# Medanta eCLINIC — user reviews > 36 indexed App Store user reviews of Medanta eCLINIC by GLOBAL HEALTH PRIVATE LIMITED, rated 2.40/5 from 98 ratings. - Source: https://appshunter.io/ios/app/medanta-eclinic/id1253401043/reviews - App overview in markdown: https://appshunter.io/ios/app/medanta-eclinic/id1253401043.md - Rating breakdown: 5★ 3 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 3 ## Newest reviews (15 of 36) ### 1/5 — Unable to proceed, it’s just processing and allowing to accept or cancel on terms and conditions *2023-04-19* Unable to proceed through terms and conditions, it’s just processing and allowing to accept or cancel on terms and conditions ### 1/5 — Worst app *2022-10-20, version 1.42* Not as per industry standards ### 1/5 — Not compatible with IOS *2022-08-29, version 1.41* Rubbish app… doesn’t work on iphone ### 1/5 — Keeps on loading on terms and condition pop up *2022-06-27* The screen is keeps on loading on terms amd condition pop up when logged in for first time. Could not move further. **Developer response:** Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further. ### 1/5 — Pathetic *2022-02-12* I couldn’t believe such a premier health care service has this non responsive interface. Even whitehat junior kid could com up with better app. 1. Not able to add patient 2. Even after payment no status appears **Developer response:** Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further. ### 1/5 — Horrible App ! Don’t know who created it ! *2022-02-10* Horrible app !! They cancel the appointments from their end & there is no option to reschedule & as you have already done the payment, so you just have to wait for the payment to reflect back in your account. There is no visibility if you will get your money back. The appointment got cancelled twice with no visibility of me if the payments are initiated back in my account or not. Please get better developers who can actually do a proper job & have common sense & can build something which makes people’s life easy ! Have some empathy for the people who are booking appointments from your app as they are already spending so much on the treatment/health. **Developer response:** Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further. ### 1/5 — Not at all user friendly *2022-01-03* Terms and condition is buffering and not even cancelling or accepting. Please fix the bug. I wanted to have my RTPCR report from there but of no use. Not as per the expectation and standards. **Developer response:** Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further. ### 1/5 — Hospital to chor hai *2021-05-19, version 1.27* App to thk hi h magar hospital to chor hai. ### 1/5 — Totally waste of time *2020-12-23* I never got OTP on my registered mobile & on registered email address for login in this app even after asking it’s helpline numbers and email. They provided me the link for appointment fee which I paid online and amount debited from my account but they informed me payment failed. Very bad experience. **Developer response:** Hi Mr Jaswant, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further. ### 1/5 — How to view and send downloaded report? *2020-11-07* Unable to find the downloaded report.. please help.. will change the rating **Developer response:** Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further. ### 1/5 — Bugs *2020-07-31, version 1.16* So many bugs, please work on it ### 1/5 — Update *2020-06-12, version 1.14* Unable to use as message comes: Newer and better version is now available. Update your app now. ### 1/5 — Not working properly *2020-06-09, version 1.14* Unable to add family member ### 1/5 — Poor App support *2020-05-09* Have been trying to get payment issues sorted out but really poor app support Multiple emails several folllow ups did not help and moreover the app prevents from further appointments making it realy tuff for patients. **Developer response:** Hi Mr. Nicks, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further. ### 1/5 — Performance *2020-01-29, version 1.9* The app is substandard. It never works! Reports barely get uploaded. Appointment requests are never responded to! ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor app that does mot work *2025-02-01, version 1.52* Its a scam. Why the app download. Reports should be simply be downloadable. OTPs dont come A nightmare to get your own reports ### 1/5 — Worst app ever *2024-08-05, version 1.50* The app is so bad that it takes forever to log in and show me the reports. It just needs to do that only. Not play a video, not update anything every minute. It just needs to show a pdf and it fails to do that too. The developer just had 1 job to do. Bhai YouTube se ek tutorial bhi follow kar leta na to ye app jada acha bana leta. 3rd division pass developer aur usse bhi ghatiya is hospital ka owner. Bhai asthetics me kam kharcha kar ke thoda app pe kharcha kar leta to mujhe zarurat nahi hoti ye review dene ki. ### 1/5 — Unable to switch family member profile *2024-07-13* Dear team I am trying to switch my family member profile in a single app but it’s not working in IOS kindly check it and solve