# Medefy Benefits App — user reviews > 56 indexed App Store user reviews of Medefy Benefits App by Medefy Health LLC, rated 4.70/5 from 1,889 ratings. - Source: https://appshunter.io/ios/app/medefy-benefits-app/id1469105142/reviews - App overview in markdown: https://appshunter.io/ios/app/medefy-benefits-app/id1469105142.md - Rating breakdown: 5★ 1,661 · 4★ 101 · 3★ 40 · 2★ 19 · 1★ 68 ## What do users think of Medefy Benefits App? Overall sentiment: positive **Pros** - 👍 User-friendly app - 🚀 Quick and efficient customer service - 💡 Convenient one-stop access to insurance information - 🔒 Secure and reliable - 👍 Helpful and knowledgeable staff - 💡 Saves time and money **Cons** - 🐛 Some technical issues with sign-up and account creation - 🐛 Occasional delays in chat response **Commonly reported bugs** - Login screen freezes - Incompatibility with older devices **Most requested features** - Update the app to improve functionality - Expand the app to support more insurance providers ## Newest reviews (12 of 56) ### 5/5 — Great service! *2023-06-12, version 4.0.107* Terri is attentive and diligent about helping. Overall fantastic experience! ### 5/5 — Excellent Service *2023-04-26, version 4.0.104* I’ve been chatting with Emily and she’s been great. The fast service and quick response time is great. Any time of the day, someone is there to answer questions. ### 5/5 — Really helpful *2023-03-27, version 4.0.101* Andrea was supper helpful this morning. Really appreciate her guidance. ### 5/5 — Kaleb very helpful and efficient *2023-01-23, version 4.0.84* Kaleb helped get me set up for a critical CT scan that told my surgeon that I needed an additional surgery. Thank you, Kaleb. It’s refreshing to find people that help. Thank you, Kaleb and thank you, Medyfy. ### 5/5 — Fantastic Experience - Highly Recommend! *2023-01-16, version 4.0.84* The team at Medefy is wonderful. My husband recently suffered a stroke, and navigating the situation has been really difficult. The Medefy team is a bright shining North Star in ensuring my husband gets the in-network, best care that he needs. Terri and Janessa were immediately responsive and available at all hours to research clinics and physicians, schedule appointments and answer my insurance and medical plan questions. I’m so grateful for this app and team - the relief that my hubby has the best care and I won’t be getting billed thousands upon thousands of dollars is indescribable. Thank you! ### 5/5 — Convenient!! *2022-12-29, version 4.0.43* Ria did a great job helping me out! ### 5/5 — Easy Breezy *2022-12-28, version 4.0.43* Got Kaleb in chat and he was professional and gave me quick answers to my inquiry. This service is definitely helpful and cuts out the stresses of physician hunting on your own. Thank you Kaleb. ### 5/5 — Assistance *2022-12-11, version 4.0.43* Kaleb , was helpful and the information he gave. ### 5/5 — Saved Time and Money! *2022-12-04, version 4.0.43* App is great for 24/7 support. Care team member Kaleb helped tremendously in answering my questions and finding doctors in network. Easier then having to call via phone. Having everything in an app makes it a breeze. ### 5/5 — Excellent Care Guides and App Customer Support *2022-11-18, version 4.0.43* Saved so much time using this app! Care Guides Janessa and Ria answered my questions regarding medical service coverage and finding an in-network physician thru the chat very quickly. I also had an technical issue with the chat function, I was able to contact Customer Support thru the app and received an email same day from Josh B. who took care of the issue by the next day. ### 5/5 — Introverts dream *2022-11-10, version 4.0.43* Very happy with the app! I am a busy person and love that I can access info from a care guide 24/7! Kaleb has been helpful and informative. ### 5/5 — Very helpful *2022-11-04, version 4.0.43* I have used the chat feature several times and today Jerrod helped me find practitioners in my area and figure out what would be covered by insurance. Having someone help figure this out beforehand is very helpful. Thanks Jerrod! ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless so far *2026-07-13, version 5.12.1069* This app is not easy to navigate and each time i send a message requesting assistance it takes forever to get a response Z i have yet to receive requested information since last week! ### 1/5 — Awful *2026-03-30, version 5.11.953* Desperately needs updates! This is the first app I’ve ever rated - it’s that bad I felt compelled to leave feedback. There have been several times (including now) I can’t even log in, just gives an error message & says try again later- unacceptable! When I am able to get on the app, I try to use the find care near me & it won’t let me search options, I have to chat with someone who will send me