# MEGA VPN – Privacy Online — user reviews > 79 indexed App Store user reviews of MEGA VPN by Mega Limited, rated 4.60/5 from 293 ratings. - Source: https://appshunter.io/ios/app/mega-vpn-privacy-online/id6456784858/reviews - App overview in markdown: https://appshunter.io/ios/app/mega-vpn-privacy-online/id6456784858.md - Rating breakdown: 5★ 244 · 4★ 20 · 3★ 9 · 2★ 3 · 1★ 17 ## What do users think of MEGA VPN? Overall sentiment: mixed **Pros** - 🚀 Fast and quick to connect - 👍 Easy to use - 💰 Affordable pricing / Included with MEGA subscription - ✨ Works well for many users - 🌐 Many countries to choose from - ⚡ Good speeds reported by some - 💡 Great value add to MEGA storage **Cons** - 🐛 Connection issues / Doesn't load - 👎 Refund denied / Unresponsive support - 🐌 Slows down connection speeds - 🔒 Not a log-free VPN / Tracks activity - ❌ Difficult to switch off - 📉 Significant speed reduction reported - 🤷‍♂️ Server location issues (always New Zealand) - 💸 Subscription issues / Asked to pay again - 🚫 No kill switch feature - 📧 Email sending issues after VPN install - ❌ App crashes frequently - 👎 Misleading statements about kill switch **Commonly reported bugs** - Cannot get anything to load - Refund denied twice - Support is completely unresponsive - Glitch caused two simultaneous subscriptions - Almost impossible to switch off VPN - iPad settings switch it on again when trying to switch off - Barely works on MacOS, started working only after several crashes - Disconnects at random times, needs re-downloading - Error when clicking connect, says connecting then goes back to connection screen - Connection fails sometimes, needs retry - Keeps connecting to New Zealand server even if other locations are set - App does not work at all, support did not help - No connection, doesn't connect to any server - App does not work, says not subscribed but subscription is active - VPN stops working immediately after turning on, no internet **Most requested features** - Add India Server - Menu bar integration - Auto kill switch on macOS - Toolbar icon status - OpenVPN support - Support for streaming services like Netflix ## Newest reviews (11 of 79) ### 2/5 — doesnt work *2026-05-15, version 1.10.0* disappointed since I already paid the $10 a month for the MEGA app. Was using this for the past couple weeks and it was fine but then today off and on I could not get anything to load after trying different servers and turning my phone off and on I just gave up and went back to the old app I was using and paid for that one instead and it worked immediately and my Wi-Fi is five bars the whole time ### 4/5 — Good *2025-12-05* Nice ### 2/5 — Didn’t support Brazil in the VPN *2025-12-03* We need servers in Latin America ! ### 4/5 — Mais privacidade *2025-11-23* Não possui politica 0LOG mas é honesto e cumpre o que promete, pelo preço vale a pena ### 2/5 — Okay but difficult to control *2025-11-18, version 1.8.0* I have Mega VPN as a temporary measure as I don't want a VPN on most of the time on my iPad but when I do switch it on for whatever reason, it is almost impossible to switch off. If I use the app to switch it off (as the iPad VPN settings suggest), the iPad settings switch it on again. I switch it off with the iPad VPN settings and the Mega VPN settings switch it on again. And so it goes on for 15 or 20 minutes until one or the other gives up trying to drive me insane. ### 2/5 — CAI DEMAIS *2025-09-27* gente, eu normalmente uso bastante o Mega para assitir a netflix do br, mas de uns meses para ca, meu do ceu, esta INSUSTENTAVEL!!!!!!!! cai a todo momento, quando nao cai, trava! Pelo amor de deus, arrumem isso ai. Eu acabei de assinar outro pq perdi a paciencia com o mega. **Developer response:** Lamentamos saber sobre os problemas de travamento. Isso acontece após a conexão, durante a transmissão ou aleatoriamente? Apenas no servidor do Brasil ou em outros também? Wi-Fi, dados móveis ou ambos? Por favor, envie um e-mail para support@mega.io com detalhes e seu ID da App Store. Responda com o ID do ticket para que possamos rastreá-lo. ### 2/5 — 1 major thing *2025-09-02* It doesn’t have a kill switch. Which defeats the purpose if your connection drops for whatever reason. Add that and you might have me as a long term customer because the speeds are great. ### 5/5 — No problems here *2025-07-30, version 1.7.1* And for those of you who are complaining