# Medi-Share — user reviews > 87 indexed App Store user reviews of Medi by CHRISTIAN CARE MINISTRY, INC., rated 2.20/5 from 180 ratings. - Source: https://appshunter.io/ios/app/medi-share/id1273627068/reviews - App overview in markdown: https://appshunter.io/ios/app/medi-share/id1273627068.md - Rating breakdown: 5★ 33 · 4★ 10 · 3★ 16 · 2★ 25 · 1★ 96 ## What do users think of Medi? Overall sentiment: negative **Pros** - 👍 Clean and well-designed user interface - 📱 Convenient access to member ID cards - 💬 Community feed and prayer stream features - 🏥 Telehealth integration available - 📋 Easy bill viewing and tracking - 🔄 Works well on website version **Cons** - 🐛 Frequent app crashes across multiple features - 🔐 Login issues and authentication failures - ⏱️ Severely outdated - no updates in 2+ years - 🛠️ Poor customer support availability - 📵 Telehealth feature consistently crashes - ⌨️ Keyboard UI issues blocking functionality - 🔍 Difficult navigation and confusing layout - 💳 Missing critical payment functionality - 📱 Incompatible with landscape mode on tablets - 🚫 White blank screens on app launch - 🔒 Security concerns due to lack of updates - ⚠️ Inconsistent performance across iOS versions **Commonly reported bugs** - Login fails with 'user isn't setup' error - App crashes when accessing telehealth features - Crashes when completing health profiles - Keyboard doesn't close in contact forms - White blank screens on navigation - Infinite loading spinners on multiple screens - Chat messages disappear after submission - App crashes when viewing member cards - Notification badges stuck and won't clear - Provider search functionality not working - App freezes during survey completion - Crashes on iOS 14 and newer versions - Profile editing crashes 100% of the time - Telehealth scheduling system navigation broken - Missed appointment notifications without actual calls - Photo upload failures - Camera recognition not working on Android **Most requested features** - Bill payment functionality within app - Face ID and biometric authentication support - Landscape mode support for tablets - Persistent notification badge fixes - Better navigation and back button functionality - Improved chat interface with message persistence - Profile completion without app crashes - Better keyboard handling in forms - Desktop access to prayer stream - Confirmation messages for form submissions ## Newest reviews (20 of 87) ### 3/5 — Just Downloaded *2023-08-07, version 1.6.5* Screen goes white every time I try to see what the app is like. I’m using an I-phone 12 Pro. ### 1/5 — Doesn’t follow through *2023-07-02, version 1.6.3* I’ve tried to make a couple different telehealth appointments this morning. The first couple times I kept getting an error message when I tried to submit. It won’t let me upload photos. I successfully made two appointments but then five minutes later got an email saying that I missed my appointment phone call. I had no missed calls and no blocked calls nothing ever came in. This occurred last time I tried to use the app as well which was several months ago. So nothing has changed or been updated. ### 1/5 — App is outdated *2023-06-17, version 1.6.2* The version history shows that it hasn’t been updated for at least a year, which probably explains why features aren’t working correctly. Even more critical though is the security updates that haven’t been made! Members confidential information is shown and accessible on this app, without updates that information could be accessible to hackers. Please update and fix this app! ### 3/5 — Keyboard problem *2023-06-10, version 1.6.2* Cant get rid of keyboard after typing in Contact Us section? (Iphone) ### 1/5 — Such a joke *2023-02-06, version 1.6.2* I cannot even begin to describe the level of frustration this company/ministry has continually caused our family. From multiple bills being sent to collections for failure to process which risked ruining our credit to total negligence and lack of responsibility from anyone on their support team (even managers & supervisors). You know you have a problem when collections is more helpful to work with you on medical bills than a ministry. And when you tell collections you work with Medishare, their response is “Oh, that company. Yeah we know all about them…” Do the yourself a favor and get real health insurance. ### 2/5 — Can’t ask a question about bill *2023-02-06, version 1.6.2* I can type it out, but there is no way to send questions. I have been trying for 2 weeks. They stopped sharing my bills, convenient time for this function. It to work ### 1/5 — Terrible Experience *2022-12-20, version 1.6.2* We had an all around terrible experience with medi share. Ultimately felt like we donated money every month and got nothing back for a year. So we’re out the cost of our medical bills and our monthly membership costs. If I would have just put the monthly cost towards the bill, we wouldn’t be in such a financial crisis. Learn from me. Do not make