feature *2026-07-27, version 5.9* This app should have a feature where users can receive otp via there email since it’s more convenient for Bhutanese living abroad. Very hard to register for mbob. Need to make the process much easier ### 1/5 — App development *2026-07-15, version 5.9* - No option to contact the bank through the app - Statement request takes longer time - “statement sent to email” is never received 😡😡😡 - feedback to the bank must be within the app for review and update purposes. ### 1/5 — Lack of services *2026-03-20, version 5.8* This is one of the worst app and people working there doesn’t know what they are doing? I could not transfer any money to this account. Doesn’t deserve one star. ### 1/5 — Funny *2026-02-27, version 5.8* Very very low services given by mbob team. Every time i call customer service, they always make tones of excuses ### 1/5 — No customers service *2026-01-29, version 5.8* Customer service or help option is limited ### 1/5 — Mr. *2026-01-14, version 5.7* M pin reset should use email id so that it’s more accessible and easy to use from outside the country. Still poor service ### 1/5 — App Update *2025-03-19, version 5.1* After a recent update of the app,I could not open as it is redirecting to update again and again ### 1/5 — Poor customer service *2024-12-15, version 4.9* Poor customer service. Device updates and email updates are impossible. I have never seen anywhere asking for device updates. Do not recommend as it ditches you when you need the most. Too procedural and time consuming to get your details updated. Finally you land up not using the particular banking services. ### 1/5 — Garbage *2024-11-11, version 4.8* Not good as any other bank It keep on giving trouble I have to pay my help hand and the system seems like screwed up again. Get it fix or get over it!! ### 1/5 — Poor customer service *2024-09-09, version 4.5* I’m residing abroad and have contacted with bob in multiple ways however they say they are busy and leave between conversation. Their WhatsApp number is of no use, it’s been a week and no response at all ## Most praised reviews (10 highest-rated) ### 5/5 — 🤑 *2025-02-07, version 5.0* 🤑💰🤑 ### 5/5 — Great work BOB *2021-03-10, version 3.20* Banking on our finger tips. mbob making life easier. Keep improving! Thanks 👍 ### 4/5 — App icon badge *2024-10-29, version 4.7* Kuzu Zangpo la, its been so long that I couldn’t get rid of the app icon badge number.. it keeps on getting add on and I tried every possible ways to check the notifications, reinstalling the app, but it stays the same. Is this only happening to me or the app needs to fix the bug. Thank you ### 4/5 — Wonderful app *2020-09-15* M happy with this app. Very easy n very convenient to use..thanks BOB for the app..👍 ### 3/5 — Time outs *2026-08-01, version 5.9* Could upgrade on functions and time outs, its really horrible ### 3/5 — Option to change user *2021-08-03* Users should be able to erase/change userID from app and log into a different account instead of having to uninstall and reinstall everything the user wants to log in using a different mBOB account. Useful for business owners with own savings account plus business current account looking to carry out personal vs business transactions. ### 3/5 — My Request *2020-02-06, version 3.4* Dear Sir/Madam, This is my request that is; 1. while we Transfer fund to Beneficiary Account, it would be more convenient and confirmative if along with Beneficiary Name and Particular Account is shown. For Example: Dorji (1010XXXXX) 2. It would be much better if there is option for the mBoB users to view, edit and delete the Beneficiary list. I may be wrong and if so I am sorry but these two are my suggestions for further enhancement if mBoB Apps. Thanks. ### 2/5 — Fix the buggg *2025-07-14, version 5.3* Very inconvenient while we try to transfer money from main account to our re account. Has been the same issue since last year. I don’t know if it’s the location or the app but this needs to fixedddd!!! ### 2/5 — Suggestion *2024-07-25, version 4.5* The customers will happy if there is options for user profile with all our details there. In developed countries, everything is set from profile in the app. Whereas, in this app we have a such a lengthy procedure to to get our forgotten TPin ### 2/5 — Mitigation *2024-04-03, version 4.2* It would be great if you could migrate sending OTP in the app rather than sending it to the phone or email address. Instances on loss of money through mobile numbers could be reduced that way. Getting OTP in the app could enhance security. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*