# Meela - Birth support and more — user reviews > 30 indexed App Store user reviews of Meela by Juno Technology, LLC, rated 2.70/5 from 35 ratings. - Source: https://appshunter.io/ios/app/meela-birth-support-and-more/id1434417614/reviews - App overview in markdown: https://appshunter.io/ios/app/meela-birth-support-and-more/id1434417614.md - Rating breakdown: 5★ 10 · 4★ 1 · 3★ 6 · 2★ 4 · 1★ 14 ## Newest reviews (10 of 30) ### 2/5 — Profile issues *2026-03-28, version 5.4.2* As some other reviews mentioned, there’s SO MANY profile issues and they still haven’t fixed them. I started on Meela as a doula and have received clients from the app in the past as well. I’ve also received many emails about parents seeking doulas near me. However, upon logging in recently, I noticed my profile was no longer a professional account and it reflected me as a parent. Not only that but my name, email, and phone numbers were changed to random letters and numbers and I could not get it fixed. When I emailed support about my issues I was originally blown off, then I got annoying about it. I reached back out today (almost a month later than my original inquiry) to check back in and they tried to gaslight me into thinking I signed up for a parent account, and then told me they have “no way” to convert my account to a professional account… which is odd considering it was a professional account to begin with. We chalked it up to being a glitch but at the end of it all, my profile needed completely deleted and I had to make a new professional account. Then after they deleted my account and notified me, they made sure they said, “we deleted the parent account you created, here’s how to create a pro account” as if I had ever made my profile a parent profile to begin with. Customer service seems pretty professional but IT needs A LOT of work. It’s not fair to any pros to have to go through this headache and then be gaslit. ### 3/5 — No way to create an account *2023-06-23* I paid my subscription and it still said I couldn’t create my profile. It keeps giving me errors and won’t let me log in. They say you get 24/7 support and I’ve been trying to get ahold of someone for the last 3 days. Otherwise, I think the app is a great idea and am looking forward to connecting w the birthing community. ### 3/5 — Good app still a few things to work out *2023-04-27, version 5.1.1* It’s an awesome concept and everything has been very user friendly, except that as a doula it doesn’t show you if the customer has reached out to a pro already. And very old posts don’t disappear once the due date is past. These features would make it even more helpful on our end. Thank you! Update April 2023: So, I have yet to get their method of payment to work, and have not found anyway, contact them to fix it. When I search my area on the website my profile doesn’t show up, only 2 other profiles. Why is this? Also, as of 3 days ago, there have been no new clients in the search function in any of the areas. Something is not working, and there isn’t a way to reach out to get it resolved. I’m starting to feel like it’s not worth it. Hope someone sees this and gets things working again. ### 2/5 — No customer support *2023-03-14* I tried to contact the app so many times that I have issues connecting Meela to my Stripe account but I never got a response. Still waiting for help. It’s been 6 months. ### 2/5 — Hoping the developers are working to improve things *2023-03-01, version 5.1.1* I like the idea of this, but right now, as a doula I have no idea of my $5 a month membership is making me any more visible to people in my area. When I search my zip code people come up that are much farther than I am and I don’t see myself at all. I will give it probably another month and then cancel if nothing changes. ### 3/5 — I want to like it *2023-02-20, version 5.1.1* I really do. But having an app should make it easy to make a profile for both clients and doulas IN the app. Having to go to a webpage to create a doula profile seems silly when the app is geared for birth work. And the webpage is glitchy, so you’ll likely have to fill out the profile form more than once, and some info required is not necessary. After the webpage deleted my profile form twice on “complete” I gave up. I’ve received so many emails about it being incomplete/inactive, and any time I’ve replied with this information and concern, it’s radio silence. The concept is great, but it’s not being executed well. ### 1/5 — The app might be alright, but Meela in general is terrible. *2022-06-23, version 4.9.8* Every inquiry I get is for somebody way out of my area and not in my price range. When Jayleen emailed