# Melbourne Pollen Count — user reviews > 87 indexed App Store user reviews of Melbourne Pollen Count by AirHealth Pty Ltd, rated 4.50/5 from 23 ratings. - Source: https://appshunter.io/ios/app/melbourne-pollen-count/id707461899/reviews - App overview in markdown: https://appshunter.io/ios/app/melbourne-pollen-count/id707461899.md - Rating breakdown: 5★ 16 · 4★ 4 · 3★ 1 · 2★ 2 · 1★ 0 ## What do users think of Melbourne Pollen Count? Overall sentiment: mixed **Pros** - 👍 Helpful for allergies - 👍 Useful for asthma - 👍 Provides peace of mind - 👍 Great for planning - 👍 Accurate information - 👍 Helps manage symptoms - 👍 Good for hay fever - 👍 Forewarned is forearmed - 👍 Indispensable for sufferers - 👍 Great research tool **Cons** - 👎 Ad-ridden bloatware - 👎 Ruined by pretty pictures - 👎 Confusing new interface - 👎 Too difficult to navigate - 👎 Obnoxious ads - 👎 Detriment to public health - 👎 Latest update terrible - 👎 Not worth the cost - 👎 Horrible interface - 👎 Redesign is awful - 👎 Too busy, irrelevant images - 👎 Not an improvement - 👎 Expensive subscription - 👎 High subscription costs - 👎 Flaccid and dated UI - 👎 Push notifications begging for money - 👎 Too many ads - 👎 Pricey subscription for info - 👎 Wrong information - 👎 Way too expensive - 👎 Needs better UI - 👎 Push notification ads - 👎 Inconsistent warnings - 👎 Crashes more than works - 👎 Update introduced ads/paywall - 👎 Limited forecast view - 👎 Harder to use - 👎 Unfair pricing for cypress allergy - 👎 Public research behind paywall - 👎 Spam notifications - 👎 Glitches on opening - 👎 Inaccurate pollen counts - 👎 Doesn't match feelings - 👎 Basic app appearance - 👎 Vital info presented badly **Commonly reported bugs** - Cannot migrate from airrater - Old password/ID won't login - Buttons missing to complete profile setup - App stuck at newsletter screen - Profile creation system bugged - Fails with older iOS (e.toSorted is not a function) - Cannot log in after paying subscription - App crashes more now than it works - App glitches when opening, closes again **Most requested features** - Include funding for free app - Monitor data centers in Melbourne - Alerts stay longer on screen - Include iOS Shortcuts integration - Forecast pollen for rest of week - Allow users to enter previous day's symptoms - Daily reminder to complete survey - Integration with Siri - Notifications beyond current season - More pollen types (tree, mold) - Geolocation checking for pollen highs - More concise information dump like other websites - Allow users to opt in for daily survey reminder - Option to enter previous days' symptoms - Two-tier offer (standard and donor) - Allow users to contribute to costs - Add dark mode - Add advanced analytics dashboard - Allow users to report bugs within the app - Make app free - Revert to older version ## Newest reviews (13 of 87) ### 4/5 — Great app for allergy sufferers *2026-08-03* I’ve been using this app since a doctor recommended it. Tried the paid version for more features and a yearly subscription for a reasonable fee. Living in the city, I feel the alerts are great. Would be nice if they stayed longer on the screen to be read. 4.5 stars ### 3/5 — Cant migrate from airrater. *2025-12-24, version 2.1.0* My old password and id wont login to original record of last few years. How do i reset that password so i can access this data ### 2/5 — New App Interface 👎🏼👎🏼 *2025-11-19, version 2.0.7* The old app interface was much better, go back to that with the new information contained. The new interface is too busy, full of images that are not relevant and too large. Definitely not an improvement. ### 1/5 — Fails with older iOS? *2025-10-19, version 2.0.5* Seems to fail with my iOS 15.8 phone when I click for more information on a current status. “e.toSorted is not a function “ ### 1/5 — Not precious. *2025-10-16, version 2.0.4* It is not precious. ### 3/5 — What happened? *2025-10-15* I used to really love this app as it was very helpful but ever since the change of hands I’ve not been able to use my premium account. Tried to use my details on the Airrate website with no success so I cancelled my premium membership that I brought through the App Store then try to upgrade again through the new app and it won’t let me. Help **Developer response:** Hi, we're very sorry for the trouble you have experienced. Can you please get in touch with us at theteam@airhealthlab.com and we'll help you restore your premium subscription. The AirHealth team. ### 3/5 — Bugged out *2025-10-04* The new interface