# Medallia Concierge App > Business messaging platform for real-time customer engagement and support. (iPhone/iPad app by Medallia.) - Source: https://appshunter.io/ios/app/medallia-concierge-app/id974264754 (this page in markdown: same URL + `.md`) - Developer: [Medallia](https://appshunter.io/developer/320816059) - Category: Business, Productivity - Price: Free - Rating: 2.20/5 from 29 App Store ratings · 13 written reviews indexed - Age rating: 4+ - Requires: iOS 14.0 · 55 MB - Languages: American English - Released: 2015-04-15 - Data updated: 2026-08-29 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/medallia-concierge-app/id974264754/reviews.md ## What is Medallia Concierge App? Everyone is messaging; your business should, too. The Medallia Concierge Business App helps businesses communicate with customers via texting and other mobile messaging channels. Medallia Concierge allows businesses to engage, support, and respond to customers in the new mobile messaging era. Medallia Concierge’s real-time enterprise platform works on any device and provides all the tools to deliver an instant, actionable, and seamless customer service experience. By combining the immediacy of chat with the flexibility of mobile, Medallia Concierge is enabling businesses to provide the “instant gratification” service that their customers increasingly expect across a number of industries including hospitality, retail, healthcare, and many more. Features include: • Create, view, receive, and reply to 2-way conversations in real-time • Seamlessly personalized messaging with templates and custom fields • Make your team more efficient with AI-driven messaging automation • Enhance and scale insights across all business units • Easily manage conversations with conversation filtering • Create important internal notes in any conversation • Toggle between multiple accounts and services The Medallia Concierge App is fully integrated with all of its products, including the Medallia Concierge web-based Dashboard and the Medallia Concierge API. All Medallia Concierge products are always in-sync across all devices. About Medallia Concierge Medallia Concierge pioneered the business messaging space in 2009 by being the first to offer business texting on its patented platform. Today over 1,000 businesses use Medallia Concierge, including Hyatt, Radisson, Whole Foods, Marriott and ZipCar. Medallia Concierge is the only company to offer simple yet powerful technology like messaging workflow, analytics, integrations, and automations. ## Key features - Real-time 2-way conversations - Personalized messaging with templates - AI-driven messaging automation - Conversation filtering - Internal notes - Multi-account management ## Recent user reviews (10 of 13) All indexed reviews: https://appshunter.io/ios/app/medallia-concierge-app/id974264754/reviews.md ### 1/5 — Always issues *2026-02-22* Always having issues trying to access the app. For some reason they have two accounts made for me, but only one of them works and then it spins out of control and I have to keep logging out and logging back in Extra expenses, to include attachments, not worth the fees. Looking for a replacement ### 1/5 — Doesn’t work *2025-11-29* Use this app for work and it’s stopped working so only use it on desktop now. Very inconvenient. Just a spinning circle when I open the app on iPhone. ### 1/5 — Can’t sign in *2025-05-27* Waste of time. ### 1/5 — Broken app *2025-02-21* This app has been broken for over a week now. Only the spinning wheel shows when you click into it. When I’ll this be addressed? ### 1/5 — Unreliable and hurts your business!! *2023-07-30* This is the worst platform EVER. Scheduled messages DO NOT WORK. We missed dozens of important communication messages with our paying guests. I would give it zero stars if I could and regret switching from our less expensive SMS. ### 1/5 — Bad Experience *2023-03-02* The customer service staff is a team of robots. First, they use robots for support, which is understandable, but then when you get to talk with a "person" they keep acting like robots - that's where it becomes abuse. Policies are this, charges are this, there is nothing I can do. They don't care about businesses. You get tons of extra charges with the service. There is no direct way to communicate with them so support is a pain. They do not offer any support on how you can use the service to level up your business. They just sell the software and they don't care afterward. Horrible way of doing business. I stopped using the service because is not worth it. I was a customer for a long time but then I realized I was paying for a service that is useful, I ended up paying for 6 months without using it. It's just those services that you think it would work but in the end, is a waste of money. Then you want to cancel because is useless and you need to pay an extra fee for cancellation. First, it's not worth it, second getting out of the contract is a pain. DO NOT GET INTO THIS TRAP. ### 2/5 — SSO Login *2022-04-21* I am trying to log in using my SSO from Radisson and it works but then stays in the login screen - instead of closing the log in screen after I am logged in, and going back to the app. Basically