# MDacne - Custom Acne Treatment — user reviews > 279 indexed App Store user reviews of MDacne by MDalgorithms Inc., rated 4.60/5 from 18,747 ratings. - Source: https://appshunter.io/ios/app/mdacne-custom-acne-treatment/id1044050208/reviews - App overview in markdown: https://appshunter.io/ios/app/mdacne-custom-acne-treatment/id1044050208.md - Rating breakdown: 5★ 15,514 · 4★ 1,488 · 3★ 516 · 2★ 203 · 1★ 1,026 ## What do users think of MDacne? Overall sentiment: mixed **Pros** - 💯 Excellent results - 🕰️ Fast improvements - 🤗 Helpful customer service - 🔍 Customized treatment - 📈 Tracks progress - 💰 Affordable - 🌱 Natural ingredients **Cons** - 💸 Expensive subscription - 🤒 Caused skin irritation - 🚫 Difficult to cancel - 📦 Shipping issues - 🤖 Poor customer service - 🤥 Fake reviews - 🤔 Inaccurate skin analysis **Commonly reported bugs** - App crashes and freezes - Unauthorized charges - Delayed or missing deliveries **Most requested features** - Option to purchase individual products - Ability to easily cancel subscription - More payment flexibility - Improved skin analysis accuracy ## Newest reviews (12 of 279) ### 3/5 — $84 charge *2026-07-10, version 16.2* Good product, your skin will get worse before better. There is a $84 charge about every 3 days that I did not know about ### 1/5 — Stole my money *2025-03-26, version 16.2* They stole from my card 60 dollars and now they don’t to returning my money ### 1/5 — What the hay *2025-03-17, version 16.2* I pressed the “start your treatment” button and it glitched me out of the app. ### 1/5 — TERRIBLE CUSTOMER SERVICE *2025-03-15, version 16.2* I never received my package and when I contacted them, they literally refuse to give me my refund. I had to call my bank to get my refund as soon as I ask the lady for my refund she literally ghosted me. This app is a scam. Don’t buy from here unless you’re prepared to not get your money back if anything goes wrong. ### 1/5 — Lies *2025-03-09, version 16.2* I took a picture to see my results and it said 7.1 acne. Two minutes later I used another email address and took another picture and the results were wayyy different. (4.2) this app is confusing ### 1/5 — Nope *2025-02-18, version 16.2* Dont do it yall… ### 1/5 — worse *2025-01-30, version 16.2* might just be me but it made me have a huge breakout and not only that it says it was gonna be $14 for delivery but then it takes out $20 from my account ### 1/5 — App glitches and closes *2025-01-19, version 16.2* Every time I start a conversation with a medical advisor the app always crashes and closes on me. That’s 98% of the time. It’s rare that I get to open, start and go back to the conversation to read what was sent to me. Do better MDAcne. Do better. ### 1/5 — money *2024-12-25, version 16.2* very scam likely and takes out money without specifying what it is even after canceling subscription ### 1/5 — … *2024-11-24, version 16.2* Automatically purchased before I had actually made a decision, very weird process for purchasing. Now I’m down 35$ because some mess leading buttons ### 1/5 — Cancel *2024-11-10, version 16.2* Been trying to cancel orders from here on out ### 1/5 — dont *2024-10-01, version 16.2* keeps taking my money away ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam *2026-08-09, version 16.2* If you end your subscription and then resubscribe the app automatically send you your last kit without consent. No confirmation, no opportunity to select your products, nothing. You are automatically charged and I’m being told I’m responsible for products shipped that I won’t use. It happened twice. They even admitted their app just does this. ### 1/5 — Made acne worse *2026-06-28, version 16.2* MDacne is a waste and a worthless acne product that made my acne much worse. I stopped using this product after no improvement after 3 months. Even before I started to use MDacne my face was more clear than when I stopped after almost 3 months. Don’t use this product, it’s a waste of time and money ### 1/5 — What.......... *2026-06-13, version 16.2* Do not get this app IT WONT let me go on the app I click the app I takes me out of the app ### 1/5 — Fraud *2026-05-05, version 16.2* these fools take 82$ from you and when you want to cancel the subscription you literally cant, i go to the settings and theres nothing, i try to get help from the ai thing and nothing theyre no help ### 1/5 — Not a good company *2026-01-27, version 16.2* Horrible company, Omds. I’ve ordered from these guys 2 months ago and they have been sending me emails saying the parcel has been delivered I’ve received nothing either they tricked you or scam u I’ve spent 30 pounds on my kit and they are telling me no refunds don’t make the same mistake I did ### 1/5 — Caused severe acne *2026-01-05, version 16.2* When I started using your products, they triggered acne and melasma on my face. I was not using the products to treat acne I only wanted a clean, clear face. I did not have breakouts prior to using the kits. I purchased three acne kits, and my skin never cleared up. Instead, it continued