# MDHearing — user reviews > 52 indexed App Store user reviews of MDHearing by AN Direct US, Inc, rated 4.13/5 from 1,782 ratings. - Source: https://appshunter.io/ios/app/mdhearing/id1244278587/reviews - App overview in markdown: https://appshunter.io/ios/app/mdhearing/id1244278587.md - Rating breakdown: 5★ 950 · 4★ 361 · 3★ 209 · 2★ 82 · 1★ 106 ## What do users think of MDHearing? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Customizable settings - 💡 Helpful customer support **Cons** - 🐛 Connectivity issues - 🔋 Battery life problems - 🔇 Sound quality concerns **Commonly reported bugs** - App not recognizing hearing aids - Frequent disconnections - Hearing aid malfunctions **Most requested features** - More fine-tuning options - Improved Bluetooth connectivity - Longer battery life ## Newest reviews (15 of 52) ### 2/5 — Neo XS Pro *2025-01-06, version 3.5.1* This app does not support the Neo XS Pro as claimed in the app manual supplied with the device ### 4/5 — Only works part of the time *2024-10-08, version 3.5.0* The app only works part of the time. It will say one of my hearing aids is not connected when it is. Or just the opposite. I have to constantly adjust my settings according to when environment I am in. ### 4/5 — Review *2024-09-27, version 3.5.0* I am very pleased with your company. When I have an issue, your people are very professional. They work diligently until the issue is put to rest. I am well satisfied with your services and company. ### 3/5 — Mr Max aids *2024-07-22, version 3.4.0* Not a great investment. Fully charged lucky to get half hour. Always a problem finding left ear on App. So far disappointed. Will attempt to get replacements. ### 3/5 — Squeeling mostly in my right ear *2024-05-04, version 3.4.0* And bird chirping ### 3/5 — Incessant chirping is distracting *2024-01-23, version 3.4.0* I need help in stopping the chirping and sometimes the tips get stuck in my ears. Please have someone contact me who knows how to alleviate these problems. ### 4/5 — Works *2023-09-10, version 3.4.0* Works ok, especially for the price. ### 2/5 — Forget customer service *2023-05-20, version 3.4.0* Ask to speak to a Hearing Specialist and be told someone will be in touch within 3 days. Not my idea of service ### 1/5 — Cheap *2023-05-01, version 3.4.0* No Bluetooth for I tunes or phone calls ear pieces in wrong receivers ear plug came off in my ear had to go to urgent care to have it removed. Squealing sounds and chirping when people talk if you don’t keep them at lowest setting ### 2/5 — Miss the fine tuning options *2023-04-17, version 3.4.0* Has been over a year since they removed the fine tuning options from the app. Suspect the Volt Max doesn’t support them, so why can’t us Core owners have a version of the app that has the options? Waiting patiently to get a full featured app back again. ### 1/5 — Piece of crap *2023-03-03, version 3.4.0* Total junk battery sometimes go dead in a hour they pop and crackle every time you turn your head would never buy again or recommend them to anybody ### 3/5 — Haven’t had them long enough *2022-11-25, version 3.3.0* MD volt max….Only had these hearing aids for three days, a lot of chirping in right ear only. Changed tips from open to closed. Trying to work it out with volume control and program selection without much luck. Seem to work but not real sure if I like them. Thanks ### 1/5 — Useless *2022-10-26, version 3.2.0* This app is useless! Will not connect with my hearing aids. Says they can’t be found I’ve followed the directions and it’s always the same. I like the hearing aids but this app is junk! ### 3/5 — Lost functionality *2022-09-30, version 3.2.0* I’ve been using this app for my Core Hearing Aids for about seven years. I’m disappointed that in the last two updates to the app, they eliminated the capability to customize the four programs. I liked being able to adjust noise cancellation and directionality on the fly. But that’s really my only complaint. Before these updates I would have given five stars, and will again if they restore this functionality! ### 2/5 — Feedback *2022-04-17, version 3.0.1* Had these hearing aids for about a year. From the beginning, if I have them turned up high enough to understand conversations, they produce a high pitched whistling that annoys others in the room. At their advice, I switched to other ends and reprogrammed, but have the same issue. Customer support never called back after I made these changes. Recommend picking a different hearing aid company. ## Most critical reviews (10 lowest-rated) ### 1/5 — Feedback *2025-07-05, version 3.7.1* At lowest setting feedback. Apple air Pods work better! ### 1/5 — Nothing but trouble. *2025-05-27, version 3.7.1* I just wrote a review, but it was so long that it dropped me out of this review site and I can’t find it. I bought the Neo XS pro in ear with the app, and had nothing but trouble with it squealing in my left ear. I tried every dome that MD makes for this hearing aid and nothing worked. my wife had major cancer problems and died during the process of trying to get these ear pieces to work. The support team was nice enough to extend my trial. Period. A couple of times. On my last call I told the person that I was sick of messing with these and I was gonna return them for a refund. The lady on the phone talked me into getting the outside the Ear hearing aid with a new 45 day trial. I’m waiting for those now. Unfortunately, I have to have my right knee replaced for the second time within a year and a half and it’s gonna be right in that trial period So I may have to get an extension on the outside the ear hearing aid’s. ### 1/5 — Neo XS Pro app does not work *2025-02-04, version 3.6.0* I ordered the new Neo XS pro so I could use the app to control the four modes. The app will not stay connected after 10 minutes I was told. If the battery is fully charged, you can connect & change the modes and volume. After it disconnects, you cannot reconnect to change the mode or volume without recharging. This is useless if you are in a restaurant and need to change the mode. Very disappointed. The aids themself are quite good, so why pay extra for the pro version that does not work! ### 1/5 — No connection *2025-02-01, version 3.6.0* It won’t connect to the left ear unless I hold my phone to my left ear. Right is no problem ### 1/5 — Too much of a hassle *2024-10-19, version 3.5.0* I just received my Volt Max2 and installed the app. I took my hearing test with the app and after that the hearing aids stopped working. The volume went so low that when I wear them I hear less. And now the left aid isn’t connecting. I have other hearing aids from Costco that were $3000 and thought I’d give these a try since the price was $600. I’m not pleased that they aren’t working properly. ### 1/5 — Junk *2024-10-09, version 3.5.0* These hearings aides are a piece of junk. They don’t work right even after changing the tubes. ### 1/5 — Terrible *2024-07-24, version 3.4.0* Just terrible, absolutely terrible. Bluetooth is disgusting and doesn't connect to my phone and the only way to use your hearing aids...is via bluetooth. Hearing aids should be free and companies like this need to be shut down. Stop exploiting old people. I'm young and Deaf so I see right through your bull. ### 1/5 — Issues - no responses from customer service *2024-01-23, version 3.4.0* I have to turn volume all the way down to minimize the popping/ cutting in&out. When volume is up higher, it pops/snaps more. It’s very annoying. Yesterday, the right one went dead after about 4 hours. Put BOTH back on to charge. We’ve tried calling for customer service, and emailed with no communication back. First night I tried ‘em (Friday) other people in room could hear them popping/ squealing too. When they’re popping if wife is close by me, she can hear it too when we’re watching tv. I’m not giving up on them yet, so I’ll keep using & trying to get used to. It’s as if they’re shutting off & then right back on making that popping noise. I Hope customer service gets back with me. ### 1/5 — The Hearing Test App that does Absolutely Nothing *2023-06-14, version 3.4.0* Apple needs to banning these scammers apps ### 1/5 — Very frustrated *2023-05-16, version 3.4.0* The hearing aids don’t stay connected to my phone. It searches for them finds them and when I switch to another app it loses the connection. I leave the app running even when I using other apps. I can’t do phone calls and I have gone through all of the settings on my phone, but I haven’t found anything to let me change a setting to turn on a connection. The earpieces are too small and don’t stay snug in my ears. I’m on the verge of just sending it back for a full refund. I have an iPhone Xr. ## Most praised reviews (10 highest-rated) ### 5/5 — Volt max *2024-03-10, version 3.4.0* So far I’m happy with the volt max. Still learning how to use them. ### 5/5 — MD Hearing Aids *2023-11-27, version 3.4.0* I have been wearing hearing aids for 18 years and the new MD volts are probably the best that I’ve ever had. I like the fact that I can adjust my hearing through my phone. I can personalize my hearing aids through my phone, or I can call customer service and get a call back and not have to wait a long time. MD Hearing is the way to go. ### 5/5 — MD hearing aid Volt Max *2023-11-05, version 3.4.0* I have been wearing hearing aids for over 20 years and have been through behind the ear and in the canal types of aids. I have found the vault max to be better than anything I have tried before. Ease of use and superior customer support make a big difference when wearing hearing aids. I heartily recommend this hearing aid and the company. Their customer support is almost instantaneous and maximizes customer satisfaction. ### 5/5 — ND VOLT MAX *2023-08-20, version 3.4.0* I had a great amount of feedback when I first got the hearing aids. Had trouble with one hearing aid called in and they sent me a new one and also a new charger. The battery would run down fast The new aid was much better. Had to replace the domes after trying all that was sent to me to begin with still got feed back finally a girl on the phone recommended the AA double dome that lessoned the feedback I called in again and one of the girls recommended to get some E oil and put that on the outside of the domes this was a big help. I used the help on the app about four times. I probably talked to about ten people on the phone all were a big help. I do not remember all their names but some I do remember were Nichol and Chad I talked to them both twice. I also most gave up on the hearing aids but the people on the phone gave me encouragement enough to make me keep on trying. I now can understand what my family is saying when they a in the next room about 25 feet away. I like the control you get from the app. I am now happy and thank all the phone people that helped me to get them working good. I do have high hearing loss. ### 5/5 — New MD Max *2022-07-27, version 3.1.1* I have had the new Max hearing aids 5 days and the are GRRRRREEAT! I'd recommend them to any one needing hearing aids. Have had a few hearing aids and these by far are the best I'm happy happy happy! ### 5/5 — Why I like MD Hearing AIDS *2021-12-14, version 2.1.6* I have the Core model, I had Miracle Ear but they wanted $4000 for an up grade, I donated those aids and went with MD AIDS. Through getting wet to software issues to changing ear cups alleviating the plugged ear feeling, the staff worked with me at little or no additional charge. The software is easy to work and program can be tweaked as needed as conditions warrant. A fine product, enjoy👍🏻 ### 5/5 — Amazing *2021-12-12, version 2.1.6* So nice to hear the sounds of the city. My TV is not blasting at full volume. So easy to use to use. I was worried that my spasming hand would be a problem with these little things but working out fine after a few tries. ### 5/5 — MM Hearing Core *2021-10-13, version 2.1.5* I used expensive hearing aids for many years. I love my MD Hearing Core aids. Everything is under MY control. I make any needed adjustments with my iPhone and your AAP. The four hearing environment programs work great. The individual-ear volume control is perfect. ### 5/5 — Me hearing aids *2020-06-15, version 2.1.4* I really like them they just work I had cheap amazon ones poor sound quality glad We bought them ### 5/5 — Outstanding! *2019-12-17, version 1.5.2* 5th pair of aids. Main problems with others were the audiologists in the middle—morons and crooks. These are perfect! I don’t notice any hearing loss and my wife is even telling her friends I can hear her again. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*