# MedMutual — user reviews > 89 indexed App Store user reviews of MedMutual by Medical Mutual of Ohio, rated 4.70/5 from 7,365 ratings. - Source: https://appshunter.io/ios/app/medmutual/id628036896/reviews - App overview in markdown: https://appshunter.io/ios/app/medmutual/id628036896.md - Rating breakdown: 5★ 6,151 · 4★ 740 · 3★ 179 · 2★ 48 · 1★ 247 ## What do users think of MedMutual? Overall sentiment: negative **Pros** - 👍 Convenient - 👍 Easy to use - 👍 Helpful for tracking medical bills - 👍 Good customer service **Cons** - 🐛 Frequent crashes and bugs - 🐛 Login issues and app not working - 🐛 Outdated and poor user interface - 🐛 Inaccurate provider information - 🐛 Inability to access key features **Commonly reported bugs** - Blank screens and loading issues - Login button not working - App not opening after updates - ID card not displaying properly **Most requested features** - Access to plan documents - Ability to track food and get healthy - Dark mode option - Fingerprint/biometric login ## Newest reviews (11 of 89) ### 3/5 — Overall *2026-08-03* Yes, the app is glitching. There’s not a whole lot of features to it after using it for a while now I don’t like it as much as I used to. There needs to be an easy way to to look at your claims. There needs to be a lot more information on the dashboard. ### 3/5 — Needs updating on some dr’s *2024-10-25* You have information on dr’s that are not accurate. For one, I know my primary dr. does not go to one of the hospitals and I even informed you and it’s never been changed. You are still providing inaccurate information. ### 1/5 — Need help *2024-08-12, version 8.0.1* I am looking for help tracking food I eat and getting healthy. Can’t afford to pay for an app. Is there any resources available to me through my insurance? ### 1/5 — Broken app😓😓 *2024-06-19, version 8.0.1* Need help to fix this please, it won’t open, just flashes than closes, this has always worked snd now nothing ### 4/5 — Supplemental card *2024-06-06* I can’t seem to find the remaining balance on this card on this site. Makes it difficult to gauge future purchases. ### 1/5 — Login *2024-05-15, version 8.0.1* Challenging web sites, apps, overly complicated, locking me out, phone system nonsense, then talk to an Expressscripts rep who says I have to call medical mutual. Can’t login. ### 1/5 — Can never see my insurance card *2024-04-30, version 8.0.1* App is full of bugs. Crashes randomly. Poor user experience. Higher expectations from a large company. ### 1/5 — Chris *2024-03-06, version 8.0.1* The only thing that operated was my ID cards all other options would show errors. ### 1/5 — Can never login *2024-01-19, version 8.0.1* Login button is greyed out! Cannot login !! No matter what I do uninstall reinstall…..nothing works! I am using the same login information as I do for pc. Can login to web browser no problem..app on the other hand doesn’t work! ### 3/5 — Operations *2024-01-17, version 8.0.1* The app has a tendency to lag while attempting to load claims summaries. Otherwise, not a bad app. ### 3/5 — Consistent Login Issues *2024-01-15* I wavered between 2 & 3 stars. Once I finally get logged in, the app works fairly well. Logging in, however, is a consistent challenge for both my account and my husband’s. I don’t have this issue with other apps. It will be a pleasant surprise when the day comes that I get logged in on the first try, without resetting my password. ## Most critical reviews (10 lowest-rated) ### 1/5 — Absolute garbage. *2026-03-04* This app is straight garbage. Completely unacceptable from this caliber of importance. Couldn’t look up a practice to see if it was in network (it is) but when I search retina, it’s coming back Radiation Oncology, only I searched my name of place, not specialty. Went to report the app not working, on the app, and of course, there’s no submit button. Garbage. ### 1/5 — Often doesn’t work *2026-01-13, version 10.4.0* Do better, you make plenty of money off the backs of patients to pay for a competent dev team ### 1/5 — Does not Function *2025-11-30, version 10.4.0* Can’t even login or use FaceID. App is crashed and goes nowhere. ### 1/5 — An unknown error occurred… *2025-08-05, version 10.2.2* It always occurs and keeps occurring. “What is it,” you ask? Nobody knows. ### 1/5 — The worst bugged out app *2025-07-30, version 10.2.2* New App is a total failure and completely bugged. It hasn’t worked for the entire month of July. I can’t view anything but a white screen. ### 1/5 — Bad service *2025-07-29, version 10.2.2* Really bad service and customer service. They doesn’t pay billing. They offer service just in one language. Seems like they don’t have much resources to help the patients. ### 1/5 — Can never log in!!! *2025-06-12, version 10.1.0* I’ve reached out to support multiple times and all they have to say to me is the app is bad and to log in on the web browser… the app NEVER lets me log in even after changing my password. ### 1/5 — Disappointing *2024-12-17, version 10.0.0* This app is one of the least user-friendly apps I have ever used. Very disappointing. ### 1/5 — Worthless *2024-11-25, version 9.0.2* The app has no menu! Can’t do anything with it. Makes me wish I wouldn’t have changed from Aetna. Their app works ### 1/5 — Doesn’t work *2024-10-17, version 9.0.2* This app doesn’t even load your ID cards. The screen is just blank. And under menu there’s nothing there. This app is basically useless. ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2025-11-11, version 10.4.0* I like the way I’m being taken care ### 5/5 — Convenient *2025-05-09* I use this app to help me track how much we owe on our doctors’ and hospital bills. I caught a fairly large billing error doing this. It’s very convenient and easy-to-use. ### 5/5 — Lthamm *2025-02-14, version 10.0.0* I just need more time to figure all this stuff out ### 5/5 — Easy an convenient *2024-10-08* Great app for a great company. Thanks for keeping me and my family up to date with all our claims. ### 5/5 — pence *2024-03-19, version 8.0.1* New update is great! ### 5/5 — Excellent Customer Service *2024-01-22* I am new to MedMutual and was told that their customer service was good and now that I am utilizing their services I can tell you that everything I had heard was absolutely correct. The Customer service is by far the best I have ever experienced. ### 5/5 — Added access *2024-01-18, version 8.0.1* Thank you for adding access to my HSA and pharmacy benefits! ### 5/5 — I received help! *2024-01-14* I had a medical concern and did not know where to go for help. Nurse Line asked me questions and connected me with the proper resources. ### 5/5 — Great provider *2024-01-09* Medical Mutual has been very easy to work with compared to other insurance companies. I wish I had changed sooner. ### 5/5 — ID Card fix *2022-04-08, version 6.2.3* Glad for the ID Card fix --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*