# MediBuddy-Dr Labs Meds ABHA — user reviews > 152 indexed App Store user reviews of MediBuddy by DocsApp Medical, rated 3.80/5 from 733 ratings. - Source: https://appshunter.io/ios/app/medibuddy-dr-labs-meds-abha/id946666981/reviews - App overview in markdown: https://appshunter.io/ios/app/medibuddy-dr-labs-meds-abha/id946666981.md - Rating breakdown: 5★ 417 · 4★ 112 · 3★ 27 · 2★ 18 · 1★ 159 ## What do users think of MediBuddy? Overall sentiment: negative **Pros** - 🚀 Helpful in booking appointments - 👍 Good and timely service - 👍 Excellent service and full assistance - 👍 Smooth and well-organized process - 👍 Responsive and helpful customer support **Cons** - 🐛 Blank screen and missing UI elements - 🐛 Buggy app with multiple issues - 🐛 Login and authentication problems - 🐛 Unreliable video consultation - 🐛 Incorrect claim status updates - 🐛 Medication ordering issues - 🐛 Compatibility problems on iOS **Commonly reported bugs** - Screen not showing full information - Login module not working - Blank page after successful login - Wallet balance not updating correctly - Beneficiary details cannot be updated - Address fields not working properly - Recent app updates causing crashes **Most requested features** - Option to change wallet for medicine orders - Ability to deactivate reminders - International expansion - Improved document upload functionality - Better location management for medicine delivery ## Newest reviews (10 of 152) ### 5/5 — Good Service thanks to Jaleel! *2024-06-22* Got enrolled for corporate annual health checkup. Being the annual health checkup season, there was lot of rush at the hospital for collections. Jaleel, from Medibuddy, was able for me in whatever way he can to expedite the entire process for me. Kudos to him! **Developer response:** Dear MediBuddy User, We're grateful for your appreciation! It helps us understand the needs and preferences of our Customers better. Your positive rating motivates us to keep improving. Thank you for being a valuable member of our Medibuddy community. Stay Healthy! Team MediBuddy ### 4/5 — Efficient Service *2024-06-20* I had the pleasure of interacting with the clinical coordinator Geetha and Pavan who took care of all my appointment work and clinical support. I can confidently say that they are truly outstanding. Their professionalism, organization, and attention to detail were impeccable. They efficiently coordinated my appointments, ensured smooth communication between healthcare providers, and kept me informed every step of the way. The clinical coordinator's ability to address my concerns promptly and with genuine care was remarkable. They were knowledgeable, compassionate, and went above and beyond to ensure my comfort and satisfaction. Their dedication to providing exceptional patient care is commendable. I am immensely grateful for the invaluable support and guidance provided by the clinical coordinator. Their expertise and coordination skills significantly contributed to a positive and seamless healthcare experience. I highly recommend their services to anyone in need of an exceptional clinical coordinator. **Developer response:** Dear MediBuddy User, We're grateful for your appreciation! It helps us understand the needs and preferences of our Customers better. Your positive rating motivates us to keep improving. Thank you for being a valuable member of our Medibuddy community. Stay Healthy! Team MediBuddy ### 1/5 — The worst service for medicines *2024-05-09* I ordered some generic medicines and was promised delivery within 24 hours. However, after four days without receiving my order, I contacted customer service. They assured me that the order would be delivered within the next 24 hours. Yet again, the medicines did not arrive. Two days later, I called customer service and requested to speak with the person responsible. I was connected to an individual who guaranteed delivery within the next four hours and took responsibility for the order. Astonishingly, just ten minutes after our conversation, I received an email informing me that my order was canceled due to the item being out of stock. This is not only disappointing but also alarming, considering the urgency associated with medication. It took them eight days to realize and inform me that the product was unavailable. Such service is unacceptable. If they are incapable of managing their stock and providing reliable service, I have to question their competence in the pharmaceutical industry. **Developer response:** Dear MediBuddy User, We're sorry to hear that you're experiencing issues with our services. Please email us at mbsupport@medibuddy.in with your contact details. Our Team will investigate the issue and get back to you as soon as possible. Rest assured we are committed to resolving your issue in a satisfactory manner. Best Regards Team MediBuddy ### 5/5 — My Experience with Medibuddy *2024-04-12* Initially I was totally blank when I need to do surgery and lot of confusions and questions running on my mind like how the insurance going to work and what’s the surgery procedure and which hospital is best for that particular surgery etc…At that point I were received the call from Sukanta Malakar from Medibuddy. He first understand my condition and suggested me the best and suitable hospitals and explained me