# Meineke — user reviews

> 23 indexed App Store user reviews of Meineke by MEINEKE CAR CARE CENTERS, INC., rated 3.79/5 from 719 ratings.

- Source: https://appshunter.io/ios/app/meineke/id672895137/reviews
- App overview in markdown: https://appshunter.io/ios/app/meineke/id672895137.md
- Rating breakdown: 5★ 409 · 4★ 83 · 3★ 36 · 2★ 49 · 1★ 141

## What do users think of Meineke?

Overall sentiment: mixed

**Pros**

- 👍 Easy online appointment scheduling system
- 💬 Friendly and helpful customer service staff
- 🏆 Professional and trustworthy technicians
- ⚡ Quick service turnaround times
- 💰 Rewards program concept for loyalty
- 🛠️ Comprehensive car care services offered
- 📍 Multiple locations available

**Cons**

- 🐛 App crashes and freezes frequently
- 📱 Unreliable data synchronization between app and stores
- 💳 Rewards points not tracking or updating correctly
- 🚫 Appointment information not accessible in-store
- 😤 Poor customer service responsiveness
- ⚠️ Misleading or dishonest service claims
- 💸 Overcharging for services and parts
- 🔍 Limited app functionality and dead ends
- 📅 Weekend appointment scheduling unavailable despite store hours

**Commonly reported bugs**

- Cannot enter car make and model during appointment setup
- Profile information cannot be modified
- Vehicle information not saved after appointments
- Points earned not reflected in app despite services performed
- Appointment details not transmitted to store systems
- Points balance shows incorrect amounts
- App does not update points usage in real-time
- Rewards customer service phone line unreachable
- Service history disappears from app after completion

**Most requested features**

- Prominent home page with favorite shop and appointment button
- Real-time points balance updates without logout/login
- Weekend appointment scheduling capability
- Universal iPad support
- Better integration between app and store systems
- Improved customer service contact options
- Service history properly saved and synced
- Clear display of available discounts per location
- In-app feedback/support feature

## Newest reviews (3 of 23)

### 2/5 — Needs some work

*2019-09-05*

When the app showed that I had 1130 points I was glad I would be able to get my oil change free. However, when I got to the shop they informed me that I only had 650. Now, after that appointment, I notice that the reading is still at 1130. 
In addition, some times when I bring my car in for an appointment that I made online the shop can’t find where the appointment was made.
Please fix this app so that it functions with basic usage.

### 2/5 — Kinda pointless

*2019-07-20*

I started using this app for the convenience since I had a very long commute for work. I was very excited to know that there was an app that can show your service history, earn points and make appointments especially since my job expenses my mileage for my commute. But after registering I found that none of the services performed on my car were saved so I haven’t earned any points for the year. The only thing it does is schedule an appointment properly, which can be done without the app. I receive great service from the location I frequent to but the app itself is just pointless and unnecessary since it doesn’t function right.

### 2/5 — Need some improvements

*2018-11-21*

This app is great for scheduling appointments and it works great for that. However, I’m having problems with the point system. I recently used up most of my points for the High Mileage service and it seems like the app doesn’t update that I used the points unless I sign out and log in again. I feel like this app needs some bug fixes to make it seem more real-time so that way I can see that I used my points and I know how many I actually have left over without having to log out/login again.

## Most critical reviews (10 lowest-rated)

### 1/5 — Zero out of 5 stars

*2023-06-15*

Went in for rewards service. Was told I would be ‘taken care of’ but my rewards oil change and windshield wipers replacement was scheduled for 2:30 - left my vehicle and returned at 4 to find it hadn’t moved in the parking lot… then was told by meineke that they had another 2014 chev suburban in for the same service. (There was no other chev suburban on their lot that day) then they would not utilize my rewards points to get my service and over charges for wiper blades. Can you just tell the truth - don’t lie to customers about why service appointment was missed (you’re busy - we get it - be honest with customers) then charging $130 for wipers replacement is ridiculous. 

Never returning.

### 1/5 — Didn’t Do the Work, but Charged

*2023-01-29*

Took car for alignment, they claim the did it.   New tires worn bald in under a month (rear).  Took car to different garage.  They confirmed that Meineke didn’t align the rear.  In fact, there is a part frozen in place back there that they would have had to replace in order to have done the work.   I’m sure if they’d seen that part that would have tried to get the work.  They clearly didn’t do the alignment and clearly never looked.  I will be seeking reimbursement for alignment that wasn’t done and the two new tires that were ruined as a result!

