# McMullen’s Pubs — user reviews > 69 indexed App Store user reviews of McMullen’s Pubs by MCMULLEN'S OF HERTFORD LIMITED, rated 4.50/5 from 406 ratings. - Source: https://appshunter.io/ios/app/mcmullens-pubs/id1560363443/reviews - App overview in markdown: https://appshunter.io/ios/app/mcmullens-pubs/id1560363443.md - Rating breakdown: 5★ 307 · 4★ 55 · 3★ 16 · 2★ 8 · 1★ 20 ## What do users think of McMullen’s Pubs? Overall sentiment: mixed **Pros** - 👍 Friendly and welcoming staff - 🍔 Delicious food and quality drinks - 📱 Easy-to-use app interface (when working) - 🎵 Great atmosphere with live music - 👨‍👩‍👧‍👦 Family-friendly venue with play areas - 🚀 Quick ordering process (for some users) - 😊 Excellent customer service from named staff members **Cons** - 🐛 App frequently crashes and hangs - 📡 Poor WiFi connectivity in venues - ⏱️ Slow app performance and loading times - 🔐 Problematic 2FA authentication system - 💳 Payment processing issues (card entry, Amex not accepted) - 😤 Forced app-only ordering removes table service - 🚫 Menu items frequently unavailable to order - 🔧 Inconsistent app functionality across locations - 📵 No offline ordering capability - 💰 Pricing concerns (small portions for high cost) **Commonly reported bugs** - Guest checkout hangs and fails to complete - Manual credit card entry throws errors - Card scan feature non-functional - 2FA verification codes arrive too slowly - App only shows drinks menu, not food menu - Menu shows items as unavailable to order - App fails to load or responds very slowly - WiFi connectivity causes app timeouts - Password setup and account creation issues - App freezes after requesting code resend **Most requested features** - Option to remove ingredients from meals - Ability to order glasses of wine (not just bottles) - Custom requests/notes field for orders - Web-based ordering alternative to app - SMS and WhatsApp 2FA options - Support for more payment methods (Amex) - Traditional table service option - Faster email verification codes for 2FA - Remove ice and fruit customization options - Better WiFi infrastructure in venues ## Newest reviews (10 of 69) ### 3/5 — Options to remove ice *2024-09-29, version 1.5.0* The general feel and layout of the app is for the most part intuitive and attractive. There are rarely issues however both the option to remove ice and fruit, and the option to add a message or request (even one with the caveat of not being legally binding) would be a great improvement. ### 3/5 — Ok app *2024-09-01, version 1.5.0* Need to be able to alter ingredients of meals ### 1/5 — Login is basically useless due to slow 2FA *2024-03-17, version 1.4.0* This app is a canonical example of how to piss your users off with a poorly implemented 2FA scheme. Problems: 1. Restaurant has no 4G or 5G coverage so you have to connect to WiFi, and this means no SMS based 2FA, so you’re reliant on email. 2. Email confirmation codes take a long time to come through: minutes in fact. They’ll probably say this is a limitation of email. Yes, and no: why can other services that use email as the second factor, like Zoom or TooGoodToGo reliably deliver to email within seconds for 2FA? 3. This causes a couple of other problems. You’ll get fed up and request they resend the verification code. But, when you do this, the new email (which won’t arrive for several minutes at least) will contain a different verification code to the one you’re still waiting for. So when you finally do get a verification code email it will be the first (now expired) code, not the one you actually need, so you still won’t be able to log in. 4. From here, at least on iOS, there’s no way back to the screen where you can choose to checkout as a guest with quitting the app, and restarting it. Mercifullly, at least it will remember what you had in your basket when you do this. If you’re going to force 2FA on users then the code for the second factor needs to be delivered within seconds at the outside. If you can’t do that you’ve no business requiring 2FA. You should also offer WhatsApp and SMS as options (WhatsApp is really an alternative to SMS in situations where WiFi is the only connectivity option). What we have at the moment is the result of some real amateur hour event driven software architecture that offers a user experience that is incredibly poor. Nobody cares how great you think your software architecture is: if it can’t deliver a great user experience it’s a failure and more fool you for the no