# Mejuri — user reviews > 40 indexed App Store user reviews of Mejuri by Mejuri, rated 4.90/5 from 603 ratings. - Source: https://appshunter.io/ios/app/mejuri/id6456223179/reviews - App overview in markdown: https://appshunter.io/ios/app/mejuri/id6456223179.md - Rating breakdown: 5★ 563 · 4★ 24 · 3★ 2 · 2★ 3 · 1★ 11 ## What do users think of Mejuri? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Visually appealing - 💎 High-quality jewelry - 💖 Favorite shopping destination **Cons** - 🐛 Frequent crashes and glitches - ⚠️ Buggy and non-functional features - 🕰️ Slow and laggy performance - 🔍 Lack of search and filtering options **Commonly reported bugs** - Checkout process issues - Login and password reset problems - Saved favorites not persisting **Most requested features** - Ability to change currency - Improved order tracking and updates - Create and share custom product lists ## Newest reviews (12 of 40) ### 2/5 — Previously great experience *2026-04-28* I’ve ordered from this company five or six times now. The last one being well over a year ago until nearly two weeks ago. I’m still waiting, even though what I ordered was in stock. And now I find out it’s being shipped through Amazon. I don’t know why, but that feels gross to me. I’m not sure I’ll be ordering again after this last experience. **Developer response:** Hi there, thank you for getting in touch. We're sorry to hear about your experience, and we will be sure to share your feedback with our team. In the meantime, should you wish to chat further, please reach out to us at contact@mejuri.com. We're always here to help. ### 4/5 — Langue offerte *2025-03-07* Dommage quand même que l’application ne soit pas offerte en français. Il serait agréable de penser bilingue dans notre Canada. ### 2/5 — omg, the app is sooo slow *2024-11-25* it takes eternity to load my wish-list or profile, useless **Developer response:** Hi there, thanks for taking the time to share your feedback with us. We're sorry to hear that you're experiencing issues with our mobile app. We always suggest making sure you've got the latest version of the app, as this typically will resolve any issues. That said, we've gone ahead and flagged this to our team for review and you are welcome to shop on our website in the meantime. Should you still have any issues with the app, please reach out to us directly at contact@mejuri.com so that our team can look into this further. ### 2/5 — So many glitches… it freezes all the time *2024-09-28* I was excite to have a mejuri app but the app needs a lot of work to get to a good shape. I lost all my saved favorites, I can’t find my store credit. Moving between items is hard! I’ll go back to the website until this app gives me the experience I need. There are many successful examples that company can copy from Zara, H&M, mango… you either do it right or don’t waste our time. I gave it two stars because the idea is great! But the app is not great at all in terms of user experience and glitches. **Developer response:** Hello there, thanks for reaching out. We're so sorry to hear you've been experiencing technical difficulties with our app, and we'd like the opporunity to investigate this further so that we can help with any next steps. If you'd be open to sharing more details with us, we'd love to hear from you and can be reached directly at contact@mejuri.com. ### 1/5 — Amounts in USD *2024-08-01* I cant figure out a way to change the currency to CAD. When you email them they just tell you how to change it on their website which isn't helpful because I’m asking about the APP not the website. **Developer response:** Oh no! Our Mobile App should automatically reflect the correct currency. We recommend making sure your location settings are updated, and should that not do the trick, try removing and re-downloading the app. If you're still experiencing difficulties, please follow up with our Customer Experience Team via email at contact@mejuri.com. Please be sure to clarify that you're shopping on the app, and one of our reps will be able to assist with any next steps. ### 4/5 — Currency is in USD *2024-07-21* Where can you change the currency ? Thanks! **Developer response:** Hello there! You can change the currency by selecting the desired shipping location on the top right corner of our website. If you're still having troubles, please connect with our team via email at contact@mejuri.com. ### 1/5 — App keeps crashing *2024-04-15* Can’t even open the app. It keeps crashing. App needs work. **Developer response:** Hi there. Sorry to hear that you're experiencing issues with our app, and appreciate you bringing this issue to our attention. Our development team is actively working to resolve any bugs or crashes, your feedback is invaluable in helping us improve the app's performance, and we'll be sure to pass along your experience with our team for further consideration. Should you're still having issues with our app, feel free to connect directly with our Customer Experience Team at contact@mejuri.com, and one of our reps will be happy to take a closer look into this for you, and assist with any next steps. Thank you for your patience