the insurance & surgery procedure. It’s help me to stay sturdy and done the Surgery without any fear. He entirely care for me like routine check ups, making appointments, even in the cost reduction also. The main thing is they really care for their customers. Thank god I got Medibuddy otherwise I’ll be faced lot of Struggle. I’ll 5/5 for there care, service and knowledge etc..They are best 👍🏻. Thank you. **Developer response:** Dear MediBuddy User, We're grateful for your appreciation! It helps us understand the needs and preferences of our Customers better. Your positive rating motivates us to keep improving. Thank you for being a valuable member of our Medibuddy community. Stay Healthy! Team MediBuddy ### 5/5 — Annual Health Check up *2024-03-30, version 2.3.43* Excellent services and full assistance provided by Mr Raziul at the time of annual health check up . ### 5/5 — Feed back *2024-03-14* Certainly! Here’s a review for Joyshana clinical coordinator and Syed Sahil the care buddy: “I had the pleasure of working with Joyshana during my recent medical care experience, and I must say, she exceeded all expectations. Joyshana’s professionalism, dedication, and attention to detail were truly remarkable. She went above and beyond to ensure that every aspect of my clinical experience was seamless and comfortable. Her compassionate demeanor and exceptional communication skills helped alleviate any concerns I had. Joyshana’s expertise in coordinating medical services made the entire process stress-free. I highly recommend Joyshana to anyone seeking top-notch clinical coordination and thanks to Syed Sahil for helping me a lot in booking Doctor appointments and cab as well as insurance procedures .Thank you, Joyshana and Sahil for your outstanding care and support!” **Developer response:** Dear MediBuddy User, We're grateful for your appreciation! It helps us understand the needs and preferences of our Customers better. Your positive rating motivates us to keep improving. Thank you for being a valuable member of our Medibuddy community. Stay Healthy! Team MediBuddy ### 1/5 — Worst app and worst service *2024-03-09, version 2.3.41* I tried multiple times for video consultation but not working. ### 1/5 — No response from doctors after payment *2024-03-02, version 2.3.40* I tried to consult a doctor on the app…after making the payment no one responded for 3hrs and after 3hrs got a message stating “This consultation marked as duplicate and closed” I tried contacting support but there is no chat support. Don’t use the app it’s fake. ### 5/5 — Hassle Free approach *2024-02-26* Hi, I have used Medibuddy app recently when my mom’s doctors suggested her cataract operation. I had an insurance through my company so I just installed the app without having any idea what to do next. I requested a call back. This was the only thing I did “request for call back”. I received a call from Medibuddy employee Rashi Agarwal. I explained her everything and she took the entire charge of this surgery from looking out the cashless hospitals in my area to grabbing a discount on the surgery charges as it was little beyond the covered amount. She was constantly in touch with me and was updating me on various inputs and was tracking everything properly. The entire process was hassle free. We could smoothly had an surgery just because Medibuddy made it happened in back end. Thank you! **Developer response:** Dear MediBuddy User, We're grateful for your appreciation! It helps us understand the needs and preferences of our Customers better. Your positive rating motivates us to keep improving. Thank you for being a valuable member of our Medibuddy community. Stay Healthy! Team MediBuddy ### 1/5 — Very buggy app and poor service *2024-01-30* Having to use this app as it is part of our corporate service benefit but the experience is far below expectation. The app constantly keeps crashing and is highly buggy. When you try to choose an In-clinic doctor consultation, the page just keeps loading forever unless you force close and reopen the app. Same issue faced with uploading and ordering for a prescription. It’s almost impossible to smoothly upload a prescription and order for meds. Furthermore, most of the meds shows unavailable always and then it takes anywhere from 3-5 days for the meds to be delivered - which is far too late for the patient. Aside from the buggy app, the customer service is highly poor as no matter what time and date you choose for an inclinic consultation, at the backend they will arbitrarily assign a date and time for you with with the doctor and then keep spinning you over call after call for a refund. **Developer response:** Dear Abhinavmahanta, We apologize for the performance issues you're experiencing with our app. We're constantly working to optimize and enhance its performance. Please email us at mbsupport@medibuddy.in and provide details about the specific performance problems you're encountering. We appreciate your patience. Best Regards Team MediBuddy ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor Medicine delivery *2026-07-28, version 2.4.16* The app has many useful features but the service is very poor. I am residing abroad and order medicines through this app to my aged mother India. Every time either they cancel one of the prescription