it. **Developer response:** Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further. ### 1/5 — Can’t login *2024-01-25, version 1.47* No otp comes- tried multiple times- can’t access my records ### 1/5 — Common delay of 1 hour to meet doctor even after taken proper appointment a day before. *2023-09-04, version 1.47* Dear team, I Vimal kumar singh son of Patient Chandrawati Devi (Patient ID- BP00112***) continuously facing this issue that doctor is not available as he didn’t have idea about his appointments with patients and the have leave chamber and he will come after an hour. Today i have my 3rd appointment with Dr Tarique Naiyer Jamil at 12:30 and i am still waiting for him and expected time given is 2:15 PM, every time i have faced this issue. This is unexpected from a repotted institution Medanta in this way you are also getting similar to the service of PMCH. Looking forward for a proper reply from your side and requesting you to increase sitting capacity for patient at least as my mother is not able to find a seat. ### 1/5 — Awful experience. *2023-07-22, version 1.45* I awaited senior citizen package at Medanta clinic and had a very bad experience and will suggest no one to await it . I am diabetic and only at 11.30 am I was able to eat something. Further after 3 days when I saw the blood reports most of them , Thyroid, KFT, Lipid profile and Other blood test were not having any values and it stated that sample has to be repeated. On contacting clinic I was told reports are ok and contact lab. Is this the way a clinic works. Amount paid by me should be refunded as my all purpose has been defeated. NEVER EXPECTED SUCH LACK OF PROFESSIONALISM ### 1/5 — App not loading *2023-06-10* It gives me an OTP when i try to login but it just stays in the terms and conditions page and the Accept and Cancel buttons dont work. **Developer response:** Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further. ### 1/5 — Not able to login *2023-06-08, version 1.43* App hanged on terms and conditions screens . ### 1/5 — Worst app *2023-05-31* Term’s and condition page not till 10 minutes please fix problem **Developer response:** Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further. ### 1/5 — Very poor performance *2023-05-30* Can’t login and can’t access them what’s the point coming up with an app! **Developer response:** Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further. ## Most praised reviews (9 highest-rated) ### 5/5 — Very easy to use! *2018-01-06* This app not only helps me carry my reports in my pocket but i was able to video consult my doctor even when I was travelling and fell sick. A must have app! Thanks! ### 4/5 — File upload *2021-09-18* I am unable to see any provision of file upload in appointments section. It only mentions upload report and after clicking it it gives option of camera image only **Developer response:** Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further. ### 4/5 — Updation of Reports *2019-08-21* Reports should be updated in real time or as soon as possible so that can be seen at the earliest on this app. **Developer response:** Sorry for the inconvenience caused if any. The reports are already realtime. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach to you to assist you further. ### 3/5 — Pdf upload *2021-05-05* There is no option for upload medical reports in pdf format plz fix this **Developer response:** Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further. The option of uploading PDF is available along with the appointment details. Please check 'Files upload' option. ### 3/5 — Profile Update Option, User Interface and Report Upload Option *2020-05-17* Registered users must have the facility to update their Profile options. App must support that option. Presently app don’t support that. As Medanta is a Global Hospital so the app must have the option to include any country’s mobile number. User interface needs huge improvement to make the app look better. Doctors profile must have a picture. Report update option for online consultancy is faulty. This bug should should be fixed, ### 3/5 — The new update is faulty *2019-06-21* The new update needs to be checked as the app closes as soon as we open it. **Developer response:** Apologies for the inconvenience caused. The application is working fine, though we have noted your concern and investing the cause at our end. Thank you. ### 2/5 — Not able to proceed after login *2023-06-14* Post login the screen keeps waiting and I am not able to accept or cancel the terms and conditions **Developer response:** Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further. ### 2/5 — Not able to do activation process *2019-09-04* As i am new user but i am not able activate, it’s showing error “no user found “ I have patient id, can you help on this. **Developer response:** You need to activate your Patient ID by entering UHID and OTP. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach to you to assist you further. ### 2/5 — App Crashing *2019-06-23, version 1.6* Update is not stable..App is crashing.. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-25.*