# MembersWorld by Bupa Global — user reviews > 64 indexed App Store user reviews of MembersWorld by Bupa Global by Bupa, rated 4.50/5 from 122 ratings. - Source: https://appshunter.io/ios/app/membersworld-by-bupa-global/id1515666234/reviews - App overview in markdown: https://appshunter.io/ios/app/membersworld-by-bupa-global/id1515666234.md - Rating breakdown: 5★ 90 · 4★ 17 · 3★ 3 · 2★ 4 · 1★ 8 ## What do users think of MembersWorld by Bupa Global? Overall sentiment: negative **Pros** - 👍 Easy to use for claims - 👍 Intuitive interface - 👍 Convenient for pre-authorisations - 👍 Quick claim submission - 👍 Good for tracking claims - 👍 Customer friendly - 👍 Efficient service - 👍 Great app design - 👍 Seamless user experience - 👍 Faster than website - 👍 Useful message center - 👍 Good for carers - 👍 Well designed **Cons** - 🐛 Constant login required - 🐛 Slow performance - 🐛 Frequent crashes - 🐛 Registration issues - 🐛 App not working on iPhone - 🐛 Outdated technology - 🐛 Login screen issues - 🐛 App restarts after switching - 🐛 Inconvenient UI elements - 🐛 Subpar service - 🐛 Poor claim management process - 🐛 Error in claim amount keyboard - 🐛 App not accepting membership number - 🐛 Cannot open app - 🐛 Unstable and not fit for purpose - 🐛 Fiddly date input **Commonly reported bugs** - App thinks user is a first-time user every time - App crashes right after logging in - App crashes when submitting forms - FaceID/PIN entry is broken, causing a loop - App crashes as soon as you put in email and password - App closes as soon as logged in on iPhone 13 - App crashes on startup - App crashes when clicking 'get started' - App restarts when switching away - App does not accept membership number - App does not show login screen - App does not accept comma for decimals, only dot - App does not accept anything to the right of the decimal point for claim amounts - App is not designed for hospitalisation claims - App malfunctions and cannot submit forms **Most requested features** - Add Face Recognition for quicker access - Add Face ID support for logging in - Add a feature for recurring claims - Improve claim submission for hospitalisation - Allow saving 'pay to account' info - Improve date input for claims - Allow dot separator for decimals in claim amount - Open iPad version in landscape view ## Newest reviews (11 of 64) ### 2/5 — Useless updated that ruined functionality *2026-01-08* The most recent update to change the UI of the update completely ruined its functionality by forcing you to manually sign in every single time you launch the app (which defeats the whole point of an app!). This needs to be fixed/reverted immediately. Not to mention the new UI’s elements are too big and chunky. Dissatisfied with the current state of the app - it should just be rolled back to the previous version and would be a 5 star rating. ### 2/5 — A lot of work needs to be done *2024-08-06* This app has been poor for over a year of use. Considering the wealth of the company behind it it’s an embarrassment. Bugs everywhere, constantly have to log in after not using for just a month, crashes when submitting. Honestly get ur ducks in a row. ### 1/5 — I can not register but I have membership card number *2023-08-24* Plz slove my issues ### 2/5 — Very slow *2023-08-01* The app is very slow ### 1/5 — Cannot even login *2023-07-15* The worst! App will not even show the login screen to enter credentials!! One way I guess to delay claims!! ### 1/5 — Slow app; long claim management process *2023-07-11* The app is slow, bupa does not support a few banks for claims (e.g. chase, revolu etc.). The process to submit claim, either via the app or via email is long and tedious. They are highly uncoordinated and extremely slow to process claims. I couldn’t be more dissatisfied! ### 2/5 — Sort of functional *2023-06-15* App works ,but is slow. Please add face recognition for log in. ### 1/5 — FaceID/PIN entry broken *2023-05-07* App provides option to use faceID/PIN instead of entering full login details every time. This is currently broken and causes you to do a bit of a loop every time you log in which is annoying as all hell. ### 1/5 — Terrible *2023-02-11* Worst app and insurance ever ### 1/5 — App does not work for my membership *2023-01-06* I have had BUPA for 10 years and this app does not accept my membership number as valid. There is nothing on their website to help and they have no stores located anywhere anymore so this app is completely pointless. As I cannot deal with this company anymore I have no choice but to move to someone who I can deal with. Just don’t bother downloading this app. ### 2/5 — Can’t login *2022-09-20* I’m facing