and understanding as we work to make the app better for all users. ### 1/5 — Glitch? *2023-12-16* I messaged Mejuri multiple times. The app is frozen on the payment option and will not go last that section in order to complete the order. It needs work. I can’t even make a purchase! **Developer response:** Hi Susana, we’re sorry to hear you are having technical issues with our app, this is not the shopping experience we want you to have. Please know that your feedback is incredibly important and will be taken away with our Team for review and future improvement. Please reach out to our Customer Experience Team (contact@mejuri.com) and one of our reps will be happy to take a closer look! ### 1/5 — Checkout Impossible *2023-12-12* The app is not allowing me to fill in my country and province so that I can checkout. **Developer response:** Hi there! We're sorry to hear you're experiencing issues checking out. Please connect with our Customer Experience Team at contact@mejuri.com so that one of our reps can take a closer look and assist further with the next steps. ### 1/5 — Doesn’t Work *2023-12-12* The app doesn’t let you select the state you live in for shipping. If you try to continue with the zip code and city it just spins in a gray box. I guess you could use it to browse, but you can’t actually purchase something since it won’t let you put in your address. **Developer response:** Hi there! We're sorry to hear about your experience. Please connect with our Customer Experience Team at contact@mejuri.com so that one of our reps can take a closer look and assist further with the next steps. ### 3/5 — Visually nice *2023-11-13* App is visually nice but I decided to delete it as in checkout it was identifying my address as a PO box (which they don’t ship to). Their mobile site allows me to click on the Apple Pay button while in my basket so I don’t have to deal with the shipping address error stated earlier. **Developer response:** Hi there! We're sorry to hear this. Please connect with our Customer Experience Team at contact@mejuri.com so that one of our reps can take a closer look and assist with the next steps. ### 3/5 — Can’t log in *2023-10-26* I am able to login on the website but not on the app. I have tried to change my password a few times already and still no luck. **Developer response:** Hello there! We're sorry to hear this. Please connect with our Customer Experience Team at contact@mejuri.com so that one of our reps can assist with next steps. ## Most critical reviews (10 lowest-rated) ### 1/5 — Won’t open *2026-07-19* App won’t open for days now **Developer response:** Hi there, thank you for reaching out. We're sorry to hear about your experience and we'd love to get more details to share with our Leadership Team. If you're open to it, please reach out to us at contact@mejuri.com. We hope to hear from you. ### 1/5 — Terrible *2026-04-02* Trying to buy necklace for wife. Website didn’t work at all so I had to download the app. App was awful too. It didnt have filters for search. Nor could I find information about the stone. Waste of time. **Developer response:** Hi there, thank you for reaching out. We're sorry to hear about your experience and we'd love to get more details to share with our Leadership Team. If you're open to it, please reach out to us at contact@mejuri.com. We hope to hear from you. ### 1/5 — Can’t browse *2026-03-27* This app isn’t good. Even with the most up to date version, I can’t even browse through a single category fully without being redirected to an error page. Going to delete the app and go back to just the website. A shame. It’s a great idea and the interface is appealing. Just junky **Developer response:** Hello Katerin, thanks for reaching out. We're sorry to hear you're having some technical difficulties with our app! We always recommend making sure that you have the latest version downloaded, and if you have any further issues, please reach out to us directly at contact@mejuri.com so that we can assist with any next steps. ### 1/5 — Non functional *2026-03-20* None of the tabs worked, sometimes it’ll show for a split second wherever I’m trying to go to, but otherwise it’s completely useless to use the app. Thought it would be better since the website is already slow asl and tedious to navigate. Pls fix either or, it’s very slowly deterring me from even trying to buy anything. **Developer response:** Hi there, thank you for getting in touch. We're sorry to hear this, and we will be sure to share this with our developers. In the meantime, our team at contact@mejuri.com is always here to assist further. ### 1/5 — Many errors *2025-11-25* In the recent update, there are many errors in the app. Clicking on the items redirected to “page not found”, “does not exist”. With that said, it’d redirect me to top items to explore. However, click on those recommended suggestions also lead to the same errors mention above. Difficult to shop from them when the app doesn’t make it easy **Developer response:** Hi there, thank you for taking the time to share your feedback. We're sorry to hear your experience was anything but seamless, and we will be sure to share