# Meliá: Book hotels and resorts — user reviews > 493 indexed App Store user reviews of Meliá by Meliá Hotels International S.A., rated 4.70/5 from 5,024 ratings. - Source: https://appshunter.io/ios/app/melia-book-hotels-and-resorts/id1151855213/reviews - App overview in markdown: https://appshunter.io/ios/app/melia-book-hotels-and-resorts/id1151855213.md - Rating breakdown: 5★ 4,484 · 4★ 189 · 3★ 55 · 2★ 34 · 1★ 262 ## Newest reviews (10 of 493) ### 4/5 — Easy *2026-08-09, version 7.5.9* App is fairly easy to navigate. A lot of amazing destinations to choose from. ### 4/5 — The Meliá App *2026-07-12, version 7.5.9* If a hotel is not accepting booking dates there is no dates offered when the hotel would accept bookings - Rather frustrating, I can assure you ### 5/5 — Great *2025-12-09, version 7.3.4* Great ### 5/5 — Todo fácil y buen precio *2025-12-02, version 7.3.4* Todo el proceso ha sido muy fácil y la oferta que tiene es muy buena. No es la primera vez que cojo hoteles Sol Meliá para las vacaciones y siempre muy bien. ### 5/5 — Best Vacation We’ve Ever Had *2025-12-02, version 7.3.4* We just got home today and already booked our next stay. Paradisus absolutely exceeded all of our expectations. The service was phenomenal, the staff is so friendly and helpful. The food was actually amazing, even the buffet. Our kids LOVED the kids program. Everything about our sty was wonderful. Can’t wait to do it again. ### 5/5 — Traumhotel in Strandlage *2025-12-01, version 7.3.4* Ein wirklich perfektes Luxushotel direkt am Strand von San Agustin ### 5/5 — M Encanta *2025-12-01, version 7.3.4* Siempre que puedo voy a los hoteles Meliá, nunca fallan, calidad en los servicios y restauración, amabilidad del personal, todo me encanta, da igual el destino, siempre todo genial!! ### 5/5 — Ok *2025-11-30, version 7.3.4* Très bien ### 1/5 — Payment *2025-11-30, version 7.3.4* The payment process only work on PayPal…need to make sure the other options work ### 5/5 — Muy bien *2025-11-29, version 7.3.4* Muy bien ## Most critical reviews (10 lowest-rated) ### 1/5 — Worse service in my experience *2026-08-09, version 7.5.9* Took several attempts to book. Kept taking my points but giving me errors and not booking. Had to call hotel wait for ages but no reply in reservation. Hotel recepción told me they are closed but ivr keeps you waiting. Points took a while to be realeased every time. No good at all ### 1/5 — Horrible app/website for booking *2026-08-08, version 7.5.9* Took 30 min to book. Couldn’t edit and update phone number on account. Scanning didn’t work properly for payment, no option to type in name and number ### 1/5 — Horrible to use while at resort and some point redemption doesn’t work *2026-07-08, version 7.5.9* We went to playa del Carmen in December 2025 and the app was horrible to use, everything would just direct you out of the app and into a web browser. On top of that Meliá apparently allows you to exchange your points for Amazon gift cards, only it always fails due to an error. I contacted support and they said they are working on it but update after update and you still cannot redeem your points for Amazon gift cards. ### 1/5 — Terrible *2026-06-12, version 7.5.5* Just updated and it’s no better than before. Still can’t “plan my stay” Pointless. ### 1/5 — Just doesn’t work *2026-05-26, version 7.5.3* Another company who IT team lets down all the people that work in the hotels and I’m not sure how they get away with it. Getting the app to function doing the basics is essential to getting the rooms filled. Trying to update information in my app, it insists on doing an email verification says it saved and the information is not updated. If you need ideas of getting the basics right, have a look at hilton and IHG app ### 1/5 — Just does not work *2026-05-13, version 7.5.3* It is a shame the app is not tested more thoroughly before being released. On trying to check in I cannot progress to the next screen, simply nothing to tap on. It says completed at the bottom but does that mean I’m checked in? If so why indeed does it say check in on the front screen? On trying to plan my stay the screen just says loading with 2 circles spinning. On closing the app and starting again O get the spinning circles and cannot get out of it. More testing devs! ### 1/5 — Doesn’t work now *2026-01-26* It says that the password is wrong. But it’s not wrong I cannot log in from my phone. If I use the webpage I can log in without any issues. **Developer response:** Dear Guest, We appreciate the time you have taken to review your experience. We're sorry to hear about the login difficulties you encountered using the app. Our dedicated team is actively working to resolve such technical issues. For immediate assistance, please contact appsupport@melia.com so we can address this promptly. Kind regards, Martina P., Voice of Customer Coordinator ### 1/5 — 1st Payment was unsuccessful *2026-01-25, version 7.3.5* Second attempt was 20 Euros more ### 1/5 — Cannot log in after update *2026-01-14, version 7.3.5* I now cannot log into my account after update. I have had app for some years so not sure why even after changing password still cannot get logged in ### 1/5 — Horrible *2025-12-09, version 7.3.4* I love Melia but this app is complete trash. Even the staff couldn’t help me get it to work, ## Most praised reviews (10 highest-rated) ### 5/5 — Melia Hotel review *2026-08-09, version 7.5.9* Wonderful hotel group ### 5/5 — Mrs *2026-08-08, version 7.5.9* Beautiful hotel. Can’t wait to visit again ### 5/5 — Paris Reservation *2026-07-02, version 7.5.8* Happily surprised by how easy and effective Melia booking system works and managed to reserve the room with less than 1 minute search time. I cannot wait to visit Paris and enjoy the hotel. ### 5/5 — Convenient app for bookings *2026-06-29, version 7.5.8* Melia really has done this right, it makes you want to go back again and again. The hotel chain operates in almost all holiday destinations and has a luxury feel to them. Food is amazing and consistent across all of their branches. Once you booked one holiday with them, they give you enough points to get a really significant discount on your next holiday so you go back again and again… it’s how you make customers loyal. ### 5/5 — Online Booking *2026-06-04, version 7.5.4* I have used the online booking system many times and it’s so easy . Never any issues. ### 5/5 — Melia Booking *2026-03-10, version 7.4.1* Easy to navigate, annoying paying in US $$$ ### 5/5 — Paradise in Bali *2026-03-05, version 7.3.5* Most beautiful hotel in Bali ! Can’t wait to get back there ### 5/5 — Great app *2026-01-04, version 7.3.5* App is very easy to use and very informative. ### 5/5 — Fabulous *2025-12-19, version 7.3.5* Been here a number of times, love it ### 5/5 — Amazing hotel *2025-12-15, version 7.3.4* Definitely stay again --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*