# McAlisters Deli — user reviews > 658 indexed App Store user reviews of McAlisters Deli by McAlister's Dev, rated 4.80/5 from 128,466 ratings. - Source: https://appshunter.io/ios/app/mcalisters-deli/id475738160/reviews - App overview in markdown: https://appshunter.io/ios/app/mcalisters-deli/id475738160.md - Rating breakdown: 5★ 113,689 · 4★ 8,117 · 3★ 2,283 · 2★ 1,053 · 1★ 3,324 ## What do users think of McAlisters Deli? Overall sentiment: negative **Pros** - 👍 Great app and rewards program - 🚀 Convenient ordering and payment process - 💡 Useful features like reordering and customization **Cons** - 🐛 Frequent app crashes and bugs - 🔍 Lack of transparency in rewards program - 🤔 Inconsistent user experience across locations - 🤨 Frustrating payment and checkout issues - 🤯 Poor customer service and support **Commonly reported bugs** - App fails to load menu items or order options - Issues with saved payment methods and order history - Location selection and order placement errors - Rewards not properly applied or tracked **Most requested features** - Improve customization options for orders - Add ability to request special instructions - Streamline rewards program and make it more user-friendly - Enhance location search and order tracking functionality - Provide better communication on order status and availability ## Newest reviews (10 of 658) ### 4/5 — Rating *2026-08-26, version 8.6* Good ### 2/5 — Very difficult to navigate and buggy *2026-08-25, version 8.6* I have used many apps for ordering food and this is by far the most cumbersome. I had multiple issues logging in with the correct info, I had issues adding items to my cart after selecting them. I had issues applying a reward to my order (which is the only reason I ever end up ordering from McAllisters). I finally got it all through but I highly doubt I will think about ordering again. ### 2/5 — Fee for using app *2026-08-25, version 8.6* I don’t think consumer should have to pay a fee for using a company app to order their food. Won’t use it again. ### 2/5 — Service fee *2026-08-23, version 8.6* App works well enough, but I’m using the app for rewards on a $65 order. Charging a $1.70 app fee will make me choose other restaurants in the future. I’m already saving you labor at the restaurant. ### 4/5 — Horseradish sandwich *2026-08-17, version 8.6* Food is typically great but they need to bring back the horseradish sandwich as a regular option not just the 1/2 option. ### 5/5 — Rewards *2026-08-16, version 8.6* Thank you for giving us the option to use our rewards online!!! I love it!! I will be ordering more!!! This is a great day. ### 1/5 — Needs Work *2026-08-16, version 8.6* The app needs work. When providing feedback on the app it does not allow you to type into the feedback or details box. ### 4/5 — One suggestion *2026-08-16, version 8.6* I wish the app let you know how many days you have left in your tea pass. There have been a number of times when I wait in line to get a tea, only to discover that my tea pass has expired. It’s a waste of my time and makes me feel silly when I get to the register and it’s not there. ### 3/5 — My order *2026-08-15, version 8.6* I ordered two bowls a soup and the cup was only half full. Might as well just ordered a cup size ### 4/5 — I *2026-08-15, version 8.6* I ## Most critical reviews (10 lowest-rated) ### 1/5 — Why do they charge a fee to order online? *2026-08-27, version 8.6* Why do they charge a fee to order online? They should be happy to save the counter labor. Instead they charge a fee. “Service Fee Service fees help pay the restaurant's app and website. $0.92” ### 1/5 — Blah *2026-08-25, version 8.6* I ordered a club sandwich with no pickle and no tomato and both were on there and it also looked like a toddler made the sandwich. Staff is also rude. ### 1/5 — App SUCKS! *2026-08-25, version 8.6* Did not honor My Reward, Did not offer Table Service even though signs are everywhere! Overpriced food! ### 1/5 — Four dollars for a small fountain drink is ridiculous *2026-08-25, version 8.6* Total rip off. I ordered a Club sandwich. It looked like something you could just make yourself a cheap wheat bread too much bread not enough meat, cheap cheese. I don’t know how they get away with charging the prices they do. ### 1/5 — Additional fees *2026-08-25, version 8.6* Unexplained “additional fee” added to cost and taxes. Won’t order again. Also does not publish all unhappy customer reviews. ### 1/5 — Paying to use the app? *2026-08-20, version 8.6* I didn’t realize when I started the monthly tea rewards that I had to pay to use the app. I’m a mom of 4 young kids & cannot go in to pick up. ### 1/5 — If you don’t want meat on your sandwich this is the place to go! *2026-08-19, version 8.6* I ordered the 1/2 Reuben on the pick 2 and there was barely half of the meat on the sandwich and a dab of thousand island and a spot of sauerkraut. There was even an upcharge to pick this sandwich. What a ripoff. ### 1/5 — Potato soup *2026-08-19, version 8.6* Zero potato’s zero meat ### 1/5 — 🤎 *2026-08-18, version 8.6* I LOVE McAlisters Deli. It’s my favorite place to eat for lunch on my breaks from working. Everyone I’ve recommended this place to has also fell in love. The food is so good. The drinks are AMAZING! And the store is super clean and cozy. My favorite place. ### 1/5 — Terrible application! *2026-08-16, version 8.6* Missing items, terrible layout, and failed to place my order multiple times ## Most praised reviews (10 highest-rated) ### 5/5 — Great service! *2026-08-28, version 8.6* Quick and tasty! ### 5/5 — Best Tea and King Club Sandwich *2026-08-27, version 8.6* The tall stack of King Club sandwich is one the best, and their sweet tea 🥰🥰🥰 ### 5/5 — Great app *2026-08-25, version 8.6* Signed in as a guest and ordered straight from the lot while I was working. SEAMLESS! ### 5/5 — Review *2026-08-25, version 8.6* It was simple and easy to order on the app. I’m really glad that the app worked this time. ### 5/5 — Beautiful place to eat food!! *2026-08-22, version 8.6* I love this place!! Great food and prices!! ### 5/5 — Adding condiments *2026-08-21, version 8.6* You can’t add extra condiments or any extra instructions ### 5/5 — Delicious *2026-08-20, version 8.6* I never have any complaints anytime I order here ### 5/5 — Great food *2026-08-19, version 8.6* Can’t beat the half and half for lunch my go to ### 5/5 — Reward *2026-08-19, version 8.6* Love how many rewards we get to choose from :) ### 5/5 — Love me soup *2026-08-17, version 8.6* Beans and rice soup yum --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*