# Melnor RainCloud — user reviews > 68 indexed App Store user reviews of Melnor RainCloud by Melnor, Inc., rated 2.00/5 from 109 ratings. - Source: https://appshunter.io/ios/app/melnor-raincloud/id1098242473/reviews - App overview in markdown: https://appshunter.io/ios/app/melnor-raincloud/id1098242473.md - Rating breakdown: 5★ 12 · 4★ 9 · 3★ 9 · 2★ 16 · 1★ 63 ## Newest reviews (14 of 68) ### 2/5 — Frustrating *2022-06-14, version 2.0.3* Worked great the first time. Next use, so many problems with the valve unit consistently going off line. Shutting off when on manual mode mid water. ### 2/5 — App stopped working *2022-05-29, version 2.0.3* Same story as others; app just shows a white screen. Tried removing app and reinstalled, same story. At least the website is still working, for now anyway. ### 3/5 — App not working *2022-05-25* I’m having the same issue as the last two reviews. The app just brings up a blank page. The website shows there certificate has not been updated and is supposedly not secure. Really hoping there’s an update as the app was very convenient. ### 2/5 — Was working great *2022-05-24, version 2.0.3* Since the server switch over the app and program has been working great. For the last week all I get is a blank screen. The website seems to be working but wish they would fix the app. ### 3/5 — Not loading *2022-05-22* The app currently does not load anything. It’s just a blank page. I’m using the website instead now which appears to have something wrong with its SSL certificate. Otherwise I’ve been relatively happy with the app. The UI could be improved, but it works fairly well. ### 2/5 — Adequate *2021-08-14, version 2.0.3* Interface is functional but poorly done. It has not been updated in quite a while and it shows. BUUUUUUUT it’s functional and so far it works decently well. Zero stars on the design, but at least it does the job. ### 1/5 — Functional, not much else *2021-05-18, version 2.0.3* The web site works adequately, but that’s it. It’s pretty clear that the device manufacturer isn’t interested in doing more than the bare minimum. On the other hand, the hardware works well and is a reasonable substitute for a full blown irrigation system. ### 1/5 — Abandon ware *2021-05-11, version 2.0.3* It’s obvious that this product has been abandoned by the vendor. Last update 4 years ago! Buy at your own risk. ### 1/5 — Won’t connect *2021-04-11, version 2.0.3* Upgraded WiFi and won’t connect junk ### 1/5 — Doesn’t work *2020-12-29, version 2.0.3* App no longer works since iOS 14 update. Truth be told, even before then both this app and the whole Melnor system were very unreliable. ### 1/5 — No longer working *2020-12-01, version 2.0.3* Unfortunately this app will no longer work for me. If I have to purchase new product it will not be from Melnor. ### 1/5 — Unreliable At Best *2020-07-15, version 2.0.3* Control and valve units go offline frequently causing scheduled waterings to be missed. Spent months trying to get some resolution from the company. Most phone calls go unanswered, voice mails are not returned, and web correspondence is never acknowledged. Not worth your time or money. ### 1/5 — Very poorly done *2020-06-24, version 2.0.3* While this should be easy process, Melnor found a way to make it very difficult. Even things like trying to login are messed up. Then trying to register I receive an error message to call the company. Wow, what a mess! ### 3/5 — iPhone operation *2020-05-17, version 2.0.3* Need to make easier to turn on zone w phone Make it larger so u can see it Pick 1-2-3 or 4 and set minutes Develop please ## Most critical reviews (10 lowest-rated) ### 1/5 — Melnor RainCloud *2022-07-09, version 2.0.3* This app works on my MacBook Pro but won’t work on my iPhone 11. I called Apple and they were frustrated with the app Also. I contacted Melnor customer service and couldn’t solve the problem either. ### 1/5 — Useless *2022-06-15, version 2.0.3* The CEO of Melnor should be charged with fraud. The hub is unable to connect to their server much of the time. It crashes multiple times a day. Their server was down for an entire week not too long ago. This whole system is complete garbage. Customer support is unresponsive. This is nothing more than a very expensive manual valve. ### 1/5 — App and website not working *2022-06-12* This is the second crash in less than a month. Totally unacceptable to not be able to control the device via the app or online. Of course, this is the most crucial time of the year for me with 95 temps in the forecast all week. I’ve tried to hang in but totally giving up that MELNOR will salvage this product and app. A real shame for such a major brand. ### 1/5 — Never works *2022-05-30, version 2.0.3* I’ll break it down…. 1. App never opens up correctly 2. Customer support grade would be a C 3. Currently, the app is t opening correctly with just a white screen. 