# Mealeo: Takeout & Delivery — user reviews > 65 indexed App Store user reviews of Mealeo by Mealeo Inc, rated 4.80/5 from 3,032 ratings. - Source: https://appshunter.io/ios/app/mealeo-takeout-and-delivery/id688713217/reviews - App overview in markdown: https://appshunter.io/ios/app/mealeo-takeout-and-delivery/id688713217.md - Rating breakdown: 5★ 2,713 · 4★ 212 · 3★ 45 · 2★ 14 · 1★ 48 ## What do users think of Mealeo? Overall sentiment: mixed **Pros** - 🚀 Fast delivery - 👍 Great local restaurants - 💡 Rewards program - 👍 Reliable service - 👍 Friendly drivers - 👍 User-friendly app **Cons** - 🐛 Glitchy app - 💰 High fees and service charges - 🕰️ Slow delivery times - 🔍 Limited restaurant selection - 🤯 Poor customer service - 🤬 Incorrect/missing orders **Commonly reported bugs** - Inability to delete items from cart - App crashes when adding toppings - Password reset issues - Incorrect location detection **Most requested features** - Add more restaurant options - Improve app functionality and stability - Provide better delivery tracking and updates - Offer more payment options (e.g., cash for pickup) - Simplify the refund/credit process for issues ## Newest reviews (10 of 65) ### 2/5 — This used to be the best way to get food delivered, now it’s terrible. *2026-08-31, version 6.0.8* We’ve been using this app for years and it was wonderful. Within the last 12 months, it has gotten horrible! The drivers are terrible. They don’t listen to directions on where or how to deliver the food. The company takes no responsibility for it either! ### 3/5 — Ordering *2026-04-04, version 6.0.8* The Mealeo app has added too many ways to try and put payments in. The verification process is ridiculous. ### 2/5 — Hard to order food *2025-09-09, version 6.0.4* Horrible app and very hard to order good. Doesn’t accept certain cards and is extremely fustrating🤬 ### 3/5 — Very small print *2024-07-30, version 5.8.9* Extremely hard to read menu items ### 2/5 — Glitchy App; Great Service *2024-03-04, version 5.8.2* App makes it impossible to delete items out of cart. I had to delete the entire app to start over several times to just delete items. Should t be this way. ### 3/5 — App is to expensive *2024-02-09, version 5.8.0* Service is decent but the fees have gotten to high. 16-18 dollar pizza costs more than double that to get delivered. ### 2/5 — Great delivery but at a cost *2023-01-22, version 4.0* I give the app two stars for that many reasons: the app is locally owned and uses local drivers, and it supports local business. However, that’s really all I can offer. I used Mealeo relatively commonly during the summer of 2022 and it wasn’t that bad. You can always expect to pay a premium for delivery - that’s the nature of the beast - but it’s become ludicrous. Now, deliveries have a service fee, a delivery fee, and auto-gratuity. I started up an order for Herbie’s Burgers in Albany, which I live right down the block from. My order total for the restaurant itself was $13.50 (double burger plus fries) but skyrocketed to $25 after all the Mealeo fees were applied while checking out. This is, unfortunately, what the app has become. It’s good for being a catering service to larger dinners with family and friends where the fees can be split among the group, but it’s laughably priced for delivering to individual patrons. I understand businesses are struggling to make a profit in the world of inflation we’re all experiencing, but when the act of delivery costs more than a full order then something is going on. Here’s hoping some changes happen because I genuinely would like to support a local app but not like this. ### 2/5 — Needs Improvement *2022-09-07, version 4.0* I downloaded the app because I liked the idea of using a local delivery service to order from my favorite local restaurants. However there aren’t very many restaurants and most of the ones listed aren’t even places I normally order from. I’m not sure how long Mealeo has been around, but I hope they’re able to expand in the future to include more places, particularly some of the many amazing and authentic Mexican restaurants in the area. Until then, this app is not for me. ### 2/5 — Drivers don’t care, bring the wrong stuff *2022-01-18, version 3.8* Drivers give 0 care. They deliver the wrong thing and blame the restaurant. When you deliver food, you confirm you have the right food. Do yourself a favor and order directly over the phone. That way the actual restaurant delivers it and instead of giving you excuses actually fixes it. Also tip with cash. They do not let you adjust the tip if the driver fails to deliver the right food. At least if you tip in cash they have to actually earn it. ### 5/5 — Features Better Restaurants *2021-11-01, version 3.8* Featus ## Most critical reviews (10 lowest-rated) ### 1/5 — Difficult *2026-08-02, version 6.0.8* Trying to order off of this app is extremely difficult. It should be made more user-friendly. ### 1/5 — Lack of support *2026-06-03, version 6.0.8* I wrote twice begging for help, with no response. Site is wickedly difficult. I still