# Medallia Mobile 3 — Activate Employees Anywhere

> Real-time customer feedback and action tool for employee empowerment. (iPhone/iPad app by Medallia.)

- Source: https://appshunter.io/ios/app/medallia-mobile-3/id1295958601 (this page in markdown: same URL + `.md`)
- Developer: [Medallia](https://appshunter.io/developer/320816059)
- Category: Business
- Price: Free
- Rating: 4.10/5 from 823 App Store ratings · 210 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 21 MB
- Languages: American English, Czech, Danish, Dutch, Finnish, French (France), German (Germany), Italian, Japanese, Korean and 9 more
- Released: 2018-07-28
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/medallia-mobile-3/id1295958601/reviews.md

## What is Medallia Mobile 3?

Medallia Mobile is the ultimate tool for closing the loop with customers fast. New role-based dashboards, streamlined workflows, and built-in alerts put real power in the hands of your workforce to take quick action on trends or feedback in real-time.

Listening and responding to feedback becomes a habit when you bring the customer experience to employees at all levels with an intuitive interface and the ability to access this critical information anywhere, anytime:

Role-based dashboards mean instant access to the most relevant, fine-tuned CX metrics for every employee
- Close the loop fast via email and phone
- Call customers back and record call results
- Quick email replies with starter templates, or forward to colleagues
- View, close, or reopen alerts
- Optimized case management actions and ability to assign a case to user and/or role
- Consistent look and feel between mobile and web with common modules that have the same behavior and user-defined filters in both

Self-service administration makes it easy to set up and build dashboards for each role, aligning every employee with their most important customer experience metrics. Users can then view individual customer feedback and see the full context of each response along with related case management activities. 

Medallia Mobile 3 is built with the Medallia Alchemy design system to provide a consistent, fundamentally better user experience between mobile and desktop. And support for Single Sign-on, Pincode/Touch ID, and Enterprise Mobility Management platforms makes it easy to manage user access across your organization from one place. 

Download Medallia Mobile 3 today to activate your employees everywhere by putting real power into the hands of your mobile workforce. 

About Medallia:

Medallia Mobile provides access to the Medallia Enterprise Feedback Management solutions used by Global 2000 companies around the world to track customer satisfaction. 

Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global financial services, retail, high-tech, business-to-business, and hotel companies.

## Key features

- Role-based dashboards
- Real-time alerts
- Close the loop via email/phone
- Case management
- Customer feedback access
- Single Sign-on support

## What do users think of Medallia Mobile 3?

Overall sentiment: negative

**Pros**

- 🚀 Easy to use
- 👍 Intuitive interface
- 🚀 Responsive app
- 👍 Helpful for work

**Cons**

- 🐛 Frequent crashes
- 🐛 Login issues
- 🐛 Notifications not working
- 🐛 Unreliable performance
- 🐛 Filters not working properly
- 🐛 Inability to see full comments

**Commonly reported bugs**

- App keeps logging out users
- Errors when trying to log in
- Inability to view full survey responses
- Ranker section not functioning
- Inconsistent app behavior after updates

**Most requested features**

- Dark mode option
- iPad support
- Customizable dashboard
- Improved notification system

## Recent user reviews (10 of 210)

All indexed reviews: https://appshunter.io/ios/app/medallia-mobile-3/id1295958601/reviews.md

### 1/5 — Notifications

*2026-08-09, version 3.21.0*

Ever since updating your the new version notifications cannot be configured on mobile. It brings you to settings, but no settings are available

### 2/5 — Recent update

*2026-08-04, version 3.21.0*

Seems like the application is broken as I have all notifications turned on and I still do not get notified when there is a new survey please fix this issue it’s an important application for my job. Thanks

### 5/5 — Great App!

*2026-06-13, version 3.20.1*

Solid App!

### 1/5 — Junk

*2026-04-09, version 3.20.1*

Filters don’t carry over between tab switches. Push notifications intermittently work.

### 3/5 — New bug?

*2026-03-20, version 3.20.1*

This week it has started asking me to set up a new PIN every single time I open the app.
Every time.
Even if I set up a new pin and closed the app four seconds ago, if I reopen the app, it asks again for me to set up a new PIN.

### 1/5 — Bit frustrating scoreboard

*2026-01-28, version 3.20.0*

My score board keeps disappearing; frustrating that I take time to make different score boards then have to keep setting up. Also it continuously logs me out each out and have to keep signing in.

### 2/5 — Good but issues

*2025-10-21, version 3.19.0*

Good app, but keeps logging me out every couple of days. Makes it quite useless when I can’t get notified when logged out.

### 1/5 — Not reliable, login issues

*2025-07-08, version 3.18.8*

I have to delete and redownload this app several times thru the year and I missed an important notification and ended up paying hefty penalties for not responding in time due their notifications issue

### 5/5 — Funciona

*2025-01-17, version 3.18.6*

Soy trabajador de Alsea y pues sirve para lo que es

### 2/5 — Unreliable

*2024-12-08, version 3.18.5*

Data does not update with accurate results for several weeks at a time. I would expect better performance, unless I need to update software or use a different version.

## Frequently asked questions about Medallia Mobile 3

### What does Medallia Mobile 3 do?

Medallia Mobile 3 is a tool designed to empower employees by providing real-time access to customer feedback and enabling quick action. It offers role-based dashboards, streamlined workflows, and alerts to help users address customer trends and concerns efficiently.

### What are the key features of Medallia Mobile 3?

Key features include role-based dashboards for relevant CX metrics, the ability to close the loop with customers via email and phone, case management actions, viewing customer feedback with full context, and support for single sign-on and biometric authentication.

### Is Medallia Mobile 3 free to use?

Based on the provided information, the app is available for free. It is designed to provide access to Medallia Enterprise Feedback Management solutions.

### Who is the target audience for this app?

The app is intended for employees at all levels within an organization, particularly those in customer-facing roles or management positions who need to monitor and act on customer experience metrics. It aims to activate employees everywhere by putting critical information into their hands.

### What kind of companies use Medallia's solutions?

Medallia's enterprise feedback management solutions are used by Global 2000 companies worldwide. These include global financial services, retail, high-tech, business-to-business, and hotel companies that aim to gather, monitor, and act on feedback from customers, partners, and employees.

## Version history (last 5 releases)

### 3.21.0 — 2026-07-13

We update the Medallia mobile app regularly to make it faster and more stable for you.
This version includes bug fixes and performance improvements.

### 3.20.1 — 2026-01-30

We update the Medallia mobile app regularly to make it faster and more stable for you.
This version includes bug fixes and performance improvements.

### 3.20.0 — 2026-01-12

We update the Medallia mobile app regularly to make it faster and more stable for you.
This version includes bug fixes and performance improvements.

### 3.19.0 — 2025-07-31

We update the Medallia mobile app regularly to make it faster and more stable for you.

This version includes a new email editor UI, refresh of user customizable dashboards with support for root cause assist, accessibility enhancements, bug fixes, and performance improvements.

### 3.18.8 — 2025-05-21

We update the Medallia mobile app regularly to make it faster and more stable for you.

This version includes bug fixes and performance improvements.

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All apps by Medallia: https://appshunter.io/developer/320816059

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*