### 1/5 — App Needs Work

*2021-05-15*

I loaded the App, located and saved my local Meineke Shop. I promptly made an appointment put in my vehicle information and what was needed to be done. That worked good. After the appointment I opened the App to find my vehicle info is gone. No points for the work that was done to the tune of 600 bucks. The app says there was no services done. I tried to find where to enter my vehicles information again to maybe pull up the repairs and I couldn’t enter any information in the section that says, My Vehicles. Does anyone have any ideas?

I don’t know why I have kept this app wasting space on my phone. It’s useless. I’ve had a lot of work done on my vehicles and never received any points. After a two yrs the app still won’t let me add my vehicles and never shows any of the services that were performed. 
It’s time to delete the app.

### 1/5 — You Cost me Two Hour of Vacation Time!

*2020-07-17*

I used the app to schedule an appointment today, at 3:00 p.m., for a state vehicle inspection at a local Meineke shop.  Upon arrival I was told they only did state vehicle inspections on Thursdays.  Your extremely polite employee also said this has happened before, and others, who used your app to schedule similar appointments, have had to be turned away.  

I had to take two hours off work to have time to get to this appointment.  My time has been totally wasted.  So, in the future, I won’t be using Meineke for any purpose.  

Thanks for nothing!

### 1/5 — Take advantage of your customers

*2019-09-30*

I visited the 27th and Bridgeport location and had a less than professional experience. I normally would never comment but had to this time. I was quoted a very high price and then it was dropped by a couple thousand and then dropped again because the service writer said he was making really good money installing an engine charging the customer $10,000 and also making good money installing after market exhaust system so he said he could lower my price. He said he wanted to fill the open stall with my car. It was pathetic. I used to like going there but lost this customer. This place will go under with this type of Staff on board!

### 1/5 — No customer service

*2018-10-10*

As I type this I have been on hold for 20 minutes.  Forget getting your points if they sign you in for services using your phone number.  It does not update online accounts.  And don't call because they will tell you they need all your invoice numbers to tell you points. Even though you used your phone number, they cannot use it to see points. Now at 23 minutes and they just picked up and then hung up.  
I am done with them.  And app...poorest functioning app.

### 1/5 — Horrible company

*2018-07-12*

Stay far away from this company they false advertise on everything. An corporate doesn’t care about the customers at all this company will over charge you on everything, I will never ever go back to this company I would drive miles away to not go there they are a disgrace. This company failed in everything from taking care of customer to over charging what ever they do. An I don’t know but I will say the oil they put in your car is basic oil. Not the oil you get charged for. Because most all these nasty stores are franchise corporate could care less how they rob an lie to customers.

### 2/5 — Nope

*2022-10-04*

As of now, this app—and its rewards program—are completely useless.

The Meineke I frequent is open EVERY day (even Sunday), but you are unable to make appointments on weekends within the app. Also, I had two major jobs/transactions back in May, and still have not received my points. I called Rewards Customer Service everyday for two straight weeks (and, periodically up to this point), and have NEVER been able to get in touch with anyone; I chose every possible selection to get in touch with a human, and they all led back to main menu. In addition, I spoke with Meineke personnel about these problems, and they really aren’t familiar with the app and/or not tech savvy (they are just there to do their jobs)… so, they have no idea how to rectify the issues.

Also, it would be nice—once the app is working properly—if they added universal iPad support.

### 2/5 — Unreliable

*2021-08-25*

I can’t even actually rate how well the app works because it won’t let me make any changes to my profile and when I try to schedule an appointment it won’t let me enter my car information. Without that info I cannot click “book” to finish scheduling the appointment. 

I agree with another user that it needs a better homepage that will display your preferred store and an appointment button directly on that screen to make it easy schedule service. After all, what are most of us using this app for anyway.

### 2/5 — Several dead ends

*2021-06-12*

There are several dead ends in the app functions. For instance, one can start the set up process for an appointment — but can’t complete the process because you can’t enter your car’s make and model. Bafflingly bad programming. 

Also depressing: once you make an appointment (by phone since the app doesn’t work for this), your appointment shows up in the app’s Appointment list. However, when you go to the Meineke store on your appointment date, they have NONE of your details. You must go to the desk and have the store re-enter all your contact and car information. None of the app’s data is sent to the Store.

## Most praised reviews (10 highest-rated)

### 5/5 — My little old man

*2024-09-03*

I run a dog rescue transport service. I bought a 2013 ford transit connect van with 137K+ miles on it. So that is why I call it my “little old man”. Within 20 minutes of me buying it from a used car lot in March, I dropped it off at Meineke for an oil, change, brake check, etc. Meineke is where I go for all my oil changes, brakes and preventative maintenance work to keep him up and running and safe on the road since I have precious cargo.