options- I want to see all my options & their ratings & compare to make my own choices, not have only a handful sent to me. This app is not user friendly & does not provide all necessary info up front for subscribers to choose care & show which providers are covered. This is one of the most frustrating, awful apps I’ve ever used! Extremely dissatisfied. ### 1/5 — Broken *2024-08-17, version 5.10.778* Cannot use on android or iOS. On my iPhone XS when making an account, on the page where you input your birthday the keyboard blocks the submit/next button and there’s no way to move the keyboard. Bad design, completely different problems on android, bad developers. ### 2/5 — What happened? *2026-07-06, version 5.12.1069* Last year this service was great. This year things have been getting worse and worse. First, the quality of service from the reps seems to have gotten worse. Next, they stripped facial recognition from the login options and it requires a login every time you open the app. Finally, autocorrect is no longer working in the app which makes typing an absolute chore. I'm not sure what is happening, but I hope they are able to fix these issues - because it used to be a great service and now it's starting to feel like it's not worth it. ### 2/5 — Login is Awful *2026-07-01, version 5.12.1069* I like the app just fine and appreciate the info it provides. However, having to completely login every single time I open the app is ridiculous and incredibly tedious. And no Face ID option is inexcusable. ### 2/5 — Not convenient *2026-06-12, version 5.12.1069* Won’t let my wife create her own account, and customer service is garbage. And now, it’s suddenly forgot my username and password login, and once I regained access, it is no longer showing any of my information x ### 2/5 — Can’t get a response *2026-04-08, version 5.11.953* It’s this app used to be really great and now I can’t even get somebody to respond at all. I can’t even get an estimate on whether I’m gonna get a response today or tomorrow. Literally no responses from anyone. ### 3/5 — Chats *2024-11-19, version 5.11.840* No one answer original chat., have to back and then you see messages stated that you chat has been seen and that is it ### 4/5 — So helpful!! *2021-05-19* Overall, this app works so well! I have used it many times to find in network doctors and narrow my search down! They are always super friendly, Devan helped me tonight and did a fantastic job! The only complaint is that sometimes the locations of recommendations aren’t accurate, but that’s very minor and can be worked around! ### 5/5 — A one-stop collection of all our company’s insurance information *2025-11-04, version 5.11.953* The app itself is very handy. A quick option to get all my insurance information in one place. I’ve used the app a handful of times and so far, I have had experiences with Adrian, Precious, and Blair, all of whom were very kind, helpful, and efficient. ## Most praised reviews (9 highest-rated) ### 5/5 — Messaging function *2025-09-10, version 5.11.953* Mariah has once again SURPASSED all my hopes and expectations of help regarding my insurance benefits and pre surgery questions/needs. I love how easy this app is to use and that the staff are IMMEDIATELY helpful. Three cheers for Mariah! ### 5/5 — Very useful *2025-04-14, version 5.11.926* Amy was such a help with my question!!! ### 5/5 — Tia *2025-04-02, version 5.11.918* Awesome CSR. Super helpful ### 5/5 — Customer service *2025-02-08, version 5.11.891* They have been phenomenal in helping me find resources not only medically but mentally for counseling options! ### 5/5 — Hearing aids *2025-01-14, version 5.11.882* Blythe did an excellent job help me find a provider ### 5/5 — Great Service *2024-12-08, version 5.11.840* Blythe was awesome. ### 5/5 — Awesome! *2024-11-08, version 5.11.840* Blythe was quick and fast. Even at the early hrs of morning I had instant answers. Thank you for all your help ### 5/5 — App need update *2024-07-12, version 5.10.778* Yo our app doesn’t work Can’t sign up for new users ### 5/5 — A very helpful app with helpful people behind it *2023-08-30, version 5.2.404* Our company has provided Medefy for our employees to better understand a navigate their health care options - especially providers and referrals. I’ve used it several times. Importantly, the chat system has REAL PEOPLE behind the app who communicate really well, and besides that they are super friendly and polite. Recently Medefy helped me find a good place for a test my primary care physician wanted me to have. Terri was super helpful and stayed “on the case” until the test had been completed. I would recommend Medefy; it’s an easy to use app with real people helping user navigate their health care options. A+++ from me. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*