the same mistake. ### 2/5 — Lacking *2022-12-13, version 1.6.2* It’s surprisingly difficult to navigate and get what you want. I got an email notification that a notice was available but couldn’t find it when I logged into the app. It’s sad to have an app this dysfunctional for such a large company ### 1/5 — Doesn’t Show Cards *2022-10-12, version 1.6.2* I’m a new member and I downloaded the app so I could have my cards. No cards appear. Deleted app and reinstalled. Nothing. ### 1/5 — App glitches *2022-02-13, version 1.6.2* It is not possible to find providers on your app. It glitches all over he time ### 1/5 — Terrible service/ customer service *2022-01-28, version 1.6.2* After repeatedly waiting on hold for 90 minutes I speak to aRep and she drops the call and doesn’t bother to call me back! I have to start the process again! I’ve spent almost 4 h hours calling or on hold! Spend an extra $200 and get real insurance this is a SCAM! ### 1/5 — App is not functional *2021-08-21, version 1.6.1* As stated by others who have used the app, it is not very functional and seems to be glitchy. I can’t update or complete my profile. I can’t schedule a telehealth visit because I can’t update or complete my profile. The chat function did not work. Good thing I can call and speak to someone for help. Oh, wait. They’re closed. I guess that won’t work either. ### 1/5 — chat function not working *2021-06-29, version 1.6.1* i don’t recommend this app till the issue gets fixed ### 1/5 — This app is embarrassingly bad *2021-04-29, version 1.6.1* This app is so glitchy it’s almost entirely unusable. Cant select a provider because of a deal link. Can’t even contact support on iPhone 12 because the keyboard covers the submit button and can’t be minimized. This is embarrassingly bad! ### 3/5 — Please fix the “details” chat feature *2021-04-16, version 1.6.1* On the portion where you view medical bills, there is an option to ask a question about bills. When I try to use this feature, the keyboard does not close out to submit the question. Please resolve this so I can inquire about sharing questions more effectively! It is very frustrating. ### 1/5 — Medi-Share is FAKE! *2021-02-21, version 1.6.0* What’s the point of having an app if it doesn’t function. What’s the point of having customer service if they aren’t there when needed. What’s the point of having telehealth option if you don’t have any providers available. What’s the point of having medi-share if they don’t provide the services they say they will. Yes. I’m irritated. They sure don’t mind taking my monthly “donation” and NEVER have problems with that NOR increasing it. I will be looking for a different “insurance”. ### 2/5 — Crashes on multiple devices *2021-02-20, version 1.6.0* Telemedicine option crashes every time. ### 1/5 — Crashes *2021-02-02, version 1.6.0* In trying to use the MDLive feature it crashes once you’ve already spent time entering information on the very last survey question. I have gotten it to work 1 time out of about 25 tries. Chat feature takes a long time to get ahold of someone and when I reported the issue of the app crashing the lady was not in the least bit helpful. I would think that after such negative reviews focusing on crashing they would work on a fix or at least acknowledge that there is a problem. ### 1/5 — Keeps crashing? *2021-02-02, version 1.6.0* Trying to finish medical hx and keeps crashing unable to set up appointment ### 1/5 — Does not work... PERIOD! *2021-02-01, version 1.6.0* I’m a Medi-Share member and I support them. However, making an app that does not even work is terrible. It does not show a lot of care for the customer. Open the app, choose “telehealth”, choose “mental health counselor”, and then choose “call to schedule” and BOOM, crashes the app. This feature does not work after six times of trying it. Now, if I truly needed a mental health councilor, I sure wouldn’t be able to get the help I needed with this app. Next feature... the feature most customers would use also does not work. Choose “telehealth”, choose “primary care physician”, pick the family member you need to start up a telehealth session for, choose “profile information”, and BOOM, app crashes. Geezzzz. ## Most critical reviews (10 lowest-rated) ### 1/5 — Authentication Never Completes *2026-04-21, version 1.7.1* Logging in never gets past the username and just hangs forever with no progress. I can log in fine online using a computer. I am running no special security or VPN on my iOS device and have tried logging in from the app using different WiFi and cell networks. I am currently running iOS 26.4.1 ### 1/5 — Nice Customer Service Reps, Lousy App *2026-04-21, version 1.7.1* In the past this app wasn’t great but I could at least open it and do a few things. Now, I cannot even log in (who knew it could actually get worse). The philosophy behind users not being able to access services in a concise manner is confusing, when I see at least eight years of poor reviews