# McDonald's — user reviews > 7,698 indexed App Store user reviews of McDonald's by McDonald's USA, rated 4.80/5 from 7,738,006 ratings. - Source: https://appshunter.io/ios/app/mcdonalds/id922103212/reviews - App overview in markdown: https://appshunter.io/ios/app/mcdonalds/id922103212.md - Rating breakdown: 5★ 7,011,716 · 4★ 476,695 · 3★ 108,547 · 2★ 30,815 · 1★ 110,233 ## What do users think of McDonald's? Overall sentiment: negative **Pros** - 👍 Convenient mobile ordering - 🚀 Fast and efficient app - 💰 Good deals and discounts **Cons** - 🐛 Buggy and glitchy app - 🕰️ Slow and unresponsive at times - 🤔 Inconsistent location tracking - 💰 Deals and discounts getting worse over time - 🤯 Poor customer service and support **Commonly reported bugs** - App crashes during checkout - Location services not working properly - Incorrect order fulfillment - Inconsistent point/reward redemption **Most requested features** - Allow changing order location after submission - Improve order tracking and status updates - Enable order cancellation and refunds - Provide more flexible and customizable deals ## Newest reviews (11 of 7,698) ### 3/5 — Not able to use gift cards *2026-08-24, version 26.72.1* The app would be a 4 easily, but the inability to use gift cards to pay for my orders is just backwards. ### 2/5 — Not worth the effort anymore *2026-08-24, version 26.72.1* Used to get decent deals to make it worth using but McDonalds isn’t giving much of anything. A dollar off a soda once a day. Can’t use reward points and get and use a discount at the same time. Not surprised McDonalds sales are tanking. ### 3/5 — Questionable *2026-08-24, version 26.72.1* Up until about 2 months ago this app worked fine. Now any time I go thru the drive thru, my code never (!!!) works. It’s invalid. But I can’t refresh the code. I have to go to a curb side delivery spot, place my order.. not then half the time I’m not able to personalize my order. None of the staff know how to fix it or can by pass things. I’m fed up. I don’t even get a receipt with a code to enter into the app like other places have so I can still get my points. ### 3/5 — Point change *2026-08-24, version 26.72.1* Quit changing the point system. Charging way too much for the points. Bring it back to how it was ### 4/5 — Gift Card Upload Would Be Nice *2026-08-24, version 26.72.1* Besides the occasional glitch when the app won’t load and try to tell me that my chosen restaurant is closed, I really wish there was a way to upload gift cards as a form of payment - I mean if Dunkin’ Donuts can do it, why can’t McDonald’s figure it out? ### 4/5 — App problems *2026-08-23, version 26.72.1* Can’t use the app sometimes ### 3/5 — Slow interface, app “using deals” autonomously *2026-08-23, version 26.72.1* The app consistently tells me I have already used a deal when I haven’t which is beyond frustrating. ### 1/5 — Not working *2026-08-23, version 26.72.1* Even after connecting to the store’s WiFi, the code never shows up. How can I get it to work? ### 1/5 — Wrong food delivered *2026-08-23, version 26.72.1* Got the wrong food delivered to my house. Tried to see if I could contact anyone about it but there are no options anywhere to get into contact with the driver or help ### 1/5 — Odio mcdonalds *2026-08-23, version 26.72.1* No pusieron lo que yo quería la comida, nunca voy a volver a comprar a McDonald’s ### 2/5 — Drains Battery *2026-08-23, version 26.72.1* Stays open in the background and drains your battery. Tried turning off multiple times on my IPhone. It refuses to be denied. Had to remove. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible design *2026-08-24, version 26.72.1* The app has quite a few flaws. The issue I find most concerning is the fact that I can’t submit anything through the app when I have an issue with my order. When you call the building, 9 times out of 10, no one answers. And if I work 30 minutes away from my house, and I decide to grab food on my way back home, then I shouldn’t have to drive 30 minutes back to the McDonald’s I ordered from for them to fix my order all because no one answered the phone and couldn’t just give me a refund. Or if im going on vacation and I grab food on my way through some random city, I shouldn’t have to turn around and delay my trip by another 30 minutes just so they can fix the order. There should absolutely be an option to report issues on the app. Otherwise, McDonald’s comes off like it’s doing all it can to prevent giving refunds or fixing issues. An update ** I’m officially deleting the stupidest app from my phone. The McDonald’s app. Their locations are all horrible. I work night shifts. I get off work between 2-5 am. It doesn’t matter WHAT time I get off. McDonald’s ALWAYS has some