### 5/5 — Felt good

*2024-02-12*

I had some issues with the Reapair that cost 1700 with manikin when I took it b by ack they looked at it again no problem and then it again, it had another issue that I had to take back and they just looked at it again and didn’t charge me.

### 5/5 — I LOVE Meineke

*2022-12-10*

Meineke has always been absolutely amazing. Even when I moved to a new city and had to find a new Meineke, they have been extremely helpful and kind to me. I appreciate their online appointment system and their easy explanations to what’s going on with my car. I can’t imagine going anywhere else for my car. Cannot speak highly enough of this company!

### 5/5 — Best Little Shop in Texas

*2022-03-16*

I have been going to the Conroe Meineke Shop for years, and just when I think Gracie ( the owner) can’t surprise me anymore? Well? she does. It seems sometimes all I have is bad luck, my back, my job, the hits keep coming. But when it comes to my car? this shop, and every employee that works for Gracie? They are my good luck, her team is professional, they are Fast, 
Most of all?, EVERY SINGLE 1 of them has Heart, Gracie will work with you, when you think all hope is lost, my little Chevy Sonic would not have lasted this long without HER and Her TEAM. It’s how all shops should be ran, so if you just show up
If they are not expecting you? You may have a wait, but it’s only bc this SHOP IS AMAZING, and BUSY, and everyone wants to get there 1 st. 
I also will address some negative I’ve seen on reviews, here it is
“ Lies people ALL LIES” Gracie is the most Honest Business owner I have ever known, goes out of her way to help her customers” and if anyone has a negative comment? It’s bc they have tried to take advantage of  her good heart. She is running a business people, remember that. 

Forever grateful 
Virginia Waddell

### 5/5 — My Shop came through again

*2021-05-27*

I called mid morning talked to John told him I had flat tire. He said come on over and he’d see what he could do. Not only did I get a tire John did it himself his shop was hopping busy he told me he’s take care of it and 15 minutes later Mary was cashing me out. I can’t say enough about this team if it’s John and Mary upfront or the the guys in the shop and now John rolling his sleeves up how can you not choose this shop. Great team , my shop for sure don’t pass it buy.

### 5/5 — Dead Battery Service

*2020-11-05*

Once again Meineke Repair has taken care of my GMC 1994 Sierra Dually. My truck would not start. Friday afternoon not good. I had called for a row with my road assistance plan. I didn’t get truck towed until late Friday minutes before closing. I take my truck to Meineke on 842 Nellis Blvd, my go to car care center. They know my beast lol. I had to leave my truck there not a problem was not worried. They would take care of it Monday morning.  Want to thank Craig and the crew for getting the truck in the shop Friday night. Monday morning got a call from Rob letting me know what the damages were gonna be. So the repairs were done picked my truck up that afternoon . I figured since it was there I added an oil change no problem. Meineke at 842 Nellis Blvd is my go to car care center. They came thorough once again Kudos.

### 5/5 — Love this place!!!

*2019-08-20*

We used to take our vehicles to other places. One day we were in a pinch and needed to have our vehicle serviced and was not able to get in at our normal place so we decided to try Meineke and I’m glad we did!! The customer service we receive here is above and beyond our expectations!!! Also make sure you check out the coupons that they offer!!!

### 5/5 — My Meineke shop is tops (Broomall, PA)

*2018-10-29*

I realize not every Meineke is the same. I know my son has a less than favorable experience with one near Mount Vernon, VA, very recently. But during our family’s 16 years in Delaware County, PA, we have ALWAYS been well treated by Meineke store #745. Ken, Tom, Eddie and the team is first rate, accommodating, very trustworthy (if something doesn’t need work, they won’t recommend it). I have encountered my share of disreputable car repair shops - this is not one of them. From oil changes to new struts, they always give us the straight skinny, treat us respectfully, explain everything, and provides a nice place to do a little work when you need to wait. They’ll even arrange transportation and overnight drop off. First rate.

### 4/5 — Review

*2020-10-23*

Good service and friendly customer support

### 4/5 — App Needs Home Page

*2017-11-11, version 2.1.0*

The app has a few functional dead ends such as not prominently exposing a home page with a Favorite shop (you have to dig for the location to get the shop details.)  The shop details needs to have the "Shop Discounts" reworded to "Discounts Offered for:" OR actually be clickable and show just what the discounts are.  The in-app feedback is also missing. 

Last, many people are using this App Store eating system for eating the service.  Rating the service does not belong here.  This is for rating the app only.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*