for the app. That is, unfortunately, not prioritizing members nor delivering operational excellence. ### 1/5 — Frustratingly uncooperative *2026-03-27, version 1.7.1* When I'm dealing with a medical issue and need info on my not-insurance at a glance, that's when I want my app to work.... but this one doesn't. It spins and spins on my username/email and then tells me my password is wrong which I haven't even entered. ### 1/5 — Can’t even sign in *2026-02-26, version 1.7.1* I can sign in on the website, but the app keeps telling me that my email is incorrect. I’ve tried multiple times a month apart, so it’s a chronic problem ### 1/5 — Can’t even log in! *2026-02-24, version 1.7.1* As a new subscriber to Medi-Share last month, it was mentioned that the app was very handy for access to ID cards and other information. However I can’t even login. I always get “Hmm, looks like the user isn’t setup…”. I have no issues logging in via computer though. Maybe if the last update to the app wasn’t 2 years ago this might work better? ### 1/5 — Doesn’t work *2025-12-09, version 1.7.1* It won’t even let me login to the app. I know The user ID is correct because I use it on my iPad all of the time. ### 1/5 — This app is awful. *2024-11-20, version 1.7.1* It won’t use Face ID and each time I try to login I must reset password. It glitches and crashes. It’s pretty much an unusable app. Not sure if they update this app anymore. And there is never anyone via phone to help. ### 1/5 — Program doesn’t work *2024-07-19, version 1.7.1* It keeps asking for my verification ID and then it doesn’t recognize my camera. Called IT and they only know how to work an IPhone and not an android. Poor customer service. ### 1/5 — Crashing App *2024-02-04, version 1.7.0* This App is UNUSABLE! Every time I log in and try to view something, it crashes. ### 1/5 — Whew, where to begin… *2023-09-16, version 1.6.5* Sooo…I'm not one to throw an organization that is attempting to help people pay medical bills under the bus, but this is literally the worst healthcare app I have ever used. Medi-Share should spend some money and time improving if they want to retain members and have a useful member experience in the digital age. I will preface this by saying I've part of and connected directly to UI/UX development teams most of my career. So, maybe my standards are way too high. The app is not impossible to navigate. It's just that there isn't really anything useful there. The dashboard doesn't show much other than your annual sharing amount (they call this the Household Portion). While the post Feed feature is nice, it's not nearly important enough to an app user to make it the second icon menu option displayed. And, it has a LOT of content in it. Too much, really. Also, the header menu items in each segment are grayed out, making it appear they are unavailable to the app user. They should be in another color or font face or blocked out in a box or whatever, just not grayed out. The second main icon menu item is Explore. It's a bunch of ghost-written content. Interesting if you have time to read it, but not a high priority for someone using the app. It looks like fluff that was out there because there isn't much else in the app. There isn't. Telehealth, the next menu icon, works ok. They've made some improvement here recently. But candidly, the web version works much better. It's really difficult to navigate the app scheduling system. Once you go down a provider funnel, you're kind of stuck there. Going back requires multiple steps, which seems unnecessarily complicated. In setting up your health profile, if you have to answer any questions with actual information, the navigation process is atrocious. Every time you fill out a response, the app essentially boots you back to the main telehealth menu. It's a disaster, frankly, and makes using this feature extremely frustrating, because you then have to tunnel back down to where you left off and pray the info you entered stuck (it usually does, the app just gives you the impression it crashed or something with zero confirmation of your last entry). The Account menu icon leads to a page that has, essentially, nothing on it. Instead of a dashboard, which would seem intituive, there is just a text menu for navigation from there. Feels like a site map page. Unless you can decipher what you're actually looking for, you'd probably just end up clicking chat. Assuming you knew that was an option, because it's another grayed out menu item. However, when you do work past that and click chat, every chat entered (at least on my iPhone) drops into an abyss of mystery. You only get a pop-up line of text with a foreboding message to not navigate away or your chat will end. Navigate away from what? When you enter your first message into the chat feature, it simply disappears. It goes away. Vanishes. There is not thing else displayed on the page other than a chat entry box and said foreboding message. It's easily the worst chat experience