# Megaplex Mobile — user reviews > 391 indexed App Store user reviews of Megaplex Mobile by Megaplex Theatres, rated 4.70/5 from 12,102 ratings. - Source: https://appshunter.io/ios/app/megaplex-mobile/id704140123/reviews - App overview in markdown: https://appshunter.io/ios/app/megaplex-mobile/id704140123.md - Rating breakdown: 5★ 10,615 · 4★ 718 · 3★ 194 · 2★ 128 · 1★ 447 ## What do users think of Megaplex Mobile? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 Convenient ticket purchasing - 💡 Rewards program - 🚀 Responsive app - 👍 Clean and comfortable theaters **Cons** - 🐛 Login issues - 🐛 Crashing/freezing - 💰 Booking fees - 🔍 Confusing navigation - 🐛 Rewards redemption problems **Commonly reported bugs** - Cannot log in - App crashes when adding concessions - Seats become unavailable during checkout - Rewards not applying correctly **Most requested features** - Add tickets to Apple Wallet - Ability to see rewards history - Improved iPad support - Easier theater/movie selection - Clearer seat type indicators ## Newest reviews (19 of 391) ### 3/5 — Seems harder to use *2026-08-17, version 6.11.300* Less friendly than the old one. ### 4/5 — Lots of improvements! *2026-08-10, version 6.11.300* It’s much better than it used to be. Thanks for adding features. One feature is even better than Atom. There’s a couple of bugs though. One is that the app gets stuck after viewing a preview. The other is that it doesn’t take you back to where you were when you went into look at the seats available. I’m looking forward to them being fixed. Thanks for the app. It’s nice. ### 3/5 — Issues *2026-08-07, version 6.11.300* I am struggling with a new app. It lags and doesn’t always take payments. ### 2/5 — Nah bruh *2026-08-05, version 6.11.300* Serious downgrade from what it was before. Glitches when I try to use my rewards which causes me to end up going to the counter to redeem them. Wish it had a light mode instead of making us have to stare at the dark purple layout all the time. It makes things difficult to read especially with the font if all the words being smaller and squished together. I also wish Megaplex would find a much cleaner, and more bold way to display their formats. ### 2/5 — App got worse with new update *2026-08-03, version 6.11.300* Megaplex redid their app this last year, and somehow it got worse. It freezes all the time, I select seats, and then go to pay and the pay window never pulls up. I have to close it many times, it used to be so easy to buy tickets through their app. Now I find myself having to pull up the mobile website instead. Please have whoever built this do better. You have so many devoted Megaplex fans, so make buying tickets this difficult. ### 2/5 — Terrible *2026-08-03, version 6.11.300* Signs you out for no reason. 2xs in the past month I haven’t been able to pull up my tickets on my phone because it won’t keep me signed in ### 1/5 — Why fix something that isn’t broken? *2026-08-02, version 6.11.300* The older version of this app was amazing and user friendly. This app is dark, ugly, buggy, it lags, it crashes, and it’s incredibly hard to navigate. There was no reason to update the app when the older version worked perfectly. ### 1/5 — App review *2026-08-02, version 6.11.300* The old app was much easier to navigate. Do not like this new one at all. ### 1/5 — Buggy *2026-08-02, version 6.11.300* Extremely buggy and unreliable ### 2/5 — App and Website are Kind of Awful *2026-08-02, version 6.11.300* I always seem to have issues when booking tickets. I log in to the app and by the time I’ve selected my seats, I’m no longer logged in and have to log in again. ### 1/5 — Atom app is way more user friendly *2026-08-01, version 6.11.300* This app hides all of my tickets and benefits and makes booking a movie way harder. I also can’t see my family or friends which I used to be able to see which seats they had booked on Atom. This app got a refresh but it could still use another one to truly make everything more seamless and user friendly. ### 1/5 — Can’t buy anything in it *2026-07-31, version 6.11.300* Can’t buy tickets or concessions or even redeem points on the app anymore. No point in even having the app. ### 1/5 — My app won't open *2026-07-31, version 6.11.300* It has been months now that my app will only open at certain times. It opens when I am close to the theater but I have been booking my tickets in Fandango. A worker I spoke to said she had problems with it too. I have wanted to get the movie pass but it says I don't have the right password but when I do forget password, it doesn't send it to me. Such a mess! I don't know how to get it all fixed! ### 1/5 — Payment never works *2026-07-31, version 6.11.300* Ever since the update, I’ve had nothing but problems booking through the app. It’s unusable. ### 1/5 — App Always has problems *2026-07-30, version 