don’t know how to cancel order or remove items. I probably won’t use Mealeo again. ### 1/5 — Could not delete item *2025-06-27, version 6.0.4* I accidentally ordered the same thing twice. There was no way in the app to delete the extra item. ### 1/5 — Horrible delivery personnel *2025-03-07, version 6.0.2* The left our hot pizza on on porch in 20 degree weather without letting us know it was delivered. ### 1/5 — Poor app and worse service *2024-10-19, version 5.8.9* Here’s my review of the Mealeo app: Pro’s - can order food Con’s - poor app design (hitting search changes location; options often missing or fixed into making unnecessary options) - no live tracking or text updates - high fees and service charges (almost $20-$30 extra for delivery + tip) on top of price increases vs. restaurant pricing - everything is always an hour+ for delivery - can not get refunds easily for incorrect or missing items - customer service is email only - “moolah” rewards are minuscule ### 1/5 — Totally Broken *2024-02-03, version 5.7* I used to use this app multiple times a week and now it doesn’t even open even after uninstalling and reinstalling it. Screw the flashy animations and just get back to what you did best. ### 1/5 — Horrible coding *2023-12-23, version 4.0* The oops you gotta reset your password keeps popping up even though I am signed in. Who on earth coded this!? And when I tried to reset password, OK remained disabled. And when I clicked to dismiss the password oops dialog, I ended up accidentally pressing 30% tip button. This was a very frustrating experience. ### 1/5 — No Food No Refund No Response *2023-09-13, version 4.0* I used this ‘local’ app once 10 days ago. No food came. No refund was given. NO ONE HAS EVEN BOTHERED TO RESPOND OR REACH OUT AFTER SEVERAL REQUESTS. Since Sept 4th!!!!!! Awful Rip Off. ### 1/5 — They treat their employees like garbage. *2023-09-13, version 4.0* That’s it. That’s the review. They can’t keep track of their own shifts and punish people for their own system’s mistakes and auto-remove them for 24 hours or more. Do better Mealeo. ### 1/5 — OK App, Terrible Business Model *2023-03-24, version 4.0* Usually use apps like this to order from restaurants for pickup yet I am still paying a 10% fee on items? Get lost. I was pretty frustrated at first thinking restaurants in my area were jacking up the prices but it turns out it was the thieves in this app. If I was using the delivery service, sure okay fine but I'm ordering for pick up. Support your local businesses not local apps that skim off the top of other’s work. ## Most praised reviews (10 highest-rated) ### 5/5 — Love Mealeo *2024-03-08, version 5.8.2* Been using this service for years. Love that it is locally owned and operated. Always great service. ### 5/5 — These Folks Rock! *2024-03-01, version 5.8.2* Mealeo is our go to food delivery app, strong on stability, reliability and features. Love the latest version, lots of info easily available about your options for each restaurant. Lots of payment options and rewards too! ### 5/5 — Great Food Ordering App! *2023-07-12, version 4.0* I’ve used this a few times for just pickup orders but it’s pretty flawless. The interface is very simple to order and puts many many local favorite local restaurants at your fingertips. Not to mention I just found out about “Moolah!” their rewards program which gives you cash back on orders. Plan on using this more frequently now! ### 5/5 — Great app for supporting local restaurants *2022-12-03, version 4.0* I love using this app to support local restaurants. I’ve never had any problems with any orders or deliveries. Customer service is great and proactive. One time I placed an order for a restaurant that wasn’t actually able to deliver that afternoon and promptly got a call directly from Mealeo explaining the situation and refunded my money. ### 5/5 — Love Mealeo *2022-11-12, version 4.0* Mealeo is great! I've always had a smooth ordering experience and I love the "moolah" cash back system. ### 5/5 — Excellent *2022-09-02, version 4.0* Only complaint was one driver didn’t follow instructions but otherwise great service! ### 5/5 — Ordering *2022-08-11, version 4.0* The Mealeo app makes it easy to order from my favorite diner for a quick pick up lunch. ### 5/5 — Local *2022-07-15, version 4.0* Love Mealeo and the fact that they’re a local company with a bright owner, Blake Hanan. Who was a helluva shortstop at Shen and Siena Btw ! ### 5/5 — Mealeo Delivery Service *2022-02-06, version 3.9* This service tops the rest. They are local and always do an efficient job. They usually get to my house before the time allotted, which is great. And they came in the recent snow storm. Thankful for a good delivery service that goes above and beyond, so tip these guys well, they have to pay for gas too!! 👍 ### 5/5 — I Love Mealeo *2021-12-17, version 3.8* Great local company, reasonable delivery fees, very very nice drivers. Would love to see Nonna Maria’s or some high end Italian restaurant in the selection. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*