me asking if I had any feedback, I responded with my concerns and questions, and I received no response. Then I get another email, saying that I hadn’t responded to her first email. Again, I responded with my questions and concerns. I’ve never heard back. I’ve tried to cancel my profile and account and that’s not possible. Plus, as someone else mentioned, it’s impossible to make changes on my profile. I’m so disappointed in this service and I just want to get out of it now. ### 1/5 — Can’t edit profile *2022-01-12, version 4.9.5* Unable to edit profile after creating an account. Can’t view profile, change password, add birth plan…nothing. I can’t even delete the account. Waste of time. ### 1/5 — ill functioning *2021-07-11, version 4.9.3* The design is terrible, it takes forever to load, it doesn’t feel streamlined and looks out of date. The server is constantly slow or not running properly and is botchy at best. There is a high demand for birth work where I live and nearly no one I know, expecting parent or birthworker, uses this app. ### 3/5 — A bit expensive *2020-12-28, version 4.9.2* I think the app is good, it’s a great concept, however, I think offering a membership would be more effective instead of having birth workers pay $5 every time we want to message a client. I’m not sure if clients have to pay but $5 for every new message is very costly. Especially during this pandemic in addition to none of the clients ever actually responding. Otherwise, I think the app is okay but because of how costly it is, I’m sticking with DoulaMatch. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t remove *2025-11-24* I can’t remove or downgrade to free. Its glitching. It won’t let me edit or remove card. I’m going to have to report a fraudulent charge. ### 1/5 — Dysfunctional app *2025-01-13* I have attempted to set up my basic profile for the past 3 months and had no success. This app will only allow me to add a photo and my name but will not allow me to add my email or contact therefore I’m unable to save my information. The app crashes when attempting to access my profile. I’m not satisfied at all. ### 1/5 — No way to create an account *2024-02-02, version 5.1.1* I paid my subscription and it still said I couldn’t create my profile. It keeps giving me errors and won’t let me log in. They say you get 24/7 support and I’ve been trying to get ahold of someone for the last 3 days. Otherwise, I think the app is a great idea and am looking forward to connecting w the birthing community. Update: they FINALLY responded to me after 7 MONTHS of charging me for two accounts. They said they would refund me the day I put a stop payment on my second account. And then I go to log into my active account and all of my info as well as conversations with clients have been deleted. This is going from 2 to 1 stars. This would be an incredible app w upgraded management and support. ### 1/5 — Horrible app and customer setvice *2023-11-12, version 5.1.1* The app and website takes forever to load. They are also constantly erroring out. They never respond to your emails. Once you pay for the subscription, they will never refund you even the app is useless. Worst company ever! They just want your money. ### 1/5 — Can’t renew subscription *2023-11-04, version 5.1.1* I need to update my payment method, I’ve sent a bunch of emails, messaged them on IG and no response….it’s so very unprofessional and frustrating. Fix this and respond to your emails. Bad customer service!!! ### 1/5 — Bad response *2023-10-21* Costumer service is terrible, have been emailing the same question about updating my subscription with no response…..how hard is it to answer an email? ### 1/5 — Too difficult to cancel subscription *2023-10-03, version 5.1.1* While, this company seemed like a legitimate way of getting a good amount of clientele, after several weeks of hoops, they verified my profile, and I had gotten minimal action. After a few months, I requested to cancel and heard nothing. It is now been 3 months that I’ve been trying to cancel, and they still have refused to cancel my subscription and continue to charge my credit card. This company is scamming people out of their money. ### 1/5 — Scammed *2023-09-05, version 5.1.1* I was scammed through this app because I hired a doula and paid her deposit then she cancelled as we were on our way home with our babies and she says she can refund us slowly over time. We have a contract with her, so we are legally obligated a refund, and we may have to go to court to get our deposit back. ### 1/5 — Scam! *2023-09-01, version 5.1.1* I tried out the paid subscription to see if I could get any leads. Nothing