# Medcom Mobile — user reviews > 74 indexed App Store user reviews of Medcom Mobile by MEDICAL COST CONTAINMENT SERVICES INC, rated 4.60/5 from 2,042 ratings. - Source: https://appshunter.io/ios/app/medcom-mobile/id571706857/reviews - App overview in markdown: https://appshunter.io/ios/app/medcom-mobile/id571706857.md - Rating breakdown: 5★ 1,675 · 4★ 158 · 3★ 48 · 2★ 24 · 1★ 137 ## What do users think of Medcom Mobile? Overall sentiment: negative **Pros** - 🚀 Convenient and easy to use - 👍 User-friendly interface - 💡 Allows uploading of receipts - 🚀 Time-saving - 👍 Efficient way to manage account **Cons** - 🐛 Crashes frequently - 🐛 Login issues - 🐛 Unreliable receipt uploads - 🐛 Difficult navigation - 🐛 Inconsistent app performance - 🔒 Excessive login requirements - 🐛 Unclear error messages - 🐛 Slow app response times **Commonly reported bugs** - Inability to log in or app crashing on login - Uploaded receipts not saving or disappearing - Inconsistent app behavior across devices - Incorrect or misleading error messages **Most requested features** - Improved receipt management and tracking - Streamlined claims submission process - Enhanced account history and transaction details - Ability to save login credentials - Improved app stability and reliability ## Newest reviews (19 of 74) ### 3/5 — Authentication via text *2025-06-10, version 25.05.00* You can’t paste the texted code to the two step Authentication ### 2/5 — Issues trying to upload records *2025-05-28, version 25.05.00* I always have issues trying to submit photos of receipts. Keep getting messages “error occurred, try again later “ ### 1/5 — Slow and cumbersome *2024-08-01, version 24.05.00* The app itself is very slow and tiring to wait for as it loads and many times I just give up and close The service I think isn’t great it takes like 3 or 4 days for funds to show up after I receive a message saying that my company has transferred funds to my account. And that happens a few days after my company actually does. So you gotta wait a week for anything to show up ### 1/5 — Doesn’t work *2024-07-23, version 24.05.00* I couldn’t submit my reimbursement request. I tried it three different times with a pdf and jpeg. I’ve done it before through the app so not sure what’s going on with the app ### 1/5 — Nothing works *2024-04-18, version 24.03.00* To find a pharmacy doesn’t work- to find a prescription-to find a doctor , NOTHING ON THE APP WORKS ### 1/5 — Have to log in every 2 seconds with MFA *2024-04-18, version 24.03.00* Awful. Discovery benefits / wex app was so much better… ### 1/5 — Apps okay but seems like a scam *2023-07-27, version 23.04.01* Apps okay but company is awful. It takes too long to get a response through the app. Also, when you call they could care less about helping you with your problem. Getting them to pay for a simple dentist appointment requires a letter from a least two US presidents and your 4th grade teacher. ### 1/5 — Negative 3 Stars *2023-02-23, version 22.11.02* This app is so bad, they’ve even disabled their “rate this app” function on their mobile app. ### 2/5 — Not loading Account *2022-05-19, version 22.03.00* The app is not loading my account but it shows the activity ### 1/5 — Margarita Tibbs *2021-07-16, version 18.0.0* The app is not user friendly and oftentimes receipts get lost somehow. A difficult process altogether. Thank ### 1/5 — Leave Well Enough Alone *2021-01-20, version 15.0.1* I do not like this new app at all. It was a lot more user friendly and easier to get the information that I needed before. I am very disappointed with this change ### 1/5 — They never respond *2020-03-31, version 12.0* It’d be great if when you submit a claim that they would respond. Or, when you call OR email through the app they’d respond. ### 1/5 — Not user friendly at all. *2020-03-24, version 12.0* I can’t stay logged in & I can never find the info I need. Ex. I get an email requesting more info but the app shows everything as paid - requiring no action. I always have to call to figure out what is going on. And maybe it’s just me but nothing I’m looking for is where I’d expect to find it. It’s like my kids organized the app. Very frustrating all around to say the least. I find 24hr flex easier to use & their customer service is much nicer & more willing to help. ### 1/5 — Terrible *2020-01-14, version 12.0* My employer switched over to Medcom probably because it’s cheaper and I have never had so many issues. The app is just like the website so why bother. I have had an FSA card for four years and have never had an issue with it and it’s only 1/14!!! My plan started on 1/1...and all I’m trying to do is order contacts. So not only did it take two weeks for my contacts to finally ship, but now they are telling me without proper documentation I will have to repay them for my contacts because they were not approved. Whatever, I’m canceling my card after this, I would rather pay thousands out of pocket than deal with this for a whole year. ### 4/5 — Pretty Good App *2019-12-10, version 12.0* I wasn’t really too sure on what to expect from the mobile app. After installing it, I’ve been pleasantly surprised. I’m able to see all recent transactions and view what may have been declined and why. ### 2/5 — Wouldn’t get if I had the option *2019-12-04, version 12.0* The app doesn’t always save claims even after the “success” page. Unable to upload full pages of receipts, it has to be broken up into two pictures and then rejected. ### 1/5 — Horrible interface with MedCom *2019-08-19* The app works however it may be the company’s lack of technical ability to process claims. Have tried to submit a claim 3 times and the app doesn’t allow you to write notes