doubt considerable sum of money you spent building it. ### 5/5 — Robb n Tracey *2024-02-17, version 1.4.0* All good thanks lovely Saturday afternoon with the family Thanks ### 5/5 — 1st trip to the pub this year! HAHA *2024-01-01, version 1.4.0* Lovely, friendly staff. Few drinks not available, guess to be expected after festive period. Nice and relaxed atmosphere on New Year’s Day lunch time. ### 1/5 — Piehands *2023-09-09, version 1.2.0* Very basic app. Can’t order glasses of wine, only bottles and can’t make Vegan friendly dishes vegan by having the option to remove ingredients. Don’t bother with the app ### 5/5 — Easy peasey *2023-08-10, version 1.2.0* Easy to use app and good choice ### 1/5 — App Not Functioning *2023-07-19, version 1.2.0* At Warbler on Wharf MK the App only offered drinks menu not food. Whilst staff say it should work, it didn’t today. ### 1/5 — User enemy UI *2023-07-06, version 1.2.0* Please fix the UI. Very bad experience i have ever had in an app! ### 2/5 — Easier to order at the bar *2023-06-19, version 1.2.0* Popped in to the delightful Old Bank Of England on a rare visit to London. Fancied a bite to eat. When I opened the menu I proudly displayed a qr code with the invitation to download app and order. Which I duly did, although when I tried to order via the app, I got a message saying not ready to order from app 😂 ## Most critical reviews (10 lowest-rated) ### 1/5 — Old technology *2026-04-08, version 1.7.0* Loading menus prior to being able to order is slow and cumbersome. Search feature doesn’t give a good return. Dump the app! ### 1/5 — Guest checkout doesn’t work *2025-07-25, version 1.6.0* Tried multiple times and guest checkout just hangs, worked when I registered ### 1/5 — Credit card entry is poor *2025-06-18, version 1.6.0* Entering the card manually throws an error. The scan features doesn’t work ### 1/5 — App Download and Order Experience is Awful! *2025-05-27* Never have we experienced such a hassle to place an order at a restaurant. We won’t be back. Not employing staff to wait on tables is costing this place business. ### 1/5 — Lord of bath *2025-04-19, version 1.6.0* I just wanted a pint didn’t realise I had to use a app I am 85 years old ### 1/5 — Complicated *2024-11-18, version 1.5.0* Having to join the the the WiFi and then the app is far to complicated ### 1/5 — Payment issue *2024-10-12, version 1.5.0* Doesn’t take Amex - boo ### 1/5 — First time *2024-05-13* No one to inform of seating, nor ordering. No where to inform of how to cook and burger was overdone/dry. Asked for water, no water. Overall, not a fan. Order by the app is not great. Go somewhere else. ### 1/5 — Nothing available to order… *2024-05-11, version 1.4.0* In Town and Gown Cambridge, was told to download the app to order and anything we try to order says “unavailable to order high street menu”… so pretty pointless using!! ### 1/5 — Another app nobody needs *2024-04-13, version 1.4.0* Businesses please take notice, a website does the same job, except then I wouldn’t need to download more clutter. Not everything needs to be an app. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to order *2026-05-01, version 1.7.0* Very good quality ### 5/5 — Great spot *2026-04-25* Great beer and food ### 5/5 — 5 stars *2026-04-08, version 1.7.0* Just so sunny ### 5/5 — Angel *2026-01-31, version 1.6.0* Great friendly pub ### 5/5 — Chicken wings not gold chicken wings *2025-08-24, version 1.6.0* Very disappointed 4 wings for £6:45!!! 6 or 8 would be the norm this is a rip off!! ### 5/5 — Dave *2025-06-21, version 1.6.0* The team are incredibly welcoming and Tilly especially made our last visit such a pleasure. Great beer, delicious food, exceptional service. What more could you ask for? ### 5/5 — Perfect! *2025-05-17, version 1.6.0* Lovely pub with play area for the children . App really easy to use to order food and drink to the table . Food extremely tasty will come again . ### 5/5 — great service *2024-10-11, version 1.5.0* my waitress hana was brilliant, so polite and helpful ### 5/5 — Mid Afternoon Peaceful *2024-09-24, version 1.5.0* Great Music and peaceful atmosphere just after lunch and Bob provides the doggy treats after my dog walk! Love it! ### 5/5 — Orange tree Stevenage / Hitchin *2024-05-26, version 1.4.0* Pub was packed with happy friendly patrons of all ages all enjoying the live music good food and drinks served by helpful staff with a smile --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*