an issue w/ the latest build of the app as of writing this review where I’m not able to log in at all. Once I press the blue login button, I’m taken to a blank page and nothing loads up. I’ve tested this on an iPhone XA running iOS 15.6 & an iPhone 13 mini running iOS 16. ## Most critical reviews (10 lowest-rated) ### 1/5 — Has never worked *2026-07-24, version 2.0.9* Extremely frustrating app that never logs in ### 1/5 — Worst app ever you are going to waste your lif trying to do anything and worst support too *2026-06-08, version 2.0.7* One big joke. ### 1/5 — App used to be good *2026-03-09, version 2.0.4* I used to find the happy very easy to log into and use. Now I have to retype my username and password every single time, it doesn’t seem to accept passwords stored on my phone and I actually have to remember it. Makes me not want to use the app if I can avoid it. ### 1/5 — Registration fail *2026-01-21* I’m already registered, however the app thinks differently. So I tried re-registering and successfully verified my email, only to find a pop-up window telling me to try again. Not very helpful! Strange because ‘My Bupa’ app for dental insurance works fine. ### 1/5 — New latest update is horrible *2025-12-02* The app was perfect and fast previously, after the upgrade its very slow and so not user friendly as it was. Hope you do something about it ### 1/5 — No funciona desde iPhone. Imposible entrar a la app *2025-05-17, version 1.6.5* No funciona desde iPhone. Imposible entrar a la app ### 1/5 — Terrible *2024-09-05, version 1.5.8* The app is garbage. ### 1/5 — Strange app update *2024-05-23, version 1.5.6* The app was working perfectly well a few months ago on my IPhone 15 but now for some reason it thinks I am a first time user every time I log in. It keeps making me sign in with username and password on a very inconvenient pop up and makes me go through the introduction and terms each time. I used to be able to use Face ID or a pin but now no longer. On top of this it crashes so easily which makes me continually have to restart what I was doing and login all over again. Don’t know how this has happened! ### 1/5 — Crashes right after having logged in *2024-05-23* Crashes right after having logged in. Please fix it ### 1/5 — Slow and clanky. *2024-03-08* Its a very useful app yet very outdated in its technology. Add at least a login with Face Recognition for quicker access. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy peasy *2023-08-08* Loving using the app. Let’s hope they are as fast responding to my ailments! ### 5/5 — Excellent App!!! *2023-07-06* No issues what’s so ever! I was able to make my claims and track all of them and see my history of claims. Very useful app! ### 5/5 — Customer friendly *2023-06-18* The app is very easy for claims and pre-authorisations. Thank you for the great service. ### 5/5 — SO EASY TO USE....... *2023-05-11* As a carer for my parents finding time to submit claims can be difficult. With the BUPA app I no longer put off dealing with this important task. The app is so straightforward and I can obtain preauthorisation and submit claims in minutes. The chat feature is also very convenient and the response is timely and my questions are answered fully. Thank you for making life easier. ### 5/5 — Got it right *2023-03-14* Insanely quick and efficient to use whether it’s submitting a claim for yourself or a family Member… or to get a preauthorisation or contacting support. I have experienced very few services on par with this one. This is my first review ever. I had to write one for this app. ### 5/5 — Intuitive *2023-01-12* So intuitive ### 5/5 — So glad there is an app… and it works! *2022-11-07* Thoughts of submitting a claim online gave me anxiety until I used the app. The app makes the process so easy and fast. The message center is also great… the response was quick and efficient. Well done BUPA! 👏🏾👏🏾👏🏾 ### 5/5 — App easier than website *2022-09-30* Simple authorisation and claim process on the app. The website is a bit glitchy so glad the app very efficient. ### 5/5 — Seamless app…download if ur a BUPA frequent user *2022-09-05* Amazing app with constant updates to make it even better. Interface is great, easy to maneuver around it, easy to take the action you want to and it has everything you need from claims to personal info to the annual plan info to multiple sub accounts access (family). Great great. ### 5/5 — Very easy to make a claim *2022-08-02* The BUPA app is very easy to use. The layout is excellent and it leads you through the process in a few steps to a successful conclusion. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*