pulls up safari and stays in that so the app isn’t any different than safari and both are hard to read on a phone. ### 3/5 — Liked it but... *2017-01-22* Liked using Zingle at a few hotels but don't have a lot of customers. Switched to BlurtBox now for that reason. ### 2/5 — Update is buggy *2016-11-25* Latest update is buggy. Since 11/24/16 iOS app keeps crashing. ### 5/5 — Easiest way to manage communication with my customers. *2016-02-09* This app has changed the way I talk to my guests. They can text us when they need something and we're able to automate the response and handle the requests efficiently and timely. ## Frequently asked questions about Medallia Concierge App ### What is Medallia Concierge App used for? Medallia Concierge App is a business messaging platform that helps companies communicate with customers via texting and other mobile messaging channels. It allows for real-time engagement, support, and response to provide a seamless customer service experience. ### What industries can use Medallia Concierge App? The app is designed for various industries, including hospitality, retail, and healthcare. It aims to provide the instant gratification service that customers increasingly expect. ### How does Medallia Concierge App help businesses engage customers? It enables businesses to create, view, receive, and reply to 2-way conversations in real-time. Features like personalized messaging with templates and AI-driven automation enhance customer engagement. ### Is Medallia Concierge App integrated with other Medallia products? Yes, the Medallia Concierge App is fully integrated with the Medallia Concierge web-based Dashboard and the Medallia Concierge API. All products remain synchronized across devices. ### What is the update frequency for Medallia Concierge App? The app was last updated on June 18, 2024, indicating regular updates to improve functionality and reliability. ### What devices support Medallia Concierge App? Medallia Concierge App is available on iPhone, iPad, and iPod, making it accessible across multiple Apple devices. ### What is the user rating for Medallia Concierge App? The app has a rating of 2.3 stars from 27 ratings, suggesting mixed user sentiment. It is important to consider user feedback when evaluating its performance. ### Does Medallia Concierge App have ads? No, the Medallia Concierge App does not contain advertisements. It is a free application focused on providing business communication tools without ad interruptions. ## Version history (last 5 releases) ### 3.8.15 — 2024-06-18 We update the Medallia Concierge app regularly to make it faster and more stable for you. This version includes bug fixes. ### 3.8.14 — 2024-04-09 We update the Medallia Concierge app regularly to make it faster and more stable for you. This version includes bug fixes. ### 3.8.13 — 2024-02-12 We update the Medallia Concierge app regularly to make it faster and more stable for you. This version includes bug fixes. ### 3.8.12 — 2023-12-14 We update the Medallia Concierge app regularly to make it faster and more stable for you. This version includes bug fixes and performance improvements. ### 3.8.11 — 2023-11-27 We update the Medallia Concierge app regularly to make it faster and more stable for you. This version includes bug fixes and performance improvements. ## Apps similar to Medallia Concierge App | App | Rating | Price | Category | | --- | --- | --- | --- | | [Hotel Effectiveness](https://appshunter.io/ios/app/hotel-effectiveness/id1456017147) | 4.1 (23) | Free | Business | | [Agoda Partner Portal (YCS)](https://appshunter.io/ios/app/agoda-partner-portal-ycs/id1334645772) | 4.6 (344) | Free | Business | | [Expedia Group Partner Central](https://appshunter.io/ios/app/expedia-group-partner-central/id987675995) | 4.5 (7,164) | Free | Business | | [IN-Gauge Hospitality](https://appshunter.io/ios/app/in-gauge-hospitality/id1458750425) | 5.0 (10) | Free | Business | | [FORM OpX (Form.com)](https://appshunter.io/ios/app/form-opx-formcom/id1485417512) | 2.6 (50) | Free | Business | | [ChoiceConnect by Choice Hotels](https://appshunter.io/ios/app/choiceconnect-by-choice-hotels/id6754412388) | 5.0 (2) | Free | Business | ## More apps by Medallia - [Vodafone NPS](https://appshunter.io/ios/app/vodafone-nps/id1110812276) - [CaptureMe](https://appshunter.io/ios/app/captureme/id1277036775) - [Medallia Mobile 3](https://appshunter.io/ios/app/medallia-mobile-3/id1295958601) - [Medallia Digital Chameleon](https://appshunter.io/ios/app/medallia-digital-chameleon/id1367367238) - [Medallia Ideas](https://appshunter.io/ios/app/medallia-ideas/id1459270894) All apps by Medallia: https://appshunter.io/developer/320816059 ## Related topics [medallia concierge app](https://appshunter.io/ios/topics/medallia-concierge-app) · [bellhopt concierge](https://appshunter.io/ios/topics/bellhopt-concierge) · [ocierge](https://appshunter.io/ios/topics/ocierge) · [concierge](https://appshunter.io/ios/topics/concierge) · [concierge app](https://appshunter.io/ios/topics/concierge-app) · [medallia](https://appshunter.io/ios/topics/medallia) · [vagaro customer app](https://appshunter.io/ios/topics/vagaro-customer-app) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*