I've ever used. That's it. I'm done. It's just not a good app. Like not at all. And I think we may be leaving Medi-Share as a result, because I've found it terribly inefficient to call them every time I need something. The member service team is usually nice enough, but I don't have endless time in my day to plunk through phone menu items then chat up a CSR. Too bad, because Medi-Share used to be the best. It's not anymore. ## Most praised reviews (10 highest-rated) ### 5/5 — Has had issues, but works great now *2018-09-26* UPDATE: app works very well now! The only screen that reliably works is the provider search screen... the rest of them have an infinite loading logo or just a blank white screen and then I have to force close the app. I’d be happy to provide troubleshooting details, but this app has consistently been buggy every update for the past year at least. UPDATE: logging out and back in has fixed my issue for now, I’m hopeful that I won’t have to do that all the time, but we’ll see. **Developer response:** Thanks for the update! How is the app responding for you now? Do you still have log out? ### 5/5 — Update - works great! Just log out and then log in. *2018-03-19* Just updated but I’m still getting the white screen after about one or two seconds of opening the app. Please fix! Love the app when it works. Thanks! Update - works great. The trick is that you have to log out and then log back in to see your provider bills. Same with the website. **Developer response:** Hi JanetReno, Sorry for the delay in reaching out to you. Would you mind updating your app and seeing if we've solved the white screen issue? We've made 4 updates since your post and I'm pretty sure you'll enjoy the app much better now! ### 5/5 — App still crashing *2018-03-16* I love this app but has been crashing for about two months now. I have updated my phone and updated app still crashing. Screen goes blank. The app updated but still was crashing. I deleted the app and re-downloaded it. Works perfectly! Thank you! **Developer response:** Hi Yomoma and yodaddy, I noticed you wrote this review on an older version of the app. Would you mind using the most recent version of the app (1.1.12 released 12-Mar...you were on 1.1.9 which was available in mid-Feb) and see if you get better results? Over 98% of our iOS users are crash-free but if you're in the 2% we want to figure out what is causing the crashes to eliminate all crashes! ### 5/5 — Amazing App! *2017-11-28, version 1.1.3* This app is very well designed! It has a lot of the features I use most in the member center (which is really difficult to use...especially with that help tool that pops up). ### 5/5 — Excellent *2017-11-14, version 1.1.3* Everything I need in an easy access location. Excellent! ### 5/5 — Incredible tool! *2017-11-03* We have been Medi-Share members for 4 years and have been pleased with their service. However, finding information we need online (quickly) has sometimes been a challenge. This app changes that and is amazing! It allows us the opportunity to quickly view bills in process, access ID cards, and find contact information for the member center. This will make our lives that much easier as we navigate our health needs. Thank you for creating this tool and putting these resources in our hands! ### 5/5 — Very convenient! *2017-10-29, version 1.1.2* Thank you for having an app! Happy to not have to use safari! Works good for me! Thank you! ### 4/5 — Won’t let me log in *2019-06-12, version 1.3.5* I haven’t been able to log in for a few days now. It asks for my username, and then on the password page, it just circles. I tried both my fingerprint access, as well as typing my password manually to no avail. It’s not saying my password is wrong, it just won’t go anywhere. (I can log on just fine online, so I know my password is correct.) I uninstalled/reinstalled and it works now. Sorry ### 4/5 — Now Unable to log in *2018-12-01, version 1.3.3* This app keeps having problems. A few months ago, it was giving me a blank screen. It's been a while since I've logged in, so I tried doing so in the last 3 days. At first, I thought I just forgot my log in info, so I updated it. Now, it's telling me I forgot my username. Turns out, I can log in through the website, but the app doesn't even recognize my username. I've deleted the app altogether and tried reinstalling it. It's still giving me the same problem. Update: Thank you, John, for suggesting that I clear out my cookies. The app works great again! ### 4/5 — Hopefully a new version is being worked on *2018-08-10* Just like everyone else, I can’t get past the main screen. Every tab/option I click gives me the spinning icon. Just joined the program and would really like to be able to access information! Update 8/10: newer version is working now for us. They even emailed me directly to see if there was something additional they could do. So, giving them some extra stars! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-21.*