# MembersWorld by Bupa Global

> Manage Bupa Global health insurance policies, process claims, and access virtual healthcare. (iPhone/iPad app by Bupa.)

- Source: https://appshunter.io/ios/app/membersworld-by-bupa-global/id1515666234 (this page in markdown: same URL + `.md`)
- Developer: [Bupa](https://appshunter.io/developer/413536750)
- Category: Health & Fitness, Medical
- Price: Free
- Rating: 4.50/5 from 122 App Store ratings · 64 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.4 · 71 MB
- Languages: American English
- Released: 2020-06-10
- Data updated: 2026-08-20
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/membersworld-by-bupa-global/id1515666234/reviews.md

## What is MembersWorld by Bupa Global?

The Bupa Global MembersWorld app is designed to make managing your Bupa Global policy easier on the go.

You can use the app to:

Process Claims
- Submit claims for you and your dependants
- View and track progress
- Add any missing information

Pre-authorisation
- Request pre-authorisation for you and your dependants
- View and track progress

Global Virtual Care
We have partnered with Teladoc Health to connect you to a global network of doctors
- Virtual consultations available 24/7 via video or telephone
- Unlimited number of consultations
- Multiple language options

Message us
- Contact us at any time with messaging
- Receive push notifications when an agent responds

- View membership cards for everyone on the policy, even when not connected to the internet
- View and download policy documents
- Manage your cards and make payments
- Manage account details and settings

To use the app, you’ll need to be a Bupa Global member.

## Key features

- Process and track claims
- Request pre-authorisation
- Global virtual consultations 24/7
- Secure in-app messaging
- View digital membership cards
- Access policy documents

## What do users think of MembersWorld by Bupa Global?

Overall sentiment: negative

**Pros**

- 👍 Easy to use for claims
- 👍 Intuitive interface
- 👍 Convenient for pre-authorisations
- 👍 Quick claim submission
- 👍 Good for tracking claims
- 👍 Customer friendly
- 👍 Efficient service
- 👍 Great app design
- 👍 Seamless user experience
- 👍 Faster than website
- 👍 Useful message center
- 👍 Good for carers
- 👍 Well designed

**Cons**

- 🐛 Constant login required
- 🐛 Slow performance
- 🐛 Frequent crashes
- 🐛 Registration issues
- 🐛 App not working on iPhone
- 🐛 Outdated technology
- 🐛 Login screen issues
- 🐛 App restarts after switching
- 🐛 Inconvenient UI elements
- 🐛 Subpar service
- 🐛 Poor claim management process
- 🐛 Error in claim amount keyboard
- 🐛 App not accepting membership number
- 🐛 Cannot open app
- 🐛 Unstable and not fit for purpose
- 🐛 Fiddly date input

**Commonly reported bugs**

- App thinks user is a first-time user every time
- App crashes right after logging in
- App crashes when submitting forms
- FaceID/PIN entry is broken, causing a loop
- App crashes as soon as you put in email and password
- App closes as soon as logged in on iPhone 13
- App crashes on startup
- App crashes when clicking 'get started'
- App restarts when switching away
- App does not accept membership number
- App does not show login screen
- App does not accept comma for decimals, only dot
- App does not accept anything to the right of the decimal point for claim amounts
- App is not designed for hospitalisation claims
- App malfunctions and cannot submit forms

**Most requested features**

- Add Face Recognition for quicker access
- Add Face ID support for logging in
- Add a feature for recurring claims
- Improve claim submission for hospitalisation
- Allow saving 'pay to account' info
- Improve date input for claims
- Allow dot separator for decimals in claim amount
- Open iPad version in landscape view

## Recent user reviews (10 of 64)

All indexed reviews: https://appshunter.io/ios/app/membersworld-by-bupa-global/id1515666234/reviews.md

### 1/5 — Has never worked

*2026-07-24, version 2.0.9*

Extremely frustrating app that never logs in

### 1/5 — Worst app ever you are going to waste your lif trying to do anything and worst support too

*2026-06-08, version 2.0.7*

One big joke.

