# MBTA Go — Official — user reviews > 41 indexed App Store user reviews of MBTA Go by MBTA, rated 4.10/5 from 142 ratings. - Source: https://appshunter.io/ios/app/mbta-go-official/id6472726821/reviews - App overview in markdown: https://appshunter.io/ios/app/mbta-go-official/id6472726821.md - Rating breakdown: 5★ 96 · 4★ 16 · 3★ 3 · 2★ 4 · 1★ 23 ## What do users think of MBTA Go? Overall sentiment: positive **Pros** - 🚀 Reliable real-time information - 👍 Intuitive and clean user interface - 🚀 Accurate bus and train tracking **Cons** - 🐛 Inconsistent data accuracy - 🔓 Lack of mobile payment options - 🔍 Missing trip planning features **Commonly reported bugs** - App crashes or fails to load at times - Discrepancies between app data and actual transit times **Most requested features** - Integrate with bike-sharing services - Add ability to purchase tickets/passes through the app - Improve trip planning functionality ## Newest reviews (10 of 41) ### 2/5 — App. *2026-04-14* This app was unhelpful the whole reason I got it was to see when to leave my house to get to the train with minimal waiting time. But the search is almost impossible to see when it will get to a certain station. Even when you do the predictions for when my train will come are ALWAYS unavailable/ not informative. This app is not clear or helpful making traveling SOO much more difficult when it should make it easier. Please fix this app so need it for travel and stuff. ### 3/5 — Long time T rider *2025-12-15* The app is ok as an MVP but the fact that I can only see my nearest station or can’t track a specific train really limits how useful this is. If a train is late (which is really value add here) and the estimated departure time passes then I can’t track the late train. I don’t need to track on time trains only delayed ones. This seems like a half built app ### 4/5 — Good, but shows “predictions unavailable” too often *2025-11-28* Good when it works, but the Green Line still frequently says “predictions unavailable” without a clear cause, which renders it useless when that’s the case ### 4/5 — A very good app, but one flaw. *2025-11-22, version 2.0.4* It is very good, but it won’t load without internet. ### 4/5 — So far, so good… *2025-07-28* I am glad to see an MBTA app from MBTA. I am currently testing it and so far, it’s been good. The ‘Nearby’ view is useful, but it will also be useful I can have an option to view only the bus stops or stations that I starred as favorites. ### 4/5 — Add depart point and arrive point *2025-07-22* Great app overall, but unfortunately, it’s not possible to add both a departure point and an arrival point. This makes planning routes difficult. Hopefully, this feature can be added in a future update ### 1/5 — Service is a joke *2025-03-16, version 1.2.1* It is understandable that buses may run behind schedule. But for a bus to never show up, despite the app counting down its arrival time, is poor service. When that happens multiple times, too, despite filed complaints, it pictures an embarrassing state for the MBTA service. ### 1/5 — Wrong data *2025-01-14, version 1.1.4* said a train was 20 min away when it was actually 10 min away ### 4/5 — I wish we could pay through the app, it's 2024 wake up *2024-12-14* I wish we could either pay or buy an online Charlie card, it's annoying to have a Charlie card going onto a bus that doesn't have a machine that creates them. ### 5/5 — So Helpful *2024-11-30* I’ve been using the app for the past week and it has been incredibly useful. I love being able to know when my train will arrive and track where it is. I’ve been wishing for an app like this forever. ## Most critical reviews (10 lowest-rated) ### 1/5 — Why after 1 decade plus. It’s a necessity to find a more reliable option. *2026-07-07* But when at Watertown station. Even by the installed station. Totally false information. You can never trust your phone. Because you will be always be getting screwed. I thought I saw on the MBTA go Live. Something new? Absolutely not. I A friend had her app. That actually shows where the bus is. But now I need to find another app. Because going with the original app. You can’t trust. ### 1/5 — Bad *2026-04-14, version 2.0.14* This app constantly lies, it lies more than it tells the truth, I’ve had tens if not hundreds of instances