# Megabus — user reviews > 6 indexed App Store user reviews of Megabus by Coach USA, rated 3.00/5 from 8 ratings. - Source: https://appshunter.io/ios/app/megabus/id6743745019/reviews - App overview in markdown: https://appshunter.io/ios/app/megabus/id6743745019.md - Rating breakdown: 5★ 4 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 4 ## Most critical reviews (6 lowest-rated) ### 1/5 — Terrible customer service *2026-07-07* Due to flight delays I was unable to get to Boise and as soon as I finally landed at O’Hare I started trying to call and cancel my reservation with Mega Bus. They claim to have 24/7 customer service, but after three attempts of calls going unanswered, as well as it being 1:00 in the morning and I needed to try and find a hotel I stopped trying. Apparently they do not issue refunds or take care of customers so I most definitely do not recommend using this service! ### 1/5 — Very disappointing customer service experience! *2026-06-11* Megabus cancelled my Toronto to Montreal trip on the same day of travel due to operational issues. My original bus was scheduled for 10:00 AM, and because I had commitments in Montreal, I had to purchase the earliest replacement ticket available. Megabus later said they had sent instructions to refund or reschedule at no additional cost, but that email was sent at 12:02 PM, 2 hours after the cancelation!!!! The no-cost rescheduling option was not practically available to me in time, I was not going to sit and wait! I had commitments! I ended up paying an additional $146.90 for another Megabus ticket on the same route and same day. Megabus refused monetary reimbursement and only offered a 50% future travel credit, even though the extra cost was caused by their same-day cancellation and delayed communication. My support ticket was then closed TWICE without properly addressing my final request for reimbursement. I am not satisfied with how this was handled, and this experience has seriously affected my confidence in using Megabus! ### 1/5 — Don’t book until… *2025-11-19* Don’t book until you are sure that you are going to use it, no refunds, only exchange with fees. Not even able to credit your account for later travel. ### 1/5 — Absolutely awful company and UI *2025-09-26* Using this app and trying to rebook a ticket is giving me a brain aneurysm. Actually one of the worst companies I’ve ever had the displeasure of booking something through. ### 1/5 — Does not Have minor cities *2025-05-17* The app makes it impossible to search non major cities within states as origins/destinations. So this is only useful of you are going to a handful of cities across the country instead of a daily commuter like the app claims. ### 2/5 — Might as well use the website *2026-02-01* The app makes you log in every time you use it (unless you are browsing trips). I find it easier to pull up the email with my trip information than use the app because the confirmation number is all the driver is interested in. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*