medicines or deliver less quality saying out of stock. It’s frustrating. Why can’t they order through other pharmacy’s? Is it for their margin they make the customers suffer. If I am given an option to switch out by my insurer, I WILL NOT use this App even though they have better features. ### 1/5 — Fraud *2025-12-05* I downloaded this app hoping for a reliable and convenient way to manage prescription refills. While the interface is clean and ordering was initially simple, the actual service delivery is an absolute failure, especially when it matters most. My critical medication order is now four days late past the promised delivery date. For medicine, this isn't an inconvenience—it's a serious health risk. What makes this experience truly unacceptable is the complete and utter absence of customer support. There is no number which i can call and discuss the issue. It feels like the moment you place an order, you are left completely stranded with no way to track, cancel, or even get an update on your essential items. An app dealing with healthcare cannot afford to be this unreliable. If you are relying on this service for urgent or necessary medication, avoid it entirely. The technology is useless if the logistics and human support are non-existent. Zero stars if I could; I only gave one because the app technically loaded. **Developer response:** Dear Shalaka, We're sorry to hear that you're experiencing issues with our services. Please email us at mbsupport@medibuddy.in with your contact details. Our team will investigate the issue and get back to you as soon as possible. Rest assured, we are committed to resolving your issue in a satisfactory manner. Best Regards Team MediBuddy ### 1/5 — Screen without Info *2025-08-27* I logged in the profile using Corporate Login. I am trying to place order for Eye Glasses but I am getting blank screen. It is showing the RADIO button to select provider but without Text Image. In the App, I didn’t find any option to report the issue. Please rectify it asap as I am not able to claim my expenses which have been done. **Developer response:** Dear MediBuddy User, We apologize for the performance issues you're experiencing with our app. We're constantly working to optimize and enhance its performance. Please email us at mbsupport@medibuddy.in and provide details about the specific performance problems you're encountering. We appreciate your patience. ### 1/5 — Screen without Info *2025-08-18* I logged in the profile using Corporate Login. I am trying to place order for Eye Glasses but I am getting blank screen. It is showing the RADIO button to select provider but without Text Image. In the App, I didn’t find any option to report the issue. Please rectify it asap as I am not able to claim my expenses which have been done. **Developer response:** Dear MediBuddy User, We apologize for the performance issues you're experiencing with our app. We're constantly working to optimize and enhance its performance. Please email us at mbsupport@medibuddy.in and provide details about the specific performance problems you're encountering. We appreciate your patience. ### 1/5 — Horrible *2025-08-16* Is this an app? So many bugs, screen UI doesn’t even fit to show in a page. Can’t even go to next step after adding tests to cart as part of the screen is not even showing up to click a button to move further. How is this app being approved to be in App Store with major bugs? I was planning to sign up for Manipal signa OPD plan, but after seeing this app which is to be used for claims, decided to not waste my money. I don’t understand how this app passed testing. I am going to delete this useless app from my phone. **Developer response:** Dear MediBuddy User, We apologize for the performance issues you're experiencing with our app. We're constantly working to optimize and enhance its performance. Please email us at mbsupport@medibuddy.in and provide details about the specific performance problems you're encountering. We appreciate your patience. ### 1/5 — Worst App for Dr consultation *2025-08-10, version 2.3.86* This app has many doctors who are not willing to help at all. They just want to give prescription for records and close case. No one really bother if patients has satisfied or not. ### 1/5 — Dont waste your time on this App *2024-09-23, version 2.3.55* I placed an order for medicine which was listed , they took 48 hours to cancel the order with no reason.. Not a trustworthy source in emergency .. ### 1/5 — Worst app in history of Medicine *2024-08-29, version 2.3.52* The worst app in the history of medicine, ordering a medicine is a hassle and big headache. ### 1/5 — Change in terms and conditions without prior intimation to customer *2024-06-02* I am writing this review to express my extreme dissatisfaction with Medibuddy and its recent handling of terms and conditions changes. I had subscribed to a two-year plan that promised unlimited consultations. However, without any prior intimation, Medibuddy changed their terms and conditions midway through my subscription. Recently, my account was deactivated with the explanation that I had exceeded six consultations. This was never part of the original terms and conditions when I signed up. The sudden change, without any notification, is not only unprofessional but