### 1/5 — App used to be good

*2026-03-09, version 2.0.4*

I used to find the happy very easy to log into and use.  Now I have to retype my username and password every single time, it doesn’t seem to accept passwords stored on my phone and I actually have to remember it.  Makes me not want to use the app if I can avoid it.

### 1/5 — Registration fail

*2026-01-21*

I’m already registered, however the app thinks differently. So I tried re-registering and successfully verified my email, only to find a pop-up window telling me to try again. Not very helpful! Strange because ‘My Bupa’ app for dental insurance works fine.

### 2/5 — Useless updated that ruined functionality

*2026-01-08*

The most recent update to change the UI of the update completely ruined its functionality by forcing you to manually sign in every single time you launch the app (which defeats the whole point of an app!). This needs to be fixed/reverted immediately. Not to mention the new UI’s elements are too big and chunky. Dissatisfied with the current state of the app - it should just be rolled back to the previous version and would be a 5 star rating.

### 1/5 — New latest update is horrible

*2025-12-02*

The app was perfect and fast previously, after the upgrade its very slow and so not user friendly as it was. Hope you do something about it

### 1/5 — No funciona desde iPhone. Imposible entrar a la app

*2025-05-17, version 1.6.5*

No funciona desde iPhone. Imposible entrar a la app

### 1/5 — Terrible

*2024-09-05, version 1.5.8*

The app is garbage.

### 2/5 — A lot of work needs to be done

*2024-08-06*

This app has been poor for over a year of use. Considering the wealth of the company behind it it’s an embarrassment. Bugs everywhere, constantly have to log in after not using for just a month, crashes when submitting. Honestly get ur ducks in a row.

### 1/5 — Strange app update

*2024-05-23, version 1.5.6*

The app was working perfectly well a few months ago on my IPhone 15 but now for some reason it thinks I am a first time user every time I log in. It keeps making me sign in with username and password on a very inconvenient pop up and makes me go through the introduction and terms each time. I used to be able to use Face ID or a pin but now no longer. On top of this it crashes so easily which makes me continually have to restart what I was doing and login all over again. Don’t know how this has happened!

## Frequently asked questions about MembersWorld by Bupa Global

### What can I do with the Bupa Global MembersWorld app?

The app allows you to easily manage your Bupa Global health insurance policy. You can submit and track claims, request pre-authorisations for medical treatments, and access virtual consultations with doctors through Global Virtual Care. It also provides features for messaging Bupa Global, viewing digital membership cards, and accessing policy documents.

### How do I use the virtual care feature?

The app partners with Teladoc Health to offer virtual consultations with a global network of doctors. You can request these consultations 24/7 via video or telephone, with unlimited access and multiple language options available. This feature is designed to provide convenient medical advice and support wherever you are.

### Is the Bupa Global MembersWorld app free to use?

Yes, the app is free to download and use. However, to access its full features and manage your Bupa Global policy, you must be an existing Bupa Global member. There are no in-app purchases or advertisements mentioned.

### Can I access my membership details offline?

Yes, you can view your membership cards for everyone on the policy even when you are not connected to the internet. This ensures you always have access to your important membership information, even in areas with limited connectivity.

### Who is eligible to use this app?

To use the Bupa Global MembersWorld app, you must be a current Bupa Global member. The app is designed specifically for policyholders to streamline the management of their international health insurance.

## Version history (last 5 releases)

### 2.0.10 — 2026-08-06

- Bupa Global Connect - book in person healthcare appointments in certain areas within the MembersWorld app
- Accessibility improvements
- Ability to capture national ID details for Egypt based users
- General user experience improvements

### 2.0.9 — 2026-07-20

Logging Updates
Security Updates

### 2.0.8 — 2026-06-22

- Improvements to bank account capture for easier claim payments anywhere in the world
- Claim journey improvements to make it easier to give us the details we need to process your claim quickly
- Improvements to our messaging service to ensure you can always reach us if you need support

### 2.0.7 — 2026-05-11

- Improvements to claim submission to help with faster claims processing
- Improved bank account capture for easier reimbursement

### 2.0.5 — 2026-03-23

Improvements to My Profile page
Bug fixes

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| App | Rating | Price | Category |
| --- | --- | --- | --- |
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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*