to get worse. Once I stopped using the products, I noticed that the breakouts stopped completely, and the melasma eventually went away after switching to a different product. When I tried using the creams from the acne kits again, I immediately noticed new bumps appearing. That’s when I realized the products themselves were likely causing the acne and melasma. Unfortunately, I feel like I wasted a lot of money on products that made my skin worse than it was before. Because of this experience, I will not be purchasing from this brand again. ### 1/5 — Charges you automatically *2025-11-04, version 16.2* This app charges automatically after you get the free trial products. I never wanted to sign up for this subscription, and when I went to cancel, the product was already on its way to my house. The return policy says you cannot return your package after 10 days of receiving it based on the shipping information, but I didn’t receive my package until 24 days after. That means I couldn’t return it in time, and they still charged me $80. ### 1/5 — THIS COMPANY IS RAN MY SCAMMERS *2025-10-09, version 16.2* I HAVE BEEN GETTING $78 from this company and I have received no product. This company is ran by scammers. I highly suggest no one buy anything from this company ever again. Do not waste your money buying anything from this company they will scam you I have been getting charged $78 constantly by this company. They don’t even have a customer service number that you can reach. They have an email highly highly unprofessional. I do not do not recommend getting anything from this company. ### 1/5 — Misleading *2025-07-02, version 16.2* Membership costs are extremely misleading, total showed $58 but they charged me $88 and the confirmation email conveniently doesnt list any prices. When i chatted support to resolve, it said it fakes a day for a response and I never got one so I had to start a complaint through my bank. ### 1/5 — Unclear subscription warning *2025-05-04, version 16.2* This app just took all this money out my account and don’t do refunds ## Most praised reviews (10 highest-rated) ### 5/5 — Waiting for the kit *2026-07-13, version 16.2* I just ordered the kit right now and I can’t wait for it to and try it ### 5/5 — Great Product *2026-05-17, version 16.2* I used it a while ago and it was honestly one of the best products I’ve ever purchased. I notice progress pretty quickly and had a great experience overall. Definitely something I’d recommend to others. (Second time renewing my membership) ### 5/5 — Amazing !!!!!! *2026-04-06, version 16.2* Helps so much I was struggling with hormonal acne but this helps so much just be patient and it will do magic and it doesn’t even take that long ### 5/5 — MDAcne you will live long *2026-01-04, version 16.2* I will give it 100 out of 10 . This is so best and i will give it 5 stars everyday . And truely it worked i see my face everyday with confidence ### 5/5 — No product ever worked but this *2026-01-03, version 16.2* My skin is the weirdest type , nothing till has ever suited me . My face was always full of spots and acne . i used to get one acne EVERY morning . When i saw this on insta, i never try because nothing works on my skin , but hell that adv changed my face that i always wished for all my 36 years . God bless whoever came with this formula. i really wish them long life. i can send them my pictures if anyone wants the proof. ### 5/5 — Thank you so much for clearing my acne (LIFE CHANGINGGGGG) *2025-07-08, version 16.2* 😁 ### 5/5 — Fake app *2024-11-29, version 16.2* Don’t use this application ### 5/5 — If I could give 1,000 starts I would *2024-11-07, version 16.2* I have had the best results ever thanks to this products. I’m in my 30s and still have acne problems but MDacne has helped clear up what issues I had. As well as the product the customer service is what really needs to be talked about. I lost my package and the post office was no help. Even though it was the mailman’s fault for delivering to the wrong address I was not able to file a claim. So it was as if I lost my kit for this month. I was devastated MDacne kept in contact over the week and is sending me another package to replace the one lost. I’ve never had a company do so much to make sure the customer was satisfied and I’m beyond it at this point I’ve mentioned MDacne to friends and I will keep recommending to anyone that asks what I use. Thank you MDacne for being the best and to anyone thinking if they should try it yes yes you should. ### 5/5 — 😘💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙 *2024-08-19, version 16.2* 💯💯💯💯💯💯💯💯💯💯💯💯💯💯 ### 5/5 — Md Acne is so generous *2024-07-10, version 16.2* I’ve been using Md acne for 3 months now and my skin has definitely improved. They give 10$ credits every month and its so affordable compared to other companies. You get to change the day you get your package delivered AND when it gets charged. MD acne is definitely something I rarely see these days with all the capitalism. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*