also highly unethical. To make matters worse, when I contacted customer support for assistance, I was met with rude and arrogant responses. The feedback team was unhelpful and dismissive, offering no resolution or clarity on the matter. This level of customer service is unacceptable and adds to the frustration of an already bad experience. As a paying customer, I feel cheated and let down by Medibuddy's lack of transparency and poor customer support. I urge potential customers to think twice before subscribing to their services, as the company does not honor its commitments and fails to provide adequate support when issues arise. Medibuddy needs to address these issues urgently, improve their communication with customers, and train their support team to handle complaints more professionally. Until then, I cannot recommend this app to anyone looking for reliable healthcare services. **Developer response:** Dear MediBuddy User, We're sorry to hear that you're experiencing issues with our services. Please email us at mbsupport@medibuddy.in with your contact details. Our Team will investigate the issue and get back to you as soon as possible. Rest assured we are committed to resolving your issue in a satisfactory manner. Best Regards Team MediBuddy ### 1/5 — There is no medical app worse than this *2024-05-23* I was using docs app from long time, then post the merger with medibuddy it a nightmare 1. There is no profile, your mobile number and other details is somewhere in space 2. Payment been done if you book lab test, but after a successful transaction in the app, your order been stolen from CIA, its classified no one can see that. 3. For finding a medical history, you need to be sherlock homes, each health record we need to go and and check, since I have hundreds of consultation through out years, its a myth to find. I want to appreciate the greatest PMs and Great UX designers for designing a simple module in the most horrible way with zero first principle thinking. I would like to give a free UX consultation to the entire Medibuddy by spending my valuable 30 days time for educating the Greates Project Managers, The developers and the great Designers. 4. Each time if we consult for any family member, the profile name updates 5. Even you provide a number while creating consultation, still the doctor call to the registered number, just wondering what is the point of asking a number then? remove one drop off point there. 6. Your consultation upgraded to video consult? for what, why don't you ask a consent before imagining the customer need a video consultation? 7. There are a ton, I would like to go to a usability test in my own expense to the medibuddy office and spend as many hours to fix this mess. 8. I would like to thank to all the folks in docsapp, the app was great, worked well for 2 years and there was almost zero glitch **Developer response:** Dear MediBuddy User, We apologize for the performance issues you're experiencing with our app. We're constantly working to optimize and enhance its performance. Please email us at mbsupport@medibuddy.in and provide details about the specific performance problems you're encountering. We appreciate your patience. Best Regards Team MediBuddy ## Most praised reviews (10 highest-rated) ### 5/5 — Worst service provider only rejecting reimbursement *2026-03-17* In my experience, Medibuddy provides some of the worst insurance services in India. I would strongly advise people to think carefully before purchasing any insurance through them. My claim reimbursement rate has been 0%. Over the past four years, I have submitted three reimbursement claims, and none of them were approved. Throughout the process, they repeatedly asked for additional documentation. Even after submitting everything requested, they continued to demand more documents. Eventually, the claims were rejected citing “insufficient documentation.” This pattern makes the entire process extremely frustrating and time-consuming. In one case, after submitting the claim online, they asked me to manually fill out forms and send them by post to their address, which feels outdated and inconvenient. Additionally, there is no reliable customer support. I tried reaching out by phone multiple times but could not get proper assistance. Overall, my experience has been very disappointing. The process seems unnecessarily complicated, with repeated documentation requests and little to no support, ultimately leading to rejected claims. **Developer response:** Dear Medibuddy User, regret for the inconvenience. Please email your contact details to info@mediassist.in as this query is related to Mediassist. Mediassist team will promptly reach out to assist you in finding a resolution. ### 5/5 — Helpful in booking vi call *2025-08-22* Vaibhavi was quite helpful in setting up the appointment and was comprehensive in her efforts to choose the right package for my parents. Thank you! **Developer response:** Dear MediBuddy User, We're grateful for your appreciation! It helps us understand the needs and preferences of our Customers better. Your positive rating motivates us to keep improving. Thank you for being a valuable member of our MediBuddy community. Stay Healthy! Team MediBuddy ### 5/5 — Experience with medibuddy *2025-08-03, version 2.3.84* Recently booked