4. The sprinkler units that go with this app are just as bad. In order to replace or repair, customer service wants me to provide receipts for units I bought 2 years ago (wth). ### 1/5 — 5 years between updates *2022-05-29, version 2.0.3* This app is utter garbage. Before they completely miss that they needed to renew their SSL, the app hadn’t been updated in five years. Just complete nonsense. ### 1/5 — Shameless company *2022-05-28, version 2.0.3* I bought the WiFi irrigation system just a year ago and it’s of no use now. The app shows a blank screen. This company is run by a bunch of crooks no one should buy any of their products ### 1/5 — Zero Stars if I could *2022-05-28* The product line is good in concept and abysmal with execution. The software was marginal however now it will not load at all on any device. One cannot manually program the timers without the app. One could log into their site, however, they come up as a security risk in both Safari and Chrome. The company allowed their certificate to expire. Customer service is non-existent. Was told that site was down but should be back that afternoon… that was a week ago. Now call customer service and I am put on hold for 15-20 mins and then told to leave a voice message. Trashing all the timers… sorry to polute the landfill. ### 1/5 — App stopped working *2022-05-27, version 2.0.3* App stopped working. All I get is a white screen now. Please fix this ### 1/5 — Pitiful Interface and Performance *2022-05-26* This is such a clunky user interface. I feel like nobody at Melnor has ever bothered to get feedback from their customers on it. In addition, periodically it just stops loading altogether which means my expensive Wi-Fi timer becomes a manual switch instead. I never would have bought this had I know just how bad the app was. ### 1/5 — Blank Screen *2022-05-24, version 2.0.3* The app doesn’t even load. It’s just a blank white screen. I’ve deleted it and reinstalled, nothing. No product support on their website either. Absolutely worthless. I’ve resorted to using the website. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent! *2023-05-26* I needed this to water veggies while on a 10 day trip. Flawless! I use all four channels for two underground systems, an overhead and a loose hose. Worked so well. I have a camera in the yard and could watch and verify functions, turning it on and off as weather demanded. Third season and still in love! ### 5/5 — It just works *2022-05-24* Yes, the UI is outdated and doesn’t look like a modern app. But, it has all the features you could ask for. You can label each outlet, set different schedules, eco watering mode, quick manual on and off, rain delay and many many more. What’s more important is that they do stand behind their product. I had mine replaced due to leaks after three years of use. The customer service only needed to verify the serial number and shipped me the replacement right away. It is unfortunate that this Wi-Fi enabled product is out of stock anyway. ### 5/5 — Don't Understand the Poor Reviews *2021-08-24, version 2.0.3* Installed the app, CU and VU today (8/24/21).Works very well for me thus far. Programming option are numerous. I'm wondering about all the negative reviews. App store info says app was last updated 4 years ago yet there is a copywrite date of 2020 on the app home page. Interface is pretty darn good IMO. ### 5/5 — Excellent! *2020-05-31, version 2.0.3* I absolutely love this device, it has helped me manage my garden when I’m away and makes it easy to access all areas of the garden with a few taps. Thank you for an amazing product! ### 5/5 — Product is great! App needs major overhaul. *2018-07-25* The RainCloud device is the best on the market. No other device will give you multiple zones for the cost and reliability. The App however needs a major overhaul. The user interface is a web browser put into an app...hence why the app is bad! Also, integrations with more smart products like HomeKit, SmartThings, IFTTT, and google. Alexa is a good start. ### 4/5 — App stopped working *2022-05-23, version 2.0.3* My system works well, but noticed today the app opens to a blank page, will it be updated, been 5 years ### 4/5 — It Works - and good support *2020-05-04* The app is just a wrapper for the website. But the website works. I would suggest a more native app with simple features such as status, on/off, etc. Website seems to work fine for iPhone X. ### 4/5 — Needs an update! *2019-04-21, version 2.0.3* I love this thing, never really has a problem as long as you have good signal. App works quite well, but desperately needs an update. ### 4/5 — Could be better *2018-06-20* It works for the most part. Would be nice to see historical data of when they last ran and for how long. I noticed some days it misses its schedule and there’s no log to tell why. I work in IT so I’m all about logs, logs and more logs. ### 3/5 — App stopped working *2022-05-25, version 2.0.3* The app stopped working. All I get is a white screen. This defeats the purpose of having a remote. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*