of busses not existing even though it says on the app. Terrible app ### 1/5 — Bad data *2026-04-14, version 2.0.14* App is telling me the last train in is at 8:27am and the MBTA website shows many more trains running. If I can't trust the train schedule from this app, what's the point? ### 1/5 — Inaccurate Tracking and Updates *2026-04-08, version 2.0.14* App is often wrong about delays and timelines, I wouldn't trust this as an accurate indicator of where your train is. ### 1/5 — mbta blows!!! *2026-03-30, version 2.0.13* 🗑️ ### 1/5 — Pointless *2026-03-12, version 2.0.13* What’s the point of this app if you can’t track the train from south station when it’s “not assigned” that’s a lie. If airlines can do it, trains can do it. ### 1/5 — Not useful *2025-12-11* This app is not useful for tracking late commuter rail trains. As soon as the scheduled departure time is passed on a late train, it disappears from the app. You can’t track late trains, there is no forum for live updates, and the app design adds no value over proximiT. Essentially solves none of the clearest issues with the commuter rail - lack of information and transparency once anything goes wrong. **Developer response:** Yeah, that's a frustrating experience. We are aware of this issue and working to resolve it. Really appreciate this feedback and holding us accountable! ### 1/5 — No CharlieCard in Wallet *2025-10-21, version 2.0.3* Not the best app and can’t reload my CharlieCard, so why does this exist? ### 1/5 — No Support For Below *2025-09-20, version 2.0.2* Hi A Cantabrigian Here I Really Want To Download But I Can’t Cause Of My IOS Software Pls Help ### 1/5 — Can’t scroll *2025-08-14, version 1.2.7* Can’t Scroll it is very choppy ## Most praised reviews (10 highest-rated) ### 5/5 — Reliable for buses *2026-07-07* I use this regularly to time my departures and catch the bus. It’s been very accurate, in my experience, both for pick up time and location of the bus. ### 5/5 — Recommendation for future updates *2026-02-10* When you update the app, I would like just one thing, it is recommended to make the live follow give notifications to the user about delays, ETA, etc even when the app is closed! Still overall, this is a great outfit for those who like scheduling things and being right on time! Honestly, I wanna say good job! ### 5/5 — So far, so good… *2025-08-26, version 2.0.0* I am glad to see an MBTA app from MBTA. I am currently testing it and so far, it’s been good. The ‘Nearby’ view is useful, but it will also be useful if I can have an option to view only the bus stops or stations that I starred as favorites. Update: A most recent update to the app has added the option to view my favorited stops! This is great! ### 5/5 — Surprisingly great app! *2025-04-27, version 1.2.2* Honestly even better than the third-party apps I was using. Wasn’t expecting that from the T! ### 5/5 — Bad trains, good app *2025-04-22, version 1.2.1* Download this, but don’t expect your buses any sooner ### 5/5 — Excellent *2025-02-24, version 1.2.0* Very helpful and useable app for MBTA predictions. Easy to use and clear ### 5/5 — Accurate bus and train times *2025-02-22* Minute accurate bus and train times! Please continue to support this app so more people can use public transit ### 5/5 — Thank you, MBTA! *2025-02-06* Very helpful and reliable. And you don’t have to pay for a premium subscription to view all transit options (unlike the other transit app). ### 5/5 — Reliable *2024-12-13* The most important aspect for me about this app is its reliability in terms of the information it provides. The real-time information feels (just my observation) more accurate than any other services I’ve used. I hope this create a momentum that the MBTA make consistent improvements in connecting the public transit data (and make them more available in the physical vehicle) to this app ### 5/5 — Very helpful for Boston transit! *2024-12-04* As the MBTA creaks back to life, I love seeing a project like this: quick, easy visualization of what transit is available nearby and how long head times are for the next train or bus. If they somehow integrated with BlueBikes, too, it would be completely one-stop, but as it stands a great addition for Boston residents and visitors. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*