an appointment for health checkup the whole process from booking The whole processfrom booking the package to completing the tests was smooth and well-organized. ### 5/5 — Exceptional Support from Prinisha Nair *2025-07-30* I had a truly wonderful experience with Prinisha Nair from the MediBuddy customer support team. She was incredibly patient, kind, and efficient in helping me navigate the app, which I was finding a bit confusing at first. Not only did she guide me step-by-step with absolute clarity, but she also personally helped book an appointment for me without any hassle. She answered all my queries with care and professionalism, ensuring I felt confident and well taken care of. It’s rare to come across such dedicated and genuinely helpful support staff. Her calm demeanor and quick resolutions made the entire process smooth and stress-free. Thank you, Prinisha, for going above and beyond — you truly made my experience with MediBuddy amazing! **Developer response:** Dear MediBuddy User, We're grateful for your appreciation! It helps us understand the needs and preferences of our Customers better. Your positive rating motivates us to keep improving. Thank you for being a valuable member of our MediBuddy community. Stay Healthy! Team MediBuddy ### 5/5 — Quick and fast response thank you Arsheen *2025-06-18, version 2.3.79* “I would like to thank Arsheen for her excellent support in helping me book my appointment. Her assistance was very efficient and appreciated.” ### 5/5 — Good service *2025-04-08* Quite satisfactory. Was able to get my health checkups done quickly. **Developer response:** Dear MediBuddy User, We're grateful for your appreciation! It helps us understand the needs and preferences of our Customers better. Your positive rating motivates us to keep improving. Thank you for being a valuable member of our Medibuddy community. Stay Healthy! Team MediBuddy ### 5/5 — Excellent Customer Service *2024-09-18* I recently had the pleasure of interacting with MediBuddy representatives Josmitha Fernandes and Ashutosh Bhatt, and I cannot express enough how impressed I am with their exceptional customer service. Josmitha, as the Clinical Coordinator, provided thorough and clear guidance throughout the process. Her regular calls and follow-ups ensured that I was always informed and felt supported. She was proactive in addressing my concerns and went above and beyond to provide detailed information regarding my insurance and surgery options. Ashutosh, my Care Buddy, was equally commendable. His friendly demeanor and willingness to assist made a significant difference in my experience. He consistently checked in on my progress and offered valuable insights that helped me navigate the complexities of my healthcare needs. Together, they exemplified what excellent customer service should be—knowledgeable, attentive, and genuinely caring. I highly recommend MediBuddy for anyone seeking reliable support in managing their health-related queries. Thank you, Josmitha and Ashutosh, for your outstanding service! **Developer response:** Dear MediBuddy User, We're grateful for your appreciation! It helps us understand the needs and preferences of our Customers better. Your positive rating motivates us to keep improving. Thank you for being a valuable member of our Medibuddy community. Stay Healthy! Team MediBuddy ### 5/5 — Excellent service *2024-08-28* I had the pleasure of interacting with the clinical coordinator Reehana Ali and clinical coordinator mumpeng who took care of all my appointment work and clinical support. I can confidently say that they are truly outstanding. Their professionalism, organization, and attention to detail were impeccable. They efficiently coordinated my appointments, ensured smooth communication between healthcare providers, and kept me informed every step of the way. coordinator's ability to address my concerns promptly and with genuine care was remarkable. They were knowledgeable, compassionate, and went above and beyond to ensure my comfort and satisfaction. Their dedication to providing exceptional patient care is commendable. I am immensely grateful for the invaluable support and guidance provided by the clinical coordinator. Their expertise and coordination skills significantly contributed to a positive and seamless healthcare experience. I highly recommend their services to anyone in need of an exceptional clinical coordinator. **Developer response:** Dear MediBuddy User, We're grateful for your appreciation! It helps us understand the needs and preferences of our Customers better. Your positive rating motivates us to keep improving. Thank you for being a valuable member of our Medibuddy community. Stay Healthy! Team MediBuddy ### 5/5 — Medical Benefits *2024-08-17, version 2.3.52* I took the medical benefits through Medi Buddy and they are very helpful. I am very satisfied with their services throughout. ### 5/5 — Eassy to access and grate experience *2024-07-31, version 2.3.51* I had recently done my annual health check up by using my office credentials and It was a good experience and also lab persons and customer support is also very good.. I want to mention one thing here that I have received my health check report very quickly.. thank you meddybuddy.. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*