# Medical Alert Connect — user reviews > 15 indexed App Store user reviews of Medical Alert Connect by Connect America. - Source: https://appshunter.io/ios/app/medical-alert-connect/id1458353136/reviews - App overview in markdown: https://appshunter.io/ios/app/medical-alert-connect/id1458353136.md ## Newest reviews (3 of 15) ### 1/5 — Why should we pay more *2020-03-27* We already pay a fee for our medic alert bracelet why should we have to pay more for an app. Tie it into our account so we can update our information ### 1/5 — Misleading! *2020-01-27* After downloading the app, I tried to “register new device”. I submitted the required information and an ERROR screen popped up saying the application wasn’t associated with my account and to call customer service. After reentering every combination of numbers, nothing worked. On Friday, I called customer service. After a lengthy conversation, I was asked if I had paid the fee. “What fee?” I asked. Answer: $5.00. Nowhere in the App Store or literature is a fee mentioned. I asked to speak with a supervisor. I was told she would call me back. She didn’t. On Monday afternoon, I called again, asking for a supervisor. Again, she was busy and would call me back in 5 minutes. Approximately 35 minutes later, I called and spoke with supervisor Nicole Williams. She informed me that yes, you can download the app for free but once directed to call customer service, THEN they will inform you of the $5.00 monthly fee. I believe it is very misleading and not good business to hide this cost. I understand the App Store does not collect the fee, but Medical Alert should make you aware of it before going through numerous steps. When customers submit their information as asked, it’s not an error. it’s Medical Alert Connects error for being misleading! ### 1/5 — Doesn’t work *2019-11-05* Can’t sign in, recover password or register as a new device. Get an error message but doesn’t explain what it is ## Most critical reviews (10 lowest-rated) ### 1/5 — Misleading App *2024-08-27* This app is for medical professionals ONLY! Patients cannot setup an account on this app! **Developer response:** I'm sorry for the misunderstanding about the purpose of this app. The Medical Alert Connect app is meant to be used by Connect America's Medical Alert device customers for the purpose of monitoring their medical safety devices and administering account settings. ### 1/5 — Terrible waste of time *2023-10-18* DO NOT WASTE YOUR TIME ON THIS APP! This app is utterly useless! I spent 2 days trying to get it to work being on hold with the tech support etc. thinking I could manage my mothers alert equipment and account because she is moving and I needed to change addresses etc. This app will not allow me to do anything. So I am still going to have to call and wait on hold for hours just to make a simple address change. Also apparently I am now being charged on my account $5 per month just to have the privilege of having this useless app on my device? They don’t even tell you this! Robbery. ### 1/5 — Disappointing right out of the gate! *2023-09-19* I just got this app and tried to create a new account. It wouldn’t let me do it from the app. Instead, I was offered the choice of calling them or emailing them. All just to try to do what I expected the app to do itself. I have no clue as to why it won’t allow me to create an account. Also, it doesn’t say anywhere if I need to connect it to another device or if my iPhone will be sufficient for detecting any problems and notifying my emergency contacts. So what do I do now? I only looked it up as a park after seeing someone on Facebook asking about medical alert device advice. I guess this will go into the dustbin of dead apps not to worry about. Le Sigh. **Developer response:** Thanks very much for your feedback. I am sorry you experienced issues with the app. Do you already have an account and a device with Medical Alert? If you do and the app is still not working for you, please escalate your complaint by sending an email to Support@medicalalert.com so we can address the problem. If you do not already have an account and device with Medical Alert (https://www.medicalalert.com/) this would be why the app was not working for you. ### 1/5 — Crashed repeatedly *2022-08-19* Tried to login or create an account, end up in white blank screen! **Developer response:** Thanks very much for your feedback. I am sorry you experienced issues with the app down. I realize this is an older review, but if you are currently in need of support, please escalate your complaint by sending an email to caresupervisors@medicalalert.com so we can address the problem. ### 1/5 — Useless app *2022-08-11* “Unable to locate device.” The whole reason for selecting this provider, was so that I could track the device from my phone. Thank God for the 30 day money back guarantee **Developer response:** Thanks very much for your feedback. I am sorry you experienced issues with the app down. I realize this is an older review, but if you are currently in need of support, please escalate your complaint by sending an email to caresupervisors@medicalalert.com so we can address the problem. ### 1/5 — App down for maintenance for days!!! *2022-03-31* How can you have a medical alert app down for 5 days? That’s how long so far. What’s the point? **Developer response:** Thanks very much for your feedback. I am sorry you experienced issues with the app down. I realize this is an older review, but if you are currently in need of support, please escalate your complaint by sending an email to caresupervisors@medicalalert.com so we can address the problem.   Sincerely, Alex Technology Reviews Team Medical Alert ### 1/5 — Never worked *2022-03-16* Downloaded, verified, created P/W 3x. Still gets ‘device not found’. Called Tec services 4x and was told A. Not trained on app problems only know system. B. Will have to open repair order to send to technical help! This from tec help after I pushed number 4 for technical help. C. Spoke to supervisor Ms Nicole @ extension 0022 and was assured problem is a known issue with new 4G system. Would be repaired within 2 weeks. Did not happen. D. Last call was we are working on issue. This happened over the last 2 months and STILL NOT WORKING. If you want a monitoring service that offers an app to monitor/change caregivers, then this is not for you. **Developer response:** Thank you for sharing your experience. I realize this is an older review, but if you are currently in need of app support, please escalate your complaint by sending an email to caresupervisors@medicalalert.com so we can help.   Sincerely, Alex Technology Reviews Team Medical Alert ### 1/5 — Poorly Executed App *2021-07-21* Just purchased a new necklace and the QR card. Went to download the app afterward to update info. Couldn’t even log in or create a new account. Terrible app. **Developer response:** Thank you for sharing your experience. I realize this is an older review, but if you are currently in need of app support, please escalate your complaint by sending an email to caresupervisors@medicalalert.com so we can help. Sincerely, Alex Technology Reviews Team Medical Alert ### 1/5 — Stopped tracking *2021-05-08* I have used this for about a month with no problems. Now the app is not working and they say it’s a recent update for Apple phones. They said someone would call me back. Let’s see if they do and…..fix the issue **Developer response:** Thank you for sharing your experience. I realize this is an older review, but if you are currently in need of app support, please escalate your complaint by sending an email to caresupervisors@medicalalert.com so we can help. Sincerely, Alex Technology Reviews Team Medical Alert ### 1/5 — Disappointing.... *2020-12-22* This new app seems much inferior to the former 365 Access app. 365 displayed the battery charging levels of the device as well as the device’s physical location, like a GPS device. This new app doesn’t do any of that. ## Most praised reviews (2 highest-rated) ### 3/5 — Not reliable *2023-02-10* The devices are good, although the bracelet could have a better design. But the app never opens…whether on WiFi or using data **Developer response:** Thanks very much for your feedback. I am sorry you experienced issues with the app. If you are in need of support, please escalate your complaint by sending an email to caresupervisors@medicalalert.com so we can address the problem. ### 2/5 — Never stays logged in *2022-03-09* App seems like a good idea, but it’s never going to be able to send me alerts because it constantly logs me out. **Developer response:** Thank you for sharing your experience. I realize this is an older review, but if you are currently in need of app support, please escalate your complaint by sending an email to caresupervisors@medicalalert.com so we can help. Sincerely, Alex Technology Reviews Team Medical Alert --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-21.*