BS going on with their stupid systems to where they can’t take my order. I’m DONE with ALL the stupid inconveniences. I’d MUCH rather go somewhere else and pay more just to avoid the stupidity of McDonald’s. ### 1/5 — This App Is TERRIBLE For Delivery *2026-08-24, version 26.72.1* The delivery done through Uber eats is absolutely terrible. There have been multiple occasions where I’ve had to wait over an hour just to get a delivery driver assigned and McDonald’s refuses to understand that there’s an issue either with Uber eats or whatever it is that they’re using as a delivery service. If you’re going to be offering delivery as a service, you need to make sure that you guys can fill that promise. If you can’t fill delivery as a promise, then you shouldn’t offer delivery as an option. It should not take someone over two hours to try and get food just for them then having an order due to the delivery system on this app being the worst out of any app out there. I would recommend people stay away from this app and not even bother downloading it. It’ll save you a lot of headache. There AI chat system is also the worst you tell it your issue and it repeats the same thing six times. And a lot of their customer service representatives are just so quick to end the chat after asking you to explain what’s going on. I have never had a good service with this McDonald’s app and quite frankly this was the last straw and I’m not using this app anymore. I recommend everyone to stay clear this app. It is the worst app possible for food out of the App Store. ### 1/5 — The worst *2026-08-24, version 26.72.1* If you live in Everett don’t go on here for the app because the first time I had to go to 2 different McDonalds because it didn’t actually have the most accurate closest McDonalds near you. Now today August 23rd I’m currently waiting to get out of the long line to wait to go to a 20 minute ride over to Tulip to get my McDonald’s where I just wanted to go back home to sleep and eat. Complete waste of my day. ### 1/5 — Help *2026-08-24, version 26.72.1* Can’t login ### 1/5 — Nothing works *2026-08-24, version 26.72.1* Used to use regularly but now hasnt worked gor over a month go to order page nothing loads go to deals and rewards same thing fix ur garbage app ### 1/5 — Awful *2026-08-24, version 26.72.1* App is buggy and broken. I make an order and the staff don’t see it in the system, even showed them my order and the location was correct. The staff made my order anyways thankfully but it has been hours and the McDonald’s app thinks my order is in progress. And of course it tells me I can’t cancel it, weird! Fix your buggy app. Update: reinstalling helped but then I ordered a delivery through the app and didn’t get the food that I ordered. There is no way to refund through this app. Go anywhere else, don’t use this app and don’t send your money to this company. ### 1/5 — Worst App *2026-08-23, version 26.72.1* This is the only fast food app that uses a number system and it’s the only fast food app that consistently fails. Constantly they have my code declined, and then I can’t pick out anything else for 15 minutes. Horrible app! ### 1/5 — Keeps canceling my orders *2026-08-23, version 26.72.1* Absolutely terrible. Keeps canceling my orders for no reason. ### 1/5 — Clueless *2026-08-23, version 26.72.1* This store has no idea what they are doing. Don’t stop here! ### 1/5 — dumb location service *2026-08-23, version 26.72.1* restaurant can’t see my order because my wife phone not with me.. ## Most praised reviews (10 highest-rated) ### 5/5 — Best app *2026-08-24, version 26.72.1* This is the best app I’ve used. Super easy. ### 5/5 — good *2026-08-24, version 26.72.1* good ### 5/5 — Mcdonalds *2026-08-24, version 26.72.1* So easy to navigate and always so quick , good deals! ### 5/5 — Good people in Silverton *2026-08-24, version 26.72.1* Thanks ### 5/5 — Great food *2026-08-24, version 26.72.1* Food was so good. ### 5/5 — Free food is always welcomed *2026-08-23, version 26.72.1* Since my kids love to eat McDonald’s so much, I get to have lunch for free all the time! Thanks guys! ### 5/5 — Jeff Denier‘s opinion *2026-08-23, version 26.72.1* Do you wanna waste time? You can keep doing this app you don’t get nothing out of it but if it’s got a good game, you can play it. Someone come nerd someone don’t I don’t know what the hell this one does but I’ll fill out anyway. ### 5/5 — Great app *2026-08-23, version 26.72.1* Great for ordering. Remember previous orders and no issues. ### 5/5 — The AP *2026-08-23, version 26.72.1* Great easy saves $$$ ### 5/5 — KEEEYAAAWWW *2026-08-23, version 26.72.1* Lemme tell you I be messing up some mc Donald’s Baw --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*