is obviously full of more data and information but at the expense of simplicity for the end user unfortunately. The profile creation system is completely bugged (missing “save” or “next” buttons) so I can’t even create said profile, and then I couldn’t find anywhere in the app to report a bug or contact the devs. I did send a test notification though lol. I’m surprised this hasn’t been ironed out beforehand. Also I’d only buy a subscription if it removed the egregious ads. I don’t need to see a full page ad for Asthma every time when I don’t have it. **Developer response:** Apologies for the issues you have experienced and thank you for the feedback. We are currently working on a fix relating to profile creation and it will be resolved in the coming days. There are contact details within the Melbourne Pollen page in the app store (theteam@airhealthlab.com) however we will look to add these details also within the app. Premium subscription does indeed remove the advertisements. ### 1/5 — Can’t proceed further *2025-10-04, version 2.0.3* App stuck at newsletter screen and can’t process further, poor testing done before releasing. Please fix it! ### 2/5 — Hate the new interface *2025-10-03* What’s the point in adding special features such as reports if you take away maps in premium? The interface used to be clear and informative . Now I feel like I have to pay too much for daily check ins that are a matter of public health . The thunderstorm asthma map is a matter of public health . And what is other allergens ? What does that means? **Developer response:** Thank you for the feedback and sorry to hear the new interface hasn't met your expectations. The map feature is available in the premium subscription, however in not available in the the free version. Manual and automated pollen counting and forecasting is an expensive service and we require support from users to keep the service running and improving. Victorian thunderstorm asthma alerts are available free in the VicEmergency App and on the website https://emergency.vic.gov.au/prepare/#thunderstorm-asthma-forecast. Other allergens includes Birch, Cypress, Eucalypts, Olive, Plane, Plantain and Alternia. ### 4/5 — Big improvement-some tweaking needs *2025-09-22, version 2.0.1* It’s a great upgrade however there is nowhere to comment. You can’t differentiate between pollen now and later. Today 23 September it says later and I haven’t got a clue about now. There is no way to give feedback. ### 3/5 — Don’t try to fix what’s not broken *2025-09-18* Why would you re-launch the entire app right at the beginning of pollen season? Not only have you obviously not tested it properly, but most of the features promised are not available. There’s no historical data, there’s no data carried over from previous surveys for subscribers. There’s been no communication about the fact the entire interface has been changed or instructions on how to navigate the app to find the same data that people previously accessed every day during pollen season. Absolutely ridiculous for what was once a life saving app for many of us. Do better! ### 1/5 — Inaccurate Pollen Counts *2024-10-11, version 1.9.6* I’ve been using this app for a while, but recently, it’s become unreliable. The pollen counts are often inaccurate and don’t match other sources. It used to be a helpful tool, but now I can’t trust it to give me the right information. I hope they fix this soon! ### 1/5 — Disappointing *2024-09-25, version 1.9.6* Almost every single day the app shows “low” for the various pollen counts and yet I am continuously reaching for my hay fever medicine - especially to get to sleep at night. The app doesn’t seem to serve any obvious purpose and yet it is one of the most expensive apps in the store. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ad-ridden bloatware *2025-12-17, version 2.1.0* No good. You have prioritised ads over information. Why can’t you (melb uni) rise above this adware nonsense and make app free? ### 1/5 — This app has been totally ruined by pretty pictures obscuring the actual info. *2025-12-12* This app used to be very simple. It would just bring up warnings and easily intelligible graphics and results. Now a “designer” has tackled it, and the first thing they came up with is a pretty picture of a house as starting point. This conveys zero information and needs an explanation button that says, “What does this mean?” How ridiculous is it to start with a graphic that they clearly know doesn't mean anything to