GET SOME INTERNET SERVICE THE SERVICE DOESNT WORK WITHOUT INTERNET! Paid my .99 for 5 devices no problems selected my country videos everything no noticeable difference from when I didn’t have mega vpn and now I have mega vpn nothing is slowed down Amazing thank you for providing a service that’s affordable for those of us that are still recovering financially from the pandemic tragedy ### 4/5 — Adelso *2025-07-29, version 1.7.1* Hola ### 5/5 — ⭐️⭐️⭐️⭐️⭐️ *2025-07-29, version 1.7.1* Works fantastically well, updates have made it even better ### 5/5 — Parfait *2025-07-23* Parfait et simple d'utilisation sur mon MAC. Appli que j'aie sur mes appareils APPLE. ## Most critical reviews (10 lowest-rated) ### 1/5 — Good when it doesn’t kill connection to the internet *2026-07-13, version 1.10.0* Good when it works but most of the time I have to disable it to get an inherent connection! Net balance = no use. 🙂‍↔️ ### 1/5 — SCAM *2026-01-13* I paid for a year's subscription right away, thinking the service was good, but it's completely useless! $30 wasted, my refund was denied twice, and support is completely unresponsive. Don't buy it, under any circumstances. **Developer response:** We’re sorry to hear about your experience and understand how frustrating this must be. We’d like to look into this properly, but we’ll need a bit more information. If you have already contacted our support team, please reply here with your support ticket ID, so we can review what happened with your subscription. Thank you. ### 1/5 — Stealing from the poor *2025-12-10, version 1.9.0* The VPN is just okay and compares to other VPNs I’ve tried. It slows connection speeds, but that’s to be expected. My gripe is that there was a glitch with the app that caused me to have two simultaneous subscriptions. First of all, that shouldn’t happen, but I am patient with imperfections like this since it’s a new app. So I contacted customer service to ask for a well-justified refund on one of them (since there’s obviously no practical reason to have two), and they said they won’t provide a refund unless there’s a legal reason to do so. Considering that most companies in the US would oblige in such a situation, perhaps there is a legal reason where I live. But at the very least, it’s best practice to correct wrongdoings. MEGA probably isn’t desperate to keep my $4, but I’m very poor and can’t afford to be stolen from. ### 1/5 — ノーログではない *2025-10-18* トンネル機能はないため、すべての通信がVPNを通すようになる。 利用者の接続時間、サーバ取得があり完全なノーログではないためセキュリティとしては弱い。 **Developer response:** こんにちは。ご連絡ありがとうございます。 1. iOSおよびmacOS 11以降ではコードが制限されているため、iOSではトンネリング機能は期待できません。 2. ログはユーザーからのフィードバックとトラブルシューティングの強化のみを目的としています。ご不明な点がございましたら、support@mega.ioまで詳細をメールでご連絡ください。担当者が対応させていただきます。 ### 1/5 — NOT A LOG FREE VPN SERVICE *2025-10-18, version 1.8.0* This “private” VPN service will absolutely track your activity, and if you use it for file sharing or other use cases, they will send you an email threatening to cut off your service if you continue. Absolutely shameful and will never recommend this VPN to anyone. ### 1/5 — Crashed several times *2025-10-13, version 1.8.0* Barely works on MacOS, started working only after several crashes. ### 1/5 — Responding back to developers… *2025-09-10, version 1.7.1* "Lied" might be a strong word, but in the context of providing a secure and reliable VPN service, it's fair to say that their response is at least misleading and irresponsible. A developer telling you that iOS "already has a kill switch" is like a car manufacturer saying, "This car doesn't need airbags because a seatbelt is already installed." While the seatbelt (iOS's native behavior) provides a base level of protection, the airbags (a proper kill switch) are an essential, dedicated safety feature for when things go wrong in a very specific way. Here's a more direct summary of why that statement is a significant problem: * It creates a false sense of security. By saying the feature isn't needed, they're telling you that you're just as safe as you would be with a VPN that has a dedicated, tested kill switch. This is verifiably false, as a proper kill switch is designed to plug the holes that iOS's native behavior leaves open. * It ignores known vulnerabilities. As we've discussed, there are documented scenarios where iOS's native VPN handling fails, leading to IP leaks. These include the brief window during a reconnection attempt, as well