6.11.300* Never works ### 1/5 — Pay Screen Glich *2026-07-30, version 6.11.300* I’ve only been able to purchase movie tickets through this app a couple of times. Most of the time a blank screen comes up when I try to check out. It is extremely frustrating. I’ve signed out and signed back in with no change. No point in having the app if you can’t buy tickets through it. ### 4/5 — Good enough *2026-07-30, version 6.11.300* I think the app was really good before and the update made it less good. I’m a mega pass member and I find it hard now to see how many tickets I have. It’s just harder to navigate. ### 1/5 — Not user friendly *2026-07-30, version 6.11.300* Clunky, not easy to navigate and poorly designed and laid out. ### 1/5 — Something went wrong *2026-07-29, version 6.11.300* That’s all I get from this app. iPhone 14. Reinstalled twice and it only ever says ‘something went wrong’ ## Most critical reviews (10 lowest-rated) ### 1/5 — Just awful! *2026-08-19, version 6.11.300* Whoever was sold on the pitch to buy this app to revamp/upgrade their platform should be at least demoted if not fired. Subpar experience, horrible flow, clunky and unappealing. Take a page from Cinemark and do better. ### 1/5 — Terrible - revert *2026-08-15, version 6.11.300* Go back to the old one, it was so much better for mobile. ### 1/5 — Boo *2026-08-13, version 6.11.300* The app is terrible. It crashes all the time. It never works for my rewards. I always have to go to the website ### 1/5 — MegaPass Fees? *2026-08-12, version 6.11.300* How come one of the advertised perks of the MegaPass is no online fees, and yet when I try to purchase a ticket, I get a massive online booking fee? In person, the booking fee is only 40 cents, but online it's over a dollar, what's the deal? ### 1/5 — Won’t allow me to create an account *2026-08-09, version 6.11.300* Won’t allow me to create an account ### 1/5 — New update *2026-08-06, version 6.11.300* After the new update / redesign the app is completely unusable. Every single aspect of it is a MASSIVE downgrade from what we had previously. If my town had any other option, I’d be going to a different theater ### 1/5 — :( *2026-08-06, version 6.11.300* the app so so confusing !! people always come up to me as an employee and have many questions and frustrations about the app and not being able to maneuver through purchasing food and tickets. the sensitivity and filtering system sucks, and is such a downgrade form the last system ### 1/5 — Hard to find my tickets *2026-08-06, version 6.11.300* The app is constantly logging me out and I always have a pain finding my tickets once I get to the theater. How hard can it be to put them somewhere obvious? ### 1/5 — App Login Issues *2026-08-04, version 6.11.300* The app is great when it works. It will randomly log me out when I launch the app and will not accept my user name/password when I attempt to log back in. It will give me a “log in not working” message. This has happened multiple times to me. Bring back the old app. At least it never had issues. ### 1/5 — Paying more and getting less *2026-08-04, version 6.11.300* Non-Update: STILL HAVE NOT ADDED BACK THE OPTION TO ADD TICKETS TO APPLE WALLET, DESPITE NOW CHARGING BOOKING FEES. The app not longer supports Apple wallet, even though it says it does. There is no longer an option to add passes. They removed this feature at the same time they started charging a “booking fees”, which is just a greedy money grab. Poor look and poor customer experience to charge more and provide less. ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-08-15, version 6.11.300* Very organized and user friendly ### 5/5 — New App is Easier *2026-07-27, version 6.11.300* This app is so much easier. Thank you!! ### 5/5 — Functional informative and smooth *2026-06-28, version 6.11.300* This app works and does everything necessary for smooth sailing experiences for my family and I in the theatre. ### 5/5 — I love it *2026-06-23, version 6.11.300* The boom ### 5/5 — Nice new version *2026-06-21, version 6.11.300* Love the revamp of the app! Great job guys. ### 5/5 — Phenomenal app. *2026-06-14, version 6.11.300* Just is Such a beautiful app. ### 5/5 — Don’t like the update *2026-05-30, version 6.11.300* The old version was better in almost every way ### 5/5 — Kathy *2026-04-22, version 6.11.300* I love going to the movies and the megaplex on sunset in st.George has the best popcorn and seats. I am a single senior woman and I wish they had a deal for people who can’t eat a mega tub of popcorn let alone get a refill for later that night. Why not do the middle tub size for seniors.????? ### 5/5 — Always great *2026-02-21, version 5.13.031* Great time everytime! ### 5/5 — Great App *2026-02-16, version 5.13.031* Great app and efficient and smooth transaction --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*