# MediacomConnect — user reviews > 171 indexed App Store user reviews of MediacomConnect by Mediacom Communications Corporation, rated 3.30/5 from 7,811 ratings. - Source: https://appshunter.io/ios/app/mediacomconnect/id527680234/reviews - App overview in markdown: https://appshunter.io/ios/app/mediacomconnect/id527680234.md - Rating breakdown: 5★ 2,895 · 4★ 1,310 · 3★ 695 · 2★ 860 · 1★ 2,051 ## What do users think of MediacomConnect? Overall sentiment: negative **Pros** - 💳 Easy to pay bills - 📊 Helpful for checking usage - 🔍 Useful for troubleshooting - 🔒 Secure login options **Cons** - 🐛 Frequent crashes and bugs - 🤯 Confusing and unintuitive UI - 🔑 Issues with login/password management - 🕰️ Slow and unresponsive at times - 💰 Overpriced and poor value **Commonly reported bugs** - Login issues and invalid credentials - Inability to update payment info - Inconsistent data and billing information - Troubleshooting features not working **Most requested features** - Improve autopay and payment options - Add more self-service troubleshooting tools - Provide better account management features - Enhance notifications and alerts ## Newest reviews (20 of 171) ### 1/5 — If you want a app that dosent work download this app *2026-05-26, version 18.0.63* it worked for a week then kicked me out and dosent let me make a new password to log in had to switch to my laptop not sure if that’s gonna stop working too unreliable. ### 1/5 — No good *2026-05-17, version 18.0.63* Doesn’t work at all will not even open. Just spins and states please wait. ### 2/5 — Needs work *2026-05-17, version 18.0.63* This app was fairly consistent for a while but now I can’t even sign in. ### 2/5 — Speed Tests Never Work *2026-05-06, version 18.0.63* Every time my wifi connection has gone out for whatever reason, I try to do a speed test and the webpage the app takes me to just keeps endlessly loading until it times out. At least five times now. Literally makes my blood boil and is enough for me to consider switching to Imon or AT&T ### 1/5 — Broken external links, layout is not intuitive *2026-04-28* Half the things you should be able to find or do on this app instead require you to click on an external link, e.g., to check your connection speed. That link doesn’t even work on iPhone, it won’t load even with firewall/protections turned off. The customer service links bring you anywhere but a simple chat instance. And there is no technician chat, just customer service (which have been helpful and kind in my experience but when I need someone to physically come check something they are not who I’m supposed to be talking to). One link that is supposed to bring you to a help site brings you to a webpage that is instead trying to get you to add lines (trying to get me to pay more when it’s already broken is just a slap in the face). All of this is on top of the confusion of having everything split between a webpage, this app, and the Eero app. Paying so much for internet should at least get you a working app that doesn’t function and look like it’s from 2007. ### 1/5 — Mediacom sucks *2026-04-18, version 18.0.63* No matter how much you pay they can never have their equipment work. You get it replaced just for it to stop working again. Their solution is always “ have you unplugged it ?” But I don’t work for mediacom nor pay them every month to do their job . The app doesn’t work half the time. Do yourself a favor and find a different company. ### 1/5 — Horrid UI *2026-04-16, version 18.0.63* For a tech company this has to be absolute WORST app layout I’ve ever seen ### 1/5 — Frustrating *2026-04-14, version 18.0.63* There’s too much stuff on the app. It’s not necessary. I just want to see my bill and pay it. ### 1/5 — Not helpful *2026-04-06, version 18.0.63* Is not able to show signal status or tell you if they are doing maintenance ### 1/5 — App sucks *2026-03-31, version 18.0.63* Media did have a smile app now this trash is so complicated I can’t even report my service is out…… trash…. ### 1/5 — Used to be the best! *2026-03-27, version 18.0.63* They cut my service off before the due date. Demanded immediate payment which I tried to give but with internet cutoff it was impossible. Then it was time to call 800 numbers and sit on hold. Used to be the better provider out there. I switched to starlink. ### 1/5 — Worse than worthless *2026-03-25, version 18.0.63* Worthless app from a worthless company. Internet goes out weekly. ‘Support’ app still shows Mediacom router and my personal router connected, EVEN THOUGHT THEY’RE POWERED OFF!!!! Can’t report service down, because they threaten to bill you for them fixing their problem. How can Mediacom be down more than it’s up??? THEN they want me to buy their phones!?!?!? What a joke !!!! ### 1/5 — App won’t even open *2026-03-19, version 18.0.63* Forced to update my app (which worked and opened) to a new version (which doesn’t work or open.) Mediacom, do you want me to pay my bill? Because I can’t easily open it so I can’t pay the bill. ### 1/5 — Horrible experience *2026-03-08, version 18.0.63* The app barely works, most links take you to the website anyway, and you have to sign in every 5 minutes. None of that would be an issue if I wasn’t dealing with my internet being out every other day. ### 4/5 — Latest update has removed accessibility *2026-03-03, version 18.0.63* I rely on apps that provide a dark mode option. The white screen is an accessibility barrier. The previous app had it - PLEASE BRING IT BACK! ### 1/5 — Workers of this company eavesdropping on every conversation we have *2026-02-25, version 18.0.63* Does every customers here have to put up with these people eavesdropping on every conversation we have? Does Mediacom workers have rights to cut off my internet but I already paid for it? Does every customer have this issue in common? Just cut off the whole internet bills and get lost with your cheating company. Every time I called they changed their tone, “do you want a cheaper one?” TAKE YOUR INYERNET AND GET LOST!!!! Why should I pay for something I can’t use!! And I WANT MY FULL REFUND BACK TOO ### 1/5 — Outage i wanted to report and cant! *2026-02-24, version 18.0.63* My cable is out and i wanted to report it so it could be fixed so i downloaded the app. It doesnt work.. ### 1/5 — What happened!!!?!?!? *2026-02-24, version 18.0.63* The old app was great. I could always tell when there were outtages in the area or if it was on my end. Now I can’t find where the outage map is if there is one anymore or where I can go to report the outage!! Trying to find others things. Well this app sucks. ### 1/5 — POS *2026-02-24, version 18.0.63* Definitely don’t download it’s a complete waits of time & precious energy. Idkw app developers feel entitled to wasting our time, energy and money as if they have an inherent right to it. I think every time anything outside our regular life is interrupted by anything we try to use, download, upload or any company that steals our time they should have to PAY US FOR EACH SECOND So by my calculations of leaving this valuable comment you owe $25! PAY ME!! ### 1/5 — App does not work *2026-02-12, version 18.0.63* Like the other reviews, the app no longer allows me to login. It just scrolls and scrolls at the login screen and never successfully logs in. This app hasn’t worked for months. I’m not sure why it’s even on the store at this point. Before I get the generic dev response, I am on the latest version and there is still no change. ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor App *2026-08-09, version 18.0.87* Just like the service the app won’t open now that I’ve downloaded it.. ### 1/5 — Throws error *2026-08-09, version 18.0.87* Every time I open this app and tap on the second tab to see the usage. It throws an error, saying that it is unable to display the information and that if it happens repeatedly to let MediaCom know. ### 1/5 — Troubleshooting tools don’t work on app *2026-08-01, version 18.0.87* The app troubleshooting tools don’t work. I have to call support then I get belittled for calling support as the app can do it. Ridiculous. ### 1/5 — Poor app and service *2026-07-30, version 18.0.87* Internet constantly goes out. No outage map in the app. What use is this app? All it is focused on is paying the bill and upselling the service. No meaningful customer value to speak of. Cannot initiate a live chat. Must either text, email Or wait for a call back for any help. ### 1/5 — Look at all the one star reviews. That’s all you need to know. *2026-07-21, version 18.0.87* This app is hands-down, the worst of all the big phone and cable companies. Mediacom is lost back in the 90s, and it is proven day after day by the app, the