or get notes on status from the company. It could just be horrible customer service or the application doesn’t capture the needed information. Regardless, there is an issue and the company has zero interest in providing good service. ### 1/5 — Crashing *2019-06-11, version 11.0* The app was great until the last update. Now I can’t login without it crashing. ### 3/5 — Smity *2019-04-09, version 8.1* Navigation to different transactions like pending and denied transactions is difficult. Submitting receipts for offsets is hard to figure out. You also have to login to often if looking up information outside app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible service *2026-07-22, version 26.05.01* I regret using your service. ### 1/5 — Receipts *2026-05-20, version 26.05.01* It’s complicated to add multiple receipts and then having to write offset on them. ### 1/5 — Subpar *2026-04-23, version 26.02.00* Mailed check to address listed on letter. Check was returned . Tried to then pay on line unable to that also as it never goes to next step to enter information. ### 1/5 — Crashes *2026-04-18, version 26.02.00* In the last month the app has started crashing every time I try to take and submit a photo of a receipt. It’s very frustrating. Please fix it! ### 1/5 — Crashes *2026-04-11, version 26.02.00* App crashes when trying to add a photo for a claim ### 1/5 — Waste of Time *2026-04-04, version 26.02.00* Prepare to have any and all FSA claims denied. Didn’t think anyone could be worse than dealing with an insurance company, but congrats to them, they did it! ### 1/5 — horrible *2026-01-02, version 25.11.00* I cant stand this company. they make everything so difficult. Horrible customer service. ### 1/5 — Denials *2025-03-28, version 25.02.00* I have only submitted a few claims and I get mostly denials. I worked with another company i would submit receipt and within minutes it was approved and put in my bank account. I set up this account with my bank account and they send me a paper Check. I am Constantly having to resubmit for all the denials. This is not an efficient system. Once I called and the person told me I needed a doctor letter for my pharmacy receipt. It clearly has my info listed with Dr prescriber which actually is none of there business HIPA law. Then she proceeded to say my meds were for weight loss which was not accurate . I am a petite person and if I took weight loss meds I would be anorexic. Definitely frustrating process. ### 1/5 — Lousy *2024-11-19, version 24.11.01* Jumping through hoops to get reimbursed for contacts I paid for and then ignored me when I sent in ALL my documentation ### 1/5 — 1 star bc I can’t put 0 *2024-10-22* This company has been nothing but trouble since our agency chose them as our FSA provider. They consistently deny transactions, demanding that I submit a “receipt”—which I have, multiple times, only for it to be rejected. When I call in, the agents argue that what I sent isn’t a valid receipt, so I provide an EOB with charge codes, etc., and still, it gets denied. Upon calling back, I’m told the only acceptable “receipt” is my full medical record, including doctor’s notes, explaining the reason for the service. That’s a clear violation of HIPAA, and I made it clear I wouldn’t be sending medical notes—so they deactivated my card. After speaking with a supervisor, they reactivated it. Another time, I used my FSA card to pay for dental trays through my dentist. Despite providing all required documents—minus medical notes—and paying directly to a medical facility, the transaction was denied unless I resubmitted all documents with every auto-payment. That was the final straw, and once again, my card was deactivated. Now they’re claiming I owe them nearly $2,000 in rejected invoices, despite my contributions being deducted from my paycheck every two weeks. Over the last two years, I’ve had to call in countless times because they almost always reject my card. It’s an ongoing nightmare. ## Most praised reviews (10 highest-rated) ### 5/5 — Thank you Medcom *2026-06-27, version 26.05.01* I’m so glad and grateful my family, coworkers and I have access to the amazing community and resources Medcom offers. Thanks for everything you guys do ### 5/5 — Doesn’t always save uploaded receipts *2018-09-12, version 7.0.1* I’m having the same issue over and aver where I upload a picture of a receipt the day I use my debit card. I confirm that the picture is uploaded and linked to the expense but then a couple days later I’m asked for the receipt and when I check the receipt is gone. VERY INCONVENIENT AND FRUSTRATING! ### 5/5 — Perfect. *2018-05-02, version 6.0* Time saver and very user friendly. ### 5/5 — Convenient and Easy *2018-04-02, version 6.0* Very easy app to use on the go to check on your account. ### 5/5 — Medcom App *2017-12-16, version 6.0* The Medcom App is a highly efficient time saver. Everything I need is right there at the tip of my fingers. It allows me to see my transactions as well as the status of each transaction. When a transaction is pending, all I have to do is take a picture of the receipt and submit. Quick, easy and very user friendly. ### 5/5 — So much easier to keep up with and post transactions *2017-09-11, version 6.0* No more faxing for me ### 5/5 — Works for me! *2017-07-15, version 6.0* Easy to use ### 5/5 — User friendly *2017-07-14, version 6.0* Great app. Super easy and convenient to use. ### 5/5 — Easy to use *2017-07-12, version 6.0* The app makes checking your balance as well as submitting receipts for verification easy. Live it!! ### 5/5 — Great App *2017-07-06, version 6.0* Has everything I need and use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*