# McAllen 311 > Civic engagement tool for reporting city services and tracking requests. (iPhone/iPad app by City of McAllen.) - Source: https://appshunter.io/ios/app/mcallen-311/id706196602 (this page in markdown: same URL + `.md`) - Developer: [City of McAllen](https://appshunter.io/developer/725585502) - Category: Productivity, Utilities - Price: Free - Rating: 2.20/5 from 19 App Store ratings · 14 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 28 MB - Languages: American English, European Spanish - Released: 2013-09-17 - Data updated: 2026-07-23 - Monetization: ad-supported - User reviews in markdown: https://appshunter.io/ios/app/mcallen-311/id706196602/reviews.md ## What is McAllen 311? The McAllen 311 mobile application is your official civic engagement tool to connect with the City of McAllen. Our mobile application offers a quick way to submit a request for service, seek information, or provide comments to the City. The service request is routed directly to the appropriate City Department for immediate action. This means that your request will be responded to quickly and efficiently, allowing you to check its status throughout the process, receive comments, and notify you the instant it is resolved. ## Key features - Submit service requests - Seek information - Provide comments - Track request status - Receive resolution notifications ## Recent user reviews (10 of 14) All indexed reviews: https://appshunter.io/ios/app/mcallen-311/id706196602/reviews.md ### 1/5 — Extremely Glitchy *2022-10-26* App takes forever to just start up. It takes about a year to log in. When you do try and log in, nothing seems to happen but then after an hour, it randomly logs in. The app is so slow, that when it eventually catches up, it’s going through the motions of what I clicked on the app. Please fix this app because it does not do justice to the excellent service provided by city employees that resolve requests. ### 2/5 — Stopped working *2021-11-20* I’m trying to create a service request but it’s an inactive mode. I select what I want, add an address but then the rest won’t work. I see it’s been almost a year since it’s been updated. Time to update and get it working McAllen. ### 5/5 — I am very pleased with this App! *2021-09-07* Thank you to the city of McAllen for taking good care of your residents!! This app confirms to me that deciding to buy a home here in McAllen was a great decision. Keep up the good work!! 👏🏼👏🏼👏🏼👏🏼👏🏼 ### 5/5 — Make it easier to use *2020-12-17* They just need to put a favorite option or a most used available to make it easier on the consumer to use. ### 1/5 — Bad new McAllen 311 app *2020-10-30* The old McAllen 311 app was very easy to use and has location accuracy via google maps which will put a put where you are at with the issue. The new app is quite frankly garbage and should be deleted. You can’t place a problem request using a map pinpointing where you are. You have to guess the address where the problem is instead of being at the actual address or pointing in the map where it is. Feedback is also non-existent. And also it also requires you to sign up again because your old login does not carry over to the new app. I would rate the app a negative 1 million but there is no option for this. Look at all the reviews I the last year to present they are just 1 star because they can’t give a negative rating. ### 1/5 — McAllen 311 app. *2020-09-03* The app constantly freezes and I have to delete and download. ### 1/5 — Cannot Log In *2020-08-31* I’m a registered user, but the new app doesn’t recognize me. ### 1/5 — New app altogether; won’t recognize old username/pw *2020-08-27* Old username and password don’t work, and it doesn’t allow you to set up as a new user either. The old app usually wouldn’t let you upload pictures but at least allowed you to get your request submitted. ### 1/5 — Update Ruined App Access *2020-08-03* The new app update will not recognize me as an existing user. Create account shows blank spaces and will not show what user is typing or what information it is asking for. There are many users unable to access the app and are waiting for this issue to be resolved. Lots of work to be done within the city and residents are unable to report problems without being placed on an eternal hold when calling in. Please fix ASAP! ### 1/5 — Update ruined the app. *2020-07-30* On the create an account screen all the stuff you need to fill out is blank. It doesn’t tell you what to put where. ## Frequently asked questions about McAllen 311 ### What is McAllen 311 used for? McAllen 311 is a civic engagement tool that allows residents to submit service requests, seek information, and provide comments to the City of McAllen. It streamlines communication between citizens and city departments for efficient issue resolution. ### How do I track my service request in McAllen 311? You can track the status of your submitted service requests directly within the McAllen 311 application. The app provides updates throughout the process and notifies you when your request is resolved. ### Is McAllen 311 free to use? Yes, McAllen 311 is available for free on supported devices. The application does not require any payment to download or use its core features. ### Does McAllen 311 have ads? Yes, McAllen 311 contains advertisements. As a free service, advertisements are displayed within the application. ### What devices support McAllen 311? McAllen 311 is currently supported on iPhone and iPod devices. The app is designed to function on these Apple mobile platforms. ### How often is McAllen 311 updated? The latest version of McAllen 311 is 3.14.0, which was last updated on August 3, 2024. Updates are released periodically to improve functionality and address any issues. ### What is the age rating for McAllen 311? McAllen 311 has an age rating of 4+. This indicates that the content is generally suitable for children aged four and older. ### What do users think of McAllen 311? User feedback for McAllen 311 indicates a mixed reception, with an average rating of 2.2 stars from 19 ratings. This suggests that while some users find it useful, there may be areas for improvement based on user experience. ## Version history (last 5 releases) ### 3.17.0 — 2026-07-15 Updated UI, bug fixes and performance improvements. ### 3.14.0 — 2024-08-03 - Updated UI, bug fixes and performance improvements. ### 3.12.0 — 2023-04-10 -Bug Fixes -New Select an Address for some Request Types ### 3.9.8 — 2021-01-29 Updated UI, bug fixes and performance improvements. ### 3.9.7 — 2020-07-15 New UI and other improvements. ## Apps similar to McAllen 311 | App | Rating | Price | Category | | --- | --- | --- | --- | | [myExpert](https://appshunter.io/ios/app/myexpert/id1463204093) | 4.0 (72) | Free | Productivity | | [TMRS](https://appshunter.io/ios/app/tmrs/id1587974305) | 3.0 (21) | Free | Productivity | | [YESS PILATES](https://appshunter.io/ios/app/yess-pilates/id6476009361) | 4.9 (39) | Free | Productivity | | [Tres Wellness Studio](https://appshunter.io/ios/app/tres-wellness-studio/id6748782338) | 5.0 (2) | Free | Productivity | | [Inventory+ Mobile](https://appshunter.io/ios/app/inventory-plus-mobile/id382315764) | 4.7 (484) | Free | Productivity | | [Gemaire HVAC Pro+](https://appshunter.io/ios/app/gemaire-hvac-pro-plus/id510693153) | 4.8 (812) | Free | Productivity | ## More apps by City of McAllen - [McAllen Public Library](https://appshunter.io/ios/app/mcallen-public-library/id1515588072) All apps by City of McAllen: https://appshunter.io/developer/725585502 ## Related topics [mcallen 311](https://appshunter.io/ios/topics/mcallen-311) · [311 app mcallen](https://appshunter.io/ios/topics/311-app-mcallen) · [mcallen public utility mobile](https://appshunter.io/ios/topics/mcallen-public-utility-mobile) · [mcallen](https://appshunter.io/ios/topics/mcallen) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-23.*