this feedback with our internal teams for further review. Should you wish to chat further, we can always be reached at contact@mejuri.com. ### 1/5 — App doesn’t work after update *2025-07-16* App doesn’t work after update. It’s usually a good app, easy to search and view. **Developer response:** Hi there, thanks for getting in touch. We're sorry to hear this, and we'll be sure to flag this to our team. If you'd like to chat further, please reach out to us at contact@mejuri.com. ### 1/5 — Not good *2025-04-29* Order was put a few days ago but have not gotten any confirmation or updates. I went into the app and tried to track the order. But every time when I clicked the “order history” and then clicked the order, it says “something went wrong with the app”, and never get to refresh the app or go anywhere. Had to shutdown the app and reopen the app and then the same thing happened. Shopping experience was fine. But the app is poorly developed and not user friendly at all. **Developer response:** Hi there, thanks for sharing your experience with us. We're sorry to hear about the issues you experienced, and we'll be sure to flag this to our team for further review. In the meantime, we'd like the opportunity to get more details about your experience. If you're open to it, please reach out to us at contact@mejuri.com. ### 1/5 — Useless app *2024-11-10* The app is very laggy for the few seconds when I first open it and try to browse, then it just completely stops responding before I can even get past the home page. **Developer response:** Hello there, thanks for reaching out! We're sorry to hear you're experiencing issues with our mobile app. We always recommend making sure that you've got the latest version, as this typically resolves any issues. Should it not do the trick, please reach out to us at contact@mejuri.com so that our Customer Experience Team can look into this further. ### 1/5 — Not working *2024-10-18* Buttons are not working. The app is not working properly. Won’t save my favs. Won’t let me click on my profile. It’s not responding to any touch. Only app on my phone that doesn’t work **Developer response:** Hello there, thanks for reaching out. We're so sorry to hear that you're experiencing issues with our mobile app! Please reach out to us directly at contact@mejuri.com so that we can look into this further. ### 1/5 — a nice idea *2024-10-04, version 1.0.43* Having a mejuri app is a great idea. But gosh it’s the glitchiest app. Favorites are lost every time I close it. Some items CANNOT for whatever reason, be added to my shopping cart. Auto discounts aren’t applied. I love mejuri so much, but this app is problematic. What’s the point of cool features if the most basic functions aren’t functional? ## Most praised reviews (10 highest-rated) ### 5/5 — MY GOODNESS!! *2026-04-16* what a great company! and i will never shut up about it!! any chance i get i will talk about the service, quality, and efficiency to resolve issues! thank you mejuri! ### 5/5 — Easy top quality shopping *2025-09-12* Love the app easy to use the quality of the jewelry is top my go to jewelry store ### 5/5 — App crashes after update *2025-07-15* The app won’t load any of the tabs. It immediately goes to a screen that says “oops there was an error.” **Developer response:** Hi there, thanks for getting in touch. We're sorry to hear this, and we'll be sure to share this with our team. If you'd like to chat further, please reach out to us at contact@mejuri.com. ### 5/5 — Jewelry *2025-06-12* I ordered for the second time and I’m just obsessed! The jewelry is so beautiful and great quality! I highly recommend ### 5/5 — My favorite place to buy jewelry! *2025-03-23* I primarily use the Mejuri app for all my jewelry. Some pieces I wear daily, and I'm so happy I discovered Mejuri. ### 5/5 — Love this app!!! *2025-01-14* Fave way to get my Mejuri must haves **Developer response:** We're so glad to hear it, Melissa! Happy shopping. ### 5/5 — Not identifying user *2024-10-14* I’d updated my password a month ago but when I try to log in, on the app, it doesn’t recognize my password. So I try to reset it by having your app send me a link to reset it. When the email came with the link, it just took me back to where I requested for a link. I’ve uninstalled and reinstalled it and it’s still not working. This is my 2nd attempt to access my account. **Developer response:** Hello there! We're sorry to hear you're having troubles logging in. Please reach out to us directly at contact@mejuri.com so that we can look into this and assist with any next steps. ### 5/5 — Love the app *2024-03-12* Wanted to give a suggestion, would love to be able to create a list of my favorite products or different running groupings of my favorite products and share that link with someone ### 5/5 — Perfect app to enhance your fashion game *2023-10-12* I absolutely love this app. It has a fantastic range of pieces and offer lots of customization options. And easy to find too with filters. If you’re a jewelry enthusiast this is app is a must-have. ### 5/5 — Love the app *2023-10-05* Easy to browse! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*