anyone, and then add a button to explain it? To get the actual useful information, you have to scroll down through different screens. Why this information isn’t top dead centre. I don’t know, unless it’s just to make sure you look at the advertising. Overall, the baseline info is useful, but the GUI is an absolute disaster. ### 1/5 — Changed *2025-11-27, version 2.1.0* Since the app format changed it’s been ridiculous I loved this app before they changed it It would be simple with today’s pollen read now it’s like a maze trying to figure out what the level is on polllen and grass I hate it now ### 1/5 — Don’t like new update *2025-11-15, version 2.0.7* I’m not impressed with the new design update. It’s too difficult to navigate and get basic information. The new symbols are confusing and I have to constantly look around for the meaning of the symbols. I’ve dropped the rating from 5 to 1 star, it’s not an app I’ll use anymore if it stays like this. My subscription will be cancelled before due too. ### 1/5 — Much better when it was free *2025-11-11, version 2.0.7* Usage, notifications, performance were all better before. ### 1/5 — Update ruined a good app *2025-11-05, version 2.0.6* Sadly the new update (late 2025) has destroyed this app. “Forecast” every day is exactly the same. Obnoxious ads. This is a detriment to public health now. ### 1/5 — Latest update terrible *2025-11-02, version 2.0.6* The latest update is terrible to navigate it it no longer clear about the forecast of allergen. Now more difficult than ever. Go back to the previous look please ### 1/5 — Terrible *2025-10-30, version 2.0.5* Used to be a fantastic app. Now they want $$ and it’s just not worth it. I only used it for the Allergens so I knew when to avoid being near certain plants. This could be detrimental for Asthmatics and anyone with lung issues. ### 1/5 — Terrible. *2025-10-19, version 2.0.5* What have you done to this app. Paid my annual subscription but can’t log in. Horrible interface to boot. No support. Heads need to roll. ### 1/5 — Fixed what wasn’t broken *2025-10-19, version 2.0.5* This app used to be great. The “redesign” is unfortunately, awful. It hides what you want to know below ads and vague “check conditions” statements. ## Most praised reviews (10 highest-rated) ### 5/5 — Extremely helpful resource *2026-08-05* I do wish this had funding for the entire app to be free of charge considering it’s a preventative measure for people who can suffer serious health issues due to allergens and pollution. Please also include a feature/monitoring around the data centres popping up in Melbourne especially West Footscray for the diesel generators. Already we have days of smelling jet fuel and the DC hasn’t even officially come online ### 5/5 — Can’t set up profile *2025-10-08* There are buttons missing to complete setting up the profile. I get to the page that explains newsletters may be available. There is no button to move to the next page to complete profile set up. No fix yet. **Developer response:** Hi, very sorry for the issues you experienced. We have released an update to the app which resolves this issue with the profile setup. Please update the app and and get in touch theteam@airhealthlab.com if you have any further issues. ### 5/5 — Great app *2025-10-01* I’ve been using the app since 7 years ago and it’s completely changed the way I understand my hay fever. This is the only app that I don’t mind subscribing to, looking forward for the new features. Keep up the good job! ### 5/5 — Pollenectomy *2024-12-19, version 1.9.6* Just good to know a rating… for some could be life saving ### 5/5 — Great idea *2024-11-09, version 1.9.6* Thanks this is so useful. ### 5/5 — This app is the best *2024-11-05, version 1.9.6* I can finally know when to take all of my medication ### 5/5 — Peace of mind *2024-11-03, version 1.9.6* Love your app. It’s so helpful and gives me peace of mind for my son who has asthma and allergies. I can plan the day accordingly. ### 5/5 — Most helpful information. *2023-11-25, version 1.9.6* Thanks for giving the accurate information. Myself and my family are really happy and avoid struggling the consequences. ### 5/5 — Fantastic *2023-11-08, version 1.9.6* I highly recommend this app, especially for Asthma & Hay fever sufferers. Love the survey too! ### 5/5 — Very helpful *2023-11-05, version 1.9.6* That would have been even more helpful if the app forecasted the pollen count for the rest of the week. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*