# MBTA See Say — user reviews

> 55 indexed App Store user reviews of MBTA See Say by ELERTS Corp, rated 4.60/5 from 446 ratings.

- Source: https://appshunter.io/ios/app/mbta-see-say/id523210770/reviews
- App overview in markdown: https://appshunter.io/ios/app/mbta-see-say/id523210770.md
- Rating breakdown: 5★ 366 · 4★ 37 · 3★ 13 · 2★ 2 · 1★ 28

## What do users think of MBTA See Say?

Overall sentiment: positive

**Pros**

- 🚀 Fast police response times
- 👍 Easy and intuitive user interface
- 📸 Photo attachment capability for reports
- 🔒 Discreet anonymous reporting option
- 📢 Real-time alerts and notifications
- 🛡️ Promotes public safety and security
- 💬 Direct communication with transit police
- 📍 Location-based reporting features

**Cons**

- ⚠️ Inconsistent police follow-up on reports
- 🐛 Cumbersome multi-step reporting process
- 📵 Poor cell/texting coverage in subway system
- ❌ Non-functional comment/complaint feature
- 🔄 Confusing navigation and unclear options
- ⏱️ Unclear if reports are actually resolved
- 🎯 Vague guidelines on suspicious behavior
- 🔴 Lack of police presence on vehicles/stations

**Commonly reported bugs**

- Email validation error preventing login
- Persistent alerts that won't clear
- Shutter sound not disabling in camera
- Comment/complaint option leads nowhere
- Repeated notifications about resolved cases

**Most requested features**

- Reduce number of steps in reporting process
- Clearer suspect photos and descriptions
- Batch delete alerts instead of individual dismissal
- Better transit delay information integration
- Less visible app icon on home screen
- Improved subway cell coverage support
- Clarified guidelines for suspicious behavior reporting

## Newest reviews (12 of 55)

### 3/5 — Maybe it works?

*2024-08-22, version 4.0.0*

I have sent a few messages in, unsure if they were resolved or not. 

I recently sent a message choosing the “comment or complaint” option and was messaged back saying to use the website. I don’t understand why there would be a comment option if it leads to nowhere.

### 2/5 — Driver wouldn’t let me board train!!

*2021-10-17, version 3.1.0*

Some of Your MBTA subway drivers are horrible!!!!!

### 5/5 — Review

*2014-12-31, version 1.2.3*

Awesome

### 4/5 — Great app!

*2014-07-30, version 1.2.0*

I first used this app when a suspicious character approached me at an ATM at a train station. They responded immediately, and you were texting right with the officers, you could send pictures, too, which i was too slow to make use of... But next time I'll make better use of this service.  I feel safer knowing i can really get a meaningful, quick response from the T police.

### 5/5 — SEE SAY APP

*2014-04-01, version 1.1.1*

Great public service!

### 4/5 — Awesome :)

*2014-03-08, version 1.1.1*

This is super helpful. A lot of shady ppl ride the T. I feel like I'm less helpless.

### 5/5 — Nice App

*2014-01-09, version 1.1.1*

Great idea.  So far I have used it just to check alerts and news, but I like the fact that I could report a crime in real time with a picture to help the police catch the perp.  It could also be used to alert T authorities to an emergency situation, medical or otherwise.

### 5/5 — Make me feel safer

*2013-11-08, version 1.1.1*

Great when you see something bad happening on the T

### 4/5 — Very informative

*2013-11-07, version 1.1.1*

This is a great app for anybody that uses the Boston transit system

### 5/5 — Great

*2013-08-06, version 1.1.0*

Perfect and extremely effective.

### 5/5 — Excellent Product

*2013-08-02, version 1.1.0*

Easy to use, great timely alerts, peace of mind

### 5/5 — THE Best

*2013-04-19, version 1.1.0*

Like This Very Help Full

## Most critical reviews (10 lowest-rated)

### 1/5 — No one polices these issues reported

*2026-06-03, version 4.0.0*

Constant people smoking weed, acting up on buses…reported. Never once is someone sent to stop the illegal activities. Groups of young teens vaping weed and the mbta turns a blind eye to them

### 1/5 — Good idea but clumsy implementation

*2024-09-14, version 4.0.0*

I like the idea of this app, but you have to go through too many steps looking for things that may be non-obvious for use in an emergency situation, especially if you need to use it without being obviously focused on your phone for a long time.

### 1/5 — They don’t respond

*2024-03-12, version 3.2.1*

I reported an unsafe person on the train and didn’t get a response. They are just wasting everyone’s time and money

### 1/5 — Lit

*2022-07-26, version 3.1.0*

Transit did not make contact with the two individuals who are loitering on the Clarendon St of Back Bay station. This is a safety concern, Will contact BPD

### 1/5 — Useless

*2021-12-13, version 3.1.0*

Absolutely nothing happens as a result of any report filed. This app is to give the illusion that the T cares, which they do not. There’s zero police presence on vehicles and in stations and no enforcement of mask mandates.

### 1/5 — No longer working

*2019-06-14, version 3.0.0*

This app worked well until recently, telling me the email I’ve used for the past 20 years is not valid.  Couldn’t report an unruly passenger on the orange line this morning...

### 1/5 — Only person who paid my fare at Forest Hills

*2019-04-23, version 2.3.7*

Why are you raising fares when you let so many people on without paying?  Fix this problem.

### 1/5 — Irritating

*2013-08-15, version 1.1.0*

Has been telling me repeatedly for about a month now that missing person Dereck Livingston has been found. Uninstalling.

### 1/5 — Stupid

*2013-01-07, version 1.0.1*

Stupid app by stupid people.

### 1/5 — Commuter

*2012-12-26, version 1.0.1*

Four stars. Very informative slightly difficult to navigate

## Most praised reviews (10 highest-rated)

### 5/5 — Keep your head on a swivel

*2026-03-13, version 4.0.0*

Excellent app that lets me quickly report any trouble I see on the T. Get it! Thanks

### 5/5 — I saw. I said.

*2024-05-11, version 3.2.1*

Great app to promote public safety.

### 5/5 — Transit Police

*2024-04-30*

I found the app easy to navigate.

### 5/5 — So fast

*2024-01-31*

This app is so important, and it works. Response times are basically instant. I am so impressed. Thank you!

### 5/5 — Feeling safer

*2023-04-14*

Kudos to MBTA police for being so responsive.

### 5/5 — Speedy response

*2022-04-19, version 3.1.0*

I reported an incident and Transit Police responded quickly! I love this app and I hope more people download this it can make taking the T much safer.

### 5/5 — Immediate contact to police!

*2019-07-22, version 3.0.0*

Great app that allows immediate contact with MBTA police discreetly when needed. Powerful to let riders share what they see.

### 5/5 — Easy and effective

*2016-12-16, version 2.3.3*

Very easy to use and response from the police is prompt, dispatchers working the messages/chat service are polite and quick. Great system.

### 5/5 — Good tool for passengers.

*2016-08-16, version 2.3.0*

Well designed app. T Police will answer immediately if messaged. The photo option is good - use it to assist MBTA Police in apprehending those committing crimes.

### 5/5 — Love this app

*2015-04-28, version 1.2.3*

This app is super convenient, easy to use, and totally useful.  I like the alerts, but I really love how easy they make it for people to report problems.  This is a definite "must" for anyone who uses the T.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*