service, and the completely clueless and ignorant Customer Service people they employ. Admittedly, all cable and phone companies are horrible, but mediacom stands at the very top all by itself as the worst of the worst. ### 1/5 — Slow and full if bugs *2026-07-18, version 18.0.87* The app is very slow and doesnt work well. ### 1/5 — What good is this *2026-07-14, version 18.0.87* I expected to troubleshoot and reset my home internet from the app. Nope! Tried searching for help and it opened webpage to presumed help files which could find nothing from any of my searches. Now to uninstall this as it’s a waste of space. Mostly like Mediacom’s off shore call centers, worthless! ### 1/5 — Intentionally Difficult *2026-07-05, version 18.0.87* It seems Mediacom makes account access intentionally difficult. Every time I regain access to my account after a grueling process, I note my username & password. The next time I go to log in, they don’t work. Numerous experiences with this. When I try account recovery, I never receive the email OR the code via text despite using accurate information & no spam/junk/filter. Zero issues with any other provider or platform but repeated issues with Mediacom. You’d think one of the largest / most successful ISP’s in the Midwest would care enough to provide better services & better software to their customers. Please don’t reply & tell me how sorry you are. People see through that. Fix it. ### 1/5 — App needs work *2026-07-04, version 18.0.87* Can never get on the app! ### 1/5 — App never logs in *2026-06-15, version 18.0.87* Stuck at loading wheel ## Most praised reviews (10 highest-rated) ### 5/5 — Can’t pay my bill using the app *2025-08-26, version 16.4.09* For a long time this app is the only way I paid my bill but recently the option has been removed when I go to do so. This is very inconvenient and would like for this option to return. Please update the app for processing payment and I will update my review!! Update: had to uninstall and reinstall to correct the issue. It now works properly again. Thanks! ### 5/5 — Do not update more options *2025-04-16, version 16.0.05* You do not needs to update more options, simple is better. Not confusing, and Thank you! 😊 ### 5/5 — Payments *2025-03-15, version 15.0.08* For some reason, it won’t take my credit card on automatic payment so I have to manually submit the same credit card transaction every month ### 5/5 — Fast internet *2025-01-29, version 15.0.08* Thanks Josh from Customer Service for helping me to changed my password and username. Great customer service, haven’t had no complaints about this home internet. Fast. Not laggy, and even with all my home devices connected to the same router and the internet still fast. Once again shoutout to Josh from Mediacom’s customer service support for the great job. I definitely recommend this internet provider. 10/10 ### 5/5 — Long time customer….. *2025-01-18* I am not sure if I am reviewing the app or Mediacom service. I don’t know enough about the app to review it. So far, it’s easy to use and convenient. As far as the service goes…. I have been a mediacom customer for over 10 years. I have not been under contract for 6 plus years. Mediacom has great WiFi,”When it’s working”. Idk if it’s because of the transition to fiber optic cables, but they are always working on our service and we have many outages all the time. My wife works from home, so outages are a massive problem. However, we get by. My hope is that the outages will stop very soon. Other than the outages, Mediacom is second to none! ### 5/5 — No problems *2024-12-12, version 15.0.08* I’ve had them almost a year & I don’t have any problems. Customer service has always been helpful & courteous. ### 5/5 — Seamless… *2024-12-05, version 15.0.08* So efficient, easy and effective. Satisfied customer. ### 5/5 — Fast and Convenient *2024-11-29, version 15.0.08* I like the App. It’s fast and convenient to pay my bill on the go. Very simple to use. Gets the job done for me no matter where I am. Thank you. ### 5/5 — Just works *2024-11-21, version 15.0.08* Works as it should, nothing bloated to make it confusing ### 5/5 — Paying Bills *2024-10-07, version 14.0.17* Very easy and quick to see my balance and pay bill from the app. I get a confirmation text right away. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*