and now there is no way to cancel my subscription. I’ve sent many unreturned emails, there is no number to call. They were taking money from my PayPal which I had set up, so I emptied that account and they are relentlessly trying to deduct money even still! Ugggg I want to talk to the person who is responsible for this carelessness or worse, theft. ### 1/5 — Worst Organization Ever! *2023-06-25, version 5.1.1* This is the worst company I have ever been involved with. I had all the problems others mentioned with the profile not working right and other issues too. I had to pay 7.99 to respond to ONE client who I never heard from. Then I noticed on my bank statement they charged me the $7.99 twice- same date and time. I emailed them many times to get a refund and NO ONE EVER responded. I finally just let my bank look into it and they refunded my money NOT Meela. Then I paid the $4.99 monthly to respond to clients and again never heard from any. I canceled my membership but was still charged $4.99 the next month and again wouldn’t respond to request for refund. I went through and canceled a second time and just decided to cut my losses and go. I strongly DO NOT recommend. ## Most praised reviews (10 highest-rated) ### 5/5 — A Godsend for Remote Areas‌    ​ ‍ *2024-02-15* Living in a remote area, I worried about finding doula support. Meela was a godsend; connecting me with a doula willing to travel and offer virtual consultations. Her presence made all the difference in my birth experience.  ‍‍ ### 5/5 — Support Team *2022-09-05, version 5.1.1* I have been with Hello Meela for just a couple weeks as a professional seeking birth and postpartum doula opportunities. Each time I have reached out to the Meela team with a question (which has been often), they have ALWAYS responded to my questions and not only responded, they have responded in a very timely manner! They even communicated with me on the Labor Day Holiday which was a pleasant surprise! ### 5/5 — Great app for finding new clients *2021-10-25* I’ve been waiting for an app like this for doulas. You get notified when there is a person near you looking for support. Sometimes parents are looking for a doula really quickly so its hard to respond fast enough but its much better now with text notifications. Super super useful for doulas to find work!! ### 5/5 — I love Juno! *2019-04-28, version 1.0.1* An incredible app for expecting mamas! ### 4/5 — MUCH BETTER support than in the past *2026-01-02, version 5.4.2* I have used Meela for a while and i wanted to leave a review to show some support for the better support they’ve put in place. In the past it was quite bad but i recently had an issue and they were super fast to respond and helpful. Im glad they have invested in support. Overall its such a great tool for doulas and parents alike. Im rooting for their success ### 4/5 — Good tool if you stick with it but needs work *2026-01-01, version 5.4.2* I am a doula and at first I wasn’t getting much business through it but I stayed on for a while, converted to a free account, and then recently converted back to a paid account. Now, I am regularly find a few clients through Meela. I think they fixed a number of issues. I get the sense that they should charge more to offer better service rather than charge so little it makes them slow to improve features. It’s such a perfect concept and it works but it could be so much better. I’m gonnna stick with it because the ROI for me is still very good all things considered. ### 4/5 — Not popular enough *2025-11-25, version 5.4.2* Could be good. Not much action in my area yet ### 4/5 — Question *2023-01-03, version 5.1.1* I can’t figure out how to put my account into professional mode so that I can offer doula support. Can someone help me with this option ### 4/5 — Good app still a few things to work out *2022-08-29, version 4.9.9* It’s an awesome concept and everything has been very user friendly, except that as a doula it doesn’t show you if the customer has reached out to a pro already. And very old posts don’t disappear once the due date is past. These features would make it even more helpful on our end. Thank you! ### 3/5 — Difficult to use *2023-07-25, version 5.1.1* Difficult to set up, connect payments, and I received an automated email telling me my account will be deleted due to unfinished set-up… I believe this is in error and I have finished the process. When I email for support, I don’t get a reply though! Waiting to see if my account is complete or will be deleted, although finding nothing in the app indicating I have an unfinished profile. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-06.*