as the behavior of certain Apple services that can bypass the VPN tunnel. A company that is serious about privacy acknowledges these risks and builds a solution for them. A company that dismisses them is not prioritizing your security. * It's a reflection of the product's quality. A missing feature, especially one as fundamental as a kill switch for a VPN service, is a strong indicator that the app may be a lower-quality product. A reputable VPN provider understands that a kill switch is non-negotiable for a privacy-focused service and will invest the time and resources to implement it correctly. In conclusion, while "Mega VPN" might be technically correct that iOS has some native VPN management features, their claim that this is a substitute for a dedicated, user-configurable kill switch is a significant oversimplification that puts their users at unnecessary risk. For this reason, it's generally recommended to choose a VPN provider that includes a dedicated kill switch and is transparent about its features and limitations, rather than one that makes excuses for why a feature is missing. ### 1/5 — LENTO E CAÍ TODA HORA *2025-08-10* Gente, tá muuuuuuito lento, toda hora cai!!! Eu uso quando quero assistir as coisas do Brasil, mas não dá, tá lento demais, cancelei e contei para o concorrente **Developer response:** Olá, envie um e-mail para support@mega.nz com detalhes adicionais sobre o problema e inclua seu ID da Apple App Store [Caroline ❤️‍🔥]. Após o envio do e-mail, você receberá uma resposta automática contendo o número do ID do tíquete. Responda-nos com o número do ID do tíquete para que possamos monitorar o status do problema. Obrigado. ### 1/5 — Already have a subscription but they increased it and want me to pay again *2025-08-07, version 1.7.1* I have a subscription for pro 1 and it was already paid for but now it’s asking me to pay more but my apple account already verified I have done this and that it doesn’t need me to resubscribe also the pro should include a free subscription to the von but that doesn’t work either which tipped me off to this whole problem In the first place ### 1/5 — Meldet sich automatisch ab *2025-07-23* Man weiß nie sicher, ob man noch mit dem VPN verbunden ist. Verbindung ist nicht zuverlässig und trennt sich ohne ersichtlichen Grund und man kann es nicht zuordnen, was das Problem ist. Leider unzuverlässiger dienst. Außerdem leider nur ein server in deutschland. **Developer response:** Hallo, bitte senden Sie eine E-Mail an support@mega.nz mit Details zu dem Problem und fügen Sie Ihre Apple App Store ID [Danieleenp] hinzu. Nach dem Senden der E-Mail erhalten Sie eine automatisierte Antwort mit einer Ticket-ID-Nummer. Bitte antworten Sie uns mit der Ticket-ID-Nummer, damit wir den Status des Problems überwachen können. Vielen Dank. ## Most praised reviews (10 highest-rated) ### 5/5 — Super VPN inclus dans l’offre MEGA *2026-07-25* Ne bug pas, cents stable et il y a un bon débit, je l’ai inclus avec une offre cloud 2 To, pour moi MEGA est le meilleur rapport qualité/prix. ### 5/5 — Just the best *2026-05-30, version 1.10.0* I have been using mega for years and I can rest my mind when I say its the best all around ### 5/5 — Best real VPN *2026-05-29, version 1.10.0* I use it in place of PIA because it came with my Mega account. It’s also more trustworthy in the gaming community. ;-) ### 5/5 — So far so good *2026-02-26, version 1.9.0* So far so good ### 5/5 — EXCELLENT !! *2026-02-01, version 1.9.0* EXCELLENT !! ### 5/5 — Pourquoi prendre nordvpn *2026-01-23* Il y a le meilleur cloud du marché et un vpn au top pour 10euro chez mega pourquoi j irais ailleur ### 5/5 — Mega vpn *2026-01-12, version 1.9.0* It’s fast and quick to connect and it stays on. I am very impressed with this services. ### 5/5 — Komfortabel und sicher *2026-01-05* Auf dem Mac gut und auf dem iPhone genial. Einfach zu handeln. Sehr wenige Apps, die daran scheitern (bei mir nur Buderus). Dadurch fas werbefreies surfen. Sicher obendrein. Ich habe die Bezahlversion. ### 5/5 — Simple to use VPN *2025-08-18, version 1.7.1* Lots of countries to choose from - quick and easy but most importantly it works - also included with mega subscription. ### 5/5 — Good so far *2025-08-10, version 1.7.1* It